Intelius.com

Complaint: [redacted]I am rejecting this response because: I called in November and in December to get my money back and cancel my account they continued to charge me for two more months (November and December)? and so they are only giving me back a single month that I paidI want it three months from when I first contacted them in NovemberThey told be that I could not access that account in January but one of the agents let it slip it was because they had notice to cancel the account in November yet they still charged meSincerely,[redacted]

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Complaint: [redacted]
I am rejecting this response because: ? Their set up was not clear to me as a customer? However, I am done with this complaint and simply will not use Intelius again!
Sincerely,
[redacted]

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website
Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On October 14, 2016, Ms[redacted] purchased a discounted membership in the amount of $1.03, which included a 7-day trial membership of the Premier Plus membershipMs[redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs[redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her credit or debit card was charged $(plus applicable taxes) on October 22, and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms[redacted] with a refund on February 24, of her last three months’ membership fees in the amount of $Ms[redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policiesWe are unable to provide Ms[redacted] with any additional refunds ? Additionally, we have investigated Ms[redacted]’s claims of fraud and could find no evidence of fraud on her accountMs[redacted] has had an Intelius membership since and has had previous paid monthly memberships for related services ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms[redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like removed at https://www.intelius.com/optout ? This information should successfully resolve Ms[redacted]’s complaint.? Should your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint #[redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms[redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a
two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On June 21, 2017, Ms[redacted] purchased a discounted People Search Plus Report in the amount of $6.95, which included a 7-day trial membership of the Premier Plus membershipMs[redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs[redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms[redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, Intelius attempted to charger her credit or debit card $on June 28, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchaseOnce Intelius verified the charge was a legitimate charge with Ms[redacted]’s financial institution, the membership fee was charged to Ms[redacted]’s Visa on July 14, ? Ms[redacted] contacted Intelius on July 17, and provided Ms[redacted] with a courtesy refund in the amount of $and removed her from the Intelius Premier Plus membership programMs[redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.?
Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membership ? According to our records, Mr[redacted] contacted the Intelius customer care department on February 28, 2017, which was still within the 7-day trial membership periodAt that time, the representative removed Mr[redacted] from the Premier Plus membership program and suspended the impending $cancellation feeAdditionally, the representative refunded Mr[redacted]’s initial discounted $search report feeMr[redacted], therefore, wasn’t charged any fees in connection with the search her performed on the Intelius website on February 21, ? This should resolve Mr[redacted]’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].? ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted]
Consumer: [redacted]
?
We are in receipt of the consumer complaint filed by Mr[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agencies.? For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
?
Per Mr[redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.?
?
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
?
This information should successfully resolve Mr[redacted]’s complaint.? Should your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected]
?
Sincerely,
?
Tara M[redacted]
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint: [redacted]
I am rejecting this response because like I have stated? before I went to the bank so they? could cancel my card and shred it since I did not make this purchaseI have explained this to the multiple representatives that I have? spoke to including the Supervisor Damian? that I was transferred too.? I asked how it's possible that they were able to refund of the charges and not the restI received the same response that they would investigate it and when I asked how long this investigation would take? I would receive the same response with an apology and that they did not how long it would take
Sincerely,
[redacted]

