Jiffy Lube

On 8 May, 2020, I took my car to the JiffyLube directly behind the hotel I was staying at. They seized my engine and have not done anything about it.
Wow!
After reading through the torment each of you have endured, I fear my life is going to take a turn for the worse...

On 8 May, 2020, I took my car to the JiffyLube directly behind the hotel I was staying at, not even 1/8 a mile. Before I even got from my car to the door, some "tech" already had my hood up and began unhooking things. (yes, it was the air filter but no-one asked you to touch it... at all)
Shortly after, the customer service began with not one but two other "techs" too busy to help, so of course the "waiting game" begins.

I requested FULL SYNTHETIC OIL an oil change and new Brakes, possibly rotors. The lady insisted I pay once I cam back in two hours. Two hours go by and I begin to head over, only to look out my window to see what could possibly be someone with great taste and a knack for cars as well. Only to be mistaken for two JiffyLube "techs" hunched over with a jug of oil on a now seized engine. Of course there can't be two people with the exact same car I have, so I make my way downstairs and discover, not only is it my car, but the engine was locked up and the car no longer runs. On top of the dent they managed to place in the driver side door as well as the rear bumper from where it crashed.
I immediately called Customer Service and made a claim.

I contacted their "management" that Friday and was told that I needed to have the car towed from the shop, diagnosed by "a real mechanic" and if they are found at fault, they would put me in a rental and pay for the damages.

I managed to push the car from their garage because they were to busy to help remove the car from the bay and enjoyed what was left of my evening. Mind you, I went in at 11:00AM and ended up leaving around 4:00PM

The next day (Saturday, May 9, 2020)
I took the car to *** and guess who locked the engine, then began to try covering it up by placing fresh oil on.top of the burt oil. JiffyLube was found responsible as the damages were due to the oil change.
(We have the video and several pictures documenting the evidence as well as the hotel footage of where they destroyed my car. A car with only 60,000 miles?)

Now, here it is Monday, 11 May, 2020 and I had the please to speak to this "***" character everyone is describing and to my relief, I'm confident to say the conversations' tone wasn't provoked by myself. This guy should really reconsider his career and decision to "Support Customers", at all.
Sometimes, it's just not meant to be , buddy.

The conversation immediately turns defensive as this *** guy needed to make it known that he obviously does not care, one iota about anything and the sociopath begins to show in him. After I manage to calm him down to a point to at least see if they were going to have the integrity to own the issue and have not heard back from anyone in regard to the matter since.

I believe they over charged me for my State auto inspection.
I had my 2015 *** inspected at this location the last 4 yrs. And the dealer the 2 yrs. prior. the cost has always been $30.
This year Jiffy Lube charged me $40.00

