The bill payment has been reversed and is just sitting in the blocked account. Since we spoke on June 8, no one has reissued the bill payment. That means it has taken over a month for me to get my money back that was owed to me. Would you please assist in expediting the remaining $200 in a timely fashion? 7-10 business days places me almost into a 2nd month, and honestly I can't afford that. Please help!-[redacted]-
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting...
customer identities and resources. In [redacted] complaint she states every dispute she has filed with RushCard has been turned down. In the most recent dispute she filed, she states her card was stolen and $240 was debited fraudulently out of her account; however, her case was denied. She is requesting for the funds to be put back into her account. On September 20, 2016, [redacted] contacted RushCard to file an unauthorized dispute for six transactions that posted on September 20, 2016 totaling $240.11 which consist of pin and non-pin transactions. She claimed her card was stolen and it was in her car. On September 30, 2016, [redacted] claim was denied due to no error found. Regards, RushCard Corporate Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The credit was refunded by the merchant on 10/10/15. Please see prior attached and answer why you didn't credit immediately after you discussed with the merchant and received subsequent proof, why you didn't appropriately credit the account. The dispute was something I told you over again was invalid.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I don't accept the response that was provided by UniRush LLC because my account was compromised and or hacked and $811.00 was fraudulently withdrawn from my account without my permission or knowledge. I contacted Rushcard and notified the company of what happened, but they are stating that no error has occurred. This is defamation of my character to blatantly state that no error occurred. I have been given the run around since April 14th. I did what was asked of me as a cardholder, reported fraudulent activity and disputed transactions that I did not make or authorize. These "withdrawals" were made at an out of network ATM, I have never used an out of network ATM since I became a customer of UniRush in 2007.I entrusted my hard earned money to this company and when I notify them of fraudulent activity on my account, nothing is done about it. They are basically saying that I am a liar and I did withdraw these funds from my account, but I know I did not. I don't have $811.00 to give away for free, my money disappeared into thin air !!!! Rushcard just keeps saying, " [redacted] did not change her PIN on this account, therefore no error occurred". I notified Rushcard of this fraudulent activity and requested that my account be placed on a HOLD status, which would prevent any more fraudulent charges to go through on the account. So, since I did not change the PIN on a compromised account, no error occurred???? Why would I want to keep an account that has been hacked or compromised??? That was the reason that I requested that a HOLD be placed on my account and a new card was issued. Once the account was on HOLD, no changes could be made until I received the new card on April 25th. UniRush does not value their customers and / or their business. This company has not addressed all of my concerns, I faxed a 16 page document to them on 06/21/16 and asked that I receive a call to verify that the documents were received, no one has called me yet. I still have not been provided with any information as to where these "withdrawals" occurred. Rushcard is overlooking that these "withdrawals" happened at an out of network ATM ,which I have never used since becoming a customer in 2007 with this company. This has been a tiresome process and my issue still has not been resolved. My $811.00 disappeared into thin air !!!! I understand this is a Prepaid card and not a credit card, but this is MY MONEY that I worked for that is being loaded to this card and I put my trust in this company that my money was safe, but apparently NOT !!!!! I looked this company up on the Revdex.com website and this has happened to other customers also, but guess what they were refunded their money. I just would like the same consideration and fair treatment also,please refund my $811.00 to me !!!!!! I just want to be treated fairly as a consumer and a customer and I would like for UniRush to refund my $811.00 to my account immediately. I look forward to this matter being resolved quickly and my money to be refunded to me.I have all the documents that were faxed to UniRush, if they are needed. I would greatly appreciate your assistance and cooperation in this matter of my $811.00 being refunded to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not consider this matter closed and waiting the status of future deposits that are to post to my account in the up coming week. I will make my decision based on the status of these deposits in a timely fashion. In addition, while I did receive refunds for the outage and fees, I am conitnually being charged fees. I have determined that these fees are unwarranted and I will be pursuing further action accordingly.
