Kayak.com

KAYAK is in receipt of this complaint KAYAK lets you easily search hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through
one of our third-party providers KAYAK was not able to locate a reservation that matches the email or confirmation number provided in this complaint It appears you searched on KAYAK and then selected a different online booking provider to process the reservation throughOnce you leave KAYAK's site will we not have insight into your reservation or be able to assist you. Please contact the provider you completed the reservation through for assistanceIf you are unsure who the provider is you should check your email confirmation or your credit card for details

KAYAK is in receipt of this complaint The reservation U95BQP was completed on *** and the Trip Protection was purchased throug* *** When selecting Trip Protection it stated "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to reasons like
covered illness, injury and more" Prior to completing the reservation there was a link provided to learn more about what was covered by Trip Protection For further assistance with what is covered by the Trip Protection the traveler will need to contact *** Thank you

Complaint: ***
I am rejecting this response because:
There was no statement stating that changing the flight dates on the app would not affect the flight itself
Sincerely,
*** ***

KAYAK is in
receipt of this complaintThis reservation confirmation number
*** was completed on *** Partner Network via KAYAK's
booking optionAs *** Partner Network is the service
provider for this canceled reservation it will be
*** Partner
Network's policies that applyKAYAK has shared this report with
*** Partner Network's operation center for review
*** Partner Network's operation center found that they were
contacted by the hotel informing that they were sold out for the
concerned datesAlso *** Partner Network checked
availability in nearby hotels and found that there was no
availabilityThe hotel reservation was canceled and completely
refundedFor the flight reservation *** Partner Network
will not be reimbursing for the flight reservation***
Partner Network has reached out to the Traveler to explain everything
to the TravelerFor further assistance with the hotel reservation
please contact *** Partner Network at the number on your
email confirmationFor further assistance with your flight
reservation please contact the provider who processed the
reservation

Complaint: ***
I am rejecting this response because:
Here is your response:
"This report was shared with ***'s operation center for review***'s operation center has found in advance of ticketing at the original quoted fare $+ $= $2893.72, there was a fare increase to $+ $= $*** advised the Traveler of this change via email The customer responded and accepted the fare increase***'s operation center has found that no over charge was appliedFor further questions or assistance with this reservation please contact ***'s service center at the number listed on the email confirmation."
Here is the ORIGINAL email I received from *** about the price change:
----------------------------------
"Dear Customer,
We recently received your online booking requestUnfortunately, the airline was unable to accept the fare that was offered earlier, therefore, your booking could not be processedPer our terms and conditions on your Booking Confirmation, air fares and reservations are not guaranteed until tickets are issued. New total fare $ If you accept or reject please respond to the emailWe apologize for any inconvenience this has caused.Sincerely,Customer Care Team
------------------------------------------------
Please READ yourself, where did in the email ever mention the total new fare is "$+ $= $2971.78"??
It is a very simple casePlease do not make it so complicated.
Sincerely,
*** ***

KAYAK is in receipt of this complaint The reservation
Verdana; background-">*** was processed by *** The traveler used KAYAK to search for the hotel and completed the reservation with *** The traveler will need to contact *** service center at the number listed on the email confirmation Thank you

KAYAK is in
receipt of this complaintThis reservation was completed on ***
via KAYAK's booking optionKAYAK has contacted *** on behalf of
the userKAYAK has found that the user modified the reservation
which changed the total of the reservationFor
further assistance
with this reservation the user will need to contact *** as they are
the service provider for the reservationThank you

KAYAK is in receipt of this complaint*** is an online travel search site that returns results from many different providers The reservation *** was completed on *** The
traveler used KAYAK to search and selected to book through a third party provider In the Terms and Conditions for this reservation it did stated that Bed types, smoking preference, and in-room amenities are subject to hotel availabilityAny incidental charges will be assessed to you by the hotel upon check-out, including parking fees, phone calls and room service The Traveler will need to contact *** service center for further assistance with this reservationThe service center phone number can be found on the email confirmation that was received Thank you

KAYAK is in
receipt of this complaint. While the
traveler remained on KAYAK the reservation reservation was completed on ***
Upon
selecting to book this reservation there was
a break down of the charges which
showed a *** Payment Fee of *** and a Travelfusion Service Fee
of ***The total for this reservation was ***. It was
also stated that “All prices in ***Your Bank's Exchange Rate and Currency
Transaction Fees may apply.” Upon
selecting to book this reservation the Traveler agreed to ***’s polices as
well as the total price in *** for this reservation.
For further assistance with this reservation the Traveler will need to
contact ***’s service center at the number listed on the email confirmation
as *** is the service provider for this reservation. Thank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

KAYAK is in
receipt of this complaintWe were unable to find a reservation
processed using KAYAK's booking option that matches the Traveler's
name, email or phone number
It appears
the
traveler used KAYAK to search and selected a different online booking
provider to process the reservation throughOnce you leave KAYAK's
site will we not have insight into the reservation or be able to
assist the traveler
Please contact the
provider you completed the reservation through for assistanceIf
the traveler is unsure who the provider is the traveler should check
the credit card details and contact that provider Thank you

Complaint: ***
I am rejecting this response because:I did everything through kayak
Sincerely,
*** ***

KAYAK
is in receipt of this complaintThis reservation *** was
attempted by *** via KAYAK's booking optionUpon attempting
this reservation the Traveler would have received
an error message
advising the Traveler to contact ***The Traveler also
received an email from *** letting the Traveler know that the
reservation was not processed
The
Traveler does not have a confirmed reservationFor further
assistance with this attempted reservation the Traveler will need to contact
***'s service center Thank you

KAYAK is in receipt of this
complaint. For clarification, KAYAK lets
you easily compare hundreds of travel sites at onceOnce you find the booking
option that you like, KAYAK gives you choices where to bookYou can book with
the airline, hotel, car rental company, an online travel agency
or via KAYAK
through one of our third-party providers.
Upon the traveler selecting to book via KAYAK’s booking
option it was stated that the booking was being completed on *** via KAYAK’s
booking option. Prior to completing the
reservation the traveler was also able to review the change and cancellation
policy for the reservation and then agreed to these policies when processing
the reservation. The email confirmation
for this reservation would have also been sent directly from *** The traveler would have received an email from
KAYAK that stated *** was processing the reservation. For
further assistance with this reservation the traveler will need to contact
***’s service center at the number listed in the email confirmation that was
received. Thank you

KAYAK has chosen to offer services on this un-customer-friendly airline by providing fares through their siteThey are responsible for the partnerships they have forged with other vendors and should not advertise airlines who abuse their customers financial and customer-service needs
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have submitted my receipts for the new booking which is $1,When I receive the payment for the difference is when I will close out the complaint at that time
As for the cancelation of the original reservation, for the record, I did never order them to cancel that reservationI requested for them to play back the tape to prove my side of the story, but the gentleman said he did not have to and lied about what two of his agents told me prior to me talking with him!
here is the documentation I sent and their reply:
Subject
Reservation CANCELLED - *** *** *** *** *** ***
Discussion Thread
Response Via Email (John Ramathing
Tallano)
06/24/02:PM
Dear ***,
Please accept our sincere apologies
for the delay in responseWe appreciate you for giving us the opportunity to
address this matter pertaining to:
*** *** ***
*** *** ***
*** *** *** ***
Hotel Name: *** *** *** ***
CheDate: Saturday,
June 28,
Check-Out Date: Saturday, July 05,
Please be
advised that we have forwarded the request with the receipt to our help deskWe
will reply as soon as we get any response from themPlease let us know, if you
require any further assistance or you may also contact our Customer Service
department at ###-###-####
We appreciate your understanding and
patience in this regard
Sincerely,
***
Customer Service
Supervisor
E*** ***
*** *** *** ** ***
*** *** *** ** *** *** *** ** ***
Fax: ###-###-####
Customer By Email (*** ***)
06/23/10:AM
Here is the posting on my credit card for the *** *** *** :
Date trans. Posted
Referance #
Description of
transaction &
nbsp; Amount
06/18/
06/18/
***
GETAROOM.COM ###-###-#### TX
$3,
Owed to me is $1638.98
Thank You,
*** ***
*** *** ***
*** ** ***
-------Original Message-------
***
*** *** * *** *** *** *** *** ***
*** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** *** *** ***
l
CheDate: Saturday,
June 28,
Check-Out Date: Saturday, July 05,
Please be
informed that we have forwarded the receipt of the difference amount (
USD) to our help desk on the priority basisOnce we get any update from them we
will inform you accordinglyFor any further assistance, you may contact our
Customer Service department at ###-###-#### or simply reply to this
email
We appreciate your understanding and patience in this
regard
Sincerely,
Katie
KAYAK
Email: [email protected]
KAYAK PHONE:
###-###-####, or ###-###-####
Phone (Outside the US and Canada):
800-or ###-###-####
Fax: ###-###-####
Customer By Email (*** ***)
06/17/11:AM
The differance is $1,and her is my receipt: original booking was
$1,and the new booking was $3,416.77. $
&a
mp;n bsp;
- $
&a
mp;n bsp;
= $differance
*** ***
*** *** ***
*** ** ***
###-###-####
-------Original Message-------
From: KAYAK
Date: 6/17/10:12:
AM
To: ***
Subject: Your KAYAK booking
receipt for Iberostar *** *** *** All inclusive
Your booking confirmation for Iberostar *** *** *** All
inclusive
Trouble viewing this? See the online
version of this email
HOTELS
FLIGHTS
CARS
DEALS
PACKAGES
Compare hundreds of travel sites at once
You're booked
Thanks for booking Iberostar *** *** *** All
inclusive from Saturday, June 28, - Saturday, July 5, on Getaroom via
KAYAK
Your confirmation number: R***
Getaroom will provide customer service for this booking
Customer service can be reached at ** *** *** *** ** ** *** *** ***
Changes and cancellations l Terms and Conditions
Reservation Details
Iberostar *** *** *** All inclusive
*** *** *** *** ***
*** *** *** *** **
Che
Saturday, June 28,
Check-out
Saturday, July 5,
Room Type
Junior Suite People - All
inclusive
Includes: Free
Cancellation
Number of Rooms
Number of Guests
Room Type
Junior Suite People - All
inclusive
Includes: Free
Cancellation
Number of Rooms
Number of Guests
Guest Details
Guest
*** ***
Phone
***
Email
***
Billing
*** *** - VISA ***
Erney
Street - Allentown, PA US
Credit Card
VISA
***
Billing
*** *** - *** ***
*** *** *** * *** ** ** ***
Credit Card
*** ***
Summary Of Charges
Total
Saturday, June 28, - Saturday, July
5, Jun - Jul (
nights)
$
Tax Recovery Charge and Service Fees
$
Total Cost
$
Sincerely,
*** ***

KAYAK
is in receipt of this complaintWe do she two hotel reservations
that were completed on *** via KAYAK's booking optionKAYAK
has shared this directly with ***For further assistance
with these past hotel
reservations please contact *** as they
are the service provider for these reservations

Kayak
KAYAK is
in receipt of this complaint. KAYAK was
able to locate a hotel reservation which was completed on *** Partner Network
via KAYAK’s booking option matching the travelers information. The reservation was completed on May 15th
for check in May 15th and check out May 16th.
Orbtiz
Partner Network is the service provider for this reservation. For further assistance with the past
reservation the traveler will need to contact *** Partner Network’s service
center at the number listed on the email confirmation. Thank you

KAYAK is in receipt of this complaint. The companies shown within KAYAK's search results are legitimate travel providers
KAYAK finds and presents as many relevant travel options, matching your criteria, as possibleOnce you leave
KAYAK to book, the transaction is subject to the chosen booking provider’s stated rules, conditions and policiesIf a post-booking issue does occur, you would work with their customer service team to resolve
As the traveler selected to book directly with *** it will be *** policies that will apply. For further assistance with the traveler's reservation they will need to contact *** as they are the provider who processed the reservation. Thank you

KAYAK is in receipt of this complaint KAYAK is an online travel search site that lets travelers easily search hundreds of travel sites at onceOnce the traveler find the booking option that they like, KAYAK gives the traveler choices where to bookThe traveler can book with the
airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers At KAYAK we make every attempt to get accurate date but prices are not guaranteed KAYAK does not set the prices so it is not possible for KAYAK to guarantee with other companies are selling Prices on airline seats can change frequently Thank you