K & B Properties of WNY, LLC

We do not have a high-pressure sales tactic The client in question had a min consultation explaining the program, price, and agreed to all financial terms of the member agreement, including the non-refundable purchase terms She made this purchase online, agreed to all terms, and entered in her credit card information on her own She made an informed purchase and was happy until her husband found out about the purchase.Due to the issues she had at home, we did work with her and refunded her in full which was taken care of weeks ago This complaint should be closed

Date: September 21, at 9:06:AM EDTTo: "' [redacted] @myRevdex.com.com'" < [redacted] @myRevdex.com.com>Subject: Complaint ID [redacted] Hi [redacted] , The client, [redacted] , contacted us on June 7th, and had a very length consultation for over an hour where all program options where explained to [redacted] including that she would be taking natural supplementation [redacted] expressed that she has tried multiple programs and needs to lose over lbs As per our notes and recorded calls, I am showing that she attempted the program twice and was only on the program for a few days She had a hard time staying compliant on the program and would eat off plan On July 5th, [redacted] responded via email in response to a failed payment attempt, apologizing stating that her “check was held” and the payment would be available soon Then days later on July 15th, she emails stating that she is “stopping all payments” and expressed that the supplements did not make her “feel well” The coach offered to work with her and exchange her pill supplements to a powder alternative, which [redacted] was interested in and even said “I don't mind continuing the program but are their other options for the daily supplements?” After several calls to get a hold of [redacted] after the exchange, it was not until a month later on August 16th she contacted us for a refund We attempted to work with her to try to find a way and offered to refund her for unused product, but she has yet to return any product to us We did everything we could to address her concerns and offered her solutions, but she did not respond to our offer and refused to give any details about her symptoms when asked She was not on the program for longer than a few days at a time Since she has already filed a chargeback with her credit card company, she would not be eligible for any refund at this time

We are confused by this member's request for a refund when she is losing weight and doing well on the program We have sent her only shipment that included her entire program on 11/28/16, and have not sent her any additional shipments since that date I am not sure what shipment she is referencing Stevia is allowed on the program, as stated in the program materials The Coach [redacted] is working with was recommending specific brands/kinds of Stevia so she can be aware of fillers and other additional ingredients or by-products that she would not want to consume We want her to be educated on the different products, so she can make an informed decision Carrots are not allowed on the program due to their sugar content If she was told she could use carrots , that would be incorrect since they are not allowed on the program and we apologize if she was misinformed [redacted] spoke with her Coach on 1/26/and said she was "happy with her progress so far" and has lost pounds after days on the program

From: [redacted] < [redacted] @***.com>Date: Sat, Jun 24, at 9:AMSubject: Issue resolvedTo: [email protected] issue has been resolved and a refund has been issued

Date: Tue, Mar 7, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com This issue has been resolved I would like to cancel my complaint at this time I have worked out a solution with weighnot and I feel that this was just a misunderstanding Thanks [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please just accept fact that your wright not representives did not contact like you documentedI received today while at meeting a voicemail from a manager that acknowledges that I was never contacted to downgrade, this which I have taped and savedSo all those voicemails you said you made are not trueIn theory, half of those I got and I did talk to Christine who was not able to help me but stated someone else would but that someone else never calledI also did " not refuse" to let her help meShe could not help because she herself was unaware of which supplements were the cause of my abdominal discomfort,worsening my ulcer symptoms I did see my Md as well as I told ChristinePlease have your facts correct I accept the down grade and appreciate the call I got today from a manager with their apologiesThat's why I'm troubled why do you continue with your inappropriate documentationsAgain, I accept the resolved solution once they accept they did not do everything in their timeline as they stateddocumentations Regards, [redacted] 8/10/ Complaint I spoke with someone in regards to this program and gave them my medical historyI was informed that this product would be completely safeI received this product later than stated I would which was my first complaintI called customer service asking for this order to be cancelled due to not receiving it on time and the representative was extremely rude and stated this could not be doneWhen the product did arrive I took it and immediately had a bad reactionI took the product to my physician who stated I cannot take this due to my medical conditionAgain, the sales rep was given my complete medical historyI had contacted Weight Not to send a letter from my physician and to again request a refundI sent the product back and continued to not receive a refundThey continued to bill me and send more of their productI found it more and more difficult to get a customer service rep who could help meI even posted on their Facebook page to have it taken down and not responded toI emailed and called several time and finally spoke with someone who told me that my money would be refunded but it does take some timeI have still yet to be refunded my $in which was my grand total this company took from meThis company gets your money and then does not care Desired Resolution I would like a full refund of $I was lied to, given informationand had a horrible experience with customer service Consumer Business Dialog