Regards,
[redacted]
February 8, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Name: [redacted] Complaint...
number: [redacted] Complaint date: February 6, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she was unable to set up her direct deposit with her card number and that the agents she spoke with. [redacted] also advised that Rush cards Website advised that she could use the card # to do a direct deposit. [redacted] also is upset that she was advised that there is nothing further Rush card could provide. On February 5th and 6th, 2017 our agents spoke with [redacted] and apologized but a card number was not sufficient for making a direct deposit and that she would need to contact who was doing the deposit and provide the Direct Deposit ID to get the funds otherwise the deposit would not work. Also we have provided the Rush card Website information off the main webpage that links and identifies how to place through a direct deposit. The link is in yellow and is marked as a FAQs tab in the top right corner of the main page and then scrolling down the list to How do I Direct Deposit? https://www.rushcard.com/faq How do I set up Direct Deposit? Clickhereto learn how to complete and send a Direct Deposit form to your employer. If your employer or benefits provider already provides a direct deposit form, please provide the following information: Routing Number: [redacted] Account Number: Your Deposit ID Number which you can gethereor by texting ** to [redacted] (if enrolled in text alerts) or selecting "Set up Direct Deposit" in the mobile app. Bank Name[redacted], Member FDIC We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
October 21, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:Consumer[redacted] Complaint number[redacted]Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above....
UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 2,
2015, express cash was issued to *** for *** *** to receive her funds. The
reference number was provided to *** *** for pick up. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December
7, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May...
Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 20,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted]
[redacted] complaint contends that she attempted to load a $100.00 [redacted]
cash load onto her RushCard account on October 13, 2015. [redacted] also stated
that on November 17, 2015, that a $75.00 card to card transfer was processed to
her account by a third party that she never received. [redacted] would like
for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be
placed to her RushCard account. On
October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load
deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted
RushCard Customer Service and advised that the [redacted] cash load deposit was
not received on her RushCard account ending in [redacted]. On November 28, 2015,
the $25.00 and the $50.00 card to card transfers were reversed to [redacted]
account. The funds were transferred off the account the same day as well. After
further research it was determined that the cash load was never received on
RushCard’s end and that [redacted] will need to work directly with [redacted]
for a resolution. We
appreciate [redacted] feedback and sincerely apologize for the inconvenience
this has caused. Regards, Corporate
Customer Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and [redacted] have access to her funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree with the response in reference to my dispute it has reached its 90 day mark the beginning of October. I need my money back now! This is very ridiculous and unprofessional.
Regards,
[redacted]
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is...
in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] Singleton, on November 4, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint
states that she did not receive her $40.00 to her RushCard account for the ref
a friend program. [redacted] also stated that she would like to be
compensated for the ref a friend program.On September 10, 2015,
[redacted] applied for a RushCard with using a referral code [redacted] at the
time of the application. On
November 10, 2015, [redacted] contacted RushCard customer service and was
advised that her card needed to be activated in order to receive the Ref a
Friend Credit. On November 13, 2015, [redacted]s account was credited
$20.00 for the Ref a Friend Program. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to
complete and deliver financial convenience supported by reliable customer
service. Tyree T.Corporate Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 24, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and [redacted] has access to her funds and account
information. In addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, 2015 and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.All fees are not
being charged to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
* Has company addressed issue? -If not, why? No the company as not addressed anything to me after I called in to start the dispute. Did not send any letters or anything telling me reasons it was not refunded or anything in the matter. I did call and spoke with a reps when I was not at work and got no where just stated a letter was sent never got it. So no the company as not addressed anything with me regarding the transactions disputed. * If an offer of resolution was made, has company fulfilled the offer? There was no offer made or brought up to me all I was seeking is for them to help me get funded the money regarding the 2 transactions I had called them regarding totaling $179.99 and refund of dispute it's self was not resolved or discussed further in that matter. Thank you, [redacted] If any other information from me maybe need regarding assigned ID listed above email: [redacted]Cell: ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
Revdex.com:
I have reviewedi the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The money was refunded to my dead card ending in [redacted] rather than my active card ending in [redacted]. I've been with Rushcard over 5 yrs and have never had any problems. Now I'm paying per transaction my money's on the wrong card. Please move money to active account.
Regards,
[redacted]
The bill payment has been reversed and is just sitting in the blocked account. Since we spoke on June 8, no one has reissued the bill payment. That means it has taken over a month for me to get my money back that was owed to me. Would you please assist in expediting the remaining $200 in a timely fashion? 7-10 business days places me almost into a 2nd month, and honestly I can't afford that. Please help!-[redacted]-
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting...
customer identities and resources. In [redacted] complaint she states every dispute she has filed with RushCard has been turned down. In the most recent dispute she filed, she states her card was stolen and $240 was debited fraudulently out of her account; however, her case was denied. She is requesting for the funds to be put back into her account. On September 20, 2016, [redacted] contacted RushCard to file an unauthorized dispute for six transactions that posted on September 20, 2016 totaling $240.11 which consist of pin and non-pin transactions. She claimed her card was stolen and it was in her car. On September 30, 2016, [redacted] claim was denied due to no error found. Regards, RushCard Corporate Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The credit was refunded by the merchant on 10/10/15. Please see prior attached and answer why you didn't credit immediately after you discussed with the merchant and received subsequent proof, why you didn't appropriately credit the account. The dispute was something I told you over again was invalid.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I don't accept the response that was provided by UniRush LLC because my account was compromised and or hacked and $811.00 was fraudulently withdrawn from my account without my permission or knowledge. I contacted Rushcard and notified the company of what happened, but they are stating that no error has occurred. This is defamation of my character to blatantly state that no error occurred. I have been given the run around since April 14th. I did what was asked of me as a cardholder, reported fraudulent activity and disputed transactions that I did not make or authorize. These "withdrawals" were made at an out of network ATM, I have never used an out of network ATM since I became a customer of UniRush in 2007.I entrusted my hard earned money to this company and when I notify them of fraudulent activity on my account, nothing is done about it. They are basically saying that I am a liar and I did withdraw these funds from my account, but I know I did not. I don't have $811.00 to give away for free, my money disappeared into thin air !!!! Rushcard just keeps saying, " [redacted] did not change her PIN on this account, therefore no error occurred". I notified Rushcard of this fraudulent activity and requested that my account be placed on a HOLD status, which would prevent any more fraudulent charges to go through on the account. So, since I did not change the PIN on a compromised account, no error occurred???? Why would I want to keep an account that has been hacked or compromised??? That was the reason that I requested that a HOLD be placed on my account and a new card was issued. Once the account was on HOLD, no changes could be made until I received the new card on April 25th. UniRush does not value their customers and / or their business. This company has not addressed all of my concerns, I faxed a 16 page document to them on 06/21/16 and asked that I receive a call to verify that the documents were received, no one has called me yet. I still have not been provided with any information as to where these "withdrawals" occurred. Rushcard is overlooking that these "withdrawals" happened at an out of network ATM ,which I have never used since becoming a customer in 2007 with this company. This has been a tiresome process and my issue still has not been resolved. My $811.00 disappeared into thin air !!!! I understand this is a Prepaid card and not a credit card, but this is MY MONEY that I worked for that is being loaded to this card and I put my trust in this company that my money was safe, but apparently NOT !!!!! I looked this company up on the Revdex.com website and this has happened to other customers also, but guess what they were refunded their money. I just would like the same consideration and fair treatment also,please refund my $811.00 to me !!!!!! I just want to be treated fairly as a consumer and a customer and I would like for UniRush to refund my $811.00 to my account immediately. I look forward to this matter being resolved quickly and my money to be refunded to me.I have all the documents that were faxed to UniRush, if they are needed. I would greatly appreciate your assistance and cooperation in this matter of my $811.00 being refunded to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not consider this matter closed and waiting the status of future deposits that are to post to my account in the up coming week. I will make my decision based on the status of these deposits in a timely fashion. In addition, while I did receive refunds for the outage and fees, I am conitnually being charged fees. I have determined that these fees are unwarranted and I will be pursuing further action accordingly.
Regards,
[redacted]
February 8, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Name: [redacted] Complaint...
number: [redacted] Complaint date: February 6, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she was unable to set up her direct deposit with her card number and that the agents she spoke with. [redacted] also advised that Rush cards Website advised that she could use the card # to do a direct deposit. [redacted] also is upset that she was advised that there is nothing further Rush card could provide. On February 5th and 6th, 2017 our agents spoke with [redacted] and apologized but a card number was not sufficient for making a direct deposit and that she would need to contact who was doing the deposit and provide the Direct Deposit ID to get the funds otherwise the deposit would not work. Also we have provided the Rush card Website information off the main webpage that links and identifies how to place through a direct deposit. The link is in yellow and is marked as a FAQs tab in the top right corner of the main page and then scrolling down the list to How do I Direct Deposit? https://www.rushcard.com/faq How do I set up Direct Deposit? Clickhereto learn how to complete and send a Direct Deposit form to your employer. If your employer or benefits provider already provides a direct deposit form, please provide the following information: Routing Number: [redacted] Account Number: Your Deposit ID Number which you can gethereor by texting ** to [redacted] (if enrolled in text alerts) or selecting "Set up Direct Deposit" in the mobile app. Bank Name[redacted], Member FDIC We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
October 21, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:Consumer[redacted] Complaint number[redacted]Complaint date: October 13, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above....
UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 2,
2015, express cash was issued to *** for *** *** to receive her funds. The
reference number was provided to *** *** for pick up. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December
7, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May...
Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 20,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted]
[redacted] complaint contends that she attempted to load a $100.00 [redacted]
cash load onto her RushCard account on October 13, 2015. [redacted] also stated
that on November 17, 2015, that a $75.00 card to card transfer was processed to
her account by a third party that she never received. [redacted] would like
for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be
placed to her RushCard account. On
October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load
deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted
RushCard Customer Service and advised that the [redacted] cash load deposit was
not received on her RushCard account ending in [redacted]. On November 28, 2015,
the $25.00 and the $50.00 card to card transfers were reversed to [redacted]
account. The funds were transferred off the account the same day as well. After
further research it was determined that the cash load was never received on
RushCard’s end and that [redacted] will need to work directly with [redacted]
for a resolution. We
appreciate [redacted] feedback and sincerely apologize for the inconvenience
this has caused. Regards, Corporate
Customer Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and [redacted] have access to her funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I disagree with the response in reference to my dispute it has reached its 90 day mark the beginning of October. I need my money back now! This is very ridiculous and unprofessional.
Regards,
[redacted]
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is...
in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] Singleton, on November 4, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint
states that she did not receive her $40.00 to her RushCard account for the ref
a friend program. [redacted] also stated that she would like to be
compensated for the ref a friend program.On September 10, 2015,
[redacted] applied for a RushCard with using a referral code [redacted] at the
time of the application. On
November 10, 2015, [redacted] contacted RushCard customer service and was
advised that her card needed to be activated in order to receive the Ref a
Friend Credit. On November 13, 2015, [redacted]s account was credited
$20.00 for the Ref a Friend Program. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to
complete and deliver financial convenience supported by reliable customer
service. Tyree T.Corporate Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 24, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and [redacted] has access to her funds and account
information. In addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, 2015 and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.All fees are not
being charged to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
* Has company addressed issue? -If not, why? No the company as not addressed anything to me after I called in to start the dispute. Did not send any letters or anything telling me reasons it was not refunded or anything in the matter. I did call and spoke with a reps when I was not at work and got no where just stated a letter was sent never got it. So no the company as not addressed anything with me regarding the transactions disputed. * If an offer of resolution was made, has company fulfilled the offer? There was no offer made or brought up to me all I was seeking is for them to help me get funded the money regarding the 2 transactions I had called them regarding totaling $179.99 and refund of dispute it's self was not resolved or discussed further in that matter. Thank you, [redacted] If any other information from me maybe need regarding assigned ID listed above email: [redacted]Cell: ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
Revdex.com:
I have reviewedi the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The money was refunded to my dead card ending in [redacted] rather than my active card ending in [redacted]. I've been with Rushcard over 5 yrs and have never had any problems. Now I'm paying per transaction my money's on the wrong card. Please move money to active account.
Regards,
[redacted]