Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I did receive a call from a rep who continued to repeat herself and would not answer my questions directly, which did make me aggravated, and towards the end of the call I asked if my funds will be released on 10/17/2015, and the response from the rep stated that "they may not release the funds" Again not so good customer service! Rush card says they thrive on providing the best customer service, how ever they had the wrong person call me to try to contain and resolve this issue, why would someone go out of their way to aggravate the situation more? This is money we are talking about, and not a few dollars, this is money used to feed my kids!
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. On
October 30, 2015, a refund posted to *** *** RushCard account*** *** will need to contact the pin activation line at ###-###-#### to change the
pin number to reactivate her cardWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversionOur goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintIt has now been days since the company updated its system, and I still do not have my depositI understand system glitches but I am resoundingly less understandable when the issue has been going on for days and it involves my financesThe Company's attempt to appease customers with a fee free time frame is a mediocre responseThis Company has put people in dire straits and I doubt many stick around for the free feesI have contacted customer support and I am still getting hanged up on after the phone rings twiceThanks rushcard for putting my livelihood on the line*** *** is sleeping and eating well I bet
Regards,
*** ***
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will except it only reason is cause they are just going to keep on denying it was their fault and I just have to suck it up and take it..next time this happens I'm going to get a lawyer and make sure they pay for their mistake..I am going to take pictures of everything they send me and document every email they send me and text messages they send me.im not going to have this type of business walk all over me or anyone else..I know thousand of people have complained about this company cause I have read things on their Facebook page..Russell Simmons showed get more involved with this company that he is promoting cause they are not handling their customers with compassion or consideration..lesson learned rush card..I'll tell everyone who ever is having a problem with this company to feel free and use my name..I still have emails from this problem and I will be happy to share with anyone who needs it..I do except my text alerts and my emails to be sent to me anytime I get my direct deposit or a low balance alert sent to my phone so I can keep track of EVERYTHING.. Thank you Revdex.com for trying to help me next time this does happen I'll be using Revdex.com again and I'll have a lawyer waiting
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have called numerous of times and no one picks up the phone and when someone does answer they have the same excuse that they cannot access my account because the system is still upgrading and not only that I now have missing from my account and I have called over a dozen times and no one can seem to help!!! I have gotten hung up on and it's ridiculous!!! My money had been missing for almost one week!!!!! So no this answer does not resolve my concern matter fact someone needs to inform their staff about answering the phone because they definitely don't!!!!!
Regards,
*** ***
Revdex.com:
No they have not resolved this matterThey are refusing to correct the error and mistake they made.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Read More Customer Complaints:
>
>>
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January 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, fraudulent transactions posted to her RushCard account, which she then disputed, in result her claim got denied On December 31, 2017, *** *** contacted RushCard to dispute several transactions totaling $640.29. *** *** claim was fully research by our dispute research team and it was determined that no errors were found as the transactions appeared authorized therefore the claim was denied. *** *** sent in a rebuttal letter on January 15, regarding the denied claim in which her case was rereviewed and it was determined the case would remain closed as a denial. RushCard has completed a thorough investigation into the transactions in question by *** *** and the claim remains denied Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
February 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: February 10, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer 2complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he filed a dispute for four transactions posted to his RushCardHe is requesting a refund Our records indicate on January 29, 2018, *** *** disputed four transactions, totaling $He is stating he has contacted the merchants to cancel the services provided but the merchants did not provide the promised credits RushCard dispute team is in the process of researching *** *** claim. A provisional credit was issued to *** *** account on February 12, while the claim is being worked which can take up to days for full resolution. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Still the same rehashed BS from their *** pageThe system may be up & running NOW, I wouldn't know, I gave up on itThat still doesn't correct the SEVERAL DAYS I went without access to my fundsNot only that but it remains difficult as ever to contact customer service.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Unirush has responded multiple times to this consumer and provided screenshots of the direct deposit that was posted to her RushCard accountShe continues to state that we owe her more funds but we received and posted the consumer’s direct deposit to the account from the remitterThere’s no other information to provide Thank you, UniRush, LLC Tyree T., Customer Service Specialist
Revdex.com:I was lied to continuouslyI was taken advantage of and did not recieve my funds until 10/days after this was releasedI want this business shut down
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