We make sure all clients are well informed before making the decision before moving forward with our program All new clients have about an hour long consultation where we describe the program in detail, which includes presentation slides referencing all of the details of the program and what
is included We do not hide the fact our program reduces carbohydrates as we want to make sure clients are able to comply with the guidelines.It is not often we receive complaints about discrepancies with our supplementation packs The packs are counted and sorted via infrared and mistakes can happen when being packed, and we apologize she received a few supplement packs that were not correct We do not encounter this issue very often, but when we do, we will make it right for the client immediately MsGinter contacted our support team around the time she submitted this complaint, and we promptly replaced the supplement packs that were not correctWe last spoke with *** *** on 1/5/and she was doing well on the program stating that she has lost pounds in the last days

The client referenced in this case purchased a day program on 11/15/2014, after a 30-min consultation with a SpecialistDuring the consultation, we go over any medications or medical conditions to ensure the client does not have any contraindications that would deem them a non- candidate for
the programAdditionally, during the purchasing process the client is presented with a very detailed and thorough medical informed consent, and program agreement that they have to affirm to before the purchase is complete.The last communication we had from the client while she was actively on the program, was on December 16th, when she notified us she was moving into stage two after the week of detoxThe next time we heard from her was not until recently, on June 18th, 2015, when she responded to a shipping notice stating that she had an issue on the programI do not show any other communication from her by phone or by email.There are symptoms of your body going through a detox, and possibly what the client may have been experiencing.All program materials, including supplementation, has been shipped to her and at this time she would not be eligible for a refundThe product does have a 2-year shelf life, and she can either work with us if she would like to try the program again, or she can transfer the program to a family or friend

Date: Fri, Feb 24, at 3:PMSubject: RE: *** *** Complaint (***)To: *** *** Hi ***, Attached is the latest update from *** showing that the dispute is still in process and we are not comfortable refunding her based on the fact the dispute has not closed Once closed, we are more than happy to work with her on a refund. In addition I have attached communication between myself and our *** representative In our last communication, the representative indicates the client can contact *** directly if there are any questions. In *** ***’s last response to Revdex.com, she indicated that her credit union told her that the funds were in our “*** *** account”, yet we do not bank with them, so the information she is receiving seems to be incorrect I would advise her to communicate directly with her credit union and to have someone investigate further on her behalf. Please let me know if there is anything additional you need. Best, FreyG

This client purchased a program online through our website
after having a lengthy conversation with one of our Specialist who thoroughly explained
the program and terms of purchase to her.
She had over a minute consultation that I was able to listen to,
where the program was explained
to her in detail, including diet protocols,
resources, sample recipes, coaching, and purchase options. She was even given an online presentation of
program and payment options. She was
presented an option to pay in full with discount, or pay retail with an
installment plan. The client expressed
an interest in our installment plan, and it was explained that she would be
paying a down payment, with weekly payments.
She asked about cost of weekly payments, and even requested a specific
day, and then agreed to move forward.
She was presented with our medical informed consent, program agreement,
and installment payment plan terms online.
The Specialist went over all of the sections in detail as the client was
online to ensure she had no questions.
The client said she wanted to pay down payment using one credit card,
and asked if she could pay the weekly payments using another card, and she was
told we could accommodate her. Every
step of the purchase was outlined in detail for her, and she was clearly made
aware of what she was purchasing. She
selected the program, affirmed to all terms and payment plan, and entered her
credit card information on her own
We have a Support team available for live support
Monday-Friday from 8am-8pm and on Saturday from 8am-5pm. We are available via email and through our
community forum as well. We answer voice
mails and emails within hours of receipt
We have been calling the client weekly, but unfortunately
her voice mail became full and we were left to sending her emails. I do not see that she has actively tried to
contact us. Looking at her email history,
she has not been opening emails from us per our records.
The client states she feels scammed, but she did research on
our company, and had a consultation that was not only very thorough in explaining
the program and what was included, in addition her payment plan and terms were
discussed in detail as well. This client
was not only presented with all terms online, to which she had to affirm to a
in order to move forward with purchasing process, she was sent these terms via email immediately
post purchase for her reference and records
She has received product and has made weekly payments of the she
owes as per her contract and her account is currently in default While I cannot extend any refund as per the purchase terms
she agreed to, I would be willing to cancel her installment contract if she
pays the past due balance of $63.82, which would bring her account current and
we would stop all payments and shipments.Management has reached out to the client by phone and email to address her concerns, but we have not received a response

