Jones Auto Detailing Express Hand Wash

POD was supposed to be delivered on 10/between 10:30am-1:30pm, never was delivered Re-delivery scheduled for 10/and POD never delivered
Initial delivery for POD was scheduled via their customer service center for Sat, 10/6/ We called the day before to verify details Delivery window was supposed to be from 10:30am-1:30pm POD finally arrived at 5:45pm, at which time the driver realized he had the POD on the truck facing the wrong way Called and asked where closest parking lot was so that he could fix the POD There is a school with a parking lot at the end of our block Driver stated he would go there to adjust and come right back At 6:23pm, driver called and stated he was unable to leave POD because it was now "too dark" and therefore a "safety issue." It was dusk but sun had not yet set We called PODs and spent minutes on the phone with their customer service trying to remedy the situation They stated that they would do their best to ensure delivery on Mo

Damage and destruction to property
To whom it may concern this is a complaint in reference to my Pods Cr XXXXXXXXX:
On May 29, 2018, The Pods company was scheduled to deliver a Pod container to meDuring the process, the Pod container never made it to my propertyThe driver got the container stuck on my neighbor's propertyIn doing so, he damaged my neighbor's grass, his trees, and knocked out a portion of my fence (which my neighbor who lives down the street repaired due to me not being able to as a result of my back injury)The entire time this ordeal occurred I stayed outside with the driver from 11:30am to approximately 6:30pm and then on the following day as they continued to try and get the Pod container from my neighbor's land from approximately 8:00am to 12:00pmDuring the first day of this ordeal, I offered the driver Jeff water and juice and even spoke to his supervisor Ray MRay was polite but did not apologize for the nightmare and asked to speak to Je

For months, we had all our belongings in storage with PODS Moving and Storage, dealing with the closest office to our former home in Frederick, Maryland We were moving to Bowdoinham, Maine, but had not yet bought or rented a home in Maine We were told that our furniture and clothes and household items would all remain in storage (in two PODS containers) in the MD/VA area until we had them moved "directly to our new home" in Maine When we finally did purchase a home in December of 2015, the PODS were delivered to the PODS facility here in Brunswick, ME.....and a cost of nearly $4,(twice what we expected!) AND there was an additional charge of approximately $to bring the PODS to our HOME! This whole PODS experience was exorbitantly more expensive than we had anticipated, since we were virtually unemployed and living on borrowed money from family members and our retirement funds for those ten eight months between homes
Product_Or_Service: Storage and Moving
Order_Num

No POD delivered as scheduled wks in advance
Did not arrive on rescheduled date +daysNo location confirmationCalled morning of delivery and repconfirmed it was scheduled for delivery but could not give me a time of dayNext delivery +daysNow almost a week lateFirst reschedule confirmed the order went throughPOD delivered to San Jose POD location, not to me, too late to arrive on schedule, another reschedule +daysExcuses included a new system that I was not in and so the order did not transferNo one answered the phone in San Jose or replied to an email sentAll internal negligenceI have been a customer for over yearsI am moving from the state in days and may need to reschedule my travel plans due to this negligence

Called PODS regarding billing I am being charged $for days of storage
I had a POD dropped off on January 9, I paid around $for the drop off fee which included one month of storage On February 12, I had the POD dropped off at my new residence and it was picked up on February 15, I checked the invoices on my account and I am being charged a full months storage fee of $even though it was only days I called PODS billing and was informed there was nothing they can do and was also informed even if it was just one day, PODS will still charge a full months fee I was then transferred to Customer Service where I was put on hold for minutes just for them to tell me someone will call me back This has been the worst moving experience to go along with unprofessional customer service which showed empathy towards the situation If this is the type of business PODS takes pride in by robbing customers of their hard earned money then I will never

