October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, the
$30 expedited card fee has been refunded to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
On July 22,16 unirush claim they sent out my bill pay to the wrong address so then I contacted them on the 29,16 I was advised to wait then they contacted me on August 3,16 from one of there Representatives called me and advised me that a new bill pay was sent out on August 3,16 I never received it so I contacted them on August 15,16 they claim the bill payment( refund) came back to them witch is a lie and I contacted them again today August 16,16 and spoken to a supervisor and I asked her what address did my refund check get sent back from she couldn't provide me the information because no refund check went out.ive verified my address wit them several times unirush is liars,cheaters,deceitful, and they need to start being truthful honestly they need to be shut down they business development is very poor I wouldn't recommend anyone to rush card.I contacted you guys at the Revdex.com on 8/2/16 and my case number for that is [redacted] unirush claim that they didn't speak to me on the 3 Rd of August but they did and they put it in the report on the Revdex.com also.
November 28, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. 4th STE. 600Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: November 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that there are two pending transactions on his account in the amounts of $12.51 and $19.47 from [redacted] that he did not do. [redacted] states that he contacted RushCard about the transactions and was advised there was nothing that could be done, since the transactions were pending. [redacted] also states as a result that he visited out of network ATM’s and were charged fees and would like the fees reversed on his account. RushCard records indicate that [redacted] contacted customer service on November 24, 2017 and spoke to an agent regarding the pending transactions for $12.51 and $19.47. [redacted] was advised to contact the merchant for reimbursement for the transactions. Due to the transactions not being authorized RushCard is not able to release the transactions on the account. The transactions will be pending for 10 days, when and if they settle to the account [redacted] may file a dispute for the unauthorized transactions. The ATM fees will not be waived on the account. On November 28, 2017 a RushCard resolutions specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards,
November 2, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
On June 28,2016 [redacted] reversed the transaction that was fraudulently made but Rush card is saying I benefited from something I don't understand how that is if [redacted] reversed the fraudulent transaction why isn't rush card giving me my money back its unexceptable
This letter is in response to the consumer complaint # 1185852 referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In complaint, [redacted] stated on August 30 went to [redacted] savings bank and did an over the counter transaction for $825 and then, on August 31 2016 at 5:11 am there was a second charge of $825 from [redacted] Bank that she did not authorize. she continued, on December 1, 2016, she said she did an over the counter withdraw for $650; however, there was a second debit for $650 out of his account that she did not authorize; which then, cause her account to be negative. RushCard records indicate that on September 9, 2016, [redacted] contacted RushCard to file a dispute for an over the counter transaction that occurred on August 31st ,2016 for $825.00. She claimed the transaction is duplicate, and that she authorized the first one for $825.00 posted on August 30. On September 9, 2016, [redacted]’s claim was denied. After using the Merchant category code, we concluded no error occurred. The first transaction was done over the counter inside of a banking and the second transaction was done at an ATM. On the second dispute filed on December 2nd, 2016, [redacted] claim she did not get the services she paid for. She said the first withdraw for $650 posted on December 1st is authorized. At this time, the case is pending. [redacted] will be notified by mail by March 6, 2016. We appreciate [redacted] feedback regarding this matter, if [redacted] have any additional questions regarding this complaint, she may contact our customer service number. Regards, RushCard Corporate Customer Service
July 12, 2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number: Revdex.com...
[redacted] Complaint date: July 6, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that her pre authorization holds totaling $129.96 are being held by RushCard even though the merchant has faxed over the letter RushCard requested to release the hold. [redacted] is requesting her funds be released back to her RushCard account as soon as possible. On July 6, 2016 [redacted] contacted RushCard regarding her merchant hold release. She spoke to a corporate customer service specialist. The specialist was able to confirm with the merchant that the hold could be released. The funds were released back to [redacted] account and she was satisfied with the resolution. RushCard considers this issue resolved. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
November 4, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On October 28,
2015, RushCard received and posted Ms. Hayes’ direct deposit to her account. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I [redacted] have contacted this company a multitude of times and there customer service repa hung up and gave me wrong responses. They sent me emails that had nothing to do with what I was inquiring about with my account. Rushcard is a rip off and they have taken money from individuals for no reason. They have caused my children distress because they were having troubles and couldn't handle my issue in a appropriate fashion. I will not accept any type of excuse from this company. They should pay me back my money without any hesitation if you are a bank u can put stops to any transaction. This is ridiculous and I want justice to be served against this company and its poor Customer Service
Regards,
[redacted]
[redacted] has spoken with multiple Specialists at the Corporate office regarding her complaint and she has hung up on me personally while trying to discuss her account. I explained the situation that has occurred on her account but she continues to rebuttal. Our previous responses to this matter have addressed her concerns. Thank you, UniRush, LLC Tyree T., Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have not settled anything with rushcard but a long wait process which I can not afford at this moment. That money is important and to wait is jeprodize my living situation ....
