JELD-WEN

Our two Vinyl multi-slide patio doors are non-functional due to incorrect items being received. Situation persists after 90 days and 3 visits from JW
We bought our two Premium Vinyl Multi-Slide (V-4500) Patio Door 4 Panel, through *** on 3/27/2019 with the help of our general contractor. *** Order ID: ***. For the 119 1/2 x 95 1/2 patio door we paid $3548.96 and for the 149 1/2 x 95 1/2 patio door we paid $4131.86.
The patio door delivery was initially delayed, pushing installation to 5/2/2019. After instillation, we found out that both patio doors had the incorrect panels delivered. Jeld-Wen sent out a technician and attempted to install the correct panels 3x. Each time failing to have the proper parts for our patio doors. Last visit being on 7/24/2019.
My reference # with home depot being ***.
This has demonstrated poor communication with their team, poor crafstmanship in people ordering and manufacturing my patio doors, and lack of professionalism. Today the Jeld-Wen representative Doug Livy was very helpful in finding out the status of my latest visit. However, I have not received confirmation from Jessica S on how things will be fixed. They claim that things may be potentially fixed in 2 weeks. Additionally, they declined to let me talk to their CEO/Supervisor to give me security that my concerns are being addressed.
Being currently pregnant, time is not in my favor and am looking for a reliable company that can make quality doors to keep my family safe.
Understandably, my trust is absent with Jeldwen after 3 failed attempts and visits to my home with incorrect items. I am requesting a full refund for my patio doors plus reimbursement for the cost of installation for their windows $3440.00.

3 defective Windows reported in March 2019. Replaced one window in May. Appointment was made to replace other two for July 30th but no show for appt.
Homeowner Claim *** filed March 2019. One door windows has broken seal - fogging up. Two front door side windows leaking, whistling in the wind. May 15th service tech replaced the door window. Order for two front windows still in process. Received a call in June that windows were in, made an appointment to replace them for July 30th. We arranged to stay home for the appointment but no one showed up. The Service Tech called us and advised that only one of the windows showed up in ***, but no-one knows where the other window went. Nobody called us to cancel the appointment either. The Service Tech advised us that we should double check to see if the two windows have been ordered again, and it will probably be another month before it comes in. Terrible terrible customer service. Waiting over 6 months for warranty replacement of defective leaking windows.

your warranty "What this warranty COVERS... Except as set forth in the Special Coverages section below..."
Chris T
I want to recap my recent experience in speaking with you as a representative of your company, Jeld-Wen. You advised that I must take responsibility of paying for labor to fix my defective vinyl door as it is over two years old. My attorney advised that with the statement in your warranty "What this warranty COVERS... Except as set forth in the Special Coverages section below..." this nullifies the skilled labor coverage warranty as my blinds between the glass issue is within the excluded Special Coverages of your basic warranty. The product itself failed and the door's blinds control mechanism needs to be replaced under the warranty.
On a separate side note, you indicated that your manager would call me back, which never happened. Plus, you indicated that a regular window installer could do the repair whereas your warranty states "where specialized technical knowledge, experience, methods or tools are required to properly identify, diagnose and/or correct product-related problems". This does not sound like a regular window installer. I will also ignore the fact that you slammed the phone down on me while I was still speaking.
Consumers are entitled to have confidence that when they purchase a product from a company, that: i) the product will be of good quality, ii) the consumer can rely on that company's warranty, and iii) in the event the product fails and the consumer has an occasion to need to use that warranty, the company will honor its warranty. Your company has basically failed on all fronts. I do not know whether this is an isolated incident or not. I suspect that it is not.
I am writing you this letter to give you an opportunity to put this situation to bed by simply agreeing to the repair of the vinyl door's blind mechanism as you are obligated to do under your warranty. I have very little sense of humor remaining with regard to my experience with your company and this is going to be my only attempt to resolve this amicably. If you do not agree to honor your warranty within ten (10) days of this letter, I will immediately pursue any and all legal and equitable remedies available to me. I have been advised by legal counsel that these claims will include not only a breach of warranty claim, but also a deceptive trade practice claim for the deceptive actions perpetrated by your company in connection with your failure to perform under your warranty. I am also fully prepared to file a formal complaint with the State Attorney General's office to fully investigate the operation of your business that resulted in my unacceptable experience.
Should you have any questions concerning this matter or if any part of this letter lacks clarity to you, please do not hesitate to contact me at XXX XXX XXXX.