My vehicle was damaged while being serviced at Jiffy Lube in Goldsboro and the franchise corporation was unwilling to make any efforts to resolve.
On 02/10/20, I took my car to Jiffy Lube to be serviced after calling to inquire of their service/prices. I dropped my vehicle off at 11:30am and returned to retrieve it after around 4:30pm. Upon my return, I went inside and paid for the oil change and then walked to my car. At the vehicle, I observed the front floor mats (on both sides) to appear to be the only part of the car which were vacuumed. I then noticed the interior carpet immediately above the driver side floor mat near on the inside of the vehicle to have an apprx. 3 inch section where the black interior carpet was missing and the grey material installed underneath was exposed. The edges surrounding the new hole in the carpet were frayed. I immediately requested ***, store manager, to come look at my vehicle. As *** approached, he looked at the inside of the car and stated they did a "*** job" vacuuming. I began to explain the vacuuming issue was the least of my concern and pointed out the new hole in my interior carpet lining the driver side floor mat. *** felt of the hole and at first told me that it looked like a burn. I explained the frayed edges are not indicative of a burn and there has been no fire in my car. I explained to *** there was no hole in the interior carpet of my vehicle when I left my car there to be serviced. Through further inspection, I found the edges of the floor mat which lines the new hole in the carpet to be frayed and the seam undone, exposing the inside of the mat. The section damaged edge on the floor mat is the same/size length of the damage to the carpet is right below the hole. I inquired about the possibility of the damage being caused by a vacuum and that the vacuum may have ceased after the carpet was snagged and created a hole. *** then stated he did not believe my vehicle was vacuumed and that was not possible. *** walked away to speak with another employee who came over and stated he did not remember vacuuming a car with a hole in the carpet that day to which I explained there was no hole to see when I brought my vehicle to be serviced. *** took a photo of the picture (without anything in place to show the size of the damage) and told me someone would contact me within 72 hours. I immediately reached out to Corporate online and then phoned them the next morning. Without any discussion with the corporate office, I received an email stating they would not be paying for any damages and my damages may be caused by wearing high heels. I phoned***. who composed the email from corporate who told me based on their explanation received from *** and the photo *** provided, they will not be paying for any damage. I was then told there is no way they caused this damage and they cannot pay for everyone's vehicle damages to which I explained I am only speaking about the damage sustained during my car being serviced there. I further explained the store manager had no idea of who had completed the service and/or if the service was even completed and my confusion as to how a decision could be made based on his report. Although *** initially told me they did a "*** job" vacuuming my vehicle, he stated he did not believe my car was vacuumed in the same conversation, all of which were stated after my invoice was provided to me with "completed" next to the vacuuming service. I am positive the damage did not exist prior to my vehicle being in their possession and I am confused as to how a decision can be made by Jiffy Lube with the input of *** who could not provide me, the customer, with any definitive answers. Although Jiffy Lube offered for my service to be refunded, I have no issue with paying for the oil change service I received and explained I only wanted to further discuss the damage caused to my vehicle while being serviced by Jiffy Lube employees. I was told by the gentleman with corporate that I could sue them if I so choose and they will not be rectifying this situation any further.

3 days after my oil change "Oil Pressure: Engine Off" continues to pop on every 5 minutes while I am driving. This has never happened.
3 days after my oil change "Oil Pressure: Engine Off" continues to pop on every 5 minutes while I am driving. This has never happened until my vehicle was serviced at Jiffy Lube. I am now having to pay out of pocket for engine expenses that should not be taking place. *** in Customer Service is not helpful at all. I have spoken to 2 store managers about this so that everyone is aware. My time and money is being spent on something that is out of my control. Also, I was charged for an oil filter and the oil filter was not changed. I still have a VW oil filter on which Jiffy Lube would not have access to. I would like a full refund on my services from 7/14. If my engine is further damaged once I get it diagnosed I would like reimbursement for that too as I should not be responsible for something that was caused by the company.

Jiffy Lube #***
Work Order #

I brought my vehicle to Jiffy Lube to get an oil change service. As I drove into the shop, I rolled down my window and was greeted by an employee. I then rolled up my window and exited my vehicle when the employee drove my vehicle further into the shop. When the work was finished, an employee drove my car into the front parking area with my driver side window half way down. When I returned to my vehicle, I notice that the driver side window was broken. The employees denied the damage and the manager refused to view camera footage. A companys Incident report was made. I brought my vehicle to a repair shop and submitted the bill to Jiffy Lube for the cost of the damage. A Jiffy Lube customer service supervisor refused to take full responsibility and only reimbursed me 50% of the cost of the repair.

I paid $109.13 for my oil to be changed. There is no oil on the dipstick, 3 qt of sludge and sediment when drained, Rear Differential was dark and burnt, Transmission fluid was dark and burnt, coolant was too low, and power steering was dark and burnt. Pictures and notes by the mechanic have been made. Due to the need to flush the entire system this "minor inconvenience", as the manager at this location stated, has cost me over $330, put my family at risk while diving, and resulted in the "check engine" light being ignited. I do not believe my oil was changed at all, nor were any of the fluids check and filled. In addition, my receipt states that a transfer case isn't there...yet the front differential was OK. I have a manual transmission *** with 4 wheel drive.
Product_Or_Service: Oil Change
Account_Number:

