RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Even though I eventually was able to get my funds out of my account, the time it took and the aggravation and problems it caused was not made any better with the free fee compensation they claim they will offer. I believe my well being and sanity is worth much more than that pitiful attempt at trying to passify anyone. I will never trust this company again and will do all I can to let othera know what a scam it is. Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello Again, I have read the response from UniRush Financial and I am not satisfied with the response or the offer as they did not include any offer details I have still yet to recieve the fax and/or email I was told days in a row that I would recieve with my Monthly statement from August to September so that I may use that as my document to upload but, because they have not sent it via Fax or Email to me I don't have this document for the sole purpose that it shows the errors that I am disputing on clearly on my AccountI have read my terms and conditions and in the terms in conditions it clearly states:" terms an conditions,an they clearly state that, if I have contacted you guys(RushCard) with in Two business days after losing my PIN,Card, and/or Account Access, I would lose no more than $and that if I didn't contact them to inform RushCard that my PIN,Card and/or Online Account access had be lost, stolen or compromised, I could lose all my funds in the accountWell I clearly notified them the day of the situation of which I had over $on my account on the date I contacted them and then once I contacted them My funds were goneYes, I did lose my purse but I also had my online account access blocked and NEVER submitted a claim for the [redacted] payment for as it still isn't Paid and was Charged back on to the card in Question on 9/4/and now I have received a late payment and my services threatened to be terminatedAlso, I did not benefit from any of these transactions that I disputed on card ending -***I have made several attempts to work with the merchant and because I can't get into my account since 8/26/I have been unable to give the information needed to the merchants and since my account was hacked and all my information was changed how in the world am I suppose to memorize a pin that was changed without my knowledge? An also how was I suppose to be able to update my information when I needed to log in to my online account and verify the information on the account and I was unsuccessful since all my information was changed and I did not recieve an update to say it was changed because my [redacted] account was also compromisedI just want what I rightfully mine and to keep a roof over my family headsI have made several calls to the rush Card number and every Agent has told me they would be refunding the amount I was out and that is all I want is a provisional credit so I may pay my bills again and my Landlord [redacted] was Paid on 8/26/and finalized on 08/27/and then was returned threw a [redacted] chargeback on 9/4/and 9/6/16, where that money is they still can't tell me at-least where the payment is for [redacted] The card to card transfer was me that initiated that transaction but then once I called the money was off the account threw and ATM in [redacted] how am I in cities at the same time with no way around but my mom? Thank you and look forward to again Solving this issue and getting my funds returned as the Term and Conditions clearly state under #and on terms and condition page Regards, [redacted]
March 20, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 17, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her card, and that she would have to wait for a replacement card [redacted] also states that she did not ask RushCard to block her card and needs to have access to the funds on her account On July 31, [redacted] spoke with RushCard customer service and was advised that the card account was blocked due to the card being compromised [redacted] was advised that a card replacement needed to be processed [redacted] rejected the card replacement to be sent to her On May 20, a corporate customer service representative attempted to contact [redacted] to advise of the information regarding her RushCard account We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I faxed you over some documents on friday please feel free to submitt them to Rushcard please cause I want answers to my moneyI want my moneyIf they say that they have proof of me withdrawling these transactions I [redacted] wants to see it please or just solve my problem by giving me my money back and explain why my account was closed without notification please Regards, [redacted]
The Revdex.com W Seventh St Suite Cincinnati Ohio 45202- RE: Case [redacted] May 1, We received [redacted] complaint regarding access to her funds and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards RushCard’s standard operating procedures require that we monitor our customer accounts for compliance, suspicious activity, account take over, fraudulent activity and to protect the integrity of RushCard as a business and our customer accounts On 4/26/ [redacted] card was blocked due to possible account take overPer process and procedure we have asked [redacted] to provide us verification documentation (valid State issued ID/Driver’s License, SS card, and proof of address – dated within the last days)I am showing that [redacted] has sent in all the required documentation and they were forwarded to the corporate office for review On 4/28/Corporate has reviewed documents and [redacted] card has been unblockedWe apologize for any inconvenience and frustration this may have caused [redacted] Starkey We appreciate [redacted] feedbackOur goal is to make sure we not only protect our members but also protect the integrity of RushCard Regards, [redacted] Customer Service Specialist
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account information We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