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the additional information supplied by Ms[redacted] ? According to our records, the only communication received in connection with this account was by Ms[redacted] on May 25, 2017.? Since Ms[redacted] is not the accountholder on file, the customer care representative that she spoke to was unable to share any of the account details with her and Ms[redacted] declined to provide any proof of authorization to act on behalf of the accountholder at that time ? Per the Terms of Service the accountholder agreed to at the time of their initial purchase, Intelius has a no refund policy.? However, as a matter of courtesy, I have provided a refund of the last three months' membership fees to the credit card on file in the amount of $(x $29.95) and terminated the membershipThe refund will be noted on the accountholder’s billing statement within the next to days, depending on the financial institution’s billing cycle and internal refund policies? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with Intelius’ Premier Membership ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I have
outlined the process and various places in which Intelius notified Ms[redacted] of the membership offer and details? On April 20, 2017, Ms[redacted] created an Intelius account purchased a Social Network Search in the amount of $After Ms[redacted] had completed her report purchase, she was offered a monthly Intelius Premier membership in the amount of $19.95.? Ms[redacted] was notified of this offer after she had completed her purchase and was required to manually enter her email address and click on the “Yes” button to select the offer or to click on the “No” button to declineThe Offer Details specifically notified her of the membership terms, including that her credit or debit card would be charged $each month, as well as instructions on how to cancel her membershipLinks to the Privacy Policy and Terms and Conditions were included in the offer pageA copy of the offer Ms[redacted] accepted is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms[redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms[redacted] paid for her report and the Intelius Premier membership terms and conditions and instructions on how to cancel her membership ? According to our records, Ms[redacted] contacted us on September 1, regarding her membership and requested a cancellation and refund of her accountPer the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent refunded Ms[redacted]’s her last membership fee in the amount of $and removed her from the Premier Membership programI have provided Ms[redacted] with an additional refund of three months of membership fees in the amount of $(x $19.95)Ms[redacted] of should note these refunds on her account within the next days depending on her financial institution’s billing cycle and internal refund policyWe are unable to provide Ms[redacted] with any additional refunds ? This information should successfully resolve Ms[redacted]'s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.? Intelius does not currently offer a 7-day free trial of the Intelius Premier Plus Membership.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus 7-Day Pass was canceled on 1/13/and the charge of $was never charged.? No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] ? Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agenciesPublic records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s licensePer our Privacy Policy, opt out requests are processed in approximately 7-days ? Per Ms[redacted] request, I removed her information from the Intelius database as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms[redacted]’ complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

?
Complaint: [redacted]I am rejecting this response because: MY ISSUE WAS NOT THAT I DIDN'T UNDERSTAND THE CONTRACTMY ISSUE WAS THAT I EFFECTIVELY CANCELLED MY SUBSCRIPTION TO THE PRODUCT AND THEN ONE MONTH LATER WAS BILLED AGAIN ON MY CREDIT CARDSO THEIR RESPONSE TO THIS PARTICULAR CLAIM, WAS NOT SUFFICIENT, BUT I did see that my credit card account was creditedSo I will accept THAT response along with them cancelling the subscription effective immediatelyNot sure why they are not noting here that they finally cancelled my subscription and refunded my credit cardboth things that they did 5/4/16.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:? ? Please adviseAm still unable to login and retrieve messages, please send to me via regular emailThank you.? There is an important remaining detail that Intelius has failed to remedy.? ? It is extremely hurtful and intentionally emotionally painful that Intelius has continuously failed to remove my name, [redacted], from the text description of the [redacted] who became my ex-husband's second wife.? ? How would you feel if this happened to you?? INTELIUS CONTINUOUS PROBLEM? If you [redacted] "[redacted] Intelius", in the beginning of the results, my name appears in the text for "[redacted]" as her relativeNow, I've told Intelius and complained numerous times, [redacted] IS NOT MY RELATIVESHE IS THE [redacted] OF MY EX, NOW HIS SECOND WIFE.? PLEASE IMMEDIATELY REMOVE MY NAME FROM THE INTRO TEXT UNDER [redacted].? ? I'VE BEEN ASKING THIS FOR THREE MONTHS NOWIT SHOULD HAVE BEEN TAKEN CARE OF INSTANTLY BY INTELIUS.? INTELIUS APPEARS TO BE INTENTIONALLY DOING THIS AS RETALIATION AGAINST ME FOR COMPLAINING ABOUT INTELIUS FAILING TO CORRECT ERRONEOUS INFO AND OPT OUT.? [redacted], please get to the bottom of this.? Thanks so much!? ? [redacted]Retired Senior Citizen? YOU NEED TO CORRECT WITH [redacted] YOU PUT IT OUT THERE

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]