JetBlue Airways Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify:
Our records show you purchased the Blue...

Plus Fare Option allowing you one checked bag, 3 points per dollar on the base fare and 4 points per dollar because it was booked on the website. The change/cancellation fee in this case would be applicable and as with the Blue Fare option, the remaining balance after the fees apply will go to a JetBlue Travel Bank as a credit you can use toward future travel and remains good one year from the original date entered. We regret any misunderstanding of this.
Blue Flex Fare offers refundable fares, additional TrueBlue point earnings and a 2 checked bag allowance. Many frequent travelers prefer this options as it allows for some flexibility should changes need to be made.
At this time if you would like to change or cancel your reservation the fees and guidelines will be applied accordingly. We appreciate your understanding.
We hope to welcome you onboard JetBlue soon!
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because: this is not what I was told.  This is not what I was promised how can you conclude an investigation without speaking to me? I have pictures and video to verify everything I stated
Sincerely,
[redacted]

Hello,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] Chen and are responding through your Online Complaint System.We regret your disappointment in our response. As you were told by the TrueBlue Department on several occasions, the points balance proof you provided didn't meet the requirements of the promotion. We feel that we have assisted you with fairness and to the best of our ability. We appreciate your understanding at JetBlue.Sincerely, Debbie C[redacted] JetBlue | Corporate Customer Support

Although the Revdex.com does not...

have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. We appreciate your for bringing your concerns regarding TrueBlue pooling and we sincerely apologize for any misinformation you may have received. You are welcome to call 1-800-JETBLUE (538-2583) and request the TrueBlue Department and they will be happy to assist you and provide the correct information.We truly value you and your wife as loyal JetBlue customers and we hope to serve your future travel needs at JetBlue with a positive experience.Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.     I truly wish that I didn't have to take this path to resolve this problem however; am very grateful that we were able to resolve this quickly. Sincerely, [redacted]

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. While we make every effort to...

ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation. We are sorry your flight was impacted and the inconvenience this was for you personally.Our records indicate your ticket was exchanged for the next flight available. Your ticket was purchased through a travel agency and is known as a Bulk Ticket. We regret we are unable to take control of this type of ticket and do not have any domestic partnerships for reaccommodation purposes. We did communicate this information to your travel agency and advised them they could cancel the trip at any moment. We are pleased to see the airport did provide you hotel accommodations due to the misconnection. We also show you used your return flight on December 2, 2016.As a gesture of goodwill, we've issued a $50 credit to your Travel Bank account #[redacted]. Information on using your credit has been sent to the email address associated with your Travel Bank account. JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment page. If you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQ.JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining your request for a refund.[redacted], thank you for choosing JetBlue and we look forward to welcoming you onboard a future JetBlue flight. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted]
I am rejecting this response because:it did not ease or burden any frustration that occurred with this trip, just some excuses and a bs explanation. I would like my compliant to be posted on Revdex.com website so that other potential customers go elsewhere. JetBlue has not only failed in providing an adequate trip and now a lack luster response to a customer compliant 
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to address the concerns presented.
Our records show...

a confirmation [redacted] was created on May 27 and we honored the original price paid. If you have another confirmation we can research the notations we'd be happy to look into it.
JetBlue does not arbitrarily cancel reservations. We have a credit card service department that watches for alerts or notifications and if something does not match, in an effort to honor the security of consumer credit cards we will cancel a reservation. We regret any miscommunication or misunderstanding.
We are respectfully declining your request for stock shares, however as a gesture of goodwill and to invite you back to travel with us we have issued you and [redacted] a travel bank credit. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. The details are as follows:
User ID [redacted]
Service Credit: $[redacted] each
Expiration Date: April 7, 2017
This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.
To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your profile account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:
https://travelbank.prod.sabre.com/tbank279/login.do
Thank you for choosing JetBlue. We look forward to welcoming you onboard again soon and hope to provide a more positive travel experience.
Kind Regards,
Kelly JetBlue | Corporate Customer Support Crewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. Dear [redacted],We're sorry to hear your JetBlue...

credit wasn’t used before it expired. Please know that the original email about your credit includes a notice that credits are valid for one year from the date of issue.As a courtesy to you, we're happy to see that your credit of $1,762.28 has been extended for two weeks so that you can use the funds to book new travel on JetBlue. The new expiration date is December 11, 2017. Your travel may be taken after the expiration date, as long as the credit is applied toward a new booking prior to the expiration. Your username is [redacted] and information on using your credit has been sent to the email address associated with your Travel Bank account. If you have any questions about JetBlue credit, feel free to visit bit.ly/JBcreditFAQ.We thank you for choosing JetBlue, and we look forward to a new opportunity to welcome you aboard. Sincerely, Cherish JetBlue | Customer Support Executive Offices

Dear Ms. [redacted], [redacted], Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:  [redacted], we have reviewed your letter and our...