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
YOU LIED! I did sent on 10th of Dec and the customer service has been received! its in the system and How dare you kept lying! I have all evidence and it doesn't lies like you do! I'm getting tired of your game and I WANT ALL MY MONEY BACIK PERIOD OR THERE WILL BE A LAWSUIT against Rushcard and would ask for MORE that just what I am expecting ... HERE THE IT OF RUSHCARD RECIEVED AND EMAILED ME Acknowledge: Rebuttal letter (Ticket# [redacted]) ITS THE EVIDENCES! NO GAMES AND STOP LYING ....
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I spoke to customer service multiple times since my last message all to which weren't much help. The last lady I spoke to told me she would have to issue me a replacement card but needed to reactivate my rushcard in order to switch the funds over to it. I called to have my rushcard reactivated so I could recieve my funds anyway but she told me I still needed the replacement card. It's been about a week a week and a half and still not recieved my replacement card. Nor has the rushcard been reactivated on her behalf. I was however able to switch the funds over to my 2nd rushcard once that feature was back up and running with no problem despite the fact I was told by customer service I wouldn't be able to because I didn't have the 3 digit security code on the back of the card handy. Once I transferred the money to my 2nd card I was able to finally access it 2-3 weeks later. This HAS NOT, taken care of the situations me, as well as many other people face due to their mistakes. I'm stuck paying late fees and playing catch up on Bills. Not to mention my landlord didn't really seem too thrilled about not having rent because my "bank was having issues" and took it as an excuse.
Regards,
[redacted]
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Just because my account is closed does not mean that Rushcard will not be held accountable for giving me, the consumer false info. I will also take a check in the amount of $80.46, which I believe is still owed to me! I have been a consumer for well over 5 years, and this is how Rushcard has shown their appreciation, by not admitting to their errors, and rectifying the situation! Again, thanks for closing my account, I will be waiting on the rest of my money via US postal mail.
Regards,
[redacted]
December 19, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard would not transfer her credit that was applied to card ending in [redacted]. [redacted] states she no longer has that card and it is poor customer service not to have the funds transferred to her active card. [redacted] is requesting access to her funds. Our records indicate that on 12/15/17, [redacted] contacted customer service regarding a credit of $29.87. The customer service agent advised [redacted] that she could transfer the funds via her online account since she no longer had the card ending in [redacted]. [redacted] informed the agent that she did not have access to her online account. [redacted] was advised to send in a letter noting what her old email address was and what the new one was along with a valid ID. On 12/19/17 a corporate resolution specialist contacted [redacted] to reiterate the information she received from our customer service agent. [redacted] was provided a fax number to send her information. [redacted] agreed to this resolution. We appreciate [redacted] feedback. RushCard Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
May 1, 2015
We received [redacted]’ complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact...
and
activity associated with financial cards.
On 3/10/2015 [redacted] filed a
dispute for an unauthorized transaction of $470.20 from [redacted] that
was made on her account. All RushCard disputes are handled through our
dedicated dispute team and are worked in the order that they are received. I
am showing we received the written dispute form back from [redacted] on 3/14/2015.
After investigating
the dispute, the claim was determine to be found in [redacted]’ favor. A
final credit in the amount of $470.20 has been issued to [redacted]’ account on
5/1/2015. A letter has been sent to the address on the account of the
resolution and the case has been closed. We apologize for any inconvenience this
may have caused [redacted].