I'm wanting Repairs and Reimbursement
On April 5,2019 I took my 2005 *** in to Jiffy Lube for an NC State Inspection they talked me into getting Oil change so I agree. While they did everything one of the guys working on my SUV come to waiting area an to me my coolant was low I said ok he proceeded to fill it up at that time I come out and say what color coolant are you using and his reply was red but he started laughing. so I say let me see what you are putting in my SUV cause I only suppose to use *** 50/50 which is Orange or I can use the Red. His reply was our coolant is universal and can be use in any vehicle. By the time I left and got home my SUV was making sounds, sounding like boiling water under hood. And on April 10 I took it in to shop they advised me to return to Jiffy Lube cause the coolant was not cooling my vehicle and they needed to correct the problem. April 12 I return to Jiffy Lube at 1:15pm and told them what was going on they then pointed out that upon arriving my Radiator had cracked and coolant was leaking out. They proceeded to try and flush out any of remaining coolant and order the correct kind to put in my SUV they also made me fill out incident report and told me to contact *** at *** Corporate office which by the time I was given his number he was already gone for the day and so now I cant talk to anyone by 6pm they close the business and left me sitting in my SUV with a 4yr old child in dark and rain. So that monday I start calling and was getting no answer or call back left several messages still no return call for days so still calling I decide to leave message on a lady name *** voicemail she how ever did return call and told me take my SUV to get diagnostics. I got it towed to *** and had to pay $81.00 had to get a rental car 4-12-2019 as of today Ive spent well over $4,100.00 Rental fee. Tows from shop to shop and diagnostics fee's and all Mr. ask me to jump thru hoops getting all this paperwork to prove that the coolant damaged my SUV in which I did he also asked for service history on my SUV which I gave all to call me a liar and denied my claim. I was not having any problems with my vehicle prior to going to Jiffy Lube and them putting that Light Green Universal coolant WHICH IS NOT COMPATIBLE WITH MY SUV PER *** AND SEVERAL SHOPS AND DEALERSHIPS I'VE TALKED TO SINCE PROBLEM OCCURRED AND IT HAS BEEN PUT IN WRITING LIKE THEY ASKED. THEY ARE RESPONSIBLE FOR THE DAMAGE THE COST OF REPAIR AND REIMBURSEMENT. I've asked them several times to pull tapes and watch the days in question but nothing also have asked for copy of Incident report I had to fill out as well as Denial letter and as of today I still have not recieved anything from Mr. at ***. he is very rude and unwilling to work with anyone even when proven wrong he told me that his coolant could not damage my vehicle and that its universal it will work in any vehicle which is untrue cause the lady *** that I talked to verified that it doesnt work for her vehicle and she works in corporate office with him. I just want my SUV fixed and reimbursed they are at fault and I proved it not understanding whats the problem now. Right as of today I'm looking at about $6,700.00 for repairs and reimbursements.

On 03/11/19 I took my ,2015 ***, to this location for an oil change and air filter replacement. The oil change cost $74.99 and air filter cost $31.99. The workers at this location were very unprofessional and seemed under the influence following my payment of services. I believe the workers at this location are not qualified to have worked on my vehicle as they did not put my vehicle back together properly following the service. Today was the first day that I have driven the vehicle since the oil change and replacement other than driving the vehicle home. After driving the vehicle about a mile a large scrapping could be heard from under the vehicle. The screws holding the Engine oil pan cover were missing and the cover dropped to the ground and bent under the vehicle causing sparking and grinding. The manager at the location was rude and unwilling to reimburse me for the damage, replacement, or cost of the service - denying fault.
Product_Or_Service: Oil Change and Air filter replacement
Account_Number: Invoice Number

Jiffy Lube Oil change not done properly causing a $123.00 bill at the dealership.
I took my Vehicle to the jiffy lube located at *** where they conducted a oil change and left the filter not installed properly. upon the dealership in town checking it the oil filter was loose causing the oil leak. Due to jiffy lube not properly conducting quality control checks on my vehicle it cost me $123.95 at the dealership to repair this.