Non-Delivery of Window, Scheduled for 7/3/2019
On 6/4/2019 I ordered a Jeld-Wen Double Hung window from*** I was told it would be installed on 7/3/2019. It was not, I was called by H.D. and told it would be installed on 7/10/2019. I called H.D Corporate headquarters and started a complaint with them. On 7/10/2019 I received a call from H.D. saying the window would be delayed until 7/17/2019. I again complained to H.D. Corporate. I received a call today saying Jeld-Wen delayed the manufacture of the window for 3rd time and the window would not be delivered until 7/22/2019. My house has no window. It was removed to aid in measuring for the replacement. Furthermore it is 112 degrees in Yuma. Jeld-Wen is not taking responsibility for their inability to perform on a contract.

French doors were replaced under warranty with replacement panels but require the frame to be removed.
I purchased 3 sets of french doors which 3 of the panels are "stationary". These were replaced under warranty with no problem. (twice due to poor quality) Since 3 of the panels are not on hinges they require the frame to be removed. SEVERAL e-mails to Champagne Mills our customer representative have gotten us nowhere. I have almost begged her to have a representative to come to our home to access the situation have fallen on deaf ears. We are asking for them to come to our home to tell us HOW we are to replace the "replacement" doors without damaging the frame (which was NOT replaced) and the brand new siding that was installed along with the doors the when the initial installation took place. I just want a solution to this problem and am getting nowhere with them.

We bought a door off of *** April 2018
The Large glass slidding door was put in
May 2018.

We bought the door off of *** and it is a Jel
Wen door. It was broke an I called *** and
they said Jel Wen will take care of it
they came twice and was still not fixed right.
I have two large pieces of would holding the doors
shut.
Jel Wen didn't want to come back. But got them
to come back. They came in January and fixed the
door. We left that day hoping everything was ok
We haven't been to our beach house until today
we open the door and can't close it
I am 76 and disable and my husband 85.
I can Jel Wen and complain. I have know idea
if they are going to do anything. This is how
Jel Wen treat senior citizens. Mr. Kirk
H*** is the CEO of the company. I hope he will help us

On Feb. 2 ,2019 I made a special order Jeld-Wen door purchase through *** The order was for 2 interior doors and 3 bifold interior doors totaling $1,391.57. Weeks later the doors arrived at ***, however they were sent back to Jeld-Wen warehouse by *** because of extensive damage. The replacement shipment arrived March 26,2019. All doors had chips and cracks, but I accepted a $50 discount and took the doors.

I hired a carpenter to fix and install the doors. The bifolds (two- 24" bifolds and one- 36" bifold) installed took a full day of labor and I was charged $300/day. The carpenter notified me that the 24" bifolds were mostly alike, however the 36" bifold was different. The hardware was different and caused the door to invert and the configuration of the door's style was not the same measurements of the 24" ones. All three doors are in a row, so the imperfection was very noticeable.

I contacted *** on April 14th. I was told to send emails with details and pictures. I followed up with multiple phone calls each time reexplaining the issues. I was told to call Jeld-Wen and submit a warranty request with more details and pictures. After numerous calls between companies and speaking to managers and representatives, a replacement door was issued.

On June 12th, I went to pick up my door and again, the door's measurements were incorrect. After speaking to another *** manager and Jeld-Wen reps, they decided to reorder and replace all three bifolds to insure they were identical. I spoke to the Jeld-Wen rep about compensation since I had already paid $300 in labor to have these doors installed, only to have to pay another $300 to have them taken down and new ones reinstalled in their place. At first, no compensation was granted stating the warrantee does not cover labor. A second time, $150 "final offer" was mentioned. I have not accepted this offer. I feel I deserve more than that due to the time and expenses I was charged for their mistakes.
Product_Or_Service: Interior Bifold Doors
Order_Number: ***
Account_Number: Jeld-Wen

I purchased Jeld-Wen custom doors via *** that were sold to me as "28 days or less" doors on 4/27/19. "28 days or less" meant they would be manufactured in 28 days or less & were promised to be delivered to *** on 5/25/19 or earlier. They were delayed until 5/31 because of "bad materials." On 5/30 they were delayed once again because of "bad materials" and the new ETA was now 6/7/19. On 6/6/19 I was alerted by text that once again they would be delayed another week, now 6/14/19. ***'s hands were tied & all they could do was the same as me; call Jeld-Wen & ask for an answer & to be lied to over and over again. Now today, on 6/13/19, the doors have for the 4th time been delayed another week. New ETA 6/21/19.

