December 28, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: 11/27/ To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] states in his complaint that RushCard has not posted his direct deposit funds [redacted] also states that he sent in required documents prior to us receiving the direct deposit [redacted] indicated that the supervisor that he talked to was demeaning and not helpful [redacted] requests that his direct deposit be released into his account RushCard records indicate that the deposit was received on November 28, and was told it would take 1-business days for documents and deposit to be postedOn November 28, documents were reviewed and deposit for $42,was releasedWhile we are often able to provide access to funds up to two days before the effective date, funds availability is largely based on the source of the direct deposit and the timing of the payer fundingOn December 4, corporate resolution specialist contacted [redacted] to advise him of this information [redacted] stated that the issue had been resolved We appreciate [redacted] ***’s feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am and have been trying to use my cards I CANNOT I have tried to contact them I CANNOT reach anyone now that they know I have these issues why haven't they tried to contact me or fix the problems?? They haven't solved anything I want either my account to work and adjustments made to the balance or I simply want my money out now They have my information to contact and if not they can get from you Regards, [redacted]
December 10, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No. [redacted] which the RevDex.com® (“BBB”) received from [redacted] on November 20, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted] cash load onto her RushCard account on October 13, 2015. [redacted] also stated that on November 17, 2015, that a $75.00 card to card transfer was processed to her account by a third party that she never received. [redacted] would like for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be placed to her RushCard account. On October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load deposit to her account ending in [redacted] . On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted] . On November 28, 2015, the $25.00 and the $50.00 card to card transfers were reversed to [redacted] account. The funds were transferred off the account the same day as well. On December 9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard account. Attached to the complaint response is a screenshot of the card to card transfers that were processed on [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is now the th of September and I still have not received any thing in the mailI do talk to Rush card on a regular basis and every time I receive different answersI am lied to all the timeI have proof of all the calls I have made regarding this matterAlso this problem began on August 29th not September thI also have proof of thatThis is unacceptableI am upset rush card has not addresses any of my concerns and they are very rude Regards, ***n Miller
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these proble*** At this time, our system is up and running and [redacted] has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge on her RushCard account On October 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] *** Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate On November 4, the unauthorized transaction dispute was found in [redacted] favor and a final letter was sent out regarding the outcome of the investigation.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My name is [redacted] I read there letter and was shock they would say there is no record of my claimYes I did talk to her and she tried to catch me in a lieBut, I did make a mistake on the dates after all the times they have told lies anyone would forgetBut I went my records and gave her the proper datesWhich are 7/1/and 8/1/15: now he companies are [redacted] and [redacted] these are the dates I gave herthen she told you I didn'tSee this is what I have been going thru with these peoplethey know that they took my money but gives me excuse for all most a yearTo settle this case, I want dollarsFor all of the lies and messing up my creditEnter the text to appear at the bottom of each [redacted]
I greatly appreciate the rapid response from your Revdex.com in CincinnatiI have by the way recieved my direct deposit rush card services has not satisfied me as a customerThey have been less than average and having me wait almost hours on hold is unacceptableYou the Revdex.com can close this case because im transferring my deposit elswhere these companies have to much money and power close this case im sure I will not get anywhere by following through noone has called me with a reasonable explanation as to how and why this has happened to me.With regards [redacted]
That is a lieI do have an account through unirush, rushcardAll the same company owned by Green dotThey did call my cell phone more then onceI WOULD ANSWER everytime, however they hang up after I say hello timessomeone hangs upI really just need my moneyI am houra from homeMy husband is getting open heart surgeryThis is my means to pay my billsI will lose my house everythingI just need my moneyThey blocked my card for no reason and nothing I did wrong gI just need my money like weeks ago Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tomica Johnson
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint How can they make you use a card by sending out a new one with the same number? That's not secure and I had no choice but to get a replacement with a different number because I had no working card because the rep advised me he could place the new One with the same number as lost and I could use my old oneWrong! Regards, [redacted] ***
December 8, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] ***, on November 30, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On November 19, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge from [redacted] that was made on her account On November 25, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] ***The dispute process can take up to to days to investigate the claim [redacted] ***’s unauthorized transaction dispute was denied due to no error occurredIf [redacted] does not agree with the outcome of the dispute a rebuttal letter can be sent in to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered RushCard has determined that the transaction was completed as requested.We appreciate [redacted] ***’s feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to his funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly A refund credit in the amount of $was issued to [redacted] RushCard account by the merchant on November 2, Additionally, RushCard issued a $courtesy credit to [redacted] ***’ RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Yes they gave me the credit on the date stated but it was after the fact I had no lights and an eviction process was startedThey didnt care that I was going through what I went throughIt was there fault there system was down for over weeksThey are very rude and sent generated messages that had nothing to do with my emails advising me to call customer service which there system was down so that didnt do anythingThey didnt give me credit for the fees I incurred Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, WHEN I RECIEVED MY DEPOSIT ON THE 16TH OF LAST MONTH,MY BALANCE WAS SUPPOSED TO HAVE BEEN $BUT IT NEVER WASIT ONLY HAD $ [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
November 10, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information At this time, our system is up and running and cardholders have access to their funds and account informationOn November 4, 2015, [redacted] contacted our RushCard corporate office and was advised that her account was in negative status due to an ACH debit in the amount of $from [redacted] *epartment StoreIf MsParson does not agree with the transaction, she can file a dispute with our disputes departmentWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
May 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: May 17, To Whom It May Concern: This letter is in response to the complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’s complaint contends she has been requesting the remaining funds on her closed RushCard account Ms [redacted] also states she has made attempts to have the funds of $sent to the correct address Ms [redacted] would like RushCard to release her fundsOn May 17, 2017, the funds of $were reissued to Ms [redacted] to the address on file of [redacted] On May 17, 2017, a RushCard corporate customer service specialist attempted to contact Ms [redacted] to advise her that a check was issued to the address on file, and that she should receive that in 5-business days We appreciate Ms***’s feedback, and sincerely apologize for any inconvenience this matter has caused himRegards, RushCard Corporate Customer Se
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she permitted a third party to use her RushCard account and then cancelled the transaction [redacted] also stated that she has not received the the funds back to her RushCard account Rushcard can confirm the following information regarding [redacted] RushCard account On December 17, 2015, a transaction in the amount of $occurred from *** [redacted] contacted a RushCard Customer Service to advise that [redacted] released the funds back to her account [redacted] was advised to allow business days for the funds to post back to her account On December 19, 2015, [redacted] contacted RushCard and advised that a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration dateWe have not received a merchant hold release letter from [redacted] to release the transaction, therefore the transaction will remain on hold until the expiration date or until a merchant hold letter is received We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] May 7, I have reviewed the document attached to the Revdex.com rebuttal, this document is not signedIn my previous responses as well as at the bottom of the dispute form, it states to fax the completed form to ###-###-#### [redacted] will need to process the written confirmation form properly in order to be reviewed for a provisional creditPlease have [redacted] print the form, sign, and fax back as soon as possible We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist
December 28, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: 11/27/ To Whom It May Concern: This letter is in response to the consumer complaint number referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] states in his complaint that RushCard has not posted his direct deposit funds [redacted] also states that he sent in required documents prior to us receiving the direct deposit [redacted] indicated that the supervisor that he talked to was demeaning and not helpful [redacted] requests that his direct deposit be released into his account RushCard records indicate that the deposit was received on November 28, and was told it would take 1-business days for documents and deposit to be postedOn November 28, documents were reviewed and deposit for $42,was releasedWhile we are often able to provide access to funds up to two days before the effective date, funds availability is largely based on the source of the direct deposit and the timing of the payer fundingOn December 4, corporate resolution specialist contacted [redacted] to advise him of this information [redacted] stated that the issue had been resolved We appreciate [redacted] ***’s feedback Regards, RushCard Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am and have been trying to use my cards I CANNOT I have tried to contact them I CANNOT reach anyone now that they know I have these issues why haven't they tried to contact me or fix the problems?? They haven't solved anything I want either my account to work and adjustments made to the balance or I simply want my money out now They have my information to contact and if not they can get from you Regards, [redacted]
December 10, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No. [redacted] which the RevDex.com® (“BBB”) received from [redacted] on November 20, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted] cash load onto her RushCard account on October 13, 2015. [redacted] also stated that on November 17, 2015, that a $75.00 card to card transfer was processed to her account by a third party that she never received. [redacted] would like for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be placed to her RushCard account. On October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load deposit to her account ending in [redacted] . On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted] . On November 28, 2015, the $25.00 and the $50.00 card to card transfers were reversed to [redacted] account. The funds were transferred off the account the same day as well. On December 9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard account. Attached to the complaint response is a screenshot of the card to card transfers that were processed on [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is now the th of September and I still have not received any thing in the mailI do talk to Rush card on a regular basis and every time I receive different answersI am lied to all the timeI have proof of all the calls I have made regarding this matterAlso this problem began on August 29th not September thI also have proof of thatThis is unacceptableI am upset rush card has not addresses any of my concerns and they are very rude Regards, ***n Miller
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information Per response, RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect In addition, a small subset of cardholders were locked out of their accounts These problems dramatically increased traffic to the call center We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through We worked around the clock to resolve these proble*** At this time, our system is up and running and [redacted] has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 25, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge on her RushCard account On October 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] *** Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate On November 4, the unauthorized transaction dispute was found in [redacted] favor and a final letter was sent out regarding the outcome of the investigation.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My name is [redacted] I read there letter and was shock they would say there is no record of my claimYes I did talk to her and she tried to catch me in a lieBut, I did make a mistake on the dates after all the times they have told lies anyone would forgetBut I went my records and gave her the proper datesWhich are 7/1/and 8/1/15: now he companies are [redacted] and [redacted] these are the dates I gave herthen she told you I didn'tSee this is what I have been going thru with these peoplethey know that they took my money but gives me excuse for all most a yearTo settle this case, I want dollarsFor all of the lies and messing up my creditEnter the text to appear at the bottom of each [redacted]
I greatly appreciate the rapid response from your Revdex.com in CincinnatiI have by the way recieved my direct deposit rush card services has not satisfied me as a customerThey have been less than average and having me wait almost hours on hold is unacceptableYou the Revdex.com can close this case because im transferring my deposit elswhere these companies have to much money and power close this case im sure I will not get anywhere by following through noone has called me with a reasonable explanation as to how and why this has happened to me.With regards [redacted]
That is a lieI do have an account through unirush, rushcardAll the same company owned by Green dotThey did call my cell phone more then onceI WOULD ANSWER everytime, however they hang up after I say hello timessomeone hangs upI really just need my moneyI am houra from homeMy husband is getting open heart surgeryThis is my means to pay my billsI will lose my house everythingI just need my moneyThey blocked my card for no reason and nothing I did wrong gI just need my money like weeks ago Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Tomica Johnson
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint How can they make you use a card by sending out a new one with the same number? That's not secure and I had no choice but to get a replacement with a different number because I had no working card because the rep advised me he could place the new One with the same number as lost and I could use my old oneWrong! Regards, [redacted] ***
December 8, 2015VIA ONLINE SUBMISSION:RevDex.com® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] ***, on November 30, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On November 19, 2015, [redacted] filed an unauthorized transaction dispute regarding a $charge from [redacted] that was made on her account On November 25, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] ***The dispute process can take up to to days to investigate the claim [redacted] ***’s unauthorized transaction dispute was denied due to no error occurredIf [redacted] does not agree with the outcome of the dispute a rebuttal letter can be sent in to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered RushCard has determined that the transaction was completed as requested.We appreciate [redacted] ***’s feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer ServiceOur goal is to provide financial convenience supported by reliable customer service Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to his funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly A refund credit in the amount of $was issued to [redacted] RushCard account by the merchant on November 2, Additionally, RushCard issued a $courtesy credit to [redacted] ***’ RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Yes they gave me the credit on the date stated but it was after the fact I had no lights and an eviction process was startedThey didnt care that I was going through what I went throughIt was there fault there system was down for over weeksThey are very rude and sent generated messages that had nothing to do with my emails advising me to call customer service which there system was down so that didnt do anythingThey didnt give me credit for the fees I incurred Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, WHEN I RECIEVED MY DEPOSIT ON THE 16TH OF LAST MONTH,MY BALANCE WAS SUPPOSED TO HAVE BEEN $BUT IT NEVER WASIT ONLY HAD $ [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
I want my account unblocked and access to my fundsThank you
November 10, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information RushCard worked around the clock to resolve these problems At this time, our system is up and running and [redacted] has access to her funds and account informationWe are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service
November 23, 2015VIA ONLINE SUBMISSION:Better Business Bureau W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information At this time, our system is up and running and cardholders have access to their funds and account informationOn November 4, 2015, [redacted] contacted our RushCard corporate office and was advised that her account was in negative status due to an ACH debit in the amount of $from [redacted] *epartment StoreIf MsParson does not agree with the transaction, she can file a dispute with our disputes departmentWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service RushCard Customer Service Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
May 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: May 17, To Whom It May Concern: This letter is in response to the complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’s complaint contends she has been requesting the remaining funds on her closed RushCard account Ms [redacted] also states she has made attempts to have the funds of $sent to the correct address Ms [redacted] would like RushCard to release her fundsOn May 17, 2017, the funds of $were reissued to Ms [redacted] to the address on file of [redacted] On May 17, 2017, a RushCard corporate customer service specialist attempted to contact Ms [redacted] to advise her that a check was issued to the address on file, and that she should receive that in 5-business days We appreciate Ms***’s feedback, and sincerely apologize for any inconvenience this matter has caused himRegards, RushCard Corporate Customer Se
December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she permitted a third party to use her RushCard account and then cancelled the transaction [redacted] also stated that she has not received the the funds back to her RushCard account Rushcard can confirm the following information regarding [redacted] RushCard account On December 17, 2015, a transaction in the amount of $occurred from *** [redacted] contacted a RushCard Customer Service to advise that [redacted] released the funds back to her account [redacted] was advised to allow business days for the funds to post back to her account On December 19, 2015, [redacted] contacted RushCard and advised that a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration dateWe have not received a merchant hold release letter from [redacted] to release the transaction, therefore the transaction will remain on hold until the expiration date or until a merchant hold letter is received We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] May 7, I have reviewed the document attached to the Revdex.com rebuttal, this document is not signedIn my previous responses as well as at the bottom of the dispute form, it states to fax the completed form to ###-###-#### [redacted] will need to process the written confirmation form properly in order to be reviewed for a provisional creditPlease have [redacted] print the form, sign, and fax back as soon as possible We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist