Jones Auto Detailing Express Hand Wash

I was told by a gentlemen that submitted my order for the delivery, pick-up, transportation, and delivery of a PODS container from *** FL to ***I was told that my container would be delivered to my *** residence on March 1stThe container would be picked up on March 3rd and IMMEDIATELY shipped to ***The associate I was talking to assured me that my household items would be delivered to my new house in ***, ** on March 10thI confirmed the date with him and asked if he was sure it would be there on the 10thHe said the container would be hereI arrived to the house in *** on the 9th and called to give them the drop off address here and confirm the delivery time for the 10thThey told me that the container was still in transit and wouldn't be dropped off until the 14thI asked how that was possible and they said that the container wasn't shipped until the 4th and it takes days to transport it from *** to ***My

Confusion on delivery and poor customer service
My family moved across country and thought that PODS would be a great company even after having success with a competitor before When I placed my order (6/12) (Costumer ID ***) I was under the impression (from the sales man) that once our unit was picked up from our house it would be immediately delivered to the next location He even said it would be about days before it would be delivered I waited days and didn't hear anything about our container so I called only to find out it was still at our first location The lady told me this has happened a lot lately! Your sales people need to be specific about the next steps Now we won't get our POD until July 15th, which is unacceptable We thought it would be here by June 27th We have important documents that we need, I have business equipment in there that I need, and our whole house is in there! After speaking to another customer service agent they told me they wou

I had an agreement with PODS and they were supposed to pick up my Pod on 9/11/but failed to do so, and then charged me an additional month
PODs was supposed to pick up my empty pod on 9/11/ I even received the confirmation email with the window for pick up on 9/11/ They failed to pick up on that date I called for a week unable to get in touch with anything while the pod sat at my location empty I finally got in touch with PODS and acted like it was scheduled for the next week (when I offered to send them an email showing their pickup window for the 11th they said "not that's ok") They then charged me over $for an extra month of storage for their mistake! I had to call (3) three times that day and before they finally told me they would refund my money for their mistake (I should never had been charged) The refund finally hit days later but was $short I called AGAIN today and after minutes on the phone I was told that I would NOT be refunded t

My mothers house sold and she need to move from Pasadena and need to store her house hold furniture until she found a new place we though Pods would be the best option , to be derived to her home on 5-16-filled up and removed on 5-25-she needed another pod so they derived it to her old home and picked it up on the 6-11-on 6-20-escrow closed on her new home at *** *** *** *** ** XXXXX so we immediately contacted pods to deliver the pods to her new address we were told that they would deliver both pods pod was derived and emptied were are still waiting for the other pod , it was to be delivered on the 6-23-but it never arrivedit was promised to be derived on 6-25-no show, so we went to the Vernon storage facility and after a lot of convincing they allowed us to see our pod and open it, it was there safe but no one could tell us why it was not being derivedthey gave us a new date 6-26-no delivery , again no one can tell us why they wont deliver it, on

Scheduled pod for move from Ohio to Coloradoweeks later it still hasn't left Ohio and told it can't be delivered for another weeks
Scheduled a pod for a move from Ohio to ColoradoI have been in Colorado for three weeks and called to dispute a charge and to make arrangements for delivery to my new apartment and was told the pod was still in Ohio and that I had needed to call pods to tell them to move it from Ohio to ColoradoSo in essence I got a quote to have my possessions moved, told them to go ahead with the move, made payments, but then the container wasn't moved because I was then supposed to call them and tell them to move my thingsI am now left living in a new apartment with nothing until they can find the time to move the container, which they say won't be for another two weeks, which was supposed to be done three weeks agoAnd now I have to make arrangements with my new job to take time off in order to accommodate PODS inability to accomplish the task they are be

Delivery delayedWe were given mixedmixed messages about the reason for no delivery yet
We were told in April when pods were picked up to give at least weeks notice for delivery as pods would not be shipped until we needed themAccording to our account they left NJ May 3, 2018, 4days after they were picked them up from our home in Franklin, NJ.to Everett, WAWe hoped to buy a new home in that areaThe housing in WA is toughWe closed on a house in Oak Harbor, WA on Aug1stSep7th Called to ask for delivery in SepWe were told it was peak season so must wait until OctCalled more times to request Oct3rd deliveryFirst it was confirmed but then supervisor intercede to tell us we were out of areaNext call we can not have delivery until last Sat in Oct.We are miles from storage facility in Everett, WAOak Harbor is a large town,home of a navy air base, and our town laws allow pods WE will have to pay months more rent on pods, pay extra for delivery and li

