JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to state the following email was sent from our...

Corporate Office regarding this matter on contact number [redacted]:
Dear Mrs. [redacted],

On behalf of the office of Robin H[redacted], we are responding to your recent letter. We will ensure that the outcome of our correspondence will be shared with him.
A copy of this message is also being sent to the Revdex.com Complaint #[redacted].
We are restating what was indicated previously; as a result of weather throughout the east coast, your original flight [redacted] was delay and would have caused you to misconnect in JFK. You were then placed on the next available flight [redacted] which canceled resulting in your current flight itinerary. You were issued a $[redacted] credit from our social media team when you reached out via tweeting, and then an additional $[redacted] credit was issued as a gesture of goodwill and to invite you back to travel. These credits exceed the fare paid to travel.
Mrs. [redacted] we thank you for your additional email. We regret your continued disappointment. Although we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if I have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction.
We feel that we have assisted you with fairness and to the best of our ability. We wish you all the best and hope despite the outcome you might choose to travel with JetBlue again soon. We trust your future experiences will be exceptional.
Regards,

Kelly
JetBlue | Corporate Customer Support
Crewmember [redacted]

Complaint: [redacted]
I am rejecting this response because: I wasn't asking for a full refund but $25.00 is nothing and also lets me know that you dont value your customers at all and like I informed [redacted] I will make sure all my friends and family know the poor customer and how you are trying to blame the customer for your schedule issue. My travel agent fixed my flight and got a flight that was feasible to my schedule that didn't require me sitting in a airport for 24 hours and missing an unnecessary day at work. I will keep escalating this complaint until I get a solution or resolution that makes sense because nobody has attempted to help me at all
.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to state name changes are not permitted. We regret...

hearing the TSA checkpoint allowed this to slide. JetBlue is not governed by TSA.
Identification requirments are specific and available for all customers to review online at http://bit.ly/1LYHk9o
JetBlue acted in accordance to the guidelines and refunded the ticket issued, with no fees and rebooked you at the current fare using the correct name.
The original booking was made by DISNEY TRAVEL COMPANY where all inquiries on changes should be directed, per instruction of the reservation, [redacted]. We strongly encourage you to reach out to the agency directly for the request you've presented.
We appreciate you choosing JetBlue and hope we have an opportunity to serve you and your family in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

We have reviewed this complaint from . Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System.We understand and sympathize with...

his situation; however, we feel the compensation already issued to the customers on this delayed flight is both fair and reasonable. We respectfully deny his request for a partial refund as well as the JetBlue travel credits issued to each of his party. He has been advised of the credits issued as seen in the copy of the email sent to him on August 16, 2016: To: [redacted] Re: Email received - Tue 8/16/2016 Hello [redacted],  Thanks for contacting JetBlue. You are a valued customer and we truly regret that your travel experience was not the smooth and pleasant one we strive to provide. We're happy to assist you.  We're pleased to see each customer onboard your flight received a $250 credit in accordance with our Customer Bill of Rights (jetblue.com/promise). We automatically notify customers of qualifying compensation through email; however, it appears we did not have an email address for [redacted].  [redacted], because you are a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account. If you have forgotten your password, simply visit http://bit.ly/1cInj4B and input the email address you used to register for your TrueBlue account.  [redacted]'s username is [redacted] and her password has been resent to you via email. Travel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment. If you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/1JryMa0.  We hope you'll use your credit so we may have the privilege of serving your family in the future so that we may provide them with a renewed and positive JetBlue experience.  Kind regards,  Alesha JetBlue | Customer Commitment Crewmember [redacted]  Original Message Follows: ------------------------ From: [redacted] To: [email protected] Subject: Other::1 Date: August 16, 2016 11:17:48 AM MDT  E-mail Address: [redacted] Customer: [redacted] Phone Number: 862-200-8014 TrueBlue member: [redacted] PNR: [redacted] Departure City: Newark, NJ (EWR) Destination City: Orlando, FL (MCO) Flight Date: 08-02-2016 Flight Number: [redacted] Urgent: Crewmember: LevelOne: Other LevelTwo: LevelThree: Comments: First of all I am very disappointed with the service and the whole flight experience and the eight hour delay to get to our destination.  I was told that we will be getting $250 credit for each flier (ticket) however at this time I have ONLY received credit for only one ticket listed under [redacted]. I need credit for [redacted] and [redacted]. You can email me the crdeit voucher information along with the Travel Bank info with password and Id for each remaining ticket. So far Only [redacted] has gotten that information. My email is [redacted] Recommend Level: Response Required: YesTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My points were restored and I received a phone call and an apology from JetBlue.  After they listened to the conversation they realized my mother neber said to use my points but to use her credit with jetblue.  The mn that wrote the response to the Revdex.com DID not bother to look into the situation.  I sent an email to the CEO office and they responded and corrected the situation .   Thank You
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to follow up with some information that might provide...

