I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an it, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an i
t, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me