Jiffy Lube in ***, *** did a oil change on my 2008 GL450 Mercedes Benz. First of all, Jiffy Lube charged me more than the Mercedes dealership for my oil change. After Jiffy Lube completed my oil change, I drove a few miles, and then my vehicle started smoking like it was on fire. At that point I was concerned for my life, and how my vehicle was polluting the atmosphere. I took my vehicle back to Jiffy Lube, and they open the hood to my vehicle and oil was all over my engine. One thing that we immediately discovered, that Jiffy Lube's tech cracked my oil cap. Which was one of the major reasons my car was smoking. I spoke to someone in upper management, and we decided to tow it to the Mercedes Benz shop to check for damages, and to clean my engine. This incident took place on a Saturday. The manager said that he couldn't provide me with a rental vehicle until Monday. I was with out my vehicle Saturday and Sunday, and Jiffy Lube never compensated me for lacking transportation. Jiffy Lube put me in a rental vehicle on that Monday. The Mercedes Benz mechanic discovered additional damage that the Jiffy Lube tech caused to my vehicle. They discovered a crack in my radiator, and problems to my exhaust.*** from Jiffy Lube's so called customer service department, was very argumentative towards me, and the Mercedes Benz representative.*** refused to pay for the damages caused by their tech, and discontinued my rental car while my vehicle still remained in the Mercedes Benz shop. Then*** Rental car company, charged my Bank card $379.90, for the rental car usage while my car is still at the shop. My car is still at the shop unrepaired at this very moment. In addition, I had to return the rental car.
Product_Or_Service: oil change

I had my oil changed on 2/11. After I drove off and stopped at a stoplight, the engine was smoking. I pulled over and called Jiffy Lube. They said that oil was spilled on the engine and that it should burn off by the time I got home. Form that day forward, each time I stopped at a stoplight the inside of the car smelled of burned oil. I returned to Jiffy Lube the afternoon 2/18 and let them smell the inside of the car while it was idling. They took the car inside and tried to remove oil that was puddled on the engine. The manager filled out a complaint form requesting that my engine be professionally cleaned. He told me that I would get a call from the regional off by noon on 2/19 letting me know what they will to remedy the problem. I have not heard anything from Jiffy Lube as of 2/27.
Product_Or_Service: oil change

Today around 8am I went to Jiffy Lube for an inspection. I was charged $80 for inspection and tint. I understood that my tint was darker than legal tint. I was told by *** Customer Service Representative that I would be charged $30 for inspection and $50 for my tint, came to a total of $80. I left the business, once I got home and saw my inspection paper said 40$, I was unsure. So I called the business wanted to speak to the manager and when I told the manager I was charged $80, he stop talking and *** came on the phone. I asked him why am I speaking to you, I wanted to speak with management, he said because I had my dealings with him. *** said I passed Inspection and that I paid for my inspection but my paperwork says $40 not $80.
Product_Or_Service: 80

I went to get my oil changed in my vehicle and they failed to change it and still charged me for the service.
On September 11, 2018, when Hurricane Florence came through NC, I went to this Jiffy Lube for my tires' rotation and balance and an oil change prior to driving to Richmond, VA to stay with family during the hurricane. They not only neglected to touch the tires (which I let slide), they also put the wrong mileage on the windshield sticker (which I also let slide). I paid for just the oil change and left. This past week (about the 20th of December), I sold my vehicle to someone I know very well and trust and they took the vehicle to get it tuned up. They got the vehicle looked at and it turns out that the vehicle needs an oil change badly. In just three months and at most 2000 miles, I already need a synthetic oil change? That isn't right and either they gave me VERY bad service or neglected to even change the oil at all. Either way, I want my money back and an apology would help. I'm more than happy to take a screenshot of my credit card statement and submit that as proof of my charge and visit date for service. The charged amount came out to $80.61. Thank you for any help you can provide.

