October 27, VIA ONLINE SUBMISSION:Revdex.com® E4th STE 600Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] Complaint date: October 20, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that he provided his friends with his referral code for the promotional Refer a Friend and has yet to receive his promotional credit of $ [redacted] is requesting his credits for the Refer a Friend promotion After review of [redacted] RushCard account, it was determined that he did qualify for the Refer a Friend payout Per the RushCard records [redacted] account indicates that the Refer a Friend promotion was paid in the amounts of $on the dates of: 10/1, 10/and 10/and further dates in September If [redacted] believes additional credits are due to him, the customers he has referred will need to contact RushCard for further review of their accounts On October 25, a corporate resolutions specialist attempted to contact [redacted] to advise him of this information We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properlyThe direct deposit that was received had a different name then what was provided on the account and was returned back to the remitter on October 19, MsRamos stated that she received the funds from her employer and requested for the account to be closedWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is... in response to the attached complaint, Complaint No. [redacted] , which the RevDex.com® (“BBB”) received from [redacted] Singleton, on November 4, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she did not receive her $40.00 to her RushCard account for the ref a friend program. [redacted] also stated that she would like to be compensated for the ref a friend program.On September 10, 2015, [redacted] applied for a RushCard with using a referral code [redacted] at the time of the application. On November 10, 2015, [redacted] contacted RushCard customer service and was advised that her card needed to be activated in order to receive the Ref a Friend Credit. On November 13, 2015, [redacted] s account was credited $20.00 for the Ref a Friend Program. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. Tyree T.Corporate Customer Service
March 3, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she recently contacted [redacted] about a transaction for $that was pending on her RushCard account, and they stated that the pre authorization hold was released and funds returned [redacted] also states she has not been able to get in contact with anyone at RushCard to assist her with this issue [redacted] is requesting her funds be credited back to her RushCard account Our records indicate that the charge from [redacted] for $posted to [redacted] account on 3/2/On March 3, a RushCard corporate service specialist attempted to contact [redacted] to advise her of this and to let her know that she could file a disputeA detailed message was left for a callback We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. yes I did talk to the lady and she tried to trick me into lying. I went back to my records and gave her the proper dates which she saw. Then she tells me,that I had to wait 90days before I will hear from them. My response was, how many 90days I have to wait. they has been telling me the same thing all of time . how many 90days I have to wait. just another stall tactic which I am tried of . they mess up my credit and take my money . this is embezzlement and they act like they don't care. so anything you can do will be appreciate., .
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 20, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to load a $ [redacted] cash load onto her RushCard account on October 13, [redacted] also stated that on November 17, 2015, that a $card to card transfer was processed to her account by a third party that she never received [redacted] would like for the $ [redacted] cash load and the $card to card transfer to be placed to her RushCard accountOn October 13, 2015, [redacted] attempted to load a $ [redacted] cash load deposit to her account ending in [redacted] On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted] On November 28, 2015, the $and the $card to card transfers were reversed to [redacted] accountThe funds were transferred off the account the same day as wellAfter further research it was determined that the cash load was never received on RushCard’s end and that [redacted] will need to work directly with [redacted] for a resolution We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I disagree this information provide [redacted] is false! I even contacted the merchant and the time and they had no profile that I was a member with themI never authorized the charge nor I’m not a member with this companyYou still haven’t sent my denial letterPlease issue my refund Regards, [redacted]
Problem: Rushcard Account Services My name is [redacted] my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me 530 immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since 2008 so I... called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance [redacted] whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait 90 days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in [redacted] or [redacted] ending in [redacted] by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worseDesired Outcome: I want my money released immediately