PODS moved our stuff from Indiana to TexasThey stored our stuff for monthsAt some point PODS broke the ceiling on the POD allowing our stuff to be exposed to rain and bugsWe had insurance which covers the contents of the containerHowever, PODS refuses to refund the money or even apologize for their carelessnessMeanwhile, we must hold on to our belongings until insurance can take a look at themIt has been over days that our belongings have been molding in our garageA garage filled with mold which a disabled veteran with lung problems and two small children must be exposed to
When we called to ask for a refund Jeremy said their was nothing they could do for us
Their carelessness, their poor customer service, and their lack of compassion are the reasons we rate them so low

With only a few day's notice we arranged 16' unit dropoff in 9/from PODS of *** during our garage and driveway reconstruction The unit was placed on grass due to our lack of driveway access during this time We called 4/22/when finished with the unit and were told 5/3/was their soonest pickup date, coincidentally the date of our next billing cycle We called national call center PODS staff 5x that we needed earlier pickup due to massive yard hardscaping scheduled and were promised unreturned calls back My husband even drove out to their facility to try to talk to local staff and was refused gate entranceAfter basement flooding due to our inability to perform said hardscaping, the PODS driver arrived for 5/pickup but quickly left, stating the ground was too muddy for retrieval ***, a *** staffer, called to inform us of his other deliveries that day if we couldn't pull out the unit ourselves and rescheduled us for 5/8/pickup; Ebony, anoth

I *** ***, started booking a PODS on line January of for to be delivered on February 1stas I noticed I was having complicated issues
I started having complicated issues onlineI called the company spoke to a customer service Representative which was a guyHe informed me He can take over and book all the information over the phone for meHe explained to me how much it was going to cost me monthly and explained to me how I can set up my account onlineI was never informed of a extra fee of $Once the representative took over the online because irrelevantI believe, as a customer service representative it is their job to explain everything that is needed to be explained to the customer so the customer would have a understanding about the account

Furniture was delivered to non existent address in a different statePods unable to prove it was my errorI was triple charged for service
Pods Complaint
4/27/
This letter is a formal executive complaint from *** *** to Pods.com I was quoted a price of $for a residential move from *** W Cedar Ave, Denver, CO XXXXX to *** W Albeniz Pl, Phoenix, AZ XXXXX; by a representative on the phone (reference ID XXXXXXX) This resulted in order #XXXXXX
The furniture was then delivered to a NON EXISTENT address in Milliken, CO The address of final destination is *** W Albeniz PlPhoenix, AZ XXXXX Instead, the driver called me on 4/5/indicating he could not find the address of *** W Albeniz Pl This is because he was in Milliken, CO XXXXX and that address does not exist there
To my dismay, we realized someone made an error I was contacted by your customer resolution specialist who indicated to me that I gave the wrong zip code However, she was unable to se

My account has been overcharged multiple timesI have contacted support numerous times with no permanent resolution
My account has been overcharged multiple timesI have contacted support numerous times with no permanent resolutionI have copies of the conversations I have had with their online supportThey originally credited me back for the over charge, then they continued to over charge my accountI keep reaching out to them to help resolve the problemEvery one of them times I have contacted them they tell me they can't help but someone will get in touch with me to resolve the issue, and of courseno one ever does

ACCT CID XXXXXXXXX OVERCHARGE ON ONE POD IN STORAGE
WE HAVE PODS IN STORAGE AND WE ARE CHARGED MORE FOR ON HAVE TRIED TO RESOLVE THIS AT NUMBER FOR A CORRECTION ON THIS FOR PAST YEAR AND NOTHING HAPPENS AND NEVER HEAR FROM ANYONE PLEASE HELP WITH THIS SIMPLE BILL CORRECTIONS THANKS *** *** ** VISTA WAY DENVILLE NJXXXXX

It was the best thing I ever did when movingI am sort of a control freak and I had full controlThis allowed me to load and unload when and how I wanted to!!!

I signed a contract for shipment on November 12thPODS cancelled the order by accident and delayed the shipment by days
On October 28th I signed a contract with pods which included shipment of my container from Cohoes NY to San Diego, CA scheduled for November 12thI was billed for this on November 5th with no indication of cancellationOn November 8th, a PODS representative cancelled my order without my knowledgeI received no notification that my order was cancelled
On November 24th around the time when the POD was scheduled to arrive, I called to set up the delivery address in San DiegoI was notified at this time that my order had been cancelled and my POD container was still in NY
PODS then scheduled my delivery for the 28th, and the POD arrived on December 6th
PODS has offered no refund or price discount for cancelling my order without authorization or notificationI paid $2,for a service that I did not receive as described by my contract

Charged for rental on pod I do not have
I ordered a pod to move my daughter from Pittsburgh Pa to Orlando flPod was delivered to her on 10-and picked up on 11-In transit on 11-Was delivered to her in orlando on 11-and picked back up empty on 11-Pods has been charging me a monthly rental for this pod stating it was never delivered to her at her apartmentThis pod as I stated was picked up on 11-emptyI have talked to different people with pods and they keep telling me that they have no record of the delivery to my daughter or the pickup and they have to find the pod and what happenedYet they have had no issue charging my credit card twice now for a pod that I am not using,plus I have incurred finance charges as wellIts funny how they are so quick to take my money but want to drag their feet on returning itWith the age of computers why is this not easy enough to track down and find out what has happened hereIt is not my fault that someone in their

I am in a settlement status over a billing dispute and was given December 17, deadline to remove itemsI agreed to come to your warehouse and empty the unit and called the *** number for access this Sunday and Monday, December 11th and 12thI went to the location Sunday but the unit was not availableI called Monday and was told it would be available at noon
Location involved: ***

Pods failed to provide reasonable customer service to us while we are living overseas and most company representatives were completely helpless
December 2015- we could no longer make our pods payment onlineCalled customer service and was told our APO zipcode was not validAll of our billing information is linked to this APO zipcode (which is based in CALIFORNIA) but we were told it was wrong/invalidPerson at their number was very rude and I had to basically beg her to transfer me to someone else to see if they could helpHer manager didn't help much but told me I had to speak with someone else and gave me a number
Janurary 2016- spoke with someone at the company and was told we had to set up an ACH direct deposit, went through a long process of faxing informationThere was an issue here where they were trying to bill is twice for Janurary and we were told that our last payment went to the "old system" and wasn't being counted, however it has already been taken from

I was quoted $dollars to have my POD shipped from white city, Oregon to Phoenix AZWhen I called to have my POD picked up and stored a new agent confirmed my POD going to CAI said no its going to AZThe agent stated she would change the destinationI was not informed that the charge would be drastically differentI called in today and the agent told me I owed $When I asked why I was told that's the charge I was quoted placing all blame on meThe agent stated this was the quote I was given and it has never changedI would never have agreed to this chargeI would have opted for a rental truck myself for under $I am now left wondering what to do with all my stuff that I cannot pay to have shipped now

I have called to have my POD picked up (final) The wait time was so long that it entered in to the next billing cycle, resulting in additional charg
To have my POD delivered originally, it took only a few days to have it delivered AND picked up to be stored When I called to have it delivered to my new house, it was a TWO week wait Once delivered, I called to schedule the pick up, and again there was a long wait Unfortunately, because of the wait, I would be charged an additional month's worth of fees ($250, as there is no proration of monthly storage) There is an empty POD in front of my house, waiting to be picked up, and I am being charged a whole extra month's rent because the Company cannot pick up within a reasonable time frame This is very disappointing I have trouble recommending the Company to friends who are planning moves, when the close-out delivery and pick up is so slow, and there doesn't seem to be a remedy available to not be charged for an additional mont

This company has committed theft by deceptionI was promised something and am not receiving it nor am I receiving any apologies
The only reason we chose to use this company was because we were promised that our property would be delivered where we want, WHEN we wantI called today to confirm that my TWO PODS containers were good to be delivered on 06/16/as I scheduled them to beLaura, who is the worst customer service rep I have ever encountered, told me that o my one container is scheduled to be delivered and the other would be delivered days laterWhat sense does that make?? I asked her what can be done to help me get this corrected to what I was promisedI then explained to her that I have already hired movers to come and now this is inconveniencing our moveShe did not careShe told me that they will not change their delivery scheduleSo, someone at PODS made the mistake and didn't schedule both containers and I have to pay the price? This is theft by deceptionTh