I had contemplated saying anything since no major damage was done to my vehicle with the first mistake. However, now I feel I need to share the almost catastrophic mistake to my vehicle had I not had someone else take a look at it. Back on 10/10/2018 I brought my vehicle in to your Garner location for a basic oil change. Yes I agree they were all very courteous and friendly and had my oil changed as well as my carpets vacuumed within a timely matter. Couple days later I noticed a tremendous amount of water on my carpet on the passengers front seat floor. I brought my car over to a friend who works in a repair shop to take a look at what was happening. He proceeded to show me under my vehicle that there was a screwdriver base in my A/C drain. So the condensation from my unit was not draining out because it was obstructed with said screwdriver. So it began draining in my car. My car had not been anywhere else so I am without a doubt sure of where it came from given the time line as well. I contemplated saying something but since there had been no major damage and I was able to get the carpets dried at no cost to me, I decided not to rock the boat. Now today I brought my car back to the same shop that found the screw driver because I had been noticing an oil leak for a couple weeks. It wasn't anything substantial so I figured it was most likely a seal. They proceeded to bring me back to my vehicle and showed me the oil filter that had been changed at Jiffy Lube was almost hanging it was so loose. Had I waited any longer it would have fallen off and my engine would have been ruined. Granted it did not, but it could have. So I am writing this in the hopes that this company takes a look at their employees to make sure they are all competent enough to be working on vehicles. This could have been a major catastrophe and I would have sought legal counsel had that happened. Jiffy lube is liable for the work of their employees, this was obviously not the best day for their company and although I was lucky others may not be.

On 9/30/2018 I received an oil change from one their locations in *** GA. The establishment failed to refill my car with oil and when I pointed out my Oil Light being on BEFORE I left the location they attempted to reset the dashboard twice before shrugging it off and letting me drive off the premises. Less than 24 hours later my car broke down on the highway and when the roadside assistance checked my oil dipstick there was no oil on it at all.
I have been in contact with *** and he has been giving me the run around. On Friday )ct. 5, 2018 he told me all he needed was to speak to the mechanic to get a diagnosis on my car then he can get me a rental. After he spoke to the mechanic he changed it up and said that he needs the mechanic to tear down the engine so they can figure out the issue internally. then he informed me that he was not going to compensate me nor help me with my transportation. He also informed my Boyfriend that he has to get a mechanic that he contracts to come and take a look at the vehicle as well and even then the company may not pay for the damages o my engine. We have not been given a refund for the oil change and since this event, it has been a struggle daily trying to get to work. Not to mention when my car broke down, I was in the middle of heavy morning traffic and could've caused an accident and harmed myself as well as others, trying to get to a safe place on the side of the road. I am upset at the quality of customer service from the headquarters and the lack of concern or care on *** end.
Product_Or_Service: 09/30/2018

On 8/17/18, my 2017 *** indicated that an oil change was needed. The notice went off numerous times, so I felt it was urgent to get comply.
I was nearby the Jiffy Lube on Atlantic Ave, so I stopped there. I was told that because my car was new and this was the 1st oil change that I really should get the top of the line oil. They proceeded to change the oil and gave me a printout of all other things they did. On 10/12/18, I contacted *** of Wake Forest to see if any free services were included with my purchase. They said YES, you have 3 free oil changes and tire rotations up to 2/25/19. I informed them that because the alarm was going off in August, I had gone to JiffyLube to take care of it right away. I decided to go ahead and go to the dealership to get another oil change. Upon completion, they ask - did Jiffy Lube tell you they changed the oil filter? I said YES. They replied NO THEY DIDN'T We just removed the FACTORY installed oil filter with FOMOCO printed on the old filter. In addition, they said, the MAX an oil change should be is $51.00. They said it doesn't appear your car was harmed by the old filter, but I'm appalled that clearly they lied. The receipt does not itemize the cost for what they did, therefore, I have no idea how much I was overcharged or if they checked other services that they did not do.