On July 22,unirush claim they sent out my bill pay to the wrong address so then I contacted them on the 29,I was advised to wait then they contacted me on August 3,from one of there Representatives called me and advised me that a new bill pay was sent out on August 3,I never received it so I contacted them on August 15,they claim the bill payment( refund) came back to them witch is a lie and I contacted them again today August 16,and spoken to a supervisor and I asked her what address did my refund check get sent back from she couldn't provide me the information because no refund check went out.ive verified my address wit them several times unirush is liars,cheaters,deceitful, and they need to start being truthful honestly they need to be shut down they business development is very poor I wouldn't recommend anyone to rush card.I contacted you guys at the Revdex.com on 8/2/and my case number for that is [redacted] unirush claim that they didn't speak to me on the Rd of August but they did and they put it in the report on the Revdex.com also
This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint he stated his RushCard was used without his authorizationHe said he received a letter stating no error occurredHe is requesting for the funds to be returned back into his account Our records indicate on January 4th, [redacted] contacted RushCard to file an unauthorized dispute totaling $1,with [redacted] , on four different transactions, posted between October 2nd, to January 1st, He claimed he has [redacted] and did not make the chargesOn January 16, [redacted] claim was denied due to no error foundThe disputed transactions were made on three different cards [redacted] initially told us his cards were in his possession then changed his story when he spoke with our Disputes ManagerHe claimed he never received the cards in the mail
November 6, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance [redacted] complaint states that $deducted from his RushCard account via RushCard’s Bill Payment system were not delivered to the appropriate payee, and that he was unable to resolve this issue with RushCard’s Customer Service Department A RushCard Customer Service Representative contacted [redacted] on 10/30/to apologize for the inconvenience this matter caused, to check the status of his account and to ensure [redacted] that this issue would be investigated thoroughlyOn 11/3/2015, RushCard applied a credit in the amount of $to [redacted] account for the undelivered funds deducted via RushCard’s Bill Payment system Additionally, RushCard issued a $ courtesy credit to [redacted] account and can confirm that [redacted] was able to conduct transactions with his RushCard as of 10/12/2015, and each day thereafter.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: They still will not let me have access to my moneyAnd it's been a whole month now and charging me for a card I can't even use I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account information We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly Additionally, RushCard issued a $ courtesy credit to [redacted] RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
On June 29th, 2016, [redacted] contacted RushCard to file a dispute on two card-to-card transfers that occurred on June 29th, The first card to card transfer was for $550.00, and the second card to card transfer was for $420.00; totaling $ [redacted] claimed that his card had been in his possession the whole timeHe said he does not know the receiver of the fund, and how they were able to process the transfer without his knowledge [redacted] stated he never signed up for an online account On July 14th, 2016, [redacted] claim was denied for conclusive evidenceFor the online account to be set up to initiate a card to card transfer, perpetrators would need [redacted] card numbers, card expiration date, CVV code, and his social security number [redacted] can reach out to us with any details in regards to this issueWe appreciate [redacted] feedback regarding this matter, and the opportunity this will provide upon this letter Regards, RushCard Corporate Customer Service
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn November 25, 2015, [redacted] was credited $to her RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: June 30, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] states in her complaint she filed a dispute after unauthorized transactions posted to her accountShe is requesting a refund Our records indicate on June 30, 2017, [redacted] contacted RushCard to file an unauthorized disputeIn her subsequent dispute form [redacted] claim her card was in her possession and her pin memorized [redacted] was told if the investigation takes more ten business days, by July 17, provisional credit will be provided to herOnce a decision has been made [redacted] will be notified by mail Regards, RushCard Corporate Customer Service
Hello, Please see attached, I did send clarification several times on why, Rush Card (Unirush) has not resolved the issueThe issue still stands, this company has not removed the security code that someone placed on [redacted] account
In [redacted] she states she file a dispute and has not heard back from RushCardShe is requesting a refund Our records indicate on March 13, 2017, RushCard Disputes Department received email from [redacted] wanting to file a disputeOn March 21, [redacted] return the dispute form with more detailsShe confirmed she purchased merchandise from [redacted] ***; however, she never received the merchandiseAt this time, [redacted] ***’s dispute is still under investigationChargebacks are sent to merchants requesting reversal of charge and must comply with days or credit will be issued [redacted] will contacted as soon as we get new information from merchant Regard RushCard Corporate
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I have not received anything from the company telling me about a rebuttal letter. A lady from there called me after I contacted [redacted] and told me about a letter. So yes I will be sending a letter asking for all of there investigating documents. Regards, [redacted]
