Integrity Home Solutions

Customer Information:[redacted]Chesterfield, MO 63005Daytime...

Phone: [redacted]E-mail: [redacted]@rhodesequipment.comas mentioned in the previous response to this complaint Mr [redacted] and our owner, [redacted] met this morning. I had said that I would follow up and according to [redacted] he and Mr [redacted] were able to come to an agreement this morning to cancel the contract and part ways and both parties are happy with the agreement.[redacted]Marketing DirectorIntegrity Home Solutions[redacted]

Complaint: [redacted]
I am rejecting this response because:On Wed Sept 6, at 1:45pm, I was contacted by [redacted] with IHS and he stated he would be at my house on Monday Sept 11 to begin the siding job. On Wed Sept 6, at 1:46pm, I was contacted by [redacted] with IHS and she stated materials would be delivered to my home on Friday Sept 8.  I told [redacted] that I wanted materials placed inside my garage and that someone would be home the entire day. On Fri Sept 8 at 2:30pm, siding was delivered and set in garage.  Colors, as far as I can tell, are correct. On Sat Sept 9 at 11:35am, [redacted] with IHS called to confirm siding delivery yesterday.  Also confirmed siding install would begin Mon Sept 11. On Mon Sept 11, no one showed up for siding install.  No one from IHS contacted me to communicate that installer would not show up.   So I get to sit at my house all day waiting for a no-show, I have siding sitting in my garage and my car sitting outside.  How is this a solution?
Sincerely,
[redacted]

The reason the customer was aware of the issue with the finance company before we were is that we had contacted the finance company to ask for an extension on the expiration and we were told this was granted by them. For some reason, unknown to us, they did not honor that and sent Ms [redacted] a notice...

saying it had expired. This was news to us when she contacted us. In that conversation she stated to us that she did not want her credit run again at that point but still did want the deck done if there was some other way to handle it. We decided to give it a couple of weeks to see if whatever issue she had that was causing her to not want her credit run would be handled. The next time we spoke to her we did ask if she wanted to change it to paying cash, re run her credit with the same company or look at other financing options so we knew how to proceed from there. This was based on her desire to have the deck but not have her credit run at that time per our last conversation.I understand that we were behind in our deck production and therefore her job wasn't not completed as quickly as any of us would have liked. However, we did not write in the contract that it would be completed on a specific date. We attempted to handle the financing issues in good faith with the finance company and then with Ms [redacted]. We respected her wishes to not run her credit at that point but have also attempted to protect ourselves in that we still can get her financed and are more than willing and able to complete the work for her. At this point, she has decided to stop the process. We would very much prefer to just get out there and get the work done versus fighting over our rights to compensation for the contract being cancelled.

Sorry for the delay in my response. An appointment has been set up for Thursday 8/24/17 at 930am for Mr [redacted] to meet with [redacted], our owner to try to come to an acceptable agreement to end the contract.

02/15/2018:  I have contacted the Attorney General's office, home advisor, news media, legal counsel and Revdex.com. I don't think there is anything anyone can do. My kitchen is still torn up and has been for 31 weeks and two days. The business moved out of their location a year ago. When my wife and I went there we were informed that Integrity Home Solutions had moved and that they are used to consumers and police stopping by looking for the owner. I gave this business $28,000 and have to hire another business to tear out the poor workmanship and complete the job. By the time this is over it will cost me $75,000. I feel that [redacted] and [redacted] deserve jail time for doing this to people.

I have heard the company is out of business. I talked to the receptionist [redacted] and she said the owner disappeared with all the money. We went to their location and no one was there.

As our owner pointed out in his last meeting with Ms [redacted], there are 3 basic factors here that are in play. First, on the contract there is a box to check if this contract is contingent on us finding financing for the home owner. That is not checked, therefore even if the financing has fallen through that does not affect the contract. Second, on number 9 on the back of the contract, as [redacted] showed Ms [redacted] it clearly states " The Buyer agrees that time is not of the essence to this contract and that the Buyers obligations to pay and perform under this contract is not conditioned to the seller's completion of work or delivery of materials by any certain date. Therefore, we are not in breach of anything on this contract and Ms [redacted] is then subject to the damages as is outlined in Number 10 of the contract, again as [redacted] explained to her in the visit. We would prefer not to go this route, we would prefer to just complete the work as originally contracted. But, since these points are clearly stated on the contract and [redacted] has clearly went over them with Ms [redacted] we feel we are well within our rights to the damages as were outlined.

Since this complaint was filed we have spoken to the customer. From our discussions with him we understand he has been out of town on vacation and we have it on our calendar to call him on Monday 8/28 to schedule the work. This was agreed upon in our last conversation with him. We fully intend to...

get to him asap now that he is back in town. We do recognize this has taken longer than expected and we apologize for the troubles this may have caused.

We have spoken to Mr [redacted] both in person at our office and on the phone. We are in the process of attempting to set an appointment with Mr [redacted] for our owner, Bill, to speak to him and try to provide a workable solution to getting the work done in the time frame Mr [redacted] needs. There is nothing in...

the contract written that states we would complete the work in 12 weeks. That may very well have been a part of the discussion with the original salesman, but I do not see it in the contract anywhere. With that said, again, we are wanting our owner to meet with Mr [redacted] asap and determine if we can still do this work in a time frame that will be acceptable to him or if we need to cancel the contract. I will update again once I know the results of this meeting.