May 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: May 18, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her direct deposit was posted to her RushCard and reflected in her available, then the deposit was no longer reflecting on her RushCard account. *** *** also states that she would like her deposit posted to her account On May 18, a deposit posted to *** *** account in the amount of $to the card ending in 1271. A corporate customer service specialist attempted to contact *** *** on May 20, to discuss the issue she was having with her direct deposit We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a duplicate charge in the amount of $was made to her RushCard account* *** *** also stated that she would like for the funds to be released back to her account On December 16, 2015, a duplicate transaction in the amount of $was made on *** *** RushCard accountOn December 17, 2015, *** *** contacted RushCard customer service and was informed her the pending charge will fall off by December 21, or she will need to contact the merchant to fax a merchant hold release letter to release the transactionPer RushCard Cardholder Agreement pending transactions over a certain amount requires a hold release letter from the merchant to validate the holdRushcard can verify that as of December 22, at 2:PM there is no longer a pending charge of $on *** *** Rushcard account. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
May 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: 4/8/ To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit RushCard records indicate that *** *** filed a dispute on 3/11/for $On 3/17/*** *** contacted RushCard dispute department a second time to dispute additional transactions for $to be returned for this claim was 3/31/ RushCard received *** *** written dispute claim on 3/27/for the 1st claim in the amount of $Because this was received after the 10-business day timeframe, no provisional credit was applied to the accountThe form we received was dated by *** *** 3/25/2017- also after the provisional credit deadlineAs of the date of this letter no written dispute form has been received for the $dispute claim On 3/14/RushCard submitted chargebacks through the *** network for the disputed transactions*** guidelines allow the merchant days to respond to the chargebackThe following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied: 3/6/$*** *** *** ** ***, and 3/5/$** *** The merchants have accepted the chargebacks for following transactions and credits will be applied to *** *** account3/10/$*** *** *** ** *** and 3/5/$*** *** The merchant directly applied a credit 3/22/for the following transaction: 3/11/$*** We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My credit was suppose to be for $not $They can see that in the notes on my account from calling numerous timesMy card was also activated on October 14,and not the date that the company said in the email as you can see on the attachmentOne of the associates told me that my credit would be for $and that's what I expect
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I did receive a call from a rep who continued to repeat herself and would not answer my questions directly, which did make me aggravated, and towards the end of the call I asked if my funds will be released on 10/17/2015, and the response from the rep stated that "they may not release the funds" Again not so good customer service! Rush card says they thrive on providing the best customer service, how ever they had the wrong person call me to try to contain and resolve this issue, why would someone go out of their way to aggravate the situation more? This is money we are talking about, and not a few dollars, this is money used to feed my kids!
Regards,
*** ***
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. On
October 30, 2015, a refund posted to *** *** RushCard account*** *** will need to contact the pin activation line at ###-###-#### to change the
pin number to reactivate her cardWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversionOur goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintIt has now been days since the company updated its system, and I still do not have my depositI understand system glitches but I am resoundingly less understandable when the issue has been going on for days and it involves my financesThe Company's attempt to appease customers with a fee free time frame is a mediocre responseThis Company has put people in dire straits and I doubt many stick around for the free feesI have contacted customer support and I am still getting hanged up on after the phone rings twiceThanks rushcard for putting my livelihood on the line*** *** is sleeping and eating well I bet
Regards,
*** ***
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will except it only reason is cause they are just going to keep on denying it was their fault and I just have to suck it up and take it..next time this happens I'm going to get a lawyer and make sure they pay for their mistake..I am going to take pictures of everything they send me and document every email they send me and text messages they send me.im not going to have this type of business walk all over me or anyone else..I know thousand of people have complained about this company cause I have read things on their Facebook page..Russell Simmons showed get more involved with this company that he is promoting cause they are not handling their customers with compassion or consideration..lesson learned rush card..I'll tell everyone who ever is having a problem with this company to feel free and use my name..I still have emails from this problem and I will be happy to share with anyone who needs it..I do except my text alerts and my emails to be sent to me anytime I get my direct deposit or a low balance alert sent to my phone so I can keep track of EVERYTHING.. Thank you Revdex.com for trying to help me next time this does happen I'll be using Revdex.com again and I'll have a lawyer waiting
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have called numerous of times and no one picks up the phone and when someone does answer they have the same excuse that they cannot access my account because the system is still upgrading and not only that I now have missing from my account and I have called over a dozen times and no one can seem to help!!! I have gotten hung up on and it's ridiculous!!! My money had been missing for almost one week!!!!! So no this answer does not resolve my concern matter fact someone needs to inform their staff about answering the phone because they definitely don't!!!!!
Regards,
*** ***
Revdex.com:
No they have not resolved this matterThey are refusing to correct the error and mistake they made.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Read More Customer Complaints:
>
>>
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January 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, fraudulent transactions posted to her RushCard account, which she then disputed, in result her claim got denied On December 31, 2017, *** *** contacted RushCard to dispute several transactions totaling $640.29. *** *** claim was fully research by our dispute research team and it was determined that no errors were found as the transactions appeared authorized therefore the claim was denied. *** *** sent in a rebuttal letter on January 15, regarding the denied claim in which her case was rereviewed and it was determined the case would remain closed as a denial. RushCard has completed a thorough investigation into the transactions in question by *** *** and the claim remains denied Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
February 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: February 10, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer 2complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he filed a dispute for four transactions posted to his RushCardHe is requesting a refund Our records indicate on January 29, 2018, *** *** disputed four transactions, totaling $He is stating he has contacted the merchants to cancel the services provided but the merchants did not provide the promised credits RushCard dispute team is in the process of researching *** *** claim. A provisional credit was issued to *** *** account on February 12, while the claim is being worked which can take up to days for full resolution. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Still the same rehashed BS from their *** pageThe system may be up & running NOW, I wouldn't know, I gave up on itThat still doesn't correct the SEVERAL DAYS I went without access to my fundsNot only that but it remains difficult as ever to contact customer service.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Unirush has responded multiple times to this consumer and provided screenshots of the direct deposit that was posted to her RushCard accountShe continues to state that we owe her more funds but we received and posted the consumer’s direct deposit to the account from the remitterThere’s no other information to provide Thank you, UniRush, LLC Tyree T., Customer Service Specialist
Revdex.com:I was lied to continuouslyI was taken advantage of and did not recieve my funds until 10/days after this was releasedI want this business shut down
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
May 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: May 18, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her direct deposit was posted to her RushCard and reflected in her available, then the deposit was no longer reflecting on her RushCard account. *** *** also states that she would like her deposit posted to her account On May 18, a deposit posted to *** *** account in the amount of $to the card ending in 1271. A corporate customer service specialist attempted to contact *** *** on May 20, to discuss the issue she was having with her direct deposit We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a duplicate charge in the amount of $was made to her RushCard account* *** *** also stated that she would like for the funds to be released back to her account On December 16, 2015, a duplicate transaction in the amount of $was made on *** *** RushCard accountOn December 17, 2015, *** *** contacted RushCard customer service and was informed her the pending charge will fall off by December 21, or she will need to contact the merchant to fax a merchant hold release letter to release the transactionPer RushCard Cardholder Agreement pending transactions over a certain amount requires a hold release letter from the merchant to validate the holdRushcard can verify that as of December 22, at 2:PM there is no longer a pending charge of $on *** *** Rushcard account. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
May 24, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: 4/8/ To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit RushCard records indicate that *** *** filed a dispute on 3/11/for $On 3/17/*** *** contacted RushCard dispute department a second time to dispute additional transactions for $to be returned for this claim was 3/31/ RushCard received *** *** written dispute claim on 3/27/for the 1st claim in the amount of $Because this was received after the 10-business day timeframe, no provisional credit was applied to the accountThe form we received was dated by *** *** 3/25/2017- also after the provisional credit deadlineAs of the date of this letter no written dispute form has been received for the $dispute claim On 3/14/RushCard submitted chargebacks through the *** network for the disputed transactions*** guidelines allow the merchant days to respond to the chargebackThe following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied: 3/6/$*** *** *** ** ***, and 3/5/$** *** The merchants have accepted the chargebacks for following transactions and credits will be applied to *** *** account3/10/$*** *** *** ** *** and 3/5/$*** *** The merchant directly applied a credit 3/22/for the following transaction: 3/11/$*** We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My credit was suppose to be for $not $They can see that in the notes on my account from calling numerous timesMy card was also activated on October 14,and not the date that the company said in the email as you can see on the attachmentOne of the associates told me that my credit would be for $and that's what I expect
Regards,
*** ***