October 27, VIA ONLINE SUBMISSION:Revdex.com® E4th STE 600Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] Complaint date: October 20, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that he provided his friends with his referral code for the promotional Refer a Friend and has yet to receive his promotional credit of $ [redacted] is requesting his credits for the Refer a Friend promotion After review of [redacted] RushCard account, it was determined that he did qualify for the Refer a Friend payout Per the RushCard records [redacted] account indicates that the Refer a Friend promotion was paid in the amounts of $on the dates of: 10/1, 10/and 10/and further dates in September If [redacted] believes additional credits are due to him, the customers he has referred will need to contact RushCard for further review of their accounts On October 25, a corporate resolutions specialist attempted to contact [redacted] to advise him of this information We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properlyThe direct deposit that was received had a different name then what was provided on the account and was returned back to the remitter on October 19, MsRamos stated that she received the funds from her employer and requested for the account to be closedWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is... in response to the attached complaint, Complaint No. [redacted] , which the RevDex.com® (“BBB”) received from [redacted] Singleton, on November 4, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she did not receive her $40.00 to her RushCard account for the ref a friend program. [redacted] also stated that she would like to be compensated for the ref a friend program.On September 10, 2015, [redacted] applied for a RushCard with using a referral code [redacted] at the time of the application. On November 10, 2015, [redacted] contacted RushCard customer service and was advised that her card needed to be activated in order to receive the Ref a Friend Credit. On November 13, 2015, [redacted] s account was credited $20.00 for the Ref a Friend Program. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. Tyree T.Corporate Customer Service
March 3, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: March 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she recently contacted [redacted] about a transaction for $that was pending on her RushCard account, and they stated that the pre authorization hold was released and funds returned [redacted] also states she has not been able to get in contact with anyone at RushCard to assist her with this issue [redacted] is requesting her funds be credited back to her RushCard account Our records indicate that the charge from [redacted] for $posted to [redacted] account on 3/2/On March 3, a RushCard corporate service specialist attempted to contact [redacted] to advise her of this and to let her know that she could file a disputeA detailed message was left for a callback We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. yes I did talk to the lady and she tried to trick me into lying. I went back to my records and gave her the proper dates which she saw. Then she tells me,that I had to wait 90days before I will hear from them. My response was, how many 90days I have to wait. they has been telling me the same thing all of time . how many 90days I have to wait. just another stall tactic which I am tried of . they mess up my credit and take my money . this is embezzlement and they act like they don't care. so anything you can do will be appreciate., .
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 20, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to load a $ [redacted] cash load onto her RushCard account on October 13, [redacted] also stated that on November 17, 2015, that a $card to card transfer was processed to her account by a third party that she never received [redacted] would like for the $ [redacted] cash load and the $card to card transfer to be placed to her RushCard accountOn October 13, 2015, [redacted] attempted to load a $ [redacted] cash load deposit to her account ending in [redacted] On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted] On November 28, 2015, the $and the $card to card transfers were reversed to [redacted] accountThe funds were transferred off the account the same day as wellAfter further research it was determined that the cash load was never received on RushCard’s end and that [redacted] will need to work directly with [redacted] for a resolution We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I disagree this information provide [redacted] is false! I even contacted the merchant and the time and they had no profile that I was a member with themI never authorized the charge nor I’m not a member with this companyYou still haven’t sent my denial letterPlease issue my refund Regards, [redacted]
Problem: Rushcard Account Services My name is [redacted] my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me 530 immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since 2008 so I... called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance [redacted] whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait 90 days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in [redacted] or [redacted] ending in [redacted] by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worseDesired Outcome: I want my money released immediately
On July 22,unirush claim they sent out my bill pay to the wrong address so then I contacted them on the 29,I was advised to wait then they contacted me on August 3,from one of there Representatives called me and advised me that a new bill pay was sent out on August 3,I never received it so I contacted them on August 15,they claim the bill payment( refund) came back to them witch is a lie and I contacted them again today August 16,and spoken to a supervisor and I asked her what address did my refund check get sent back from she couldn't provide me the information because no refund check went out.ive verified my address wit them several times unirush is liars,cheaters,deceitful, and they need to start being truthful honestly they need to be shut down they business development is very poor I wouldn't recommend anyone to rush card.I contacted you guys at the Revdex.com on 8/2/and my case number for that is [redacted] unirush claim that they didn't speak to me on the Rd of August but they did and they put it in the report on the Revdex.com also
This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources In [redacted] complaint he stated his RushCard was used without his authorizationHe said he received a letter stating no error occurredHe is requesting for the funds to be returned back into his account Our records indicate on January 4th, [redacted] contacted RushCard to file an unauthorized dispute totaling $1,with [redacted] , on four different transactions, posted between October 2nd, to January 1st, He claimed he has [redacted] and did not make the chargesOn January 16, [redacted] claim was denied due to no error foundThe disputed transactions were made on three different cards [redacted] initially told us his cards were in his possession then changed his story when he spoke with our Disputes ManagerHe claimed he never received the cards in the mail
November 6, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance [redacted] complaint states that $deducted from his RushCard account via RushCard’s Bill Payment system were not delivered to the appropriate payee, and that he was unable to resolve this issue with RushCard’s Customer Service Department A RushCard Customer Service Representative contacted [redacted] on 10/30/to apologize for the inconvenience this matter caused, to check the status of his account and to ensure [redacted] that this issue would be investigated thoroughlyOn 11/3/2015, RushCard applied a credit in the amount of $to [redacted] account for the undelivered funds deducted via RushCard’s Bill Payment system Additionally, RushCard issued a $ courtesy credit to [redacted] account and can confirm that [redacted] was able to conduct transactions with his RushCard as of 10/12/2015, and each day thereafter.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: They still will not let me have access to my moneyAnd it's been a whole month now and charging me for a card I can't even use I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account information We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly Additionally, RushCard issued a $ courtesy credit to [redacted] RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
On June 29th, 2016, [redacted] contacted RushCard to file a dispute on two card-to-card transfers that occurred on June 29th, The first card to card transfer was for $550.00, and the second card to card transfer was for $420.00; totaling $ [redacted] claimed that his card had been in his possession the whole timeHe said he does not know the receiver of the fund, and how they were able to process the transfer without his knowledge [redacted] stated he never signed up for an online account On July 14th, 2016, [redacted] claim was denied for conclusive evidenceFor the online account to be set up to initiate a card to card transfer, perpetrators would need [redacted] card numbers, card expiration date, CVV code, and his social security number [redacted] can reach out to us with any details in regards to this issueWe appreciate [redacted] feedback regarding this matter, and the opportunity this will provide upon this letter Regards, RushCard Corporate Customer Service
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceOn November 25, 2015, [redacted] was credited $to her RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
October 21, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: June 30, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] states in her complaint she filed a dispute after unauthorized transactions posted to her accountShe is requesting a refund Our records indicate on June 30, 2017, [redacted] contacted RushCard to file an unauthorized disputeIn her subsequent dispute form [redacted] claim her card was in her possession and her pin memorized [redacted] was told if the investigation takes more ten business days, by July 17, provisional credit will be provided to herOnce a decision has been made [redacted] will be notified by mail Regards, RushCard Corporate Customer Service
Hello, Please see attached, I did send clarification several times on why, Rush Card (Unirush) has not resolved the issueThe issue still stands, this company has not removed the security code that someone placed on [redacted] account
In [redacted] she states she file a dispute and has not heard back from RushCardShe is requesting a refund Our records indicate on March 13, 2017, RushCard Disputes Department received email from [redacted] wanting to file a disputeOn March 21, [redacted] return the dispute form with more detailsShe confirmed she purchased merchandise from [redacted] ***; however, she never received the merchandiseAt this time, [redacted] ***’s dispute is still under investigationChargebacks are sent to merchants requesting reversal of charge and must comply with days or credit will be issued [redacted] will contacted as soon as we get new information from merchant Regard RushCard Corporate
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I have not received anything from the company telling me about a rebuttal letter. A lady from there called me after I contacted [redacted] and told me about a letter. So yes I will be sending a letter asking for all of there investigating documents. Regards, [redacted]