Decline my valid credit card each of the last monthsWhen called they accept card and refuse next monthWill not pickup unit without payment
Customer ID #: XXXXXXXXX
I had unit delivered to my home in Sept PODS declined online account credit card each month since until I call and then they accept itHave not accepted credit card for last two monthsThey will not come and pickup unit until bill is paid up to date.They continue to bill me for those months they refuse to pick up unit yet refuse paymentsSo far the bill is over $and continues to growMy card is valid and has always had balance to accept their debitWhen I call I have been on hold for over hours each time to get to a customer representativeThe rep tells me there is no problem and they don't understand what the problem can beThe POD container has been sitting empty in my driveway for the past months because they won't fix the problemAll they have to do is pick up the container and debit my cred

Called for same day delivery and a specific pick up time Paid extra for same day delivery-fine Didn't pick up now have to wait
I scheduled a specific time for pick up of the pod and they did not schedule it and now they cannot come out for three additional days Already lost two days I told them to listen to the recorded phone call and that takes three daysThey are trying to do a special pick up but that's a maybe But when I paid for the same day delivery of $they made that happen I was very specific for the date to pick up the POD My property is sold and I have to get it out of there Not happy with the entire process The driver was supposed to call a half an hour before delivery, he didn't Just showed up We were on site but what if we weren't I paid for that service and if didn't put it in the right location I would have had a huge problem and they wouldn't have been able to come out to move unless it is scheduled That was not good service Now I'm

Pods is unable to accommodate 3rd party billing (i.eEmployer paid moves) in an efficient fashion
If you are using PODS with th intention to convert the bill to a third party (i.eEmployer pays moving expenses), do not use them I have spent inordinate amounts of time attempting to arrange for delivery of my POD and convert billing to my husbands employer Each time I call, I speak with a different representative who tells me new information, a different hurdle to jump through, and another challenge to overcome Moves are stressful enough, and this component of our move has been the most stressful of all If you are having a third party pay your storage/ transportation fees, try a different company that has a more sophisticated operating system and personal accountabilityNow I just hope my belongings are intact in the PODHere's to hoping

My invoice shows an amount $over my original quote An Agent told me she felt I was double charged; no one has resolved this issue for me
Originally quoted on October 28th, for $3,with a $per month content protectionMy invoice as of March 15th, shows a balance due of $5126.76; that is over $above my original quote Random payments have been withdrawn from the company with no consistancy even though my credit card information is on my account
My customer service number is XXXXXXXXX I have contacted PODS seven times over the course of three days after waiting for someone from the accounting department to contact me When I finally spoke with an acount manager after three days of trying he told me he couldn't help me with the issueI was once again told someone would call me from "franchise" accounting and I have yet to have recieved a call

I had a very easy experience in dealing with PODSFrom the customer service team to the drivers and just watching the POD being delivered and picked up was enjoyable Thank you so much

I filed a claim and am not getting a response
We rented a POD to place furniture in while home remodeledPOD was delivered 12-( week late due to weather)I asked driver if POD was water tightHe said sureOn 1-we opened to find everything damp and the furniture in front of POD soaked including a piece I inherited from my motherWe called that dat and filed a claimAfter two weeks I called the claims number and left several messagesI never heard back from those messagesI then called customer service and asked to speak to a managerThey would not connect meThey gave me the claim number XXXXXXX and sent me to Voice mail of person working claim left a message againWaited another week and called both Claim toll free number and claim person and left another messageCalled customer service and got basically same story that they were waiting for local office to test for waterThis is 1-and still have not heard resolutionThe POD is probably sitting in rain with so

Pods did not charge card on file, even though balance said zero every monthI thought it was being paidNow want to charge me doubel
My sister gave me her credit card in March to pay the balance and keep on file for auto debitPods put me into some loop hole where there were not charging the cardSo every month when I logged in to check on my dad;s pod (He just died and my sister and I share the cost) it said zero balance so I thought it was being paidNow they tell me they are putting it into auction unless I come up with a crazy amount that I cannot afford all at onceespecially because I believe it to be being paid every month

One of your pods is illegally parked on the driveway of our resident rental property blocking access
One of your pods is illegally parked on the driveway of our resident rental property blocking access Your Pod ID: XXXXXXJ Sticker# XXXXXBX Scan XXXXXX; your Pod at our property located *** *** ** *** ** XXXXX

Refusal of Delivery Service and Customer Service Call Back
I contracted PODS to help with my move from Indianapolis to Chicago on April 26thAt the time of booking, I asked how many days were needed, in advance, to call for redelivery of the containerI was informed a minimum of daysWhen I called on May 25th for a redelivery of my storage container to Chicago, I was informed due to the holiday the earliest the container would be delivered was June 1st which I agreedIn the process of scheduling my redelivery, my original quote was overlooked and a new order was madeI didn't receive my HR notice of deliver call until the morning of from *** Wat the Bensenville storage centerHe was calling in regards to a permit numberI informed him I contacted the City of Chicago DEPT of Transportation but a permit was not needed for a storage container as the city does not give issuance for this itemHe stated he couldn't deliver the storage container until I had a permitI veri

A POD container we didn't order is on our property
On March 5th, 2018, a POD container was illegally placed partially on our property We have provided the POD company with proof that it is our property, but they refuse to move it until the person who ordered the POD requests it be moved

Over changed without expedient remedy provided and altered contract with no notice or offers of compensation
Do not use this service ! From beginning to end this process and PODS customer service team have been terribleThe initial POD that was delivered was the wrong size and instead of informing me ahead of time that there was an issue the PODs team allowed for the POD to be delivered, and for me to pack my items in the POD prior to calling and stating that they had to replace the PODThroughout this error, on their part, they charged my card twiceThis meant that I was charged approximately $2,more than I was supposed to pay ! When I called for a refund the team informed me that they were working on the issue and would have it resolved quickly Needless to say the issue was not resolved until I called more times to complainI received a call days after my POD pick up informing me that they could not deliver the POD as scheduled and instead my delivery would be delaye

Deceptive Practices and Misinformation
We placed a POD order on 6/17/after being referred to PODS through USAA Moving and Homebuyer service When we were sold the POD we were advised over the phone that re-delivery of the POD would be free
I called in today to schedule this and was advised that it wouldn't be free since we took a promotion instead of a bundle We were not told that this would make us ineligible for the free re-delivery
I went and looked at the order today and see that in fact we were charged for that when we shouldn't have been In addition, I also found a charge for early delivery which we were not told would be charged on the date of the drop off

Customer service rep's accent so strong I misunderstood price quoteThought I was paying 49.99, actually paying
Back in February, I was researching on the internet getting ready to do a PPM move for the U.SCoast GuardAfter contacting a couple of companies, PODS seemed like a good oneSo I reached out and talked to a customer service rep at PODSThe reps accent was strong, but I thought I could understand him well enoughAt some point we talked about rental and storage pricesTo me it sounded like he said but what he actually said was $So instead of it costing me $a month to store my containers it would cost me $ I didn't realize that at the timeSo I receive both of the pods at the beginning of March and pack all of my HHGMy wife flies to MN to start house hunting while I prepare to PCSThen one month later I see $disappear from the account and its podsSo I call in and ask whats going on and the the customer service rep tells me that the price

The PODS called emailed me today with a bill for over $for the past six months
The PODS called emailed me today with a bill for over $for the past six monthsI was under the impression that they had been taking the payments from my automatic draft and then the girl informs me that there is not a card on file
There were NO letters sent or email regarding this and then, she tells me that my items are up for auction!!!!!!!
I am not believing these people and the fact that I was not notifiedThe last time I was notified was when they drafted too much money from my accountThe account numberXXXXXXXXX for since March

Fraud, charges, lies to costumers, no shows for deliverys, and not picking up pods
About a year ago I had been dealing with a very big issueI had talked to over dozen different customer service representatives, account managers, and emailed cooperateNo one could to help me get to the bottom of thisWell some would say they did but it never happenedI had been billed incorrectly and charged for redelivery fees that never happenedI would talk to a representative and they would say sorry and fix the charges to then receive a phone call saying my items were up for auctionI had already had my pods dropped off and unloaded one pod sat out in front of the house for 1/weeks due to the the pods not fitting in my drivewayOne was to on the street infront of the neighbors houseThey said they would be back the next day to pick it up and didn't show for weeksI kept getting phone calls saying that my stuff is going to be put up for auction when my stuff was already in