Intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? ? I did receive all refunds and resolutions are closed per your message; just wanted to followup that I have received all monies due back? Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:This is what upsets me Revdex.com sends complaint to company send response back to me why didn't Revdex.com look into response because you protect customers pull up the attached files tell me what you readI paid for a nationwide criminal check tell me where you see that it says it doesntI could have paid for statewide last time I checked nationwide is countrynow onto tier I paid extra to not be signed up for any obligation so look at the forms they produced and tell me what you thinkI am sitting here with that person with arrests and convictions from different states ? more than prison sentences from florida,oregon,and ny these are things ? I dug up on my not spending pennyDon't believe me put yourself in all the address were not even accurate..Shame on Revdex.com for allowing a company with this many bad reviews on your sight customers deserve better then this
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Despite repeated attempts to remove personal information that can be used?
to invade my privacy and ruin my creditI was already subject to identity theftPlease see attached in response
that information is not identifiable:
www.intelius.com/people/[redacted]
Find? [redacted]'s phone records, relatives, address history, professional, background report and more!
?
Just google,bing, yahoo, safari: [redacted]I am amazed to the length this company is going to comply
with a simple request of being OPTOUT, DELETED from their data base
I hope you can help me
[redacted]
Sincerely,[redacted]
?

Complaint: [redacted]I am rejecting this response because: The billing for $was fraudulentI did not request? an extended membershipThere are other online complaints about Intelius making fraudulent chargesSincerely,[redacted]

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Complaint: [redacted]I am rejecting this response because:
Unacceptable reply, I should not have to worry about my personal information being public by you without my consent nor should I have to keep checking your website to ensure this will not happen again in the future because you do not have my consent to make it publicAlso, I should not have to provide you with more personal information, such as my drivers license number, to have my information removed in which I did not provide with my consent for you to make it publicAgain, your course of action in not holding your company accountable for publishing my information without my consent is unacceptable
Sincerely,[redacted]

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Complaint:
I am rejecting this response because:My account was cancelled again after I tried making a paymentI received a notification that my account was cancelled after some hours of me trying to pay for servicesI called my bank they said they rejected the payment because they did not trust the charge but when I explained to them what happen they approved itAs I was trying to call back Intelius yo make the payment today I see in my email that Intelius cancelled my account again for reasons that I do not knowThey said they gave me free vouchers to use but how can I use it if my account is cancelled and I have no access to my account? They cancelled my account without even trying to resolve this issue with me.?
Sincerely,
[redacted]?

Tell u Complaint# [redacted]Consumer: [redacted]? We are in receipt of the consumer complaint filed by [redacted] in connection with their Intelius’ Premiere Plus Membership? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified [redacted] of the membership offer and details.? On November 17, 2017, [redacted] purchased a discounted People Search Plus report in the amount of $6.95, which included a 7-day trial membership of the Premier Plus membership[redacted] was notified of this offer and trial membership when they selected this report type and again on the payment information pageAdditionally, they were required to manually select a checkbox on the payment information page before they could complete their report purchase that specifically notified them of the offer and the membership terms, including that their credit or debit card would be charged $(plus applicable taxes) if they did not cancel the 7-day trial membership, a phone number to cancel their membership, that their membership benefits would continue through the last month for which they paid and that there are no refunds or partial month credits[redacted] was presented with language in the same checkbox that by clicking the button to purchase, they agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the purchase page is attached for your review? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:? ·? ? ? ? ? ? ? ? Intelius.com ??" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”? Shortly after the report purchase, [redacted] would have received a receipt confirmation email sent to the email address associated with their Intelius accountThis email contained the amount paid for the report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel the trial membership? According to our records, [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about their membership prior to the expiration of the trial membershipAs a result, their credit or debit card was charged $on December 10, at 2:am in accordance with the disclosures and the Terms of Service that they agreed to during the initial purchase.? On December 10, at 10:am, [redacted] cancelled their paid membership via the Intelius websitePer the Terms of Service, Intelius has a no refund policy, however as a courtesy, an Intelius customer care representative who spoke to MrLuca via telephone on December 15, granted [redacted] a refund of the membership fee in the amount of $[redacted] should note this refund on their account within the next to days, depending on their financial institution’s billing cycle and internal refund policy? This information should successfully resolve [redacted]’s complaintShould your office or [redacted] have any questions or need additional information, please feel free to contact me at [email protected], ? Tara M[redacted]SrIP & Marketing Compliance Managerwww.intelius.com s why here

