Hyatt Hotels Corp

Guest has been contacted and compensation offered

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com Reached out to guest and issue was resolved to her satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] reached out to me in an extremely prompt mannerMost importantly, she provided a reply of utmost concern and customer serviceIt is rather pleasing to have an employee who not only recognizes when a mistake has been made, but takes the initiative to correct the errorThank you Anna! You have retained a customer

We have contacted this guest and have resolved this matter

Guest has been contacted and reservations have been updated accordingly

We have been in correspondance with the guest several timesWe have advised the guest of the resolution to his concernsThe guest does seem satisfied with the resolution we have provided him with

Complaint: [redacted] I am rejecting this response because:I received a response from a customer service representative of Hyatt delivering the edict from management that no changes in my situation were warrantedAs management apparently does not wish to engage me directly, nor do they even wish to address the central tenets of my case, I cannot cede the issue of "fairness" to them without stating the facts of the case that they have chosen to ignore: [redacted] In prior and following marketing communication Hyatt has sent me, they have clearly stated targeted offers with verbiage such as "this offer is only valid to the recipient of this mail" There was no such language in the email offer to which I responded, and therefore, no basis upon which to discriminate against applications in this regard [redacted] The link and subsequent application form that I used to apply for the credit card was identical to everyone that applied for the offerSo if there was any hidden fine print language at any point mentioning that the credit card only offered Hyatt Gold Passport Platinum status (fine print that I did not see anywhere), that part was the same for everybody as well.In summary, there was nothing in the offer that was advertised that limited who was eligible to apply for it, and nothing in the application process that differentiated anybody's application Once my good-faith application for this credit card was approved, a credit card was sent to me, and I was bound by the credit card's conditions, there was nothing differentiating me from the other people for whom Hyatt has honored their offer in full.As of now, Hyatt has done nothing to prove the "fairness" of what has been offered to me to this point, while I believe that I have shown that they are engaging in arbitrary discrimination against me As always, I remain willing to speak with actual management of the Hyatt loyalty program to discuss the merits of my case, and I continue to hope that they will show empathy towards someone that has been a local customer at their properties for many years in the past, and, hopefully, for many more years to come Sincerely, [redacted]

The guest has been contacted and this matter is resolved

Initial Business Response / [redacted] (1000, 7, 2015/08/20) */ We have reached out the guest and this has been resolved to guest satifaction

The hotel has contacted the guest to resolve directlyThe guest's concerns have been addressed

After careful review, we have determined that the upgrade and the price quoted was correct

Complaint: [redacted] I am rejecting this response because: My money was not refunded and my points were not collected instead If otherwise, provide the evidence Sincerely, [redacted]

The guest has been contacted and advised that the stay was not eligible for Gold Passport credit per our programs terms and conditions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hotel Management has attempted to contact the guest with no response

Guest has been contacted and advised of the below:Hyatt Gold Passport did not publically offer a Diamond tier match to all travelersTargeted ads were sent to select guests that we then honored for all of our members that have elite status with four select peer programs for roughly hours between November – 20, As of noon on November 20th, our efforts have been focused on Starwood Preferred Guest Platinum membersThe only elite status that may now match to Hyatt Diamond is SPG PlatinumAny tier match request received prior to noon on November 20th was honored under the conditions of the offer at the time of the traveler’s submission

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter filing a claim with the PA Attorney Generals office, as well as informing the local news stations of the unethical billing practices, the Hyatt refunded the $smoking chargeThe matter has been resolved financially Sincerely, Kristofor ***

Guest has been contacted and resolution found with the guest

Hotel management has contacted and resolved the issues with the guest directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , hotel management is working on resolution Sincerely, [redacted]

Hotel Management has spoken with the guest and compensation given