Hy Cite Enterprises

In review of the complaint received by Allison G[redacted], we have a signed sales order dated November 5, 2016. On the sales order is the notice of cancellation that states the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has...

passed, the order is no longer eligible for cancellation. If Ms. G[redacted] is having issues cooking with the skillet, we will have the Independent Distributor contact Ms. G[redacted] to offer assistance on how to use the skillet Should you have any additional questions or concerns, please do not hesitate to contact us.   Arthur D[redacted] Assistant Manager Customer Care Department

In review of the complaint received by Amy [redacted], we have reviewed the account and see that we do not have any work number listed for us, Hy Cite Enterprises, to contact Ms. [redacted]. If Ms. [redacted] is receiving calls at her place of employment, more than likely they are coming from the Independent...

Distributor’s office. We have notified the Independent Distributor to cease all calls to the Ms. [redacted]’s place of employment. Also per notes on the account, we see that we have updated Ms. [redacted]’s account to reflect that it is current and up to date as a one time courtesy. Should you have any additional questions or concerns, please do not hesitate to contact us.   Arthur [redacted] Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
""""In review of the complaint received by [redacted], we show on the account that there were 2 payments that came back to us as not being able to collect. The errors read: $81.00: 08/28/14: R03-No Account/Unable to Locate Account$162.00: 09/24/14: R03-No Account/Unable to Locate Account Looking further into the account we see that it was Ms. [redacted] that entered her bank information via the web portal on August 28, 2014 at 3:58pm Central Time. Also on the account, we have it noted that we left several recorded messages requesting for Ms. [redacted] to call us back about the first missed payment. It wasn’t until September 20th that we were able to speak with Ms. [redacted] about the first missed payment. Ms [redacted] called us on September 24th to say that she was going to make an online payment that day, but that payment also rejected. We see that on September 28th, the bank information was updated via the web portal and on October 1st, a payment for $162 was entered via the web portal using a Visa card ending in 0922. Since the bank information was entered incorrectly by Ms. [redacted], late fees will not be removed off of the account. Should you have any additional questions or concerns, please do not hesitate to contact us."""""I have made it clear the account with the ending [redacted] has no problem at all. In fact ive been paying other bills such as capital one and lowes, etc with the ending account of [redacted].  so I do not understand why you are saying no account unable to locate account. I have used the [redacted] in the past to pay the bills without any problems at all. so why the last 2?October 1st I made the update on the web portal by ADDING my debit visa card 0922 onto it. The ending account number [redacted] is still there and I will not use it anymore since the last 2 payments were failed for whatever reasons. since you refused to refund the late fee then I am concern with my credit score report that can be affect. I did make attempts to pay for the last two billings. you can not say that I did not therefore it should not show on credit report for trying to use my own [redacted] account. I am still able to pay my ending [redacted] on other accounts so what is the problem with this account? something doesn't add up here.  
Regards,
[redacted]

As of February 6, 2016 final payment of $35.40 was received and applied to the account. This final payment has satisfied the account.

In review of the complaint received by [redacted], the Independent Distributor, [redacted], is no longer active and there is no way that we can get a hold of him. Per notes that we have on the account, as a one time courtesy, we can send Ms. [redacted] the shower filter to resolve this part of the...

complaint. We see notes on the account that Ms. [redacted] recently called us to inform us of the issues with her water filter and there are no records of Ms. [redacted] purchasing replacement cartridges from us. If Ms. [redacted] purchased replacement cartridges from an active Independent Distributor, Ms. [redacted] will need to have them provide assistance as we have no records of the replacement cartridges being purchased. If Ms. [redacted] requires warranty assistance on her water filter, she will need to send it in to us for inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms. [redacted]. If Ms. [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Poor excuse of a company. I will make sure to put out the word not to do business with them.  I've already inform the local expos not to agree to  do business with y'all.
Regards,
[redacted]

In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] on February 9, 2017. On the sales order it states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed,...

the account is no longer eligible for cancellation, see below:     The cookware comes with a 50 year warranty so if the cookware is in need of any warranty assistance, Ms. [redacted] will need to contact our Customer Service Department for assistance. We can have the Independent Distributor contact Ms. [redacted] to set up a cooking demonstration with their cookware, however the cancellation of the order is no longer eligible. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], we have signed sales order and credit application dated July 2, 2016. On the sales order that was signed by Mr. [redacted], the notice of cancellation states that order may be cancelled prior to midnight of the third business day after the order...

