May 22, 2017 VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: ***
*** Complaint number: *** Complaint date: 5/18/2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she did not authorize transactions totaling $on 3/18/217. *** *** also disagrees with our decision to deny her claim and is requesting her funds be refunded. RushCard records indicate that *** *** filed a dispute on 3/25/for $ According to the dispute form submitted by *** *** on 4/24/2017, the card was her possession at the time of the transactionsOur system records do not indicate any PIN changes before the transactions took place or denied transactions after the transactions took place We have determined that there is no credit due to *** *** account and our investigation process is complete We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Good Morning *** ***,I think there seems to be a disconnect on how this issue transpired and how your organization created “HARM” against meMy Direct Deposit came into my account on May 10th or 11thOn May 12th your organization received a credit from *** *** on a defective TV and followed your process with ***You illegally held my Direct Deposit funds which WERE NOT in questions for over three days with no access to my accountYour organization illegally held my funds and created harm against meWhen contacting your customer service to see if I could get some basic essentials to live (food, gas and water) I was deniedI am not telling you how this issue should have been handled, as I sense there is no management structure in your call center in the *** Not only was I denied the basic essentials of living I was not even able to go out of town for a special mother’s day holiday I will continue to pursue every avenue including legal court proceeding against your organization until I reach some sort of compensation for your illegal handling of my account. According to the reports on line your new CEO is trying restore your organization, it sounds like he is MIA….Respectfully,*** ***
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveBased on our investigation, we have concluded an error occurredAs a result, credit in the amount of $ was posted to your account on July 13, and any applicable
fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused youIf you have any questions, please contact the number on the back of your card Sincerely, Dispute Resolution Fax: ###-###-####
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 1,
2015, *** *** filed an error allegation disputes regarding two ATM
transactions that did not dispense On November 2, 2015, RushCard
received the written signed error allegation dispute back from *** ***As
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. On November 12, 2015, a provisional
credit was issued to *** ***’ accountOnce the claim is final, *** *** will
receive a letter in the mail regarding the outcome of his disputeWe
appreciate *** ***’ feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
questionWe will provide notification on the resolution
RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The business still has not addressed my dispute neither do I get any answers when I call inEach representative I speak with provides me with different informationI've emailed, faxed, and called and still not getting anywhereEach representative that I speak with refuses to connect me with the Disputes Dept and they do not have a direct numberI've asked to speak with someone in the US numerous times but always get someone overseasFor days, I was not able to get a dispute form emailed to meSeveral reps stated they emailed it to *** multiple timesNothing was ever receivedWe then tried another email address ***.***NothingI finally spoke with a supervisor who stayed on the line with me and made sure the form was receivedIt was after I'd already typed written letters stating my disputes and faxed themRushcard claims they never received my police report neither any of the faxes I sent regarding these fraudulent chargesI still have confirmation letters from the fax and the emailsI have attached what I sentWhen I called to ensure my documents were received, the reps told me nothing had been receivedI hung up and called back and got another rep who stated that Rushcard DID receive the documentsEveryone provides conflicting informationI was told by a rep that I would receive a provisional credit in daysEach rep I ask about it has no ideaI was told that the Dispute Dept would be making a note in the account regarding the credit in hoursdays later, no noteOn 3/28/17, I tried accessing my account online and discovered that Rushcard has closed my accountsI had open accountsThe message it gave me is that my account has been suspendedI contacted Rushcard again and was advised that the corporate office has decided to permanently close my account and the balance I had left in the account would be mailed to me via checkMeanwhile, I have a direct deposit that it being sent to the card TOMORROW and my payroll dept cannot stop it because time has already been processedThe agent informed me that the check would be returned to my employer and I won't be paidUnacceptable! I contacted Rushcard today and was advised that they denied my credit because there was no errorThis is the second time I've had to dispute with Rushcard about unauthorized charges and they should do a better job about keeping their cardholders information privateI've even had to consult with an attorney, *** ***, ###-###-####, *** *** *** *** *** ** ***I just need help and my money back either from the merchant or Rushcard
Regards,
