Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush Card has stated without explanation, why this reversal of funds was done It is a debit account therefore I cannot take funds out of an ATM unless my paycheck is deposited Rush Card advertises depositing your funds up to two days early and I do not/cannot take anything out of the account until they are available They stated there was a hold on the funds, how? By whom?They have caused others bills to bounce and become in arrears, including a business website for my fiance' where its monthly maintenance fee comes directly out of my account The website is currently down until I can pay it (which will be double); and causing embarrassment as the website address is on his business cards and now when visited by potential customers; is not there! That looks unprofessional and can potentially cost sales!UniRush's explanation is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy direct deposit goes on to the card (weekly)Around October I paid my bill with my card and the funds were rejectedI saw Russell Simmons on the news apologizing for the tech error Well in the meantime funds were still being depositedThe last deposit was 10/21/and I still do not have my funds.I would like my funds and any fees that have or were incurred reimbursed plus some type of financial compensation for having to wait for my direct deposit funds to be available Regards, [redacted] ***
Thanks I have reviewed their reply, and I am rejecting their responseAll of the terms a conditions for my promo off were read and did not read what their are saying about itI was promised my other $and I won't load a dime more untill it is disperse to my accountThis is also on the account that they told me more than once and on different times and dates it should be dispersed and had me waiting for itTheir customers service is terrible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Rushcards response is part of their scam Of course they're gonna say I did not enter the referral code during the application process This allows them to get their fee from my card and my girlfriends new card without crediting the bonuses They know exactly what their doing Of course we entered the referral code otherwise she wouldn't have signed up for a Rushcard Not only was the code entered we called Rushcard the very next day after loading her funds Let's just say for the sake of their defense that the referral code was not entered (which is absolutely not true) it would be an absurd technicality to withhold our funds Bottom line this is a shady business practice therefore we both canceled our cards and moved on I'm not worried about the funds just thought other consumers should be warned of these shady business practices $is not much to me but it sure does add up for them Not many people actually take the time to report such a small fraud so I decided to take the time myself Good day
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information On November 2, 2015, express cash was issued to [redacted] for [redacted] to receive her fundsThe reference number was provided to [redacted] for pick upWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is partial correct I did continue to use my account in fact I am still using my accountThe issue was on when I called on rush card two days after the supposed outage and because I still had $dollar in my account and I needed to take to $to pay my phone bill and the ATM would not let me until days after the outageI called times during this period and I was told rush card was going to do their best to fix it asapI had to pay $disconnection fee per line because I did not pay my phone on timeI understand mistakes happen but I was told I would be compensated and I chose not to join any of the law suits because I really like rush card and it is a disappointment to see that people that did join the law suits are being compensated I am and have always been a loyal customer and this is just not rightin fact I still cant access my account with my phone app and have called customer support twice about the issue and both times was told they are still working on it Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. This is the same message rush card posted on there [redacted] and [redacted] . This dosent fix my issues. Regards, [redacted]
May 10, 2016 VIA ONLINE SUBMISSION: RevDex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ... Complaint number: [redacted] Complaint date: May 10, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she has not been emailed or received any contacted from Rushcard regarding her dispute rebuttal. [redacted] is also requesting that her $806 be refunded to her. On May 06, 2016 [redacted] contacted Rushcard customer service and spoke to a representative regarding her denied dispute. [redacted] was advised that she could file a rebuttal dispute. On May 10, 2016, RushCard received [redacted] rebuttal letter for the dispute. The letter was forwarded to our dispute department for review. On May 10, 2016 a RushCard corporate customer service specialist contacted [redacted] to advise her of this information and the rebuttal timeframe of 45-90 days. We appreciate [redacted] feedback. Our goal is to provide financial convenience and security supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not have access to my payroll funds nor online access to my account I have made another call to Rushcard with no resolution The call center agent always states that they have to email the home office to get assistance of which I never hear of the result A fee holiday is not acceptable I have paid late rent and credit card fees to no avail This standardized response is a