Do not order from Jeld-Wen for any reason. Save yourself the headaches & take your money elsewhere.

Order # HXXXX-XXXXXX

I placed online order and my credit card charged. The item was on back order for more than 4 months. I cancelled order. The company failed to refund
On 11/12/2018 I placed order for two items on Jeld Wen website. Order number is XXXXXX, Cr XXXXXX. Items were (1) four of 891RB adjustable hinges $503 and (2) 36" Kerf Sweep $11.50. Tax $38.59 and shipping $19.50. Total $572.59 and that was charged on my credit card.
Phone calls to company is not picked up. Instead goes to a voice mail. I get a reply email in a few days. I contacted them on 11/27/2018, 12/31/2018, 2/12/2018. Always got answer that the hinges are backordered for two weeks. I asked them for shipping Kerf sweep ($11.50) and I received them.

Finally on 4/16/2019 I emailed company to cancel the order for hinges and refund my money. Till 5/8/2019 I did not hear from them. Finally on 5/8/2019, they asked me to confirm that I want to cancel the order. I promptly replied that I want to cancel. On 5/10/2019, I received email from the company that the order is canceled.

However as of 6/11/2019 I have not received my refund. Only lame excuses.

sliding door warranty / unable to fix due to no longer having parts/ refund for door was supposed to be issued /never happened
purchased a sliding vinyl door from lowes ,5-3-2004 . door has blinds between glass which has bothered me since installed ,just on one side .the issue is that the inside lock is ready to fall off due to usage .door has a 25 year warranty on it , so I contacted the company jeld-wen ,which a lowes employee told me how to contact them .I contacted jeld-wen warranty department. First talked to tiffany r*** ,sent in my receipt , and pictures that they asked for and waited .Didn't hear anything for a while and called back ,needed more photos . Was told they no longer make parts for that door was told they could refund the purchase price of the door , I said that would be fine ,but they just needed to have a refund paper sent over to a different department and signed ,then send it to me for my signature and sent back via e-mail .This all started around 4-1 2019 ,I was told about the refund around 5-31-2019 .Since asking for the refund ,in which the paper work was suppose to take only 2-3 days to be signed and sent to me . Has not happened . jeld-wen case number sr-XXXXX .Purchased door on *** card .I have talked to a Melissa ,Amanda , Tiffany and a Jeff I believe .Each time I call ,the call takes longer to be answered . last time I called was 5-31-19 ,which I was on hold for 45 minutes before anyone answered .Also was told they were just waiting for the paper to be sent over and signed .

Our Jeld-wen window's glass broke itself during the winter. Jeld-wen refused to cover it.
I contacted them about the glass since May. The claim# is SR-XXXXX. They asked for all the information and I provided accordingly but they stopped responding. I just called them this morning and was transferred department to department then was told it was NOT covered by warranty. It is obviously the quality issue of the glass but they simply said it is not covered.

Several attempts made to PURCHASE a barn door kit PART that we damaged ourselves. Some told us we could but others at Jeld Wen said we could not.
Both my husband and I literally spent hours trying to get in contact with anyone in CS at Jeld Wen to inquire about only purchasing a part WE admitted to damaging ourselves on the sliding barn door kit. We found ourselves both getting transferred to this department and that. The instructions for the door install were horrible, as well. We had been told the part could be ordered AT *** by one of their employees. Not true. They tried with us there and were told it could not be purchased. Only warranty items could be sent out and those are free of charge. So...we're expected to lie and get a part we admitted to damaging for free? We're offering to BUY it. Bottom line is we were told we had to purchase the ENTIRE kit all over again. And we did. *** was embarrassed that one of their vendors did this to us.
Model XXXX-XXX-XXX and it was the bottom rail we had requested to buy. A kit that should have only cost us $200 ended up being $400 out of our pocket.

Bought brand new vinyl windows and have ants that make there way through the windows. This was 3 months after install. Made a claim through Lowe's that I had them installed. Jeld-Wen said they do not guarantee there windows to stop insects. They said that there windows are not manufactured to stop insects or letting out you air conditioning. Very poor customer service do not purchase from this window manufacture.