Complaint: [redacted]I am rejecting this response because: The business is talking about something that happened years ago and for which I was not billed directly from the companyIt makes no senseIf I receive a charge back, I contact the client and ask for an explanationI do not simply refuse, I cannot even if I wanted to, stop working on that matterFurther, I would like to see what was the, "report" from years ago and the time frameMy credit score when last reviewed is over 800, I pay my bills unless there is some problem with the merchandiseCannot understand this response from the merchantI best guess would be that the,"report" came late,This is the only reason I can imagine for not paying for it, and I would have notified the merchaht of my reason for refusing.? Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint# [redacted] Consumer name: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website.? Each
offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the trial membershipIf the user does not cancel within the initial seven days, their credit card will be charged a monthly fee of $for a Premier Plus membership ? Per the Terms Service, which Mr[redacted] agreed to upon the completion of his report purchase on February 15, 2017, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius customer care representative removed Mr[redacted] from the Premier Plus membership on February 15, and suspended the $trial membership fee once Mr[redacted] contacted them via phone to request his removal from the membership programCurrently, Mr[redacted] is not enrolled in any membership programs nor are any impending membership fees associated with his Intelius account ? This should resolve Mr[redacted]’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].? ? Sincerely, ? Tara M[redacted]SrIP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted] Consumer:? [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted] in connection with a People Search Plus report she ordered on June 22, on the Intelius website ? Prior to purchasing her report, Ms[redacted] was specifically notified what
information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources.? Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.? ? Per the Terms of Service Ms[redacted] agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Ms[redacted]’ credit card on July 25, in the amount of $Ms[redacted] should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Ms[redacted]’ complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but with some comments I would like you to take in mindIntellius in their response to my complaint, mentioned a second refund of that will show in to days in my bank account, in that order of ideas, I would like the Revdex.com to keep open my complaint file until that happens, or to give me options, based on your experience to protect my consumer interests and rights, so I don't have to file another complaint in case I don't get that money in my accountBecause It will be one month to two months for that to happenOther than that, I find the resolution satisfactory.for?
Sincerely,
Mr[redacted]

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms[redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the People Search Plus Report with Phone and Address Check, we have processed a refund of $to her account on 6/16/2016.? This refund ($& $4.95) will appear on her statement in one of the next two billing cycles depending on the closing.? Again, all charges have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

We are in receipt of the consumer complaint filed by Mr[redacted].Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a
comprehensive public record search that Intelius maintains with active updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accuratePer the terms of service, which Mr[redacted] agreed to when purchasing the Background Report, Intelius has a no refund policy.? However, we want Mr[redacted] to be fully satisfied with his purchase from Intelius.? Since Mr[redacted] was not completely satisfied with the Background Report, we processed a refund of $to his account on August 18, 2017.? This refund will appear on his statement in one of the next two billing cycles depending on the closing.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records
are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databaseAccording to our records, Ms[redacted] submitted her request to opt out on January 2, Her request was processed and completed on January 5, and her information was subsequently removed from the Intelius database as well as our affiliated websites ? It is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Ms[redacted] may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms[redacted]’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms[redacted] should note, that none of her information appears in any Intelius search results webpages ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms[redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Background Report, a refund of $was processed back to her account on 5/30/2016.? This refund will appear on her statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I have not received the refund yet, but imagine it will come through.Sincerely,
[redacted]

Complaint #[redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us[redacted]? In order to remove Ms[redacted]’s father’s information from Intelius and its affiliates’ databases, she will need to provide us her father’s name, address, and email information so that we can locate his specific recordsAlternatively, she can use the Intelius online self-service opt-out process located at https://www.intelius.com/[redacted] to remove any information from the Intelius and its affiliates’ databasesOnline opt-out requests are automated and are typically completed within hours ? It is important to note that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? Additionally, TrueRep is currently a beta productThe service is not currently accepting any members ? This information should successfully resolve Ms[redacted]’s complaintShould your office or Ms[redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com ? Sincerely, ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint #: [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr[redacted]Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic records
are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license ? Per Mr[redacted]’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr[redacted]’s complaintShould your office or Mr[redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? ? Tara M[redacted] SrIP & Marketing Compliance Manager www.intelius.com