clarity.
Based on the little information we received we were able to locate an archived confirmation [redacted]. This reservation was booked on lowestfare.com April 6th were [redacted] and [redacted] both traveled on this reservation LAX-JFK April 10th and returning on April 13th. The purchase price on April 6th was $734.00 per person.
We hope this information has been helpful. We cannot see where duplicate charges happened. There were 2 people, 2 charges (one for each person) and the flights were taken.
We hope to welcome you both back onboard JetBlue again in the future.
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because:
Dont agree with the reply. It might be Sanitagos "rules" however, for someone that reps your company to laugh at me? while being patted down by a man?! telling me "sorry charlie" this was A JET BLUE WORKER! not a Santiago worker.. It was uncalled for.I want a refund-Keep your 25.00! really... I will keep pursuing this until I am refunding. I dont care as high as it takes me to proceed with this
Sincerely
Anthonette [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. We appreciate [redacted]'s correspondence...

and taking the time to make us aware of the challenges he recently encountered on January 9 with the cancellation of his flight. We sincerely apologize for the frustration he experienced and for the disruption to his travel plans. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Delays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation. At JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priority. JetBlue strives to provide our customers with the most up to date, constant and accurate flight status information; however, inasmuch as conditions are inconsistent, we receive constantly changing information regarding the status of our flights. When we are working with flights not booked by JetBlue, we depend upon the booking agency to provide all the necessary contact information so we can let customers know of any changes or disruptions to the schedule. Whenever a JetBlue flight is cancelled, in accordance with our Contract of Carriage, we can offer two options to our displaced customers. They may accept a seat on the next available flight at no extra charge; or they may ask for a refund for any unused segment on the reservation. Although we understand and sympathize with his situation, we respectfully deny his claim for a refund of his ticket or the purchase of a ticket from another airline. In situations where a flight is canceled, we don't generally offer reimbursement for consequential expenses; however if he purchased travel insurance, he is welcome to submit his expenses to his travel insurance company for consideration. We would be happy to provide a letter explaining the reasons for the cancellation of his flight. We will need some additional information to proceed with this courtesy. Please include the following information on your submission:- Name as it appears on his reservation- Confirmation code of his reservation- Flight number, date and city pair in JetBlue system- Phone numberHe can contact us directly at [email protected] with this request and we will be happy to respond. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted]and are responding through your Online Complaint System. We sincerely apologize for the confusion...

regarding the baggage fee that was charged at the Aruba Queen Beatrix International Airport (AUA) in reference to Confirmation [redacted].We regret that we're unable to reverse a baggage fee as the determination for the fee is done at the airport and when the baggage is available to be weighed and viewed. We appreciate your feedback and can assure you that your concerns have been shared to ensure that baggage fees are charged in accordance with JetBlue guidelines.We appreciate your understanding and we truly value you and your wife as JetBlue customers. We hope to serve your future travel needs onboard JetBlue with a positive experience.Sincerely,Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

Complaint: [redacted]
I am rejecting this response because:It isn't factual. Your website said there were no other seats available. That was a lie. The flight was half empty. You do this on purpose so that people are mislead into thinking they do not have a seat. I will be filing with the attorney general as a next step. This wasn't option. This was deception.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for your additional email to JetBlue. We regret your continued disappointment. Although we are unable to provide you with the refund you have requested, we can assure you that your concerns have been forwarded on to the appropriate leadership team for review. We apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction however accurate they have been. JetBlue works hard to be fair to all customers and your credit of $[redacted] is in your Travel Bank account #[redacted] and was not charged any cancelation fees as a customer courtesy, as previously advised.
We feel that we have assisted you with fairness and to the best of our ability. Although we must respectfully decline any further requests for a refund, we do hope to have the privilege of serving you again on a future JetBlue flight.
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to state baggage claim [redacted] is still an open...

claim. At this time we are not able to write on behalf of our Central Baggage Service office and must defer to their guidelines for claim processing.
We strongly encourage you to continue your follow up with your claims representitive for resolution.
We wish you all the best and hope to welcome you back onboard JetBlue in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. Our top priority at JetBlue is the...