I purchased a replacement glass from Jeld wen with expectation that they would support the install. As it turns out, they refuse to provide service.
In January of 2019, I purchased a replacement glass due to a broken glass at my home. Once received I requested Jeld wen out for the service call. They have refused to support the glass installation. Jeld wen tells me to contact a local glass supplier. I have contacted many local glass dealers but no one is willing to support the install since it was not purchased from them. Now I have a glass that I cannot use and Jeld-wen will not take it back as they say it is not defective. Jeld wen representative Ashely Porter can be reached at (XXX) XXX-XXXX. the quote number is ***XXXXXX. The address is *** OR XXXXX

five years ago I purchased an outside door from Jeld-Wen thru Home Depot,had what I thought was a fiberglassed trim and door ,just the bottom,
now it is rotten on the bottom of door and they tell me no warranty on this
This was a door that had to be ordered,it has two panes of glass and blinds built into it
Not a cheap door ,$ 350 , and would not last five years,terrible product and not warranted

The product we purchased did not arrive with all parts.
The door unit we purchased did not arrive with all required parts. The inside lock does not work. The model number is CXXXXXXXXXXXXX NW. The company has been contacted numerous times and has not attempted to resolve the issue. It is a safety and security concern. The door will not lock from the inside.

I purchased 5 doors in September and they were poorly made, was promised replacements received only 4 and 3 were damaged during shipment
Purchased 5 doors from*** in Sept. 2019, Received them in October and installed them, Noticed over 40 major defects and sent photos to Chris R at Jeld-wen and he promised me 5 new replacement doors, received only 4 of the 5 doors promised on March 15,2019 and 1 door was shipped standing on a palled but 3 of them were shipped flat on a pallet and were damaged (I sent Chris photos) Initial courtesy after the incident passed *** all my calls and Emails went unanswered

The windows of our house are under life-time warranty including parts and replacement service. But Jeld-wen don't honor the replacement service.
The windows of our house are under life-time warranty including parts and replacement service. But Jeld-wen don't honor the replacement service anymore without any reason. But my neighbor just had the replacement service a year ago. Jeld-wen did not explain why they stopped replacement installation, why they don't honor the warranty. We are the first owner of the house, just as our neighbor. We have same builder using same window company Jeld-Wen. Why are we treated differently than our neighbor? Please explain.

Purchased french doors from *** June 2018 a Jeld Wen product that Loves is turned over to them. The French doors were warped and difficult to install, which my installer had to install because we had the other door already out. I contacted Jeld Wen right away after installed and the defect was noticeable in July 2018. To this date the only resolve is now they will replace the door only no installation, which I already had to pay. Their representative came to our house finally after many calls and had to threaten an attorney involvement and he visibly saw the defective door and could not believe our installer was even able to get it installed as well as he did. We have had leaking cold air all winter from the shorter door that was not closing properly. Their representative after admitting it clearly was a warped door and should be replaced spent another 1.5 looking for some issue with our frame or installation problem, he then documented it was a installation problem and sent us a summary of that. He held our french doors open for 1.5 hours in 40 degree weather trying to find something. I am so disappointed in this dishonest man that represented this company. I feel Jeld wen should not only replace our french doors but pay installation. They state the warranty does not cover this. This product never should have been sent to us this way.Please help!
Product_Or_Service: Jeld Wen French Doors
Order_Number:

Two of my new windows (installed 13 months ago) have been leaking due to manufacturing “glazing defect”, not installation error. So much water damage has been incurred including drywall mold and buckling of my also new hardwood floors. The windows are under warranty so I have been dealing with customer service to get them replaced.
The customer service department is a nightmare to deal with and has taken so long to resolve this issue. I was told that once my claim and all the evidence was reviewed that the windows would be replaced within 30 days. It’s been almost 7 weeks, and they haven’t been replaced and they are still leaking as it still rains.
As requested by the agent, I submitted all evidence in one day and it was verified. After that, it was over 3 weeks before the agent assigned to the case went to talk to her manager about this. Every time I call in to customer service, someone tells me something different. No one is on the same page, as if they are covering up someone not doing their job and putting the claim in correctly. They are now telling me that it will take another four weeks (it’s april 1, and they said I will be contacted at the end of April) before someone gets back to me to schedule the replacements to be installed.
Basically, customer service is unresponsive and more than slow. When I call in to complain, somehow things get done within that phone call. If I don’t call in and let them get back to me, it’s weeks before they touch the case.