While performing a state inspection of my car, Jiffy Lube staff told me that I needed three windshield wipers replaced. I didn't want them replaced and the staff told me that not replacing the front two would affect my inspection. They did not tell me the price and implied that it was required. The inspection is roughly $30.00 and they total bill was $90 because they charged almost $30 per windshield wiper. It is price gouging to customers not in a position to decline service and not told the price beforehand.
Product_Or_Service: windshield wipers

I went to this Jiffy Lube to use a *** that I had purchased for the signature oil change, tire rotation, and glass treatment. After my vehicle was pulled in the bay I was brought out to discuss the brake pads needing replaced, before anything had been done to my vehicle. After the service was completed, I was told what services were provided including the oil change and tire rotation. I sat in the lobby and watched the service being completed, and I never saw my car lifted for the tire change. When I asked if it was done, the female Manager told me, No they could not do the tire change because of the plastic under my car. I was confused because she had just told me it was completed. I asked her how we were going to resolve this because it was part of the *** that I had paid for. She suggested I bring in another car to have a tire rotation, which was not an option I would accept. She then suggested she give me a credit for a future service, I told her I would not come back as they could not properly service my car (2014 ***). She said "just take your car and leave". I left, and found my drivers side door wide open with the window open, and it was raining. The old service sticker was not removed. The change oil soon light was not reset. The manager called me 5 minutes after leaving to inform me that she spoke with her technicians who told her they did do the tire rotation. I again told her I watched the service and it was not done (and why would she tell me it wasn't done if she didn't know). Very rude, very unprofessional.

A part was damaged on my car by staff, replacement was purchased but staff failed to install the part properly resulting in additional fees.
On 7/4 I came to Jiffy Lube Store *** at around 12:00 for an oil change and tire rotation. A staff member checked my car in and another staff member moved it to the next bay. Approximately, 20 minutes later, the store manager told another employee that she could not rotate my tires because my car wouldn't go in park. I discovered that staff had damaged the shifter button during repair of car. After dispute with the store manager, the manager ended up paying for the replacement part and picking it up. After the installation, I drove the car a short distance before I learned that the car was not fixed as it would not go into "park." I returned and the store manager and a technician tried different things to troubleshoot the issue before advising me to have the car checked out by a mechanic as they could not fix the issue. I was told that I would be reimbursed if the issue was due to their own negligence. The dealership examined my car and determined that the part had been installed incorrectly which led to the car not going into drive and that the screws on the steering wheel had been taken off and not put back in correctly.*** corrected the issue and I paid out of pocket for the cost of this service with the understanding that I would be reimbursed by Jiffy Lube. I contacted the Corporate representative, ***, and provided the mechanic's documentation that indicated the part was installed incorrectly. ***. contacted me and refused to reimburse me or contact the technician at*** to verify where the damage part was replaced. He offered me only a reimbursement in the form of a Jiffy Lube credit for the amount I paid*** and refused to allow me to speak to someone else or discuss the issue once I indicated that this resolution was unacceptable as I had paid*** for the repair and diagnostic with a debit card not Jiffy Lube credit.

On 6/12/2018 I came to jiffy lube location on capital blvd to redeem a *** of signature oil change. When I was going to get in my *** after I paid, I remember the tech. Saying hold on let me get some to reset your oil light. After that was done I began my trip to Sanford nc. However as I approached exit 43 on hwy 421 my *** overheated and clunked out. Sherif* of lee county assisted me as I was stranded. He told me to check my fluids. There was no oil in the *** at all. I called my insurance company to get a tow to the local *** dealership in which they later told me. My engine was blown. The mileage from jiffy lube to where I broke down was not sufficient enough to burn out all of the jeeps engine oil therefore there had to be a mishap at jiffylube where oil was taken out and not put back in. The *** dealer emailed jiffylube it's Diagnostic of the vehicle.
I spoke with a *** at 1800 *** and was told that jiffylube was not liable for the damage done to my *** and that he didn't have to give me a formal response to the incident report I fill out with them.
Product_Or_Service: Signature oil change
Order_Number: Work order ***
Account_Number: Work order