was signed. Since the cancellation timeframe has passed, the account is no longer eligible for cancellation. Hy Cite Enterprises, LLC only extends the financing for the cookware that Mr. [redacted] purchased, we did not ship nor do we extend any warranty service on the cookware. Should Mr. [redacted] have any issues with the cookware, he will need to speak directly to the Independent Distributor that sold them the cookware. Since the cancellation timeframe has expired, the account is no longer eligible for cancellation and Mr. [redacted] will remain responsible for the account along with any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason is that my account is in good standing as today June 15,2017, therefore I Do not agreed with the business responded 
Regards,
[redacted]

Due to the fact that Ms. [redacted] is no longer within the allotted timeframe to cancel the order, her request to cancel the order is respectfully denied. As previously mentioned, If Ms. [redacted] is experiencing issues with the water filter, we will be more than glad to inspect the unit under warranty and repair or replace the unit, however, the cancellation of the order is no longer within the timeframe to be accepted.

In review of the complaint received by [redacted], we have removed the phone number from our records and no further calls will made to his phone number. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care...

Department

Since Mr. [redacted] signed the sales order, he was in agreement to the terms and conditions of the order, of which the Notice of Cancellation was one of them. Since the order was not cancelled within the allotted timeframe, the order is no longer eligible for cancellation and the account will remain their responsibility.

Mr. [redacted] will need to contact our Credit Department to pay arrangement on the outstanding balance. The balance on the account that is good until the 31st of December 2016 is $265.22. Once the outstanding balance has been satisfied, we will inform the 3 major credit bureaus that the account has been properly taken care of.

In review of the complaint received by [redacted], we show that Ms. [redacted] is the Co-signor on the account with Mr. David [redacted]. We have an order that was signed on July 27, 2015. That order was verified as being correct on July 28, 2015. There are no notes on the account that either Mr. or...

Ms. [redacted] ever contacted us to mention any issue with the cookware. We do see that the account is currently two and a half payments past due with another payment due on June 6, 2016. The reason that our Credit Department is calling Mr. and Ms. [redacted] is due to the account being past due and calls will continue until the account is brought current or the account is forwarded to Collections for non-payment. Since the account is no longer within the allotted timeframe to cancel, the cancellation of the order can no longer be accepted. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department

Attached you will find a copy of the sales order that was signed by Mr. [redacted] on November, 17, 2015. Right above the signature line at the bottom of the sales order, the notice of cancellation states “you, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.” Since the three business days have passed since the order was signed, the cancellation is no longer eligible and we respectfully decline Mr. [redacted]’s cancellation request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is no way a business like this should be accredited by the Revdex.com. I've never encountered a company that did not have a return policy, especially for such an expensive product. Additionally, this is something that the sales representative probably should have let us know. I cannot find anywhere in the barely legible "contract" that says there are no returns. Like I said, one would assume, especially with a business that is accredited by the Revdex.com, that there is a standard 60-90 day return policy, like every other business out there. I have spoken with the distributor already and received tips (use low heat, make sure it's preheated) and there are still problems with the cookware. I have not even used this cookware for over 3 weeks and have had to purchase new cookware that actually works (which I can return if it does not). The cancellation policy is pointless since it does not even give the buyer a chance to try the product. I really wanted this cookware to be as good as it seemed, but it is not. Why would I have cancelled without getting the product that I wanted?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company, even in their response, is disappointing. In their response they say my product is not shipped or warranted through their company, yet these are the exact words on my contract: "Your product is serviced and warranted by Hy Cite Enterprises, LLC....and the address to follow" This is ridiculous how they do not take responsibility for their actions. And even if I were to buy through a distributor they should be making sure their distributors follow their guidelines! Also, I do not need to hear about the 3 day cancellation as they always refer back to because that is not what I am complaining about. I am complaining about how I was deceived with all the issues in my original complaint. They do not want to acknowledge the poor business practice that I have experienced with them and that is terrible.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The recorded call was listened to when Ms. [redacted] called to request the cancellation and nothing was mentioned to Ms. [redacted] that the cancellation would be accepted. The cancellation of the order is no longer within the timeframe, Ms. [redacted] will remain responsible for the account and any missed payments will be reported to the 3 major credit bureaus.