safety of all our customers, crewmembers and aircraft. Issues such as the one mentioned, are quickly, privately and competently resolved by our staff and crewmembers. More often than not, you will not learn of the resolutions on social media or other media content, but we do have the best safety record of any airline. We have a great feature on our website that allows customers to search for the lowest available fares. Simply visit jetblue.com/bestfarefinder to get started:http://www.jetblue.com/bestfarefinder/You may also see our latest deals at jetblue.com/deals. Click the pencil icon at the top of the page to select your departure city for the very best pricing in your market.Remember, all fares are subject to change until purchased, and our lowest fares sell out quickly. We appreciate this opportunity to clarify your concerns and hope you will give us the opportunity to provide you with a positive JetBlue experience in the future.Tell us why here...

We have reviewed your complaint. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through the Online Complaint System. In reviewing the circumstances of your...

reservation with JetBlue we see that you had some unsatisfactory conversations with crewmembers. While it is not always possible to honor a customer request or prevent complications at the airport, JetBlue is committed to serving our customers in as caring and efficient manner as possible. We apologize for the confusion and frustration you experienced when crewmember assistance was not promptly provided for you at the airport and that our customer service was not as smooth and comfortable for you as it should have been either on the telephone or at the airport.   We will also take the opportunity to pass this information on to our Customer Support and Airport Management Teams for training purposes and to identify where we need to improve our customer service. JetBlue appreciates your choice to travel with us and sincerely apologize that your experience was not what it should have been. As a token of our apology, we have issued an electronic credit. The credit of $200 was placed in your electronic travel bank. Information about your individual Travel Bank can be given by calling 1-800-JETBLUE(538-2583). Please have your reservation confirmation number and your email address available when you call. We understand a credit does not take away your frustrations; however, we hope you will accept it in the positive spirit it is intended. This credit is available to purchase future airfare with JetBlue. The expiration date, one year from today, is the day by which a reservation needs to be booked. You do not have to fly by then.  To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account.  Book your travel from this point and select "Apply JetBlue Credit" at the payment screen. You will then be prompted for a credit card if there is any remaining balance. We apologize for any misunderstanding there may have been Thank you for choosing JetBlue for your travel. We look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experience. Sincerely, Sharon E[redacted] Corporate Customer Support Crewmember [redacted]   Tell us why here...

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret the frustrations experienced, Mr. [redacted]. There are several notations in...

your package indicating we did offer a getaways credit for the unused transfer as it was non refundable and you declined this offer.
We understand that you have not been satisfied with the answers you have received however accurate they have been. We know our customer's voice is a large part of our daily review and process for improvement and we do value the feedback. This does not mean that we compromise the integrity of a nonrefundable package purchased though. We are sorry for any misunderstanding.
Your package is noted that we will honor the original credit offered should you decide this is something you'd like. We appreciate your business and hope you can to move past your disappointment with the conversations you have had.
We look forward to a time when we can welcome you back onboard JetBlue and trust your experiences will be exceptional.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System.Each of our Vacations...

packages are fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flight. When all seats offered at the lowest fare have been purchased, the next lowest fare becomes available on a first-come, first-served basis, and pricing for hotel rooms and car rentals can vary within our contractual agreements with third parties as well. Since we are an instant-purchase airline, if the last remaining lowest fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flight. We apologize for any disappointment this has caused for the customer. In order to remain fair and consistent to all of our customers, we are not able to honor sold-out pricing that is no longer available within our system. Sarah JetBlue Vacations

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify bag fees with shared travel on two different...

carriers.
JetBlue bag fees, for customers who booked before we released the fare options and if you only traveled on JetBlue would be the additional charges. However, because Eygpt Air was also the biggest portion of your flight travel the bag fees would be assessed by the Most Significant Carrier and those baggage fees are applied to the Customers travel and would be consistent and compliant with the Department of Transportations (DOT) baggage requirements.
We apologize for any misunderstanding of this. In an effort to honor the integrity of the guidelines for interline travel and applicable fees we are respectfully declining your request for reimbursements.
We appreciate you reaching out to JetBlue and hope your stay in Egypt is wonderful.
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted].Again, as previously mentioned, we are sorry to learn your stroller was damaged. All baggage claims are handled by our Central Baggage Team and your claim number is [redacted]. Our records indicate Annette is the specialist assigned to your case and whe can be reached at 1-866-538-5438 Ext. 1163003. We show she has been in communication with you and we ask again you remain in contact with her directly. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices