Industrial Chem Labs & Services

Industrial Chem Labs & Services Inc (ICL) issued the [redacted] call tag as previously statedUnfortunately, the customer refuses the call tag Butch R [redacted] spoke to [redacted] who changed her mind and refuses to return the product At this point ICL has written off the amount and closed the account

Industrial Chem Labs & Services Inc (ICL) was closed since Dec [redacted] 2015- January *, 2016This particular complainant was resolved in Dec The customer returned the product and ICL issued full credit the account is at a zero balance

[redacted] , In response to the rejection, Once a call tag is issued it usually takes 3-business daysPreviously stated once the product is returned a credit will be issuedI.C.L will also put the account on a do not call listSincerely , [redacted] ***

[redacted] has already picked up the product and returned it to us and ICL issued full credit on April **, Therefore ICL considers this matter closed[redacted] ***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: Oct*, 2015, MrP [redacted] of ICL spoke with [redacted] regarding our Concrete Cleaner The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R [redacted] has spoken with the [redacted] and has agreed to return the product at their expense, then withdraw their complaintThe product was returned and credited on Feb**[redacted] [redacted]

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2015,MrE [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R*** has spoken with the complainant and has agreedto authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen Tim is to withdraw the complaint.Sincerely,Debra H***

Revdex.com:At this time, my complaint, ID [redacted] regarding Industrial Chem Labs & Services, Inchas been resolved Sincerely, [redacted]

[redacted] Industrial Chem Labs & Services Inc (ICL) can provide you with the following information: On Mar*, at est [redacted] of ICL spoke with [redacted] regarding our Concrete CleanerThe price, quantity and terms were discussedOur representatives never state "Free Sample" [redacted] has spoken with the complainant and hasagreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen [redacted] is to withdraw the complaint.Sincerely, [redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Dec**, 2015, MrW [redacted] of ICL spoke with Chris Mentor regarding our Carpet Cleaner The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen [redacted] *** is to withdraw the complaintSincerely, Debra H***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb**,2015, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample" [redacted] has spoken with the complainant and has agreed to a settlement of $ Then [redacted] is to withdraw the complaint

Industrial ChemLabs & Services Inc(ICL) can provide the following information regarding the above mentioned complaint [redacted] from Hillcrest View Assisted Living were using our Sewer Cleaner and Carpet CleanerOn April **, MrL [redacted] of ICL spoke with [redacted] prior to the last shipment of Carpet Cleaner leaving our facility confirming the delivery and amountOn May *, MrL [redacted] of ICL spoke with [redacted] prior to the last shipment of Sewer Cleaner leaving our facility confirming the delivery and amountButch R*** has spoken with the complainant and has agreed to authorize a UPS calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe items have been picked up by [redacted] and are on the way back to the facility nowI am still awaiting a zero balance invoice from the companyI will withdraw the complaint once this has been issued to us Sincerely, [redacted]

At this time, I have been contacted directly by Industrial Chem Labs & Services, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: The business did contact me and offered to send me a return label if I would adjust my complaint, I agreed, however to date April ***, I have never recieved a return label to return the product[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, MrW [redacted] of ICL spoke with Dominique Figueroa regarding our Sewer Cleaner The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch ReedOur representatives never state "Free Sample"Butch R [redacted] has spoken with Dominique and has agreed to authorize a UPS call tag Please have the customer place the product in a c [redacted] bo [redacted] box and ready for pick up within the next 3-business daysICL considers this matter resolved Sincerely, Debra H***

Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch R [redacted] has spoken directly with [redacted] and from a customer service perspective ICL will authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days Then [redacted] is to withdraw this complaint

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April **, *** [redacted] of ICL spoke with [redacted] regarding our Tk-(weed killer) The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R [redacted] has spoken with the [redacted] and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days Sincerely, Debra H***

[redacted] IndustrialChem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch Reed has spoken directly with Dana Krusz and from a customer service perspective ICL will authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days Debra H***

I have reviewed the above mentioned case and from a customer service perspective ICL will authorize a [redacted] call tag for inv # [redacted] as well as # [redacted] Please have the customer place the products in separate card board box and ready for pick up within the next 3-business days

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Nov**, MrS [redacted] of ICL spoke with [redacted] ** regarding our Snow Melt The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R*** has spoken with the complainant and has agreed to settle the invoice in the amount of $ A revised copy has been emailed to the complainant Sincerely, Debra H***

Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: [redacted] was using our Sno-Melt and informed [redacted] on July **, that it wasn't meeting his needs At that time [redacted] purchased a different product, which is exactly what was shipped that he is now disputing From a customer service perspective ICL has agreed to remove the invoice once the product is returned and proof of the return is received per a conversation [redacted] had with [redacted]