*** ***
October 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: October 23, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she has not received her replacement card and now her current card is not active*** *** also states she reached out on social media and was told to contact RushCard Customer ServiceShe states she has been given the run around and needs to have access to her funds when her deposit post the week of October 24, On October 24, 2016, *** *** contacted RushCard Customer Service and spoke to a representative that advised her that the initial replacement card was returned*** *** address was updated and, an expedited card was sentOn October 24, 2016, a RushCard corporate customer service specialist contacted *** ***, and she apologized stating she jumped the gun filing the Revdex.comShe was satisfied with the replacement card being expedited RushCard considers this issue resolved We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
December 2, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
informationOn October 19, 2015, RushCard debited $from *** ***
account to recoup the initial credit issued in advance of the direct deposit
posted on October 17, RushCard issued two supplementary courtesy credits
of $per credit, to recompense *** *** for the unusual account
fluctuations and inconvenience caused by the service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
[I have received access to my money on 10/28/15, but it took days for them to resolve the issueDue to the length of time it took to get this resolved, it has caused other issuesI have now been charged a $deposit and a $shut off fee and a $late payment penalty from my electric provider becuase I was not able to pay my $electric bill by 10/19/I believe that they should be responsible for reimbursing me for that
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint In their response they must of pasted this response as they called me *** *** in their responseThat is not my nameTheir providing no charges for the next few months does not reimburse me for my late fees from several vendors I had to pay
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that while my issue WAS resolvedI am still dissatisfied with the company policies and business practices of UniRsh (Rush Card)I will be cancelling my account soon, and I feel that people should BEWARE when dealing with Rush Card.I am fine with this matter being closed as there is nothing more that I want from this company, other than to no longer have to deal with itI will be removing all of my funds and closing my account within the week
Regards,
*** ***
May 9, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: May 8, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she purchased cruise tickets on May 3, and the transactions were pending on the RushCard account. *** *** also states she cancelled the transaction from *** Cruise. *** *** would like the pending transaction for $released Our records indicate that on May 5, *** *** contacted RushCard customer service and spoke to an agent and was advised that the transaction from *** Cruise Line in the amount of $was pending on the account. At that time, *** *** was advised that a Merchant Hold Release Letter was needed to assist with releasing the hold. The merchant letter was received and verified on May 9, 2017. The pending hold for $was released and the funds were available on the RushCard account. On May 9, 2017, a RushCard corporate specialist contacted *** *** to advise of the information. We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I absolutely do not accept UniRush Financial's proposed solution. This error on their part has caused me more than $11.90; and as previously stated this was an ATM withdrawal and when I spoke with them (the merchant) there was no error on their part; as well as no settling of funds to be made. The money was simply withdrawn and then reversed without reason by UniRush and instead of them notifying me of their error and what needed to happen; so I could be prepared; they simply corrected their at my expense; causing me a hardship for the following two weeks and thereafterAlso, as previously stated, my fiance's business websites payment comes directly from my account monthly; UniRush's actions caused May's payment be unavailable; therefore causing me to have to make double payments for June, because I am paid bi-weekly. Also consider, a potential consumer can scan his business card and it takes that potential consumer to the website; how embarrassing is it that these cards are out there and you cannot even view his website! How unprofessional that looks, how many possibilities did we lose/are we loosing because of this?I'm sorry but UniRush is a multi-million dollar company, they can do better than $for the trouble they have caused
Regards,
*** ***
January 19, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Attached to the complaint response is a screenshot of the $loyalty credit issued to *** *** account on December 1, due to the conversion Per previous response, we do not show any record of receiving *** *** rebuttal letter*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We are unable to proceed further if we have no record of receiving a rebuttal letter or any additional documentation to support and reopen the denied claimWe encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
I *** *** give *** *** authority to pursue the matter addressed I this compliantI can also be contacted since I am the card holder *** *** *** *** *** ** ***home phone ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 3, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: April 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** ***’s complaint contends that an unauthorized transaction was charged to his RushCard account*** *** also stated that he was provided with conflicting information by RushCard customer service and requested to receive his funds*** *** filed an unauthorized transaction dispute that was denied due to no error occurredRushCard dispute team received a rebuttal letter from *** *** to help reopen the denied claimOn April 29, 2016, the dispute team reviewed the letter and overturned the decision of the claimA final credit or $was issued to *** *** RushCard accountWe appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution Tyree TRushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
May 22, 2017 VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: ***
