Kohl's Corporation

We apologize for the inconvenience. Please have our customer reorder the merchandise, and kindly have them provide the new order number. We would be more than happy to adjust the price to the same amount on the original order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is completely unacceptable. Kohl's admits fault for the order error therefore the money they were able to deduct from my account immediately upon the order date of 10/10/14 should be returned to me in the same way. I should not have to wait again for another 7 days which I have already waited 32 days. I am very disappointed that even the Revdex.com can't get any better customer service from Kohl's than I can. I feel at this time my only hope for a resolution and to make people aware at the biggest online shopping time of the year that Kohl's customer service lacks professionalism and I will be turning this situation over to our local news station to investigate..
Regards,
[redacted]

They changed the code number that was for two products to just one product. The same exact number.  I will not be satisfied unless they reimburse me for half of my second order.

We apologize for the inconvenience our customer experienced regarding his most recent Kohls.com order. It appears that our customer reached out to us through another channel and have documented to apply a $16.00 discount off of a future order for our customer.  He can refer to Incident...

160726-023673.

We have processed a refund in the amount $144.43 for Order 6981681487. This will be applied to our customers Kohl's Charge ending in 2761. Please advise our customer to allow 3-5 business days for this to reflect.

Upon review of the customer's receipt information, we stand by our policy and previous response.

We apologize for the inconvenience and frustration has experienced due to his online order. Please inquire with the customer if the gift cards are in his possesion, if not, we will mail out new ones as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the confusion regarding the shipping address. The customer placed Order 1740426991 on April 10,2016. It asks the customer to confirm the shipping address twice. before completing the order Once when the shipping address is selected and prior to submitting the order. We have...

documentation of the customer contacting us on April 12, 2016 regarding her order. The website clearly specifies there is a 30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.We may be able to make the following changes within 30 minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

We appreciate our customer contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised television was not available when they visited our store. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

We have applied a credit in the amount of $16.11 to our customer's Kohl's Charge ending in 4030. Please advise our customer to please allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did honor the price on the stroller. HOWEVER, I
continued to run into the same problem with multiple items on the site and the company refused to honor the
discount on other items. I often
make purchases separately for record keeping/reimbursement/budgeting reasons (which I can demonstrate is a regular, weekly event); such was the
circumstances on this day (March 19, 2015). When I had contacted the company and the Revdex.com, I did not realize this problem was prolific sitewide. My
next purchase was to be a Baby Bjorn Travel Crib. I've attached an
image of the BabyBjorn Travel Crib as it appeared on March 19th. I informed the company on March 19th that I specifically intended to purchase this item. On March 20th, I followed up and stated that I wished that the March 19th price was honored on this, but they refused.  I informed the
person from their social media team, [redacted], on March 19th that I
attempted to purchase this. I was told my [redacted] that the company was
aware that the information was not accurate and that there was a lag in
updating this information. My husband and I have been watching Kohl's
for sometime. This "lag" was only remedied by Kohl's after I made them
aware that CONSUMERS were aware of this problem, too.I was not offered the Baby Bjorn at the sale price even though it was listed as such at the time.I
also tried to purchase a Graco TotBlock. When I received correspondence
from sr. executive correspondence advisor on March 20 I was told, and I
quote, to "Please be advised we are unable to offer an additional
discount on the Britax Advocates, Baby Bjron Travel Crib and Graco
TotBlock items you wish to purchase. These items are excluded from any
additional discounts. This information is located on the product page." At the time of the March 20th email, the Graco TotBlock still did not
contain this language (please see image attached).I would like Kohl's to honor the prices I should have legally been allowed to pay on March 19th, 2015. That is, I would like the 20% Friends and Family discount along with the additional 20% I should have garnered from opening a credit card. I would like these on the items I brought to their attention as intentional purchases:One Baby Bjron Travel CribTwo Britax Advocate car seatsTwo Graco TotBlocks
Regards,
[redacted]

We apologize for the inconvenience experienced. We have forwarded this complaint to the [redacted] for internal review.

We regret the
customer's Kohls.com order arrived in the wrong color. Regrettably our
warehouse sent the customer the incorrect item, and we apologize for the error.
In accordance with Kohl's standard practices, and our desire to keep our loyal
customers completely satisfied with their shopping...

experiences, we would be
more than happy to facilitate a return and refund if the customer is not
completely satisfied with her purchase. 
The customer may return the merchandise to her local store for a refund,
or because of the Kohl's error, we are more than happy to schedule a UPS
pick-up. . Unfortunately, the desired merchandise is no longer available for
the customer to repurchase. We apologize for any inconvenience.

We apologize for any disappointment.

We apologize for the inconvenience regarding our customer's
Kohls.com order. We will be more than happy to research their concern further,
but we would need more information such as an order number or a more specified
date in which the order was placed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the inconvenience experienced in regards to Order 5075649669. Upon review of the customer's order, the rebate will only allow a quantity limit of 5 items per household. Therefore, the customer would only qualify for $50.00, not $170.00 as stated by our customer. The customer is more...

than welcome to submit the rebate for the 3 slow cookers received and receive the rebate for those, if they wish to do so. We are more than happy to send our customer a $40.00 Gift Card to replace the Kohl's Cash earned for the original order, as well as for the inconvenience. An additional credit was requested to be processed today in the amount of $39.28 to the Visa ending in 2974. Please advise the customer to allow 7-14 business for it to post their credit card account.

We apologize for any inconvenience our customer has experienced. If our customer would please provide the order number and the issue he is experiencing with the order, we will be able to further research his concern.

Kohls offered no solution other than they shipped the items.  Not mentioning they shipped them to the wrong address.  Not mentioning that they had the ability to change the address but chose not to. Kohls.com failed once again to rectify the situation.