Karma Mobility Inc.

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process. We'll send you an email as soon as your refund has been initiatedBased on the
date we received your return (confirmed received at our fulfillment center on ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** *** ***Best,*** ***

Hi ***,Thank you for reaching out. I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.I can see that your return was confirmed received (checked-in) at our
fulfillment center on March ***, which means it was then added to the queue of returns to be refundedAs you know we have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next few weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.If you need anything in the meantime, feel free to reach me directly at *** (ATTN: Alex).Best,Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We'll process your refund just as soon as is humanly possible with the resources available to us right nowMaybe they should hire MORE people to Process the REFUNDS"RIDICULOUS"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
This is a form letter from the companyThe link they include does not workAlso, they do not address the issue of actual data used and data over billedAt the very least they need to provide labels and shipping for the defective device, but should refund monthly billing for the poor connectivity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you.
While we can no longer offer the original product, we are happy to help you get your Karma Go
returned for a full refund including the data you purchased as well.
You can use our Return Center for this: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not consider this resolved until I receive my refundKarma has had my return since March **, The very first email from Karma stated the refund would take 2-weeksOn May **, I was told by Karma that it was estimated to be another weeksNow Karma is stating it will be another 8-weeksThis is not acceptable to me so I will not state that my complaint is resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It does not take this long for any company to issue a refund back to someones bank after they have returned their merchandise I will continue to reject your claim that this refund will continue to take 2-weeks or longer because your returns are extremely high Perhaps if you actually offered service that works for customers, you would not have the high return rate!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company's offer of 1GB of data (and potential device discount) to resolve my complaint is not only disappointing, it's downright insultingWhile I understand their desire to upgrade to a faster network, charging $for a new device (or $after a $discount off the full retail price) is absurdLet's compare this situation to the automobile industryWhat would happen if the oil industry said they now ONLY have a new blend of gasoline and that the only way to use it is to buy a brand new car (and that the existing cars can't be retrofitted to use this new gasoline). I can't imagine that this would go over very well with all automobile ownersIf Karma wants to contact me directly to discuss this potential discount, they can send me an email message.Please let me know if you need anything else from me at this time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I emailed Karma 2-weeks ago I was told my refund would be here in 2-weeksHere we are 2-weeks later and I'm being told the same thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Perhaps you need to check your records - I received confirmation that it was received from Keith as followsKeith (Karma) *** *** *** **
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*** Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,My apologies for the delay here-- I can see that based on the date we received your return the refund should have been processed already, so I have gone ahead and sent the refund your way via *** (to the original email address used to send payment our way). If you need anything
else, don't hesitate to reach out to us via our support email at ***.Best regards,Alex

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI emailed the company for three days, without response, requesting that my money be refunded and that no package be sentCompany has no phone support and does not respond to emails in a timely manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Since we are corresponding directly through our support channel, I feel it's best to keep all information in one place.
I will be emailing you directly today.
Best,
Erin A***
Karma

Hi **,
Thanks for reaching outThe reason your refund has not been processed is that it is not showing up as received via our fulfillment centerWhen I search the FedEx tracking information from the prepaid shipping label we provide, it shows as "not found," as in not
shipped. Did you send your device back to us using an alternative shipping method? If so, can you provide tracking information so I can confirm receipt of your return?
You can reach me directly at *** (ATTN: Alex)Best,
Alex

Customer has been sent their replacement device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept these termsI paid for unlimited data at 5mbpsfor one monthi want that and no lessIf you do not want to give me this I will gladly accept a check for $you breached the one month contract that occurred when you took my money for the service you advertised and later decided to change what you provided before my term was up
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Been waiting for a refund for months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They still have not provided a refundSaying you are providing a refund and actually doing it are two different things
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***