September 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: September 11, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he entered a Referral promotional code when applying for a new RushCard and now RushCard is not honoring the promotion [redacted] also states as a remedy to waive the activation fee, since the Referral code did not take From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codesOur records indicate that [redacted] started contacting RushCard customer service on September 11, after loading $and the One Time Card Fee was taken out [redacted] indicate that he was missing credits for the Refer a Friend promotion As disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card FeeQualifying Load must be made via ACH credit, cash load, or Ingo check deposit [redacted] was advised that he did not qualify because he was a current cardholder [redacted] then requested a credit of $for the one time card feeThe agent that [redacted] spoke to advised him that there was no promotional code on the application to credit that feeOn September 12, a RushCard corporate specialist contacted [redacted] to reiterate this informationAs a courtesy, the One Time Card Fee was waived [redacted] was satisfied with the resolution We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintJust sent them the last piece and now nobody wants to answer the phoneIm sick of them!!!!!!!!!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I am still unable to get to customer service .This is the worst company ever .] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards to this matter I wish to not take the time to Persue this matter furtherI do not agree with the actions taken personallyI also have a written statement from Rushcard stating once I send over the merchant release funds would be release that dayIf Rush will like a copy please send me an email addressI was going off what your company stated which proved to be incorrect Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintUnirush has not corporate with this matterThe fact that I had previously shopped with the merchant thaty cards were used at doesn't address the fact that my card was stolen and used in many same.location as I have shopped before and other locationsI have provided proof from my employer to uniriah and BBN showing I was thousands of miles away from the time my card was used by the individual who stole my information and wristletAlong with my unirush card were my capital one and coporate card were Stole as used and capital one and us bank.has issuese.new cards and refunded every penny that was used by the individual who stole my cardsI .only having this issues getting my credit for fraud transactions with unirush.unless they obtain copies of the receipts from the merchant and seriously investigate this matter unirush needs to credit my card every penny of the fraud chargesThere are over complaints on google and the company website about the same issues I am.dealing withThis company needs to refund my money for all the fraud charges immediately.The moment my card went missing I called unirush and spoke with Jose who didn't close my card at my requestI had to call the next day when I saw additional charges and that when they closed my.caed and tried to charge me $for a replacement card and postage In simply ask for the Revdex.com to not rest until this case is resolve in me getting my full refundUnirush has given me so many information every time I call just to get my off the phoneI request all documents used for this.caae and I still don't have any communication from unirush.Please help me.gert.rightful refund.Regardss, [redacted] ***
October 14,VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio Re: Case # [redacted] Consumer: [redacted] To Whom ItMay Concern: This letter is in response to theattached complaint, Case No [redacted] , whichthe Revdex.com® (“Revdex.com”)received from [redacted] , on October 12, UniRush, LLC d/b/a RushCardtakes customer complaints seriously and strives to provide quality customerservice while dutifully protecting customer identities and resources RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transitionWe are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received We have been workingdiligently to get our system back up and running smoothlyCurrently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperlyAt RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when neededWe understand the seriousconsequences when we fail in meeting that expectationA $customerservice credit has been provided to [redacted] account for the inconvenience Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening againRegards, Tyree T.Customer Service Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only because my funds were refundedI will never suggest this company to anyone as the process to even get refunded was deplorable and certainly served as a reminder as to why I shut down my account Regards, [redacted] ***
March 7, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Case #: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on March 6, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she received the wrong routing number and her deposit was put in someone else’s account [redacted] states that the funds were placed on another account and the funds were used [redacted] would like a refund to her account On August 28, [redacted] contacted RushCard customer service and requested the direct deposit form to be mailed to her home address, and faxed to her On August 28, [redacted] request was completed and the direct deposit form was mailed and faxed to her per her request The Chase Bank routing number that was provided to [redacted] was [redacted] We have attempted to contact [redacted] on March 7, to provide the following information We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Sincerely, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [As I have already advised I had $in one rush goal account and $in another rush goal account You have only been able to provide info that the $transferred over to my card I have provided screenshots that your system showed the $transferred and my card balance does NOT reflect this Nor able are you able to show that it transferred successfully I will continue to push this issue until you have credited my $back to my rush goal account Regards, [redacted] ***
Revdex.com:I am in no way happy with the conclusionThis is the 2nd claim that has been denied meaning I have lost $2,because of fraud and no help from my rush card accountAnd you still have my money in the account and the card is deactivated so how can I get my money or the card reactivated? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com W Seventh St Suite Cincinnati OH RE: Case [redacted] May 13, We received [redacted] ***’s complaint regarding access to her blocked account and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We understand the concern [redacted] have regarding receiving her refer a friend creditsThe referral credits will not be given since the account is not in good standings with RushCard [redacted] ***’s account is closed and will not be reopened We appreciate [redacted] ***’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Even though I eventually was able to get my funds out of my account, the time it took and the aggravation and problems it caused was not made any better with the free fee compensation they claim they will offer. I believe my well being and sanity is worth much more than that pitiful attempt at trying to passify anyone. I will never trust this company again and will do all I can to let othera know what a scam it is. Regards, [redacted]
