Lakeland Properties And Management Inc

My experience from opening my claim to when I was reimbursed was very,very positive. I submitted all of paperwork via fax and was reimbursed within 3 weeks. I will definitely use Allianz again for other trips!

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were emailed to the insured immediately...

after purchase along with a 10 day satisfaction guarantee period which allows the consumer to look over the policy to decide if it will meet their needs.
 
Financial hardship was not included as a named peril in the consumers insuring agreement. We also have not been able to locate a phone call in which one of our agents advised the consumer that it was a covered reason. If the information was provided to the consumer by the airline, the consumer may want to contact the airline for any additional recourse.
 
I regret that we are unable to provide the insured with a more favorable response. 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No solution mentioned. Simply they try to get more time.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They never offered anything not even half. I paid for the insurance in good faith not realizing that I would have to use it. Even the airline ([redacted]) gave me a credit for the amount I had paid for the air for [redacted].

Dear Ms. [redacted],Thank you for forwarding this matter to my attention. Our insurance offered on all event ticket websites are offered as opt in, which means the insurance has to be selected by the consumer in order for there to be a charge. I have searched by the...

consumers name and was not able to locate a policy which is why the agent asked for the credit card number. If the tickets were purchased in someone elses name, the consumer may provide that information to the Customer Service Department in order to request a cancelation of the insurance. The consumer may also dispute the charge with the credit card company. If the consumer has any other questions she may contact the number on her credit card statement. Thank you,[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] notes provided to your office from doctors.

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the insured and offer our condolences on the passing of his family member.  
 
Our insurance had terms, conditions...

and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the insured.
 
The terms indicated that the Trip Cancelation benefit went into effect the next day after purchase at 12:01 am. Unfortunately, the loss occurred prior to the insurance effective date.
Also, the policy provided coverage for the death of a family member. Unfortunately, cousin was not included in the definition of a family member.
 
The claim has been reviewed and the proper decision was made.
 
I regret that we are unable to provide the consumer with a more favorable response at this time.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

There is no reason to buy insurance through them because you can not get your money back when you go to cancel your ticket even if there is a death in the family or if it is deployment related!!!

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
The Physician Statement form indicates a referral from the primary care physician. To be sure that we are able to provide coverage for the consumers loss, we would need the form completed by the physician who initially saw the consumer for the condition.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

[redacted]
Thank you for bringing this matter to my attention.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer along with a...

10 day satisfaction guarantee period.
The insuring agreement included a named perils certificate. Unfortunately, having to cancel the trip due to the cancelation of a wedding was not included as a named peril in the consumer’s certificate.
At this time I regret that we are unable to honor the consumers claim for reimbursement.
Thank you,
[redacted]

[redacted]:
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms...

were emailed and mailed to the consumer.
We were unable to honor the consumers claim for reimbursement because the consumer did not meet the terms of the insuring agreement as explained under the baggage coverage. As we were secondary to the common carrier who caused the damaged the insuring agreement required the following:
You file a report giving a description of the property and its value
with the appropriate local authorities, common carrier, hotel or tour
operator within 24 hours of the loss
According to the cruise line, the consumer did not file a report giving a description of the property and its value which is why they were unable to honor the consumers claim.
Due to this, we were unable to honor the consumer request for reimbursement. I regret that we were unable to provide the consumer with a more favorable response.
 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted],
Thank you for bringing this matter to my attention.
We have reviewed the phone call in which the consumer called in to report her loss after the coverage ended. Our agent listened to the consumer and offered to send her a claim form and advised of all...

documentation needed to process the claim. The agent did not promise that the expenses would be covered and nor was he advised of when the expenses were incurred.
During the phone call, the consumer did indicate that the loss occurred on the flight home which was during the coverage period. During the review of the claim, it was determined that medical treatment was incurred within 100 miles of the consumer’s home. A trip was defined as: Round-trip or one-way travel to and from a place at least 100 miles from your home. It can’t include travel to receive health care or medical treatment of any kind, or commuting to and from work.
While the initial review of the claim was correct, we have agreed to issue a one-time consideration payment for any expenses incurred on the day of the emergency and only while the policy was in effect (10/31/2013).  If the consumer has any bills that fall under this criterion she may send them in for review and payment.
 