Jessie called and responded with: consumer completed survey and were totally satisfied as far as services to that point, consumer is paid in fullHere is the info that you requested that I send inSurvey Dates that we mowed Info that we did extra work by push mowing her back yard ( which was NOT
in the contract The check that paid us in fullThank you have a great day , Jess

The client referenced in complaint ID ***, purchased a
program from our company on 4/15, after a detailed 30-min consultation with a
sales Specialists This not a pressured
sales process, as the client chooses to make the purchase online on their own,
and at that time is presented
with an informed medical consent and purchase
agreement that is explained, and that she affirmed to. She
would not be able to move through the purchasing process without agreeing to
all terms outlined. Additionally, she
was made aware that programs at that time were shipping out 2-weeks post
purchase, and we shipped within that time frame
Client called in on 5/15, to complain about her body composition
scale, stating that it was not working properly, and we promptly sent her out a
new one. We were not made aware that she
had issues with the new one sent. We
attempted follow up with her on 5/29, 6/3, and 6/17, with no response. We did not hear from her until she called us leaving
a voice mail on 7/stating that she wanted to cancel the program, and again we
made several attempts to call her back on 7/1, 7/6, and 7/with no
response. She finally called us back on
7/so we could address her issue
The information that the client suffers from ulcers would
not be a contraindication to the program.
In fact, many of our clients who suffer from acid reflux disease and other GI
conditions, state their symptoms improve and sometimes are even completely
eliminated after completing our program.
Additionally, evidence shows through diet and supplementation one could
possibly eliminate symptoms of ulcers.
We do not show any reason why she could not continue on the program and we offered assistance and attempted to work with the client giving her
many suggestions that she refused to try.
At no time did we refuse to help her or try to work with her in
resolving her issue. We even downgraded her program to match the product that she had received so far, so she did not have to continue to receive product and pay for the program
Based on the program agreement and terms she agreed to, she
would not be eligible for a refund

*** *** purchased a program from our company after a very lengthly conversation with a WeightNot representative During the consultation, it was suggested to *** *** that if she cannot afford to pay in full for the program, she could opt to use *** for credit ***
*** decided to apply for *** credit and attempted to use the credit towards her purchase, but *** did not allow her to use the credit at the time of purchase and instead used funds from her checking account Instead of working with us and allowing WeightNot to correct the issue, *** *** filed a dispute with her bank Once the dispute was filed, we were unable to do anything with the fundsIt was explained to *** *** that we have no control over the dispute process and it can take up to days or more as per *** I have attached the information from *** indicating the transaction in question is currently in dispute *** denied telling *** *** that we were "not a reliable company", as there is no evidence of such.At this time there is nothing we can do to resolve this situation for *** *** She will have to wait for the process to complete

We do not have a high-pressure sales tactic.  The client in question had a 40 min consultation explaining the program, price, and agreed to all financial terms of the member agreement, including the non-refundable purchase terms.  She made this purchase online, agreed to all terms, and...

entered in her credit card information on her own.  She made an informed purchase and was happy until her husband found out about the purchase.Due to the issues she had at home, we did work with her and refunded her in full which was taken care of weeks ago.  This complaint should be closed.

The client referenced in this case purchased a 127 day program on 11/15/2014, after a 30-45 min consultation with a Specialist. During the consultation, we go over any medications or medical conditions to ensure the client does not have any contraindications that would deem them a non- candidate for...

the program. Additionally, during the purchasing process the client is presented with a very detailed and thorough medical informed consent, and program agreement that they have to affirm to before the purchase is complete.The last communication we had from the client while she was actively on the program, was on December 16th, 2014 when she notified us she was moving into stage two after the week of detox. The next time we heard from her was not until recently, on June 18th, 2015, when she responded to a shipping notice stating that she had an issue on the program. I do not show any other communication from her by phone or by email.There are normal symptoms of your body going through a detox, and possibly what the client may have been experiencing.All program materials, including supplementation, has been shipped to her and at this time she would not be eligible for a refund. The product does have a 2-3 year shelf life, and she can either work with us if she would like to try the program again, or she can transfer the program to a family or friend.








