Integrity Home Solutions

Since this complaint was filed we have spoken to the customerFrom our discussions with him we understand he has been out of town on vacation and we have it on our calendar to call him on Monday 8/to schedule the workThis was agreed upon in our last conversation with himWe fully intend to get to him asap now that he is back in townWe do recognize this has taken longer than expected and we apologize for the troubles this may have caused

02/07/2018: Emailed [redacted] complaint for response.02/09/2018: Emailed [redacted] complaint for response.02/09/2018: We have been accredited with the Revdex.com for many years Out of the blue on Dec 21, our owner [redacted] walked away from the company We are trying to complete as many jobs that we areUnder contract with, but we have no financial resources to return down payments

The reason the customer was aware of the issue with the finance company before we were is that we had contacted the finance company to ask for an extension on the expiration and we were told this was granted by themFor some reason, unknown to us, they did not honor that and sent Ms [redacted] a notice saying it had expiredThis was news to us when she contacted usIn that conversation she stated to us that she did not want her credit run again at that point but still did want the deck done if there was some other way to handle itWe decided to give it a couple of weeks to see if whatever issue she had that was causing her to not want her credit run would be handledThe next time we spoke to her we did ask if she wanted to change it to paying cash, re run her credit with the same company or look at other financing options so we knew how to proceed from thereThis was based on her desire to have the deck but not have her credit run at that time per our last conversation.I understand that we were behind in our deck production and therefore her job wasn't not completed as quickly as any of us would have likedHowever, we did not write in the contract that it would be completed on a specific dateWe attempted to handle the financing issues in good faith with the finance company and then with Ms ***We respected her wishes to not run her credit at that point but have also attempted to protect ourselves in that we still can get her financed and are more than willing and able to complete the work for herAt this point, she has decided to stop the processWe would very much prefer to just get out there and get the work done versus fighting over our rights to compensation for the contract being cancelled

We realize that we have not completed this in the time frames we would have all likedWe have had various issues that have caused thisAt this time we have an appointment scheduled with Ms [redacted] on Monday 10/to complete the workWe plan to do everything we can to ensure she is happy with the finished product

Complaint: [redacted] I am very happy to hear this answer, but we still have not received a call back from anyone, or gotten any information on HOW we can proceed with cancelling the contract, or when our money will be refunded.Should we drop off the signed cancellation at the office? What are next steps? Sincerely, Lauren ***