We appreciate [redacted]’ feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, the
$30 expedited card fee has been refunded to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
On July 22,16 unirush claim they sent out my bill pay to the wrong address so then I contacted them on the 29,16 I was advised to wait then they contacted me on August 3,16 from one of there Representatives called me and advised me that a new bill pay was sent out on August 3,16 I never received it so I contacted them on August 15,16 they claim the bill payment( refund) came back to them witch is a lie and I contacted them again today August 16,16 and spoken to a supervisor and I asked her what address did my refund check get sent back from she couldn't provide me the information because no refund check went out.ive verified my address wit them several times unirush is liars,cheaters,deceitful, and they need to start being truthful honestly they need to be shut down they business development is very poor I wouldn't recommend anyone to rush card.I contacted you guys at the Revdex.com on 8/2/16 and my case number for that is [redacted] unirush claim that they didn't speak to me on the 3 Rd of August but they did and they put it in the report on the Revdex.com also.
November 28, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. 4th STE. 600Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: November 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that there are two pending transactions on his account in the amounts of $12.51 and $19.47 from [redacted] that he did not do. [redacted] states that he contacted RushCard about the transactions and was advised there was nothing that could be done, since the transactions were pending. [redacted] also states as a result that he visited out of network ATM’s and were charged fees and would like the fees reversed on his account. RushCard records indicate that [redacted] contacted customer service on November 24, 2017 and spoke to an agent regarding the pending transactions for $12.51 and $19.47. [redacted] was advised to contact the merchant for reimbursement for the transactions. Due to the transactions not being authorized RushCard is not able to release the transactions on the account. The transactions will be pending for 10 days, when and if they settle to the account [redacted] may file a dispute for the unauthorized transactions. The ATM fees will not be waived on the account. On November 28, 2017 a RushCard resolutions specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards,
November 2, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
On June 28,2016 [redacted] reversed the transaction that was fraudulently made but Rush card is saying I benefited from something I don't understand how that is if [redacted] reversed the fraudulent transaction why isn't rush card giving me my money back its unexceptable
This letter is in response to the consumer complaint # 1185852 referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In complaint, [redacted] stated on August 30 went to [redacted] savings bank and did an over the counter transaction for $825 and then, on August 31 2016 at 5:11 am there was a second charge of $825 from [redacted] Bank that she did not authorize. she continued, on December 1, 2016, she said she did an over the counter withdraw for $650; however, there was a second debit for $650 out of his account that she did not authorize; which then, cause her account to be negative. RushCard records indicate that on September 9, 2016, [redacted] contacted RushCard to file a dispute for an over the counter transaction that occurred on August 31st ,2016 for $825.00. She claimed the transaction is duplicate, and that she authorized the first one for $825.00 posted on August 30. On September 9, 2016, [redacted]’s claim was denied. After using the Merchant category code, we concluded no error occurred. The first transaction was done over the counter inside of a banking and the second transaction was done at an ATM. On the second dispute filed on December 2nd, 2016, [redacted] claim she did not get the services she paid for. She said the first withdraw for $650 posted on December 1st is authorized. At this time, the case is pending. [redacted] will be notified by mail by March 6, 2016. We appreciate [redacted] feedback regarding this matter, if [redacted] have any additional questions regarding this complaint, she may contact our customer service number. Regards, RushCard Corporate Customer Service
July 12, 2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number: Revdex.com...
[redacted] Complaint date: July 6, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that her pre authorization holds totaling $129.96 are being held by RushCard even though the merchant has faxed over the letter RushCard requested to release the hold. [redacted] is requesting her funds be released back to her RushCard account as soon as possible. On July 6, 2016 [redacted] contacted RushCard regarding her merchant hold release. She spoke to a corporate customer service specialist. The specialist was able to confirm with the merchant that the hold could be released. The funds were released back to [redacted] account and she was satisfied with the resolution. RushCard considers this issue resolved. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
November 4, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On October 28,
2015, RushCard received and posted Ms. Hayes’ direct deposit to her account. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I [redacted] have contacted this company a multitude of times and there customer service repa hung up and gave me wrong responses. They sent me emails that had nothing to do with what I was inquiring about with my account. Rushcard is a rip off and they have taken money from individuals for no reason. They have caused my children distress because they were having troubles and couldn't handle my issue in a appropriate fashion. I will not accept any type of excuse from this company. They should pay me back my money without any hesitation if you are a bank u can put stops to any transaction. This is ridiculous and I want justice to be served against this company and its poor Customer Service
Regards,
[redacted]
[redacted] has spoken with multiple Specialists at the Corporate office regarding her complaint and she has hung up on me personally while trying to discuss her account. I explained the situation that has occurred on her account but she continues to rebuttal. Our previous responses to this matter have addressed her concerns. Thank you, UniRush, LLC Tyree T., Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have not settled anything with rushcard but a long wait process which I can not afford at this moment. That money is important and to wait is jeprodize my living situation ....
Regards,
[redacted]
Revdex.com:
T OF RUSHCARD RECIEVED AND EMAILED ME Acknowledge: Rebuttal letter (Ticket# [redacted]) ITS THE EVIDENCES! NO GAMES AND STOP LYING ....
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
YOU LIED! I did sent on 10th of Dec and the customer service has been received! its in the system and How dare you kept lying! I have all evidence and it doesn't lies like you do! I'm getting tired of your game and I WANT ALL MY MONEY BACIK PERIOD OR THERE WILL BE A LAWSUIT against Rushcard and would ask for MORE that just what I am expecting ... HERE THE I
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I spoke to customer service multiple times since my last message all to which weren't much help. The last lady I spoke to told me she would have to issue me a replacement card but needed to reactivate my rushcard in order to switch the funds over to it. I called to have my rushcard reactivated so I could recieve my funds anyway but she told me I still needed the replacement card. It's been about a week a week and a half and still not recieved my replacement card. Nor has the rushcard been reactivated on her behalf. I was however able to switch the funds over to my 2nd rushcard once that feature was back up and running with no problem despite the fact I was told by customer service I wouldn't be able to because I didn't have the 3 digit security code on the back of the card handy. Once I transferred the money to my 2nd card I was able to finally access it 2-3 weeks later. This HAS NOT, taken care of the situations me, as well as many other people face due to their mistakes. I'm stuck paying late fees and playing catch up on Bills. Not to mention my landlord didn't really seem too thrilled about not having rent because my "bank was having issues" and took it as an excuse.
Regards,
[redacted]
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Just because my account is closed does not mean that Rushcard will not be held accountable for giving me, the consumer false info. I will also take a check in the amount of $80.46, which I believe is still owed to me! I have been a consumer for well over 5 years, and this is how Rushcard has shown their appreciation, by not admitting to their errors, and rectifying the situation! Again, thanks for closing my account, I will be waiting on the rest of my money via US postal mail.
Regards,
[redacted]
December 19, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard would not transfer her credit that was applied to card ending in [redacted]. [redacted] states she no longer has that card and it is poor customer service not to have the funds transferred to her active card. [redacted] is requesting access to her funds. Our records indicate that on 12/15/17, [redacted] contacted customer service regarding a credit of $29.87. The customer service agent advised [redacted] that she could transfer the funds via her online account since she no longer had the card ending in [redacted]. [redacted] informed the agent that she did not have access to her online account. [redacted] was advised to send in a letter noting what her old email address was and what the new one was along with a valid ID. On 12/19/17 a corporate resolution specialist contacted [redacted] to reiterate the information she received from our customer service agent. [redacted] was provided a fax number to send her information. [redacted] agreed to this resolution. We appreciate [redacted] feedback. RushCard Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
May 1, 2015
We received [redacted]’ complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact...
and
activity associated with financial cards.
On 3/10/2015 [redacted] filed a
dispute for an unauthorized transaction of $470.20 from [redacted] that
was made on her account. All RushCard disputes are handled through our
dedicated dispute team and are worked in the order that they are received. I
am showing we received the written dispute form back from [redacted] on 3/14/2015.
After investigating
the dispute, the claim was determine to be found in [redacted]’ favor. A
final credit in the amount of $470.20 has been issued to [redacted]’ account on
5/1/2015. A letter has been sent to the address on the account of the
resolution and the case has been closed. We apologize for any inconvenience this
may have caused [redacted].
We appreciate [redacted]’ feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
Regards,
[redacted]
Customer Service Specialist