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Date: September 21, 2016 at 9:06:49 AM EDTTo: "'[redacted]@myRevdex.com.com'" <[redacted]@myRevdex.com.com>Subject: Complaint ID [redacted]Hi [redacted], The client, [redacted], contacted us on June 7th, and had a very length consultation for over an hour where all program options where explained to [redacted]...

including that she would be taking natural supplementation.  [redacted] expressed that she has tried multiple programs and needs to lose over 300 lbs.  As per our notes and recorded calls, I am showing that she attempted the program twice and was only on the program for a few days.  She had a hard time staying compliant on the program and would eat off plan.  On July 5th, [redacted] responded via email in response to a failed payment attempt, apologizing stating that her “check was held” and the payment would be available soon.  Then 3 days later on July 15th, she emails stating that she is “stopping all payments” and expressed that the supplements did not make her “feel well”.  The coach offered to work with her and exchange her pill supplements to a powder alternative, which [redacted] was interested in and even said “I don't mind continuing the program but are their other options for the daily supplements?”  After several calls to get a hold of [redacted] after the exchange, it was not until a month later on August 16th she contacted us for a refund.  We attempted to work with her to try to find a way and offered to refund her for unused product, but she has yet to return any product to us.  We did everything we could to address her concerns and offered her solutions, but she did not respond to our offer and refused to give any details about her symptoms when asked.  She was not on the program for longer than a few days at a time.  Since she has already filed a chargeback with her credit card company, she would not be eligible for any refund at this time.

We are confused by this member's request for a refund when she is losing weight and doing well on the program.  We have sent her only 1 shipment that included her entire program on 11/28/16, and have not sent her any additional shipments since that date.  I am not sure what shipment she is referencing.  Stevia is allowed on the program, as stated in the program materials.  The Coach [redacted] is working with was recommending specific brands/kinds of Stevia so she can be aware of fillers and other additional ingredients or by-products that she would not want to consume.  We want her to be educated on the different products, so she can make an informed decision.  Carrots are not allowed on the program due to their sugar content.  If she was told she could use carrots , that would be incorrect since they are not allowed on the program and we apologize if she was misinformed.  [redacted] spoke with her Coach on 1/26/17 and said she was "happy with her progress so far" and has lost 18 pounds after 55 days on the program.

From: [redacted] <[redacted].com>Date: Sat, Jun 24, 2017 at 9:45 AMSubject: Issue resolvedTo: [email protected] issue has been resolved and a refund has been issued.

We are confused by [redacted]'s complaint.  [redacted] purchased on her own a WeightNot program after an hour long consultation, and agreed to all purchase terms including that the program was non-refundable.  After the purchase, we attempted to reach her via phone and...

email for about a week with no response.  We then are hit with a dispute from her bank, and she communicated that her husband was upset with the purchase.  [redacted] refused the package and all items were returned to us.  [redacted] returned all of her money since we accepted the liability of the purchase - as shown below.  We have not sent [redacted] to collections, and I do not know why she was sent to collections for this amount.  I would recommend that she contacts the collection agency, or [redacted] to find out why she is is in collections.  We have no involvement after returning her money and we are not attempting to collect any debt from her.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Please just accept fact that your wright not representives did not contact like you documented. I received today while at meeting a voicemail from a manager that acknowledges that I was never contacted to downgrade, this which I have taped and saved. So all those voicemails you said you made are not true. In theory, half of those I got and I did talk to Christine who was not able to help me but stated someone else would but that someone else never called. I also did " not refuse" to let her help me. She could not help because she herself was unaware of which supplements were the cause of my abdominal discomfort,worsening my ulcer symptoms.   I did see my Md as well as I told Christine. Please have your facts correct . I accept the down grade and appreciate the call I got today from a manager with their apologies. That's why I'm troubled why do you continue with your inappropriate documentations. Again, I accept the resolved solution once they accept they did not do everything in their timeline as they stated. False documentations .
Regards,
[redacted]











8/10/2015






Complaint

I spoke with someone in regards to this program and gave them my medical history. I was informed that this product would be completely safe. I received this product later than stated I would which was my first complaint. I called customer service asking for this order to be cancelled due to not...

receiving it on time and the representative was extremely rude and stated this could not be done. When the product did arrive I took it and immediately had a bad reaction. I took the product to my physician who stated I cannot take this due to my medical condition. Again, the sales rep was given my complete medical history. I had contacted Weight Not to send a letter from my physician and to again request a refund. I sent the product back and continued to not receive a refund. They continued to bill me and send more of their product. I found it more and more difficult to get a customer service rep who could help me. I even posted on their Facebook page to have it taken down and not responded to. I emailed and called several time and finally spoke with someone who told me that my money would be refunded but it does take some time. I have still yet to be refunded my $1533.95 in which was my grand total this company took from me. This company gets your money and then does not care.







Desired Resolution

I would like a full refund of $1533.95. I was lied to, given false information. and had a horrible experience with customer service.

Consumer Business Dialog