On 5/17/17, we signed a contract to have our kitchen cabinets, counter tops, and sink replaced We were not changing the kitchen footprint We selected [redacted] cabinets and a [redacted] counter top Total price was $16,and we gave them a check for the down payment of $ We were told to allow 9-weeks from contract signing for the job to begin We asked for an outside deadline for the job, but they refused to add anything like that to the contract Early in July a telephone call and message left for [redacted] to call us Another message was left for our salesman the general manager, [redacted] around 7/10/ Finally, on 7/I left a third messageOn 7/25, [redacted] called back He explained they were behind and it would be a minimum of more weeks before the job would begin He said he was working on our project I left another message with some additional information after this call, but did not receive a call back On 8/25/I left a message for ***, the general manager He did call back and advised that [redacted] had been fired because there were a number of complaints about [redacted] for not returning calls and leaving clients wondering what’s going on with their job On 9/8/17, another production manager, [redacted] *called He thought they could get the kitchen ***e before Thanksgiving I asked him for weeks’ notice so I could prepare and pack up the kitchen On 10/4/17, I left a telephone message for *** On 10/5/17, a secretary called to say [redacted] would return my call on 10/6/ No response I called on 10/12/for [redacted] and left another message On 10/13/I left a message for the general manager with no response Finally, on 10/23/17, twenty-one weeks since we signed our contract, I called the business and asked for ***, the general manager – he wasn’t available and then I asked for ***, the senior production manager We told [redacted] we wanted our money back She said only the president, [redacted] *could grant that Our cabinets were still not ordered An appointment was made for [redacted] to come to our house to speak with usOn 10/30/17, [redacted] *came to our home He told us the [redacted] cabinets we wanted he could not get due to some disagreement he had with the [redacted] company He said he didn’t know why no one offered us the option to pick out other cabinets sooner He implied we could not be released from the contract I felt as if he was threatening us with legal consequences if we pressed for a return of the down payment So, he offered to let us pick out new cabinets and would upgrade our counter tops to granite for free Because of their unresponsiveness, we agreed that no more money needed to be given to them until the products were in our garage for them to begin tear down and installation We would give them 1/of the next 1/when the cabinets were in our possession and the remaining 1/of the second 1/after a couple days working in our house on the job The final third would come when they completed the job Bill wrote up a contract revision on 11/9/when we came out to the office to look at cabinets, granite and handlesWe met with [redacted] and then with [redacted] S On 11/14/17, ***, another production manager called The issue with the [redacted] cabinets was resolved and they could get the original ones we picked out They would still upgrade to granite as promised I was okay with the [redacted] because I liked the design on the door better [redacted] said he ordered our cabinets and would have them the week of January 15, He wanted a check for the second third of the cost and I reminded him to tell [redacted] of our agreement with payment, because we simply had concerns about trusting them On January 11th I texted [redacted] about an install date so I could know if it was time to pack up my kitchen On January 12th, I texted [redacted] again with no response On January 13, I left a message on the business’ telephone answering machine On January 18, I left messages for [redacted] *, ***, and tried to reach [redacted] on his cell phone I called the business land line phone again with no successThere was a list a cell phones for various employees in my packet from the company so I began to call until someone answered I spoke with [redacted] , a sales representative He informed me that the operating partner (and president) [redacted] left town/disappeared in December The office space they rented was “cleared out” the Saturday after Christmas He said the Senior production manager, [redacted] , was working from her home in an effort to at least finish the jobs they had, but would not take any new jobs [redacted] described a variety of problems/issues the company had with money and delayed paychecks to staff [redacted] reportedly declared bankruptcy, but it wasn’t the company that was bankrupt, just [redacted] *who had other tax debts, etcHe told me [redacted] had gone to work for another company which I contacted to speak with *** [redacted] listened to my concerns and said he’d call me back after he made some calls, but he never did [redacted] maintained, however, that the company still existed, but saved overhead by moving out of the office space they had The business phone was forwarded to ***’s home phoneI called [redacted] on 1/15/ [redacted] explained that [redacted] *walked away from the business 12/21/ She said the silent partner owner, [redacted] L (Bill Levan) was working with [redacted] to finish up the projects they had [redacted] said she had installers, but needed to find out if the cabinets were delivered She had not spoken with the [redacted] company She said she could not refund our deposit She said she was more than willing to complete the job in a satisfactory manner She said they had 4-clients with the last name beginning with “H” including us that involved projects they were trying to complete [redacted] said she didn’t know how much money was paid to [redacted] to date or how much was owed She needed to speak with a [redacted] company representative She said she would call me back when she gets a response, but probably not until next week She assured me she wanted us to be happy January 25th, [redacted] called and said she still did not have any answer for usI left a telephone message for [redacted] on 2/2/with no response On 2/7/18, I called [redacted] again [redacted] explained that our cabinets were never delivered, but offered to let us pick out different cabinets I told [redacted] we were not going to do thatWe were asked to pick out different cabinets once before when there was an issue getting the cabinetsSo we went to their business and picked out different cabinetsWhen I was told the cabinets were ordered last fall, the company ordered the [redacted] cabinets for the second time [redacted] said she cannot give us back our down payment of $as she has no access to the monies I have tried to get home addresses for [redacted] and [redacted] because I figured any attempt to find them at the business office that closed would be unsuccessful [redacted] refused to provide me with the addresses Previously, I had explored Missouri’s Case Net and found a possible home address for [redacted] *and an address for [redacted] that could have been a residence or a previous or other business he owned I’ll forward those to you if you want themPlease call me with questions Thank you [redacted] [redacted]

Please note for your records!!! We have not heard from Integrity Home Solutions since December when we were told our kitchen would be started on January or This is the same thing that happened on October when we were told it would be started on October [redacted] and [redacted]

Sorry for the delay in my responseAn appointment has been set up for Thursday 8/24/at 930am for Mr [redacted] to meet with ***, our owner to try to come to an acceptable agreement to end the contract

The company has walked off the job completely and has come and taken equipment They say they are not coming backI now have a deck with a huge hole in the middle and it is not safeI have given them $11,I do not want these guys back to my home

Complaint: [redacted] I am rejecting this response because:Integrity Home Solutions being unable to complete our project per the contract AND being unable to return our substantial deposit is an unacceptable resolutionThis project represents a significant investment of both our time and money, but resulted in having no kitchen since OctoberWe require the recovery our payments made, as Integrity Home Solutions has failed to adhere to our contract Sincerely, [redacted]

As of 6/27/this job has been completed and our money has been collected The customer signed off on the completion of the job and to our knowledge is happy with the floor and the completion of the job Our owner, [redacted] , met with the [redacted] in person on 6/16/and we were in communication from that point forward to ensure the floor was completed and they were happy With the work completed and the final amount paid, we are confident this matter has been resolved to the customer's satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe contracted project was completed on Sept I would add that this complaint could have been avoided completely if contractor had completed the work in a more ***ely matter That said, the install team was professional and the end result looks very good Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the work was completed and was done wellby the gentleman that came to finally finish the kitchen The offer of discount was not accepted as it was only $for our "inconvenience" It was rather insulting as when I mentioned the fact we had family from out of town staying with us and the response was "you could have bbq'd" I would strongly suggest that during the initial meeting with the sales rep that you pin them down as to a time frame as well as putting in writing what happens if they do not finish the job by the date stated Sincerely, [redacted] ***

We are working very closely with Ms [redacted] to get her project movingWe are meeting her at a supplier today to pick out her tile and have plans to start her job next MondayWe regret that we have been behind on our production but we are working closely with her to get her project moving forward

We regret that it has taken so long to get Mr [redacted] materials to install his kitchenWe have just talked to Mr [redacted] today and let him know that we will be able to begin his work on or about January 15th as we now are getting enough information and movement on our orders to be able to more clearly predict what will happenAgain, we apologize but we will get on the work as soon as we have the material

We have spoken to Mr [redacted] both in person at our office and on the phoneWe are in the process of attempting to set an appointment with Mr [redacted] for our owner, Bill, to speak to him and try to provide a workable solution to getting the work done in the time frame Mr [redacted] needsThere is nothing in the contract written that states we would complete the work in weeksThat may very well have been a part of the discussion with the original salesman, but I do not see it in the contract anywhereWith that said, again, we are wanting our owner to meet with Mr [redacted] asap and determine if we can still do this work in a time frame that will be acceptable to him or if we need to cancel the contractI will update again once I know the results of this meeting

Complaint: [redacted] I am rejecting this response because: Our request was not to 'return down payment' Our request was for Integrity Home Solutions to reimburse us the repair costs incurred, as a result of the direct damage Integrity and its 'workers' caused Additionally, Integrity's response needs to be validated According to current social media accounts, [redacted] is indeed the owner of Integrity Home Solutions Based on their track record, I do not trust that their statement is accurate Sincerely, [redacted]

As of 7/21/our head of production, *** *** spoke with Ms *** to let her know that all materials needed to start her job were in our warehouse and her work would begin the following weekWe do recognize that this project is taking longer that was quoted to her and we apologize
for thatThe time frame originally quoted was not realistic for the scope of the work that is being provided and we have been doing what we can to make things move as quickly as possibleWe plan to work next week and expect to do everything we can to complete the work as quickly as we can and up to the standards that Ms *** expects so that we can ensure her happiness with the project. As an update now, we are still working with Ms *** to finish up the projectWe are almost finished and expect to be able to have everything done to her satifaction

Complaint: ***
I am rejecting this response because:
We have been informed that work on the kitchen should be started on Jan 12-15. Please note that on Octwe were informed that the work would begin on Oct26. However when we called to confirm on Oct25, we were told the cabinets were not yet received.Please do not close the complaint until the job is completed. Sincerely*** and *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***