huge service failure to me and to many other consumers I am in need of reimbursement of all of my late fees as well as access to all of my money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I am writing in regards to the response email I received from you earlier today The following message was Rushcard's response: November 3, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ’s complaint contends that she was unable to get in contact with RushCard customer service [redacted] also would like to be refunded for a $transaction that was made on her RushCard accountRushCard experienced a significant service interruption on Monday, October 12, related to our processor conversionWe increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get throughOn October 10, 2015, a transaction for $from [redacted] was processed on [redacted] RushCard accountOn October 12, 2015, the transaction settled on the account [redacted] will need to contact the merchant to receive a refundIf [redacted] is unable to resolve the issue with the merchant, she can file a dispute regarding the transaction.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service I did as the email stated and I called [redacted] and spoke with the Manager, Stephanie She advised me that SHE personally refunded my Rushcard on 10/10/in the amount of $and she double-checked and the refund was ACCEPTED by Rushcard Rushcard NEVER added the money back into my account The problem is with Rushcard, NOT [redacted] *** I have continued to call Rushcard, and email Rushcard EVERY DAY, MULTIPLE TIMES A DAY, since October 11, I cannot reach a person....PERIOD I think I have been MORE than patient with Rushcard and am hoping that You, Revdex.com, can get through to them to get this corrected! I appreciate all that you are doing and look forward to hearing from you soon! Thank You!! [redacted] Complaint# [redacted] Submitted on 10/29/
January 17, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 11, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she received a refund $that was sent to a closed account [redacted] indicates she contacted RushCard to update her address on file [redacted] also states the refund was sent to her old address [redacted] would like a refund for the $that was sent to the incorrect address Our records indicate that on December 4,a bill payment in the amount of $was sent to [redacted] to the address on file of [redacted] The bill payment for this amount was stopped on December 5, and credited back to the account The bill payment was again sent out to [redacted] on December 13th and later stopped on January 4th as well The funds of $were then credited back to the account ending in [redacted] on January 4th the funds were returned to the remitter on January 16, On January 17, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
October 13, 2015 VIA ONLINE SUBMISSION: RevDex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio... 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the RevDex.com® (“BBB”) received from [redacted] on October 7, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account on October 5, 2015 in error. [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address. On October 5, 2015, a block was placed on [redacted] account. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***, and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. [redacted] began submitting the requested documents to verify her identity on October 5, 2015. The documents submitted by [redacted] were deemed invalid due to specific documentation needed. On October 8, 2015, valid documentation was provided by [redacted] and the account was unblocked. A RushCard Corporate Customer Service Specialist contacted [redacted] on October 13, 2015 to advise of this information. We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Satoyra H. Corporate Customer Service
Revdex.com:The issue has been resolvedThe funds were released on :10/21/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Card ending in [redacted] was closed on August 1, before any replacement card was issuedI was charged $for unlimited rush transactions and a $replacement card feeThe account is closed and a request for refund was submitted but not answeredI'm asking for $the amount charged for the closed card account Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I am very upset with this company. I spoke with [redacted] they haven't received anything from rush yet. So they probably haven't sent it yet Regards, [redacted]
January 12, VIA ONLINE SUBMISSION: E4th SteCincinnati, Ohio RevDex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that his account was closed, and check was sent for the funds on the account [redacted] indicates that he did not want his RushCard account to be closed and that he was going to withdraw the funds in the account on his own [redacted] would like the funds back that were taken from his accountOur records indicate that on December 30, [redacted] contacted RushCard customer service to inquire on the status of his disputeDuring the phone contact [redacted] advised the RushCard agent to close his account On December 30, the remaining funds of $were sent by check to the address on file RushCard records further indicate that on December 30th as well the bill payment was requested to be stopped On January 12, the funds of $were credited back to [redacted] account On January 12, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush Card has stated without explanation, why this reversal of funds was done It is a debit account therefore I cannot take funds out of an ATM unless my paycheck is deposited Rush Card advertises depositing your funds up to