*** Complaint number: *** Complaint date: 5/18/2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she did not authorize transactions totaling $on 3/18/217. *** *** also disagrees with our decision to deny her claim and is requesting her funds be refunded. RushCard records indicate that *** *** filed a dispute on 3/25/for $ According to the dispute form submitted by *** *** on 4/24/2017, the card was her possession at the time of the transactionsOur system records do not indicate any PIN changes before the transactions took place or denied transactions after the transactions took place We have determined that there is no credit due to *** *** account and our investigation process is complete We appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Good Morning *** ***,I think there seems to be a disconnect on how this issue transpired and how your organization created “HARM” against meMy Direct Deposit came into my account on May 10th or 11thOn May 12th your organization received a credit from *** *** on a defective TV and followed your process with ***You illegally held my Direct Deposit funds which WERE NOT in questions for over three days with no access to my accountYour organization illegally held my funds and created harm against meWhen contacting your customer service to see if I could get some basic essentials to live (food, gas and water) I was deniedI am not telling you how this issue should have been handled, as I sense there is no management structure in your call center in the *** Not only was I denied the basic essentials of living I was not even able to go out of town for a special mother’s day holiday I will continue to pursue every avenue including legal court proceeding against your organization until I reach some sort of compensation for your illegal handling of my account. According to the reports on line your new CEO is trying restore your organization, it sounds like he is MIA….Respectfully,*** ***
Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced aboveBased on our investigation, we have concluded an error occurredAs a result, credit in the amount of $ was posted to your account on July 13, and any applicable
fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused youIf you have any questions, please contact the number on the back of your card Sincerely, Dispute Resolution Fax: ###-###-####
November 18, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 1,
2015, *** *** filed an error allegation disputes regarding two ATM
transactions that did not dispense On November 2, 2015, RushCard
received the written signed error allegation dispute back from *** ***As
per the RushCard Cardholder Agreement, the dispute process may take up to to
days to investigate a claim. On November 12, 2015, a provisional
credit was issued to *** ***’ accountOnce the claim is final, *** *** will
receive a letter in the mail regarding the outcome of his disputeWe
appreciate *** ***’ feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
questionWe will provide notification on the resolution
RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The business still has not addressed my dispute neither do I get any answers when I call inEach representative I speak with provides me with different informationI've emailed, faxed, and called and still not getting anywhereEach representative that I speak with refuses to connect me with the Disputes Dept and they do not have a direct numberI've asked to speak with someone in the US numerous times but always get someone overseasFor days, I was not able to get a dispute form emailed to meSeveral reps stated they emailed it to *** multiple timesNothing was ever receivedWe then tried another email address ***.***NothingI finally spoke with a supervisor who stayed on the line with me and made sure the form was receivedIt was after I'd already typed written letters stating my disputes and faxed themRushcard claims they never received my police report neither any of the faxes I sent regarding these fraudulent chargesI still have confirmation letters from the fax and the emailsI have attached what I sentWhen I called to ensure my documents were received, the reps told me nothing had been receivedI hung up and called back and got another rep who stated that Rushcard DID receive the documentsEveryone provides conflicting informationI was told by a rep that I would receive a provisional credit in daysEach rep I ask about it has no ideaI was told that the Dispute Dept would be making a note in the account regarding the credit in hoursdays later, no noteOn 3/28/17, I tried accessing my account online and discovered that Rushcard has closed my accountsI had open accountsThe message it gave me is that my account has been suspendedI contacted Rushcard again and was advised that the corporate office has decided to permanently close my account and the balance I had left in the account would be mailed to me via checkMeanwhile, I have a direct deposit that it being sent to the card TOMORROW and my payroll dept cannot stop it because time has already been processedThe agent informed me that the check would be returned to my employer and I won't be paidUnacceptable! I contacted Rushcard today and was advised that they denied my credit because there was no errorThis is the second time I've had to dispute with Rushcard about unauthorized charges and they should do a better job about keeping their cardholders information privateI've even had to consult with an attorney, *** ***, ###-###-####, *** *** *** *** *** ** ***I just need help and my money back either from the merchant or Rushcard
Regards,
*** ***
October 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: October 23, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she has not received her replacement card and now her current card is not active*** *** also states she reached out on social media and was told to contact RushCard Customer ServiceShe states she has been given the run around and needs to have access to her funds when her deposit post the week of October 24, On October 24, 2016, *** *** contacted RushCard Customer Service and spoke to a representative that advised her that the initial replacement card was returned*** *** address was updated and, an expedited card was sentOn October 24, 2016, a RushCard corporate customer service specialist contacted *** ***, and she apologized stating she jumped the gun filing the Revdex.comShe was satisfied with the replacement card being expedited RushCard considers this issue resolved We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
December 2, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
informationOn October 19, 2015, RushCard debited $from *** ***
account to recoup the initial credit issued in advance of the direct deposit
posted on October 17, RushCard issued two supplementary courtesy credits
of $per credit, to recompense *** *** for the unusual account
fluctuations and inconvenience caused by the service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
[I have received access to my money on 10/28/15, but it took days for them to resolve the issueDue to the length of time it took to get this resolved, it has caused other issuesI have now been charged a $deposit and a $shut off fee and a $late payment penalty from my electric provider becuase I was not able to pay my $electric bill by 10/19/I believe that they should be responsible for reimbursing me for that
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint In their response they must of pasted this response as they called me *** *** in their responseThat is not my nameTheir providing no charges for the next few months does not reimburse me for my late fees from several vendors I had to pay
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that while my issue WAS resolvedI am still dissatisfied with the company policies and business practices of UniRsh (Rush Card)I will be cancelling my account soon, and I feel that people should BEWARE when dealing with Rush Card.I am fine with this matter being closed as there is nothing more that I want from this company, other than to no longer have to deal with itI will be removing all of my funds and closing my account within the week
Regards,
*** ***
My phone didnt pull up this comment sectionhowever my issue was resolved via Unirush Corporate and I am highly satisfied
May 9, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: May 8, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she purchased cruise tickets on May 3, and the transactions were pending on the RushCard account. *** *** also states she cancelled the transaction from *** Cruise. *** *** would like the pending transaction for $released Our records indicate that on May 5, *** *** contacted RushCard customer service and spoke to an agent and was advised that the transaction from *** Cruise Line in the amount of $was pending on the account. At that time, *** *** was advised that a Merchant Hold Release Letter was needed to assist with releasing the hold. The merchant letter was received and verified on May 9, 2017. The pending hold for $was released and the funds were available on the RushCard account. On May 9, 2017, a RushCard corporate specialist contacted *** *** to advise of the information. We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I absolutely do not accept UniRush Financial's proposed solution. This error on their part has caused me more than $11.90; and as previously stated this was an ATM withdrawal and when I spoke with them (the merchant) there was no error on their part; as well as no settling of funds to be made. The money was simply withdrawn and then reversed without reason by UniRush and instead of them notifying me of their error and what needed to happen; so I could be prepared; they simply corrected their at my expense; causing me a hardship for the following two weeks and thereafterAlso, as previously stated, my fiance's business websites payment comes directly from my account monthly; UniRush's actions caused May's payment be unavailable; therefore causing me to have to make double payments for June, because I am paid bi-weekly. Also consider, a potential consumer can scan his business card and it takes that potential consumer to the website; how embarrassing is it that these cards are out there and you cannot even view his website! How unprofessional that looks, how many possibilities did we lose/are we loosing because of this?I'm sorry but UniRush is a multi-million dollar company, they can do better than $for the trouble they have caused
Regards,
*** ***
January 19, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Attached to the complaint response is a screenshot of the $loyalty credit issued to *** *** account on December 1, due to the conversion Per previous response, we do not show any record of receiving *** *** rebuttal letter*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We are unable to proceed further if we have no record of receiving a rebuttal letter or any additional documentation to support and reopen the denied claimWe encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
I *** *** give *** *** authority to pursue the matter addressed I this compliantI can also be contacted since I am the card holder *** *** *** *** *** ** ***home phone ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 3, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: April 28, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** ***’s complaint contends that an unauthorized transaction was charged to his RushCard account*** *** also stated that he was provided with conflicting information by RushCard customer service and requested to receive his funds*** *** filed an unauthorized transaction dispute that was denied due to no error occurredRushCard dispute team received a rebuttal letter from *** *** to help reopen the denied claimOn April 29, 2016, the dispute team reviewed the letter and overturned the decision of the claimA final credit or $was issued to *** *** RushCard accountWe appreciate *** *** feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution Tyree TRushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***