Hy Cite Enterprises

In review of the complaint received by [redacted], we have that Ms. [redacted] called our Verification Department on August 28, 2014 at 5:14pm to request the cancellation of her order. Our Verification Department informed Ms. [redacted] that the department that is in charge of cancellations was the...

Customer Care Department and they were currently closed but would send them a message about the cancellation request. Our Customer Care Department did receive the message from our Verifications Department regarding the cancellation request. In review of the sales order that was signed by Ms. [redacted], it was signed on August 24, 2014, making the 3 business day timeframe to cancel the 27th of August. When Ms. [redacted] called on the 28th at 5:14pm she was already past the cancellation timeframe. The Customer Care Department did speak to Ms. [redacted] on August 29th and explained that she was no longer eligible for cancellation. Since Ms. [redacted] did not cancel her order within the 3 business day timeframe, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] can you help me because the company doesn't want to give me a fear solutions .

Since Ms. [redacted] signed the credit application authorizing us to run her credit, the inquiry will not be removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I never said they were calling my work number. Corporate was calling my cell phone while I was at work. My phone is on me at work incase of emergencies. Whenever I said something to the representative about my number, they said [redacted] was not on the account, yet I was getting calls from the corporate office in Wisconsin.
Regards,
Amy [redacted]

Right above the signature line on the sales order that Mr. [redacted] signed, it states:
 
“You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.”
 
Since Mr. [redacted] did not cancel the order within the allotted timeframe, the account is no longer eligible for cancellation. Since we shipped the merchandise that was on the sales order, any exchange of merchandise will need to be done via the Independent Distributor that did made the sale and Mr. [redacted]. As previously mentioned, the filter comes with 15 year warranty to be free of defects in workmanship. Should Mr. [redacted] wish to have the unit inspected under the warranty, he will need to contact our Customer Service Department and any representative will be able to assist him.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfies me to a certain point. I will take up my complaints with the salesman's office as I see Hy Cite can offer no substantial help in this matter. 
Regards,
 
[redacted]

In review of the complaint received by Mr. [redacted], In order for us to see if a customer is eligible for financing, we need to pull a copy of their credit report and in Mr. [redacted]’s case a copy of his credit report was pulled to check for credit eligibility. When we request a credit report, all...

hits are done as a hard hit. A letter cannot be sent to the 3 major credit bureaus that this was a mistake, because no mistake was made in puling Mr. [redacted]’s credit report. Should you have any additional questions or concerns regarding the merchandise, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Would like to add additional information to my rejection as in would like my credit report information updated and my refund  to be posted for 90$ as I was promised by them. 
Regards,
[redacted]

As previously stated, Ms. [redacted] signed a sales order outlining the terms and conditions to cancel the order. Since the order was not cancelled within the allotted timeframe, the cancellation is not being accepted and Ms. [redacted] will remain responsible for the account and its balance. Should Ms. [redacted] refuse the shipment, this will be a voluntary and the cancellation will still not be accepted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Royal Prestige seeks to compensate me by adding cookware but what they do not understand is that I would like it either replaced with 9 ply cookware, or my money reimbursed. I do not believe that I the consumer am at fault for the seller selling faulty cookware, who now wishes to do anything but reimburse me or replace it with something of equal value, not somethings of equal value. 
Regards,
[redacted]

In review of the complaint received by [redacted], it appears that Mr. [redacted] had attended a Culinary Presentation hosted by Dinner 4 Two where he was provided with an offer for a set of toasting champagne flutes for attending. We received Mr. [redacted]’ voucher for the flutes along with his...

form of payment for $19.95 which covers the shipping and handling cost of the flutes. Per UPS the flutes were shipped and delivered on May 10, 2016. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am requesting a refund and cancellation of the agreement since was all was a fraud and now I know your products are made for household because they do not last even a month. When the sale dand agreement was made I was told this product was made for restaurants,even the manager of the sales person [redacted] has accepted infront of a witness that his sales rep lied to me in order to make her sales quota that month. So is clear that I am a victim like many others of fraud by HYCite and  my business as well . I f you want to take this to court we can take it to the next level I am sure I can find other customers that are willing to join me on a law suit and the news as well. If you need an statement from witnesses I can provide that information as well.
Regards,
[redacted]

In review of the complaint received by [redacted], we see that Mr. [redacted]’s phone number has been removed from our records and no further attempts will be made to that phone number by Hy Cite Enterprises, LLC. Should you have any additional questions or concerns, please do not hesitate to contact...

us.
 
[redacted]
[redacted]
Customer Care Department

In review of the complaint received by [redacted], we have a sale order and credit application that were signed on January 13, 2015. We are including copies for your review. On the credit application right above the signature line it states that information on interest, APR and finance terms are...

disclosed on the reverse side. By Ms. [redacted] signing the credit application, she was in agreement to the terms and conditions of financing. On the sales order is our cancellation policy that states that the order is eligible for cancellation within 3 business days of signing the sales order, since the allotted timeframe has passed, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], since it was the Independent Distributor that installed the filter, we will need to contact them and have them address this complaint and resolve the issue with Ms. [redacted]. We will be following up with the Independent Distributor and Ms. [redacted]...

within the next 5 days to see if this issue has been resolved. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

In review of the complaint received by Ms. [redacted], we see that Ms. [redacted]’s account has already been reported to the 3 major credit bureaus as a Collections Account for non-payment. Hy Cite Enterprises, LLC will no longer be calling Ms. [redacted] to collect on the account as the account has...

been written off to bad debt and reported to 3 major credit bureaus as a bad debt customer. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

In review of the complaint received by [redacted], we have removed Ms. [redacted]’s place of employment phone number and have noted on the account to no longer contact her at her place of employment. We will contact Ms. [redacted] at the home number that we have on the account. Should you have...

any additional questions or concerns, please do not hesitate to contact us.
[redacted]
Customer Care Department

We understand Ms. [redacted]’s concern, however the warranty period for the strainer has expired. The previous times the strainer was replaced, it was covered under the 2 year warranty. As of December 2015, the warranty on all non-motorized components had expired and in order to have the item replaced, a cost will be required.

In review of the complaint received by [redacted], we have review that notes on the account and see that the Independent Distributor noted that they offered Mrs. [redacted] as an exception a 12 month same as cash offer on a balance of $1692. If this amount is paid off in 12 months, any and all...

accrued finance charges will be billed to the Independent Distributor’s office. Any question on this offer will need to be addressed with the Independent Distributor’s office as they were the ones who extended this exception. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], we have a sales order and a credit application that was signed on August 11, 2014 by Mr. [redacted] and Ms. [redacted]. By Mr. and Ms. [redacted] signing the sales order and credit application, they were agreeing to the terms and conditions...

of the sale and any re-payment of the financing that would be extended to them. We have spoken to the Independent Distributor and they state that they have never threatened to take or sell Mr. [redacted]’s personal information. They have stated that they have mentioned to Mr. [redacted] that by not making his payments on time that it will affect his overall credit report. We have notes on the account that we have spoken to Mr. [redacted] on several occasions about his payments being past due. Currently Mr. [redacted] has a past due payment with a current payment that was due on April 25, 2015. Mr. [redacted]’s statement will close on May 3rd at which time he will be 2 payments past due. We have included a payment history of Mr. [redacted]’s account. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department