October 28, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insuranceWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello Again, I have read the response from UniRush Financial and I am not satisfied with the response or the offer as they did not include any offer details I have still yet to recieve the fax and/or email I was told days in a row that I would recieve with my Monthly statement from August to September so that I may use that as my document to upload but, because they have not sent it via Fax or Email to me I don't have this document for the sole purpose that it shows the errors that I am disputing on clearly on my AccountI have read my terms and conditions and in the terms in conditions it clearly states:" terms an conditions,an they clearly state that, if I have contacted you guys(RushCard) with in Two business days after losing my PIN,Card, and/or Account Access, I would lose no more than $and that if I didn't contact them to inform RushCard that my PIN,Card and/or Online Account access had be lost, stolen or compromised, I could lose all my funds in the accountWell I clearly notified them the day of the situation of which I had over $on my account on the date I contacted them and then once I contacted them My funds were goneYes, I did lose my purse but I also had my online account access blocked and NEVER submitted a claim for the [redacted] payment for as it still isn't Paid and was Charged back on to the card in Question on 9/4/and now I have received a late payment and my services threatened to be terminatedAlso, I did not benefit from any of these transactions that I disputed on card ending -***I have made several attempts to work with the merchant and because I can't get into my account since 8/26/I have been unable to give the information needed to the merchants and since my account was hacked and all my information was changed how in the world am I suppose to memorize a pin that was changed without my knowledge? An also how was I suppose to be able to update my information when I needed to log in to my online account and verify the information on the account and I was unsuccessful since all my information was changed and I did not recieve an update to say it was changed because my [redacted] account was also compromisedI just want what I rightfully mine and to keep a roof over my family headsI have made several calls to the rush Card number and every Agent has told me they would be refunding the amount I was out and that is all I want is a provisional credit so I may pay my bills again and my Landlord [redacted] was Paid on 8/26/and finalized on 08/27/and then was returned threw a [redacted] chargeback on 9/4/and 9/6/16, where that money is they still can't tell me at-least where the payment is for [redacted] The card to card transfer was me that initiated that transaction but then once I called the money was off the account threw and ATM in [redacted] how am I in cities at the same time with no way around but my mom? Thank you and look forward to again Solving this issue and getting my funds returned as the Term and Conditions clearly state under #and on terms and condition page Regards, [redacted]
I have been calling in about my account for months and they offered me as a resolution out of owed to my account
March 20, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 17, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her card, and that she would have to wait for a replacement card [redacted] also states that she did not ask RushCard to block her card and needs to have access to the funds on her account On July 31, [redacted] spoke with RushCard customer service and was advised that the card account was blocked due to the card being compromised [redacted] was advised that a card replacement needed to be processed [redacted] rejected the card replacement to be sent to her On May 20, a corporate customer service representative attempted to contact [redacted] to advise of the information regarding her RushCard account We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I faxed you over some documents on friday please feel free to submitt them to Rushcard please cause I want answers to my moneyI want my moneyIf they say that they have proof of me withdrawling these transactions I [redacted] wants to see it please or just solve my problem by giving me my money back and explain why my account was closed without notification please Regards, [redacted]
The Revdex.com W Seventh St Suite Cincinnati Ohio 45202- RE: Case [redacted] May 1, We received [redacted] complaint regarding access to her funds and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards RushCard’s standard operating procedures require that we monitor our customer accounts for compliance, suspicious activity, account take over, fraudulent activity and to protect the integrity of RushCard as a business and our customer accounts On 4/26/ [redacted] card was blocked due to possible account take overPer process and procedure we have asked [redacted] to provide us verification documentation (valid State issued ID/Driver’s License, SS card, and proof of address – dated within the last days)I am showing that [redacted] has sent in all the required documentation and they were forwarded to the corporate office for review On 4/28/Corporate has reviewed documents and [redacted] card has been unblockedWe apologize for any inconvenience and frustration this may have caused [redacted] Starkey We appreciate [redacted] feedbackOur goal is to make sure we not only protect our members but also protect the integrity of RushCard Regards, [redacted] Customer Service Specialist
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account information We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
September 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: September 11, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he entered a Referral promotional code when applying for a new RushCard and now RushCard is not honoring the promotion [redacted] also states as a remedy to waive the activation fee, since the Referral code did not take From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codesOur records indicate that [redacted] started contacting RushCard customer service on September 11, after loading $and the One Time Card Fee was taken out [redacted] indicate that he was missing credits for the Refer a Friend promotion As disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card FeeQualifying Load must be made via ACH credit, cash load, or Ingo check deposit [redacted] was advised that he did not qualify because he was a current cardholder [redacted] then requested a credit of $for the one time card feeThe agent that [redacted] spoke to advised him that there was no promotional code on the application to credit that feeOn September 12, a RushCard corporate specialist contacted [redacted] to reiterate this informationAs a courtesy, the One Time Card Fee was waived [redacted] was satisfied with the resolution We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintJust sent them the last piece and now nobody wants to answer the phoneIm sick of them!!!!!!!!!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I am still unable to get to customer service .This is the worst company ever .] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards to this matter I wish to not take the time to Persue this matter furtherI do not agree with the actions taken personallyI also have a written statement from Rushcard stating once I send over the merchant release funds would be release that dayIf Rush will like a copy please send me an email addressI was going off what your company stated which proved to be incorrect Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintUnirush has not corporate with this matterThe fact that I had previously shopped with the merchant thaty cards were used at doesn't address the fact that my card was stolen and used in many same.location as I have shopped before and other locationsI have provided proof from my employer to uniriah and BBN showing I was thousands of miles away from the time my card was used by the individual who stole my information and wristletAlong with my unirush card were my capital one and coporate card were Stole as used and capital one and us bank.has issuese.new cards and refunded every penny that was used by the individual who stole my cardsI .only having this issues getting my credit for fraud transactions with unirush.unless they obtain copies of the receipts from the merchant and seriously investigate this matter unirush needs to credit my card every penny of the fraud chargesThere are over complaints on google and the company website about the same issues I am.dealing withThis company needs to refund my money for all the fraud charges immediately.The moment my card went missing I called unirush and spoke with Jose who didn't close my card at my requestI had to call the next day when I saw additional charges and that when they closed my.caed and tried to charge me $for a replacement card and postage In simply ask for the Revdex.com to not rest until this case is resolve in me getting my full refundUnirush has given me so many information every time I call just to get my off the phoneI request all documents used for this.caae and I still don't have any communication from unirush.Please help me.gert.rightful refund.Regardss, [redacted] ***
October 14,VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio Re: Case # [redacted] Consumer: [redacted] To Whom ItMay Concern: This letter is in response to theattached complaint, Case No [redacted] , whichthe Revdex.com® (“Revdex.com”)received from [redacted] , on October 12, UniRush, LLC d/b/a RushCardtakes customer complaints seriously and strives to provide quality customerservice while dutifully protecting customer identities and resources RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transitionWe are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received We have been workingdiligently to get our system back up and running smoothlyCurrently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperlyAt RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when neededWe understand the seriousconsequences when we fail in meeting that expectationA $customerservice credit has been provided to [redacted] account for the inconvenience Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening againRegards, Tyree T.Customer Service Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only because my funds were refundedI will never suggest this company to anyone as the process to even get refunded was deplorable and certainly served as a reminder as to why I shut down my account Regards, [redacted] ***
March 7, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Case #: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on March 6, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she received the wrong routing number and her deposit was put in someone else’s account [redacted] states that the funds were placed on another account and the funds were used [redacted] would like a refund to her account On August 28, [redacted] contacted RushCard customer service and requested the direct deposit form to be mailed to her home address, and faxed to her On August 28, [redacted] request was completed and the direct deposit form was mailed and faxed to her per her request The Chase Bank routing number that was provided to [redacted] was [redacted] We have attempted to contact [redacted] on March 7, to provide the following information We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Sincerely, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [As I have already advised I had $in one rush goal account and $in another rush goal account You have only been able to provide info that the $transferred over to my card I have provided screenshots that your system showed the $transferred and my card balance does NOT reflect this Nor able are you able to show that it transferred successfully I will continue to push this issue until you have credited my $back to my rush goal account Regards, [redacted] ***
Revdex.com:I am in no way happy with the conclusionThis is the 2nd claim that has been denied meaning I have lost $2,because of fraud and no help from my rush card accountAnd you still have my money in the account and the card is deactivated so how can I get my money or the card reactivated? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
October 20, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these problems At this time, our system is up and running and cardholders have access to their funds and account information A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com W Seventh St Suite Cincinnati OH RE: Case [redacted] May 13, We received [redacted] ***’s complaint regarding access to her blocked account and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We understand the concern [redacted] have regarding receiving her refer a friend creditsThe referral credits will not be given since the account is not in good standings with RushCard [redacted] ***’s account is closed and will not be reopened We appreciate [redacted] ***’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist