Intelcom Courier Canada

Repeated Failed delivery attempts Packages put on wrong truck, drivers not calling for clarification (advertised on website)refusal to deliver on time
I live in a new development ***. Since December 2018 I have attempted to have multiple packages purchased on *** delivered to my address. I pay for an *** prime account and when required pay additional shipping fees to have my items delivered in a timely fashion. Every time Intelcom Express is responsible for delivery my packages never arrive on the promised shipping date. The packages are often put on the wrong truck or the delivery driver cant find the address and returns the package to the warehouse without calling me first (their website states that the driver will attempt to call if there are issues). I always call as soon as I see that the package cant be delivered to try and resolve the matter and have my package delivered that day (they deliver until 9 pm, also advertised on their website). The most recent delivery failure was this Sunday March 17 2019 order number ***. I had paid for next day shipping on an item from *** for that day. I received an Email notifying me of a delivery issue and called immediately (aprox 2pm Sunday March 17). They informed me the package was put on the wrong truck and that I would receive my delivery the next day. I asked why it couldn't be delivered that day as they deliver until 9 pm and I paid for next day delivery. They said their driver refused to redeliver and because they are contracted there was nothing they could do. Today I returned Home and still no package. I Called and was given the exact same story with no resolution. *** has refunded me my delivery fee but the problem remains that I do not have my package and have no way of insuring that this wont happen again or that I will even receive my delivery tomorrow. *** has insured me that they will look into it from their end. The problem remains that Intelecom Express seems to care very little about providing their promised service and does nothing to rectify problems that they are completly at fault for. It should be noted that the *** representative I spoke with saw that when packages were delivered to the same address using other carriers the deliveries always arrived on time and as advertised. Im contacting Revdex.com about this as Im hopping that the complaint reaches the higher echelon of the company so It can be properly addressed and rectified in the future.