Lakeland Properties And Management Inc

[redacted]
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or proper policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]
[redacted]...

[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not acceptable because the death of a pet like she mentioned is not exactly true. [redacted] was not a pet, he was a family member to us. It was an unforeseen situation and therefore should be covered. I would advise people to not buy this insurance, and I am not satisfied with the results. Is very easy for them to take your money, but when it comes to pay for the benefits that you thought you were covered you get this no sense answer.
No one that has a pet for 14 years will be able to attend a show in the same day your pet dies. 
I will continue to look for other venues, and also advise [redacted] of their decision.
Regards,
[redacted]

Dear Ms. [redacted]:
 

size="3">Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.
 
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim.
 
Sincerely,
 
Kalinda H[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path...

prior to purchase and also emailed to [redacted]. We show no error in that submission.
 
The consumers insuring agreement included a named perils certificate. The following coverage was included under the event cancelation benefit:
 
                The death of a Family Member or a Companion on or within thirty (30) days prior to the event
                date
 
According to the claim documents on file, the loss occurred prior to 30 days of the event. Due to this, I regret that we are unable to overturn the denial of the claim.  
 
My review does show that the proper decision was made in this matter.
 
Sincerely,
 
[redacted]
*
[redacted]

Dear Ms. [redacted]:
face="Times New Roman">Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip Cancelation for medical reasons to apply. The records on file indicate that this did not occur.
Due to this reason, we were unable to honor the consumers request for reimbursement.
I regret that we are unable to provide a more favorable response at this time.

Sincerely,
Kalinda H[redacted]
Claims Escalation Analyst
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

[redacted] Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled on 6/2/2015 and he no longer has insurance with us. If he still has questions unanswered I can request to have a customer service...

representative give him a call.  Sincerely, [redacted]

Dear Ms. S[redacted]:
face="Times New Roman">Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected by the consumer in the booking path.
Our records indicate that the consumer has been reimbursed for cost of the insurance on April 9, 2016.
Sincerely,
Kalinda H[redacted]
Claims Escalation Analyst
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumers claim was submitted for payment on August 26, 2015. The consumer should allow 5 to 7 business days to receive the check.  The policy listed in the...

complaint has also been canceled effective today.  Thank you,
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I would like a transcript of the phone call I had with the original representative who told me that my insurance covered my staying longer in San Diego. 
Yes, the transcript is the sticking point.  They claim that there was no mention of my grandson's condition in the original conversation regarding being cover by the insurance policy.  I believe there was and the transcript of the phone conversation is the only way to prove that.  Now whether they will provide that or not is the issue. 
 
So, yes, that is the only request now.

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17th. At that time, the consumer was advised of the following:“Thank you for...

contacting Allianz Global Assistance. I apologize but we cannot use your email as verification that the airline did not provide a refund. The baggage coverage on this policy is secondary to any coverage already offered by the airline. You will need to contact the airline directly. We will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been given. Once this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention.
 
Our records indicate that the consumers claim has since been resolved by the Appeals Department.
 
Sincerely,
 
[redacted]...

[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
The company was not honest in its review of the complaint. I was told that the company had ALL the necessary documentation to settle my case and they apologized for any convenience caused by the delay due to their oversight and a check would be sent to settle the case. I did not receive the check and after waiting over 3 weeks I called the company and was put on hold for over 15 min while they "tried to figure out the status of the claim". I was then told that they needed ADDITIONAL documentation from the travel agency and would get back to me briefly. Needless to say they did not get back to me and when I called  the following the day they again wanted to place me on hold. I refused to do so and told them to have a supervisor call me back. The case was resolved because I would not take no for an answer and screamed a lot. I have since received my settlement but the company was dishonorable throughout the entire ordeal. I would NEVER recommend that the company not be used but anyone.
Regards,
[redacted]

Dear [redacted]:
Thank you for bringing this matter to my attention to my attention.
Please have the consumer provide her claim number so that we may address her concerns.
Thank you,
[redacted]
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Allianz Global Assistance

Dear Ms. [redacted]:
 

size="3">Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.
 
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim.
 
If the consumer has a different reason for cancelation, we encourage them to review the terms that was emailed to them to ensure it is a covered reason and to send in verification of that event that caused the loss.
 
 
Sincerely,
 
 
Kalinda H[redacted]
Claims Escalation Examiner
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a chronic condition I have had since 2004, due to a car accident. I had surgery in 2006 on my back...[redacted] performed a Diskectomy...he is with [redacted], [redacted].
My Primary Care Physician for this initial accident and years after was [redacted] with [redacted], at [redacted].
He also sent me to a [redacted] Specialist, [redacted] with [redacted], [redacted].
Then, I was involved with another accident, neither my fault, in 2009, which reinjured everything. I continued with [redacted] for some time and then requested another [redacted] Specialist due to no improvements. I went to [redacted] with [redacted], at [redacted]. During my time with this [redacted] facility, it was deemed necessary for another surgical consult, which was to [redacted] with [redacted], at [redacted].
I ended up having 2 surgeries with this surgeon on 4/17 and 5/22, which is the paperwork included with my claim.
This is not a problem that began 120 days before my flight was to take place, but a chronic problem for over 10 years.
Please contact the above referenced facilities for further information, and to confirm this letter so this may be resolved quickly.
I should not be punished for this because I have a lifetime of pain ahead, and request a refund of my flight please.
Thank you,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not understand why I would have to cancel the insurance. If I have a receipt showing an amount that I am to be charged for a product how can I be charged more because of a computer glitch? I want to keep the insurance because   you never know what life will bring however I want to be charged the amount per my receipt.
Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]
Claims...

Escalation Analyst
[redacted]
www.allianzassistance.com

Dear Sir/Madam
This...

complaint has been resolved.
Thank you 
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.
 
We were able to locate a policy for an event matching the consumers date.
 
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I have looked over the policy and according to the terms, the insurance is only refundable within 10 days of the purchase. As the consumers request was outside of the 10 day period the agent was unable to refund the insurance premium.
 
The consumer is able to reuse the event ticket protector for any event up to 770 days from the original purchase date. Hopefully she will utilize the policy.
 
Sincerely,
 
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]

Dear [redacted]:Thank you for directing this matter to my attention. We apologize for any inconvenience you may have experienced.Regarding the policy number you've provided: Our records show you paid $101.32 in premium on 12/2/2013. I see you cancelled the policy...

on 12/14/2013 and a credit was issued to your credit card for $101.32 (one credit for $48.82 and one credit for $52.50). If you have further questions you may contact our Customer Service Department at [redacted].Sincerely,[redacted]Claims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com