two days early and I do not/cannot take anything out of the account until they are available They stated there was a hold on the funds, how? By whom?They have caused others bills to bounce and become in arrears, including a business website for my fiance' where its monthly maintenance fee comes directly out of my account The website is currently down until I can pay it (which will be double); and causing embarrassment as the website address is on his business cards and now when visited by potential customers; is not there! That looks unprofessional and can potentially cost sales!UniRush's explanation is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy direct deposit goes on to the card (weekly)Around October I paid my bill with my card and the funds were rejectedI saw Russell Simmons on the news apologizing for the tech error Well in the meantime funds were still being depositedThe last deposit was 10/21/and I still do not have my funds.I would like my funds and any fees that have or were incurred reimbursed plus some type of financial compensation for having to wait for my direct deposit funds to be available Regards, [redacted] ***
final credit was issued October 27,
Thanks I have reviewed their reply, and I am rejecting their responseAll of the terms a conditions for my promo off were read and did not read what their are saying about itI was promised my other $and I won't load a dime more untill it is disperse to my accountThis is also on the account that they told me more than once and on different times and dates it should be dispersed and had me waiting for itTheir customers service is terrible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Rushcards response is part of their scam Of course they're gonna say I did not enter the referral code during the application process This allows them to get their fee from my card and my girlfriends new card without crediting the bonuses They know exactly what their doing Of course we entered the referral code otherwise she wouldn't have signed up for a Rushcard Not only was the code entered we called Rushcard the very next day after loading her funds Let's just say for the sake of their defense that the referral code was not entered (which is absolutely not true) it would be an absurd technicality to withhold our funds Bottom line this is a shady business practice therefore we both canceled our cards and moved on I'm not worried about the funds just thought other consumers should be warned of these shady business practices $is not much to me but it sure does add up for them Not many people actually take the time to report such a small fraud so I decided to take the time myself Good day
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information On November 2, 2015, express cash was issued to [redacted] for [redacted] to receive her fundsThe reference number was provided to [redacted] for pick upWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is partial correct I did continue to use my account in fact I am still using my accountThe issue was on when I called on rush card two days after the supposed outage and because I still had $dollar in my account and I needed to take to $to pay my phone bill and the ATM would not let me until days after the outageI called times during this period and I was told rush card was going to do their best to fix it asapI had to pay $disconnection fee per line because I did not pay my phone on timeI understand mistakes happen but I was told I would be compensated and I chose not to join any of the law suits because I really like rush card and it is a disappointment to see that people that did join the law suits are being compensated I am and have always been a loyal customer and this is just not rightin fact I still cant access my account with my phone app and have called customer support twice about the issue and both times was told they are still working on it Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. This is the same message rush card posted on there [redacted] and [redacted] . This dosent fix my issues. Regards, [redacted]
May 10, 2016 VIA ONLINE SUBMISSION: RevDex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ... Complaint number: [redacted] Complaint date: May 10, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she has not been emailed or received any contacted from Rushcard regarding her dispute rebuttal. [redacted] is also requesting that her $806 be refunded to her. On May 06, 2016 [redacted] contacted Rushcard customer service and spoke to a representative regarding her denied dispute. [redacted] was advised that she could file a rebuttal dispute. On May 10, 2016, RushCard received [redacted] rebuttal letter for the dispute. The letter was forwarded to our dispute department for review. On May 10, 2016 a RushCard corporate customer service specialist contacted [redacted] to advise her of this information and the rebuttal timeframe of 45-90 days. We appreciate [redacted] feedback. Our goal is to provide financial convenience and security supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not have access to my payroll funds nor online access to my account I have made another call to Rushcard with no resolution The call center agent always states that they have to email the home office to get assistance of which I never hear of the result A fee holiday is not acceptable I have paid late rent and credit card fees to no avail This standardized response is a huge service failure to me and to many other consumers I am in need of reimbursement of all of my late fees as well as access to all of my money Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I am writing in regards to the response email