We are in the process of fixing the issues that the customer is speaking about. We have been there working on the project. The installer was injured and was did not work today but is in contact with Mr [redacted] and is hoping to be able to return this week/weekend to continue working on the project to...

move towards getting all of Mr [redacted]'s concerns taken care of. We apologize for the issues that he has encountered but we are willing to do everything we can to resolve them and make sure he is happy. Once the installer is back on the job and is moving forward I will email/fax in additional information as to the progress we are making.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that  the work was completed and was done well. by the gentleman that came to finally finish the kitchen.   The offer of discount was not accepted as it...

was only $200 for our "inconvenience" . It was rather insulting as when I mentioned the fact we had family from out of town staying with us and the response was "you could have bbq'd"  I would strongly suggest that during the initial meeting with the sales rep that you pin them down as to a time frame as well as putting in writing what happens if they do not finish the job by the date stated.
Sincerely,
[redacted]

We are working very closely with Ms [redacted] to get her project moving. We are meeting her at a supplier today to pick out her tile and have plans to start her job next Monday. We regret that we have been behind on our production but we are working closely with her to get her project moving...

forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We realize that we have not completed this in the time frames we would have all liked. We have had various issues that have caused this. At this time we have an appointment scheduled with Ms [redacted] on Monday 10/30 to complete the work. We plan to do everything we can to ensure she is happy with...

the finished product.

We have been accredited with the Revdex.com for many years.  Out of the blue on Dec 21, 2017 our owner [redacted] walked away from the company.  We are trying to complete as many jobs that we areUnder contract with, but we have no financial resources to return down payments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The contracted project was completed on Sept 13.  I would add that this complaint could have been avoided completely if contractor had completed the work in a more [redacted]ely matter.  That said, the install team was professional and the end result looks very good.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:Integrity Home Solutions being unable to complete our project per the contract AND being unable to return our substantial deposit is an unacceptable resolution. This project represents a significant investment of both our time and money, but resulted in having no kitchen since October. We require the recovery our payments made, as Integrity Home Solutions has failed to adhere to our contract.
Sincerely,
[redacted]

The company has walked off the job completely and has come and taken equipment.  They say they are not coming back. I now have a deck with a huge hole in the middle and it is not safe. I have given them $11,000.00. I do not want these guys back to my home.

Complaint: [redacted]
I am rejecting this response because: This complaint has
nothing to do with the finance company notifying me before Integrity of an
expired extension. Integrity was notified that they passed the purchase window
before I was because Ms. [redacted] stated they told her that a couple days ago. The
company just never picked up the phone to notify me of this news. I had to call
and talk to Ms. [redacted] and she finally said what was going on. So again the
company knew about it before I did and in talking to [redacted] they have records
of this company calling in and finding this information out. She also claimed
they were going to start on the project that following Monday but they ran into
the problem with the lender. So again they knew way before I did so that claim
that I knew before them is a good try but it is a lie. This complaint has
everything to do with me signing a contract as of March the 1st and
by Aug 4th I still did not have a deck built. The problem is that
the company has breached their contract. And when they received my letter I
sent the company they sent the owner back out to my house for him to tell me I
am breach and he is going to charge me 30%. Even if they were behind for the
month of April there was still May and June to get this completed. Which also
means they would have met their deadline that was given by [redacted] since the
day I was accepted by the lender. It was not a secret. If this is typical of
any construction company this should be written down that it takes up to 5
months to build a deck and not given a paper that say exterior projects typically
starts within 2-8 weeks. I signed the contract under the assumption they were
going to build my deck within a timely manner. I personally do not call 5
months a timely manner. The company said they did not put a date on my contract
but there is a date of when I signed and the man who I signed my contract with
said these are the timelines we use.
The company wanted me to get
my credit ran for the second time to get my application open again which again
this should not be an option. The reason they waited a couple weeks is because this
is typical practice for this company. The last I spoke to the lady I believe
her name was (Ms. [redacted]) who did not ask if I wanted to change it she gave me
the options of paying cash, with a credit card or apply through a different
lender. She said it has to be paid some type of way I was not asked by any
means if that is what I would like to do. I told her again I will not be doing
either of those options. Before ending the call she said it will go back to the
production manager Ron and she said they may just send it to collections. I asked
her to give me a call back before they do whatever was their next move? I did
not hear back from the company until I wrote them and informed they were in
breach of contract. This company was well aware of me not wanting to proceed
with the deck because they sent the owner out or saying I will give you a call
back because we cannot do that over the phone. I do not understand why the company
was waiting for me to get things straight with getting my credit ran. That is
not what was discussed with the last person I talked with. My credit was ran
once in March for this lender why should I the customer have it run again due
to the company’s mistake. I have gave this company many months and weeks to
come to my residence to complete and do the job before any purchase window ended
and before the loan expiration date expired. To no avail they did not do so by
June nor July. So, why should I keep going through this with this company? Yes,
I decided do what is necessary because again this company is in breach of their
contract. Again, I would like a refund of my money for the total of $2369.50.
 
Sincerely,
[redacted]

We regret that it has taken so long to get Mr [redacted] materials to install his kitchen. We have just talked to Mr [redacted] today and let him know that we will be able to begin his work on or about January 15th as we now are getting enough information and movement on our orders to be able to more...

clearly predict what will happen. Again, we apologize but we will get on the work as soon as we have the material.