Sincerely,
[redacted]
Allianz Global Assistance

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform the refund as stated, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
 The business have not send me an offer yet in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The business have not send me an offer yet, I am submitting more documentation to the business today 5/16/2014.
Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance had terms, conditions and exclusions that impact coverage. These terms were emailed to the...

consumer along with a 10 day satisfaction guarantee period. Specifically included in the terms was the definition of a trip as it is insured with the policy:
 
“Your insuring agreement defines a Trip as Round-trip or one-way travel to and from a place at least 100 miles from your home. It can’t include travel to receive health care or medical treatment of any kind, or commuting to and from work.”
 
Unfortunately, as the reason for the travel was to receive medical care, we were unable to provide coverage for the consumer’s loss.
I regret that we are unable to provide the consumer with a more favorable response at this time.
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted]:
 
Thank you for bringing this matter to my attention.
 
We apologize for any frustration the claims process may have caused the consumer.
 
We have reviewed the consumers claim in depth and have overturned the denial.
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The consumers should allow 5 to 7 business days to receive the reimbursement.
Thank you,
 
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

Long story short, we bought a flight for relatives and included Allianz Insurance. Two days after we bought the policy, their kid ended up in urgent care, with foot, hand and mouth, which is highly contagious. We had to cancel the flight. For the next two months, I had to make multiple calls with Allianz, always ending with requests for further documentation, even though they never notified me that they needed more documentation. Finally it came down to a request for the date of onset. That's apparently different than the date the kid went to urgent care. It took another month to get them to fax the urgent care center, with me calling both multiple times.
Finally it came out that the doctor stated the date of onset as the very date we'd purchased the insurance, conveniently for Allianz, since the policy doesn't start until the day after you buy it if you purchase it online. That was the date that my mother-in-law noticed an undiagnosed spot on his face, which is what she told the doctor. Still it was two days before he became ill and went to the urgent care, and two days before we had a diagnosis that prevented the flight. That little piece of semantics was enough to have our claim disqualified. I guess my 70-year old mother-in-law should have had enough medical knowledge to diagnose a spot on a 5 year old kid's face.
So, after three months of calling and prodding them, of never receiving promised notifications of receiving documents, of having to even do their job and call the urgent care center for a fax number, I had nothing to show for it, except a determination to never, never do business with Allianz again. In fact, we already had a policy for another trip insured through Allianz, which cost me almost $100, and I've already cancelled that policy. These guys are unethical shadesters who will do whatever it takes to keep from paying out for policies. I'm persistent, most people would have given up months ago. That's what Allianz banks on, that they can delay and delay, until people give up, or in our case, they have some BS reason to disqualify our claim. It cost me $1000 to learn not to do business with this company, don't make my mistake. I'd give zero stars if it were an option.

Dear [redacted]:
 
Thank you for bringing this matter to my attention.
 
Our insurance requires verification of all causes of loss. In all cases when the cancelation is due to a medical reason, we require a completed Physician Statement form which is sent to all consumers with the initial claim documentation.  This form is very thorough and asks questions to ensure that the cause of loss would be one that is covered under the insuring agreement.
At this time, all we have on file is a letter from the doctor which does not provide the information that is needed to finalize the claim. The consumer was notified of this by email.
At this time, we are unable to complete our review without a completed Physician Statement form.
 
Thank you,
 
[redacted]
 [redacted]
Allianz Global Assistance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi sorry I missed the previous email, however nothing has been resolved with the company, they didn't even bother to contact me. At this point I still have no resolution to the dispute.Thank you
[redacted]