I received from you earlier today The following message was Rushcard's response: November 3, 2015VIA ONLINE SUBMISSION:Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ’s complaint contends that she was unable to get in contact with RushCard customer service [redacted] also would like to be refunded for a $transaction that was made on her RushCard accountRushCard experienced a significant service interruption on Monday, October 12, related to our processor conversionWe increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get throughOn October 10, 2015, a transaction for $from [redacted] was processed on [redacted] RushCard accountOn October 12, 2015, the transaction settled on the account [redacted] will need to contact the merchant to receive a refundIf [redacted] is unable to resolve the issue with the merchant, she can file a dispute regarding the transaction.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service I did as the email stated and I called [redacted] and spoke with the Manager, Stephanie She advised me that SHE personally refunded my Rushcard on 10/10/in the amount of $and she double-checked and the refund was ACCEPTED by Rushcard Rushcard NEVER added the money back into my account The problem is with Rushcard, NOT [redacted] *** I have continued to call Rushcard, and email Rushcard EVERY DAY, MULTIPLE TIMES A DAY, since October 11, I cannot reach a person....PERIOD I think I have been MORE than patient with Rushcard and am hoping that You, Revdex.com, can get through to them to get this corrected! I appreciate all that you are doing and look forward to hearing from you soon! Thank You!! [redacted] Complaint# [redacted] Submitted on 10/29/
January 17, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: January 11, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she received a refund $that was sent to a closed account [redacted] indicates she contacted RushCard to update her address on file [redacted] also states the refund was sent to her old address [redacted] would like a refund for the $that was sent to the incorrect address Our records indicate that on December 4,a bill payment in the amount of $was sent to [redacted] to the address on file of [redacted] The bill payment for this amount was stopped on December 5, and credited back to the account The bill payment was again sent out to [redacted] on December 13th and later stopped on January 4th as well The funds of $were then credited back to the account ending in [redacted] on January 4th the funds were returned to the remitter on January 16, On January 17, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
October 13, 2015 VIA ONLINE SUBMISSION: RevDex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio... 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the RevDex.com® (“BBB”) received from [redacted] on October 7, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account on October 5, 2015 in error. [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address. On October 5, 2015, a block was placed on [redacted] account. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***, and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. [redacted] began submitting the requested documents to verify her identity on October 5, 2015. The documents submitted by [redacted] were deemed invalid due to specific documentation needed. On October 8, 2015, valid documentation was provided by [redacted] and the account was unblocked. A RushCard Corporate Customer Service Specialist contacted [redacted] on October 13, 2015 to advise of this information. We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Satoyra H. Corporate Customer Service
Revdex.com:The issue has been resolvedThe funds were released on :10/21/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Card ending in [redacted] was closed on August 1, before any replacement card was issuedI was charged $for unlimited rush transactions and a $replacement card feeThe account is closed and a request for refund was submitted but not answeredI'm asking for $the amount charged for the closed card account Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I am very upset with this company. I spoke with [redacted] they haven't received anything from rush yet. So they probably haven't sent it yet Regards, [redacted]
January 12, VIA ONLINE SUBMISSION: E4th SteCincinnati, Ohio RevDex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced aboveUniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that his account was closed, and check was sent for the funds on the account [redacted] indicates that he did not want his RushCard account to be closed and that he was going to withdraw the funds in the account on his own [redacted] would like the funds back that were taken from his accountOur records indicate that on December 30, [redacted] contacted RushCard customer service to inquire on the status of his disputeDuring the phone contact [redacted] advised the RushCard agent to close his account On December 30, the remaining funds of $were sent by check to the address on file RushCard records further indicate that on December 30th as well the bill payment was requested to be stopped On January 12, the funds of $were credited back to [redacted] account On January 12, a corporate resolutions specialist attempted to contact [redacted] to advise of the following information We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
I sent them proof the company cancelled me days agoI talked to company twiceThey said I'd get a refundRush card hasn't returned my money
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: *** [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service