Justfly [redacted] (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly [redacted] (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b [redacted] frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
Justfly [redacted] charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is [redacted] and they spelled it Fracier, two days before my flight July I contacted AA [redacted] for seating, they informed me that we were not on the flight list but found the incorrect spelling of [redacted] AA [redacted] told me to contact Justfly [redacted] to correct the name because TSA would not let us board without this correctionJustfly [redacted] corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
The tavel agency, JustFly [redacted] switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly [redacted] told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly [redacted] said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly [redacted] could not provide considerate service for an issue sprung by both [redacted]
Reservation/ booking # is [redacted] First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the [redacted] to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the [redacted] campaign
I booked a flight on just fly [redacted] on Thursday August 23rd booking [redacted] I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee [redacted] who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
Be very careful using the serviceI booked a ticket on Justfl [redacted] and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl [redacted] asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl [redacted] and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl [redacted] and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL [redacted] TO FULL YOU LIKE THEY DID TO ME
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in [redacted] that I couldn't cancel due to it was past the hotels policy date
I will never book a flight with justfl [redacted] ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via [redacted] )I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly[redacted] and the air fare are $for two ticketsWhen I called Justfly[redacted] for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly [redacted] agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked [redacted] and even AA website, the price is around $for two ticketsBasically, Justfly [redacted] is cheating and ripping off customersNot only I will lose my $credit to Justfly [redacted] I need pay another $plus all the cancellation feesWhat a shame!
I booked a ticket with Justfly [redacted] on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly [redacted] didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly [redacted] said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
Hello, I booked a flight with Justfly [redacted] this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was [redacted] The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I booked a flight on 3/23/using [redacted] for two non-stop round tickets Chicago - Calgary traveling 6/30/— 7/7/Outbound flight was on ***, departing at 3:pm, operated by [redacted] and return on [redacted] .Total cost was $1,including $FareLock On 6/(days before departure), I logged on to [redacted] to get our itinerary and was informed that there was a changeTheir web page stalled, so I called [redacted] I was informed that this flight was no longer non-stop and we must travel through MinneapolisI was advised that the airlines made this schedule change on 4/2/It was explained that I wasn’t notified because the airlines didn’t notify [redacted] I was told that there were no longer any non-stops available During the hour call with many minute holds, we were offered to take a flight departing Chicago to Minneapolis at 9:01am, departing Minneapolis at 11:45am to CalgaryAnother option was to fly Chicago to [redacted] (New York) then
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking [redacted] from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I purchased airline tickets through Justfly [redacted] on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On April I bought a plane ticket from Los Angeles to Buenos Aires, Argentina via San Pablo, BrasilIn July I received an email from [redacted] to contact [redacted] ***, the airline because there was a change in the flightI called [redacted] and they said the route Los Angeles-San Pablo was going to be cancelled in September and that I needed to talk to [redacted] So far, I called [redacted] timesWaited long hours to speak to a customer service representative and they told me every time that since it was a major change a representative from another department was going to contact me within 24hrsNobody ever called me and I still don´t know if I will be able to fly to Argentina on the days I originally scheduledSince the trip is on the Christmas Holidays I am nervous that I will not be able to travel and / or I will need to pay more
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as [redacted] plus seatingWhen we picked our seats on the justfly website, we picked our seats within this [redacted] plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and [redacted] airlinesJust fly continued to reassure me after multiple phone calls between them and [redacted] Airlines that we are still in the comfort plus seating section [redacted] Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case Very disappointed!
Justfly [redacted] (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly [redacted] (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b [redacted] frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
Justfly [redacted] charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is [redacted] and they spelled it Fracier, two days before my flight July I contacted AA [redacted] for seating, they informed me that we were not on the flight list but found the incorrect spelling of [redacted] AA [redacted] told me to contact Justfly [redacted] to correct the name because TSA would not let us board without this correctionJustfly [redacted] corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
The tavel agency, JustFly [redacted] switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly [redacted] told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly [redacted] said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly [redacted] could not provide considerate service for an issue sprung by both [redacted]
Reservation/ booking # is [redacted] First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the [redacted] to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the [redacted] campaign
I booked a flight on just fly [redacted] on Thursday August 23rd booking [redacted] I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee [redacted] who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
Be very careful using the serviceI booked a ticket on Justfl [redacted] and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl [redacted] asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl [redacted] and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl [redacted] and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL [redacted] TO FULL YOU LIKE THEY DID TO ME
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in [redacted] that I couldn't cancel due to it was past the hotels policy date
I will never book a flight with justfl [redacted] ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via [redacted] )I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly[redacted] and the air fare are $for two ticketsWhen I called Justfly[redacted] for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly [redacted] agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked [redacted] and even AA website, the price is around $for two ticketsBasically, Justfly [redacted] is cheating and ripping off customersNot only I will lose my $credit to Justfly [redacted] I need pay another $plus all the cancellation feesWhat a shame!
I booked a ticket with Justfly [redacted] on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly [redacted] didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly [redacted] said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
Hello, I booked a flight with Justfly [redacted] this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was [redacted] The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I booked a flight on 3/23/using [redacted] for two non-stop round tickets Chicago - Calgary traveling 6/30/— 7/7/Outbound flight was on ***, departing at 3:pm, operated by [redacted] and return on [redacted] .Total cost was $1,including $FareLock On 6/(days before departure), I logged on to [redacted] to get our itinerary and was informed that there was a changeTheir web page stalled, so I called [redacted] I was informed that this flight was no longer non-stop and we must travel through MinneapolisI was advised that the airlines made this schedule change on 4/2/It was explained that I wasn’t notified because the airlines didn’t notify [redacted] I was told that there were no longer any non-stops available During the hour call with many minute holds, we were offered to take a flight departing Chicago to Minneapolis at 9:01am, departing Minneapolis at 11:45am to CalgaryAnother option was to fly Chicago to [redacted] (New York) then
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking [redacted] from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I purchased airline tickets through Justfly [redacted] on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On April I bought a plane ticket from Los Angeles to Buenos Aires, Argentina via San Pablo, BrasilIn July I received an email from [redacted] to contact [redacted] ***, the airline because there was a change in the flightI called [redacted] and they said the route Los Angeles-San Pablo was going to be cancelled in September and that I needed to talk to [redacted] So far, I called [redacted] timesWaited long hours to speak to a customer service representative and they told me every time that since it was a major change a representative from another department was going to contact me within 24hrsNobody ever called me and I still don´t know if I will be able to fly to Argentina on the days I originally scheduledSince the trip is on the Christmas Holidays I am nervous that I will not be able to travel and / or I will need to pay more
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as [redacted] plus seatingWhen we picked our seats on the justfly website, we picked our seats within this [redacted] plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and [redacted] airlinesJust fly continued to reassure me after multiple phone calls between them and [redacted] Airlines that we are still in the comfort plus seating section [redacted] Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case Very disappointed!