Jen's Scrubs and Medical Uniforms

Made a couple of orders online and tried to contact the website to cancel these orders, nobody answered the business phone listed on the website (I called around times within a week) and left a voicemail message as instructed with an understanding someone would return my phone call (as stated in the automated message) to which no one ever didI tried emailing the company with the email address given and again, no responseTried *** messaging, again no responseFinally, I filed a dispute with ***, which is the payment method I used, and they sent tracking information for two orders and finally refunded the other order (I placed three total) after no response/return call or emails for over a week- well one order did finally arrive and the other (which is listed under the same tracking number) well now I need to return the one order and need instructions on how to do so properly in order to get my refund and again nobody will contact me back! Most horrible customer service a

I ordered sets of scrubs ( scrub top and bottom) several months ago and was charged several months agoAfter approximately one month of not receiving anything I emailed the company and received sets of the scrubs I had orderedSince then I have emailed the company more times requesting an update on when the remainder of my order will ship or to issue a refundI have been ignored and still have not received my final set of scrubs

We understand this person's frustration regarding the scrubs order and we have done our best to accommodate her We did experience a system outage with our phone and email system ( at the same time ) and have now resolved most of the issues The order was refunded with her bank and we
have done all we could to get her money back into her account These refunds usually take a few days to go through but should be completed within business days at the most We have see some other complaints from customers regarding these issues and have been able to resolve them by expediting shipping or refunding the orders We are well on track to address all the issues and feel that we are doing all we can to accommodate our customers. Thank youJen

Revdex.com:At this time, my complaint, ID *** regarding Jen's Scrubs and Medical Uniforms has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Jen's Scrubs and Medical Uniforms regarding complaint ID ***.Sincerely,*** ***

Placed an order April *, paid in full Stated on invoice that it shipped April * Have not rec'd the orderCompany will not reply to e-mails, phone calls or FB site I have read many reviews with similar complaints Wait time to get this order is not customary Not responding to customers is not the way to conduct business

I ordered scrubs on May ***, from this company and I have yet to receive them I have sent emails regarding the order One of them was asking them to cancel the order and to contact me I have yet to hear from them and my order still says awaiting fulfillment MY credit card was charged the day I ordered the scrubs I feel it should not have been charged until they were shipped Not contacting me is not a good sign of customer service

I ordered from Jensscrub.com on April ***I received a confirmation email and they took the money out of my account that day I have since called and emailed them numerous times without sucess The voice recording changes from day to day I have left messages on the phonesame answering system with no return callI have emailed times with no response at allI have not received the product I orderedI also have not received anything stating that my order has been processed or shippedAt this point I feel that I have been scammed I either need my money back or the products I have paid for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:At this time, my complaint, ID *** regarding Jen's Scrubs and Medical Uniforms has been resolved
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

I ordered scrubs on 5/*/my credit card was billed and I have not received my merchandise as yetI have left voice messages and sent emails with no responseI want my money credited to my account

I purchased pairs of scrubs (tops and bottoms) on May *, under my mother's account (Gina Bassford) The order number is ***Today is May **, I've checked the website for order tracking, and it still says "*** ***" The website states there is an average of 24-hours processing time, and then shipped within a week of that for US shipmentsI'm in South CarolinaI have called their customer service everyday, multiple times a day, left messages on voicemails and I still get no responseI have emailed their "24/7" email customer service at least times on different days with no responseI have tried to contact them via social media, and no will respond or answer meMy order was paid and confirmedAnd I want the scrubs I paid for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Jen's Scrubs and Medical Uniforms regarding complaint ID ***, however my complaint has NOT
been resolved because:
After filing the complaint, my order was sent to me against my request to cancel the order in my numerous emails and phone calls to Jen's ScrubsThe company never contacted me, but just sent the order outI sent back my order, but I have not received a refund for the order and the package has arrived at the refund destinationAnd I still have had no communication back from the company regarding my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedOn May *** I received a full refund of my money.
Thank you for your help!
Sincerely,
*** ***

I ordered from this website, they charged me, but never delivered I contacted them with my concern and they responded saying the package would ship on the *** of April It never did and I have contacted them several times since thenThese times they have not responded to any of my emails and have not refunded my money as I have requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Jen's Scrubs and Medical Uniforms regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Jen's Scrubs and Medical Uniforms regarding complaint ID ***.Sincerely,*** ***