Kettle Moraine Heating & Air Conditioning

Thanks for sending Doug to do the Checkup/maintenance on our systems.
He knew the answers to all my questions and helped me understand some things I hadn't asked about. Also he was particularly personable!
Thanks again. We've been very satisfied with Kettle Moraine Heating & AC products & services.

Luke professional
Very helpful
Identified and fixed the problem
Immediate response
Great ideas for future
Great explanation
Many thanks

I could not be happier! Doug called to say he'd be arriving early and once he was here he completed the job promptly and for the price I was quoted. The service was fast and professional. I found my new HVAC service providers! Thanks!

I was very satisfied with the work that was accomplished by the technician from Kettle Moraine Heating. He was on time and finished all the requested and required tasks in an timely and professional manner.

Very knowledgable and quality work. Peace of mind plan is a good price and worth purchasing.

Had Kyle out to diagnose why air conditioner wasn't blowing cold air. Thanks power surges the previous night the module, and blower motor were fried. Kyle quickly found issue got the part ordered and was very thorough in the explanation of the whole problem. Maybe a little a head of the game as we are waiting for the part and final repair today, but Kyle was still fantastic

Quoted me $119 for trip charge plus cost for whatever they found wrong. However, they knew they were going to charge me $320.00 for a diagnosis, but didn't tell me until they were here and had me on the hook for the first $119. ... btw, I did not need a diagnosis.

Details:
My air conditioner wouldn't start so I searched YouTube for the fix. I quickly learned that my capacitor needed to be replaced and that this is very routine, like changing a battery. The capacitor gives an electrical boost that starts the fan spinning, so I could just use a stick to get the fan spinning until the new capacitor could be installed.

The videos demonstrate how to do it yourself in ten minutes with a $20 capacitor from Amazon. However, I decided to call KM, my local Carrier dealer and was quoted a trip charge of $119 plus whatever else they found wrong. I told them it works well except for the capacitor, but they were unable/unwilling to give me a price. Very suspicious, but I knew the part was less than $20 so I scheduled the appointment.

When the service guy arrived (early with a phone call ahead), we walked to the unit together and it was already running. I believe he asked if it was cool in the house, then handed me an iPad to sign for a $462.25 charge before he could proceed.

He then sat in his van for 15 minutes, walked over and popped the capacitor in (2 minutes) for a total visit of 30 mins or less. I assumed this charge was a mistake between the office and technician, so I called the office.

The office confirmed that this is their standard charge because they always have to do a diagnostic. So, a $20 part, plus the $119 trip charge, plus $320 to diagnose the issue with a unit was working when I called them and was working when they arrived.

I did a quick google search for other similar complaints and the worst case I saw in the United States was a charge of $250, but most were complaining about less than $200.

Doug is very professional and experienced.
He was very thorough and was willing to take the time to explain what he was doing.
You don't find that very often.
He does an excellent job representing Kettle Moraine Heating & Air.
Cathy *.

Brett was just here for a "peace of mind" tune up. Nice guy! Took the time to answer my questions and explain what he was doing. Our air conditioner is all set for the summer. Appointment set up was easy and he arrived on time. 5 star service!

Doug is an excellent tech. He makes sure everything is working correctly, takes the time to explain when something isn't as it should be and how he is going to resolve the problem.
Thanks Doug

Doug is a very good service tech who cares about your equipment working correctly and you as a satisfied customer. Doug takes the time to explain what he is checking on and testing in the system and how it is working. It gives you a better feeling knowing the system is running perfect and you where advised and shown results.
Thank you,
Dan *
Great Job Well Done Doug

Doug was efficient and thorough on the tuneup of our air conditioner.

Doug was friendly and conscientious.
Our tuneup on our air conditioner was completed in a timely fashion.

AC service. Doug was early, quick and friendly. Not planning on going anywhere else for service. Good experiences so far.

Needed our annual inspection/cleaning before the air conditioning season really gets under way. Bill arrived with in 15 minutes of the scheduled time, and called when he was about 15 minutes away to give us a heads up on his arrival. We also got a text messaage with his picture, and contact information, so we knew who to expect.
Service went fine and air conditioner is ready for the season, and everything else checked out fine. Bill offered to follow all "current" social distancing, including gloves, mask, too as well.
I don't know how the visit could have gone better.

The technician working on my account unit was very thorough. He gave great information for maintenance of my equipment. I really appreciated his support

Just had Matt *** a Service Technician for Kettle Moraine Heating & Air Conditioning service our air conditioner for the summer. He was great, just like all the people at Kettle Moraine. Will ask for him in the future if we need any work on our furnace or air conditioner. Very happy with Kettle Moraine.

Matt did a great job on my maintenance appointment. Very professional and took the time to explain things and answer my questions. He also wore booties in my house as I have brand new carpeting! I originally contacted this company because my Father used them and was very happy with them. They installed a new air conditioner and furnace a year and a half ago and the salesman and install team were very professional and did a great job then as well!

Craig did a great job on the installation. He was thoughtful and thorough during these tough times, (COVID-19). Highly recommend Kettle Moraine Heating & Air Conditioning.

Their tech Jim *. was very good & professional. Highly recommend Kettle Moraine Heating & Air Conditioning.