previous correspondence, via social media and email, and we appreciate the opportunity to clarify information regarding your refund request. You have refered to a refund on Reservation [redacted]. Each ticket on Reservation [redacted] was used; therefore a refund was not due. As we value each customer's time, a $100 credit was issued as a token of our apology for the for the delay and subsequent cancellation of Flight #[redacted] on March 26, 2017. A $15 credit was also issued to each customer traveling on Flight #185 on March 27, 2017 for the inconvenience of being without entertainment. These credits were issued as a gesture of goodwill and as an invitation for you to fly with us again. You may view these transactions from your Travel Bank account. Please visit bit.ly/JBcreditFAQ for a link.As you mentioned, your goodwill credit was applied to Ticket #[redacted] on Reservation [redacted]. When you had request to cancel Ticket [redacted], the refund was issued to the original form of payment -- Travel Bank credit. As the origin of the amount used towards the ticket was not a credit card or cash, we are not able to issue a refund in the form of credit card refund or cash. We appreciate your understanding.Although we will not operate flights when conditions do not meet safety standards, we regret the inconveniences you and [redacted] experienced due to multiple travel disruptions. Again, please accept our sincere apology.When weather or Air Traffic control programs impact airport operations, the information is public and can be viewed at http://www.fly.faa.gov/flyfaa/usmap.jsp. When weather is expected to affect our operations, we post a travel advisory at jetblue.com and offer fee waivers to customers who may be affected and wish to avoid travel disruptions. Also, when a flight is canceled, we can offer accommodations on the next available JetBlue Flight, or a full fare refund for any unused portion of the ticket. Additionally, we have a team dedicated to making the decision which delayed or canceled flights will receive compensation per the Bill of Rights. If a flight qualifies for compensation, a notification is sent to the customer via email or by regular mail within 7-10 business days of your flight.The Bill of Rights compensates for controllable irregularities, such as maintenance cancellations or delays and crew unavailability (not due to weather-event related disruption). Weather and Air Traffic Control delays are not something we have control over; therefore, compensation is not offered in these circumstances. To view our Bill of Rights in its entirety, visit jetblue.com/promise.An additional $100 credit was applied to your Travel Bank account by our Customer Support crewmember on June 5, 2017, as a token of our apology for the additional disappointments you've experienced. We hope you'll use your credits to travel with us again; however, if you are unable to book travel with us prior to the expiration dates, you may offer the credit to a friend. Each credit is available for one year from the original date of issuance and can be accessed through your Travel Bank account. If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.Also, while we regret the added travel expenses you incurred, these types of reimbursement requests would be handled by a travel insurance company. If you purchased travel insurance, we would be happy to provide you with confirmation of our cancellation for you to include with your insurance claim. Please let us know by emailing us at [email protected] if this will be helpful.Thank you for your patience and thank you for choosing to travel with us. We hope for many future opportunities to serve you and [redacted] with on-time departures.Sincerely, TracyJetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to address the concern with the pending authorization...

hold on funds.
When we receive insufficent funds notification after a reservation booking attempt a confirmation is sent, but the actual ticket is not validated. We regret any misunderstanding of this. Your reservation never did ticket, JetBlue did not collect on the transaction and thus your financial institution should release the funds within a certain time frame.
We understand that you have not been satisfied with the answers you have received however accurate they have been. We wish you all the best with your travel needs and hope you will consider JetBlue in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because:  The Jetblue is lying. When we told them that we would attempt to file complaint about their unprofessional behavior on 9/6/15 at airport, they wrote something in their computer at frond desk. When I asked to see what they wrote, they refused to show me. The JetBlue Airlines is a liar, and we will NOT do business with that airline company any more!!! If the case was like what they said in the message, yes, I would accept their offer for covering the hotel cost. And as a matter of fact, we lived at Hilton for one night with a total cost of $120. 
And, I would like to see the Waiver code as they mentioned.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We understand that you have not been satisfied with the answers you have received however accurate they have been. JetBlue works hard to be fair to all of our customers. Please keep in mind anytime you make changes to a reservation there is a fee. If you choose to cancel the reservation after a change has been made the fee to change is not something that is refundable. We regret any misunderstanding of this.
We wish you all the best with any future travel plans you may have and can only hope JetBlue is considered.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Hello, My name is [redacted] (name on reservation).  The confirmation number for the payment I am disputing appears on my online bank statement as "Debit Card: JETBLUE [redacted] BELLEVUE WA 09/18/16" for a total amount of $446.25, which is the amount that I am disputing.  I do not have the ticket number since I never received a receipt from Jetblue  (I never contacted them directly to make the reservation although I did speak with a Jetblue representative to question the payment on 20 September 2016).  I made the reservation via Orbitz.  The trip info was from 27 oct 2016 to 30 october 2016 from DCA to SJU for myself.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint was resolved.
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. Please respond back with your JetBlue...

confirmation or the ticket number in question so we are able to research. We look forward to hearing back from you soon. Regards,KellyJetBlue|Corporate SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
Thank you for your additional email. We regret your continued disappointment. Although we are unable to provide you with the reimbursment you are requesting, I can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction.
We appreciate you choosing JetBlue and hope you continue traveling with us in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret the frustrations experienced when the flight times changed and then when...

the flight did not operate as scheduled and canceled. These types of things are inherent to the industry and it looks like our crewmember changed your flight to the next day and offered a seat upgrade at no charge. In addition to this you were issued Bill of Rights credit for the short notice cancel.
In an effort to honor the integrity of our guidelines we are respectfully declining your request to cover missed work and the other incidentals you experienced. As a gesture of goodwill and to invite you back to travel we have added an additional $50 credit to your travel bank. An email with information has been sent. Please be sure to review all of the details. All JetBlue credits expire one year from the original date entered.
We appreciate you reaching out to JetBlue and hope to welcome you back onboard again in the future.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to inform the Revdex.com that yesterday we...

received information that [redacted] spoke to Ms. Davis from our Central Baggage Office regarding your claim. At that time it was also explained to her that her interim check will be cut on Friday and mailed to her. Ms. Davis further went on to explain and that she has spoken with Victor, [redacted]’s claim representative, about getting her claim offer emailed to her as well. We regret any misunderstanding of that conversation.
All bag claims must be handled by the experts as there are specific guidelines that must be followed. In this venue we are respectfully declining your request for any reimbursements. We trust Victor will be following up with information regarding your claim as soon as possible.
[redacted], please again accept our sincere apology for the frustrations you personally experienced; we sincerely value you as a customer and hope we'll have another opportunity to serve you again in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways