Hughes Network Systems

December 1, 2015*** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404Re: *** ***Complaint ID ***Dear ***
***:In
response to your letter to the Executive Customer Support division of Hughes,
we have attempted to contact *** *** to resolve the outstanding matter. It is our understanding that *** *** has
some concerns regarding the HughesNet service installed on his property. Our
Executive Customer Support was not able to locate an account. Hughes is wholly committed
to clarifying the nature of *** ***’ concerns and expectations relative to the
accountPlease be advised that customers are held responsible for the installations of satellite
dishes because they have to agree that they have the authority to have the
installations done prior to having the install doneCustomers are asked by the
sales agent if they own or rent the property and if they specify they rent the
property they have to advise that they have permission to have the dish
installedThere is generally a signed document on file agreeing to the install
and location of the dishAgents have no way of knowing if property owners don’t
permit dishes there if the customer advises otherwiseThese situations must be
handled between the landlord and tenant.We
sincerely regret any inconvenience that *** *** may have experienced and are
hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request
that our response to this complaint be accepted as closure to the case. In the event you have any additional
questions or comments, do not hesitate to contact me. Thank you very much for your consideration.Very
truly yours,Darron
W***Executive
Customer [email protected]

May 7, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear **
***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on April 18, On January 21, 2014, ***’s account was cancelled. As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $280.00. Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circu**tances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** experienced with our service, we have issued a credit of $to her account representing half of the early termination feeWe informed *** of our decision on May 7, 2014. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

June 17, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service. Regarding ***’s latest concern, as previously mentioned the early termination fee is a valid chargeUnder Hughes’ purchase option, the equipment return credit is equivalent to the day period to cancel without penaltyAfter the days the warranty has expired on purchased equipment and can’t be returned for credit As a courtesy, we have agreed to make an exception and refund the purchase cost of the equipment once it’s receivedHughes doesn’t provide return kits for purchased equipment; however we have generated a prepaid label that *** can use with his own to return the modem, power supply and radio transmitter which is attached to the arm of the dish without incurring shipping cost In the interim we have issued a credit in the amount of $to the account for one month of serviceOnce ***’s purchased equipment has been received, we’ll issue an additional credit of $200.00, all of which will be refunded to card on fileUnfortunately, we will not be honoring ***’s request to refund the early termination and issue credit for the purchased equipment. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

March 17,
0in 0pt; text-align: justify;">*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** *** ***
File # ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service and is seeking a credit for half of the amount paid towards his service
Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speedsHNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS. HughesNet is not recommended for use with Virtual Private Networks, twitch or RPG online games, online trading, web hosting, or heavy file uploads
Regarding ***’s request, Hughes will be unable to issue a refund for the requested amountHowever, we have issued a credit to the account of $and there is a credit that represents $off for (6) months currently on the account
*** may contact me at the number below for any additional questions
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

This was the worst experience for internet service I have ever had When I called to inquire I told the salesperson I work from home and that reliability and speed was a major issue for me He assured me that their equipment was state of the art and that, even though it was satellite, weather should not be an issue as their equipment was now able to work through most storms Well, as soon as it started raining down it would go; and it didn't have to be a hard rain either I was also told that Mbps would be sufficient for the programs I used for business; guess what, it wasn't It was slow as dimost times and we would run through our data usage before our month was up When we signed up they came and installed it for free; but now that we want to cancel they tell me we have to go on the roof and retrieve the transponder from the dish ourselves or pay $service fee for them to send someone out to retrieve it I'm not climbing a roof and my husband has a crushed left foot and they want us to climb up there and get it I think not THIS COMPANY FALSELY PROMISED SERVICE THAT TURNED OUT TO BE INADEQUATE AT BEST Their sales team will tell you anything to get you to sign up and that commercial is a bunch of bull

July 2, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on November 21, On June 16, 2014, ***’s account was cancelled. As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $145.00. Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** experienced with our service, we have issued a credit of $to her account representing the early termination feeOur records indicate, that the account is canceled, we have received the leased equipment successfully and a refund of $has been issued to the card on file. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

March 5,
black;">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File# ***
Dear ***:
In response to your letter to the executive customer care division of Hughes, it is our understanding that *** has some concerns regarding her service
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration and concern.
After further review, we would need to speak directly to *** regarding her VOIP concernsIn addition, she may visit http://legal.hughesnet.com/Home.cfm to find out about our terms and conditions of service including our (24) month contractual agreement
We have issued a one-month service credit to her account in the amount of $
*** may contact me at the number below with any additional questions
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Pole was set in ground and concrete installed that was never done. Installation from beginning was not done correctly and we could have avoided complaint it this was installed when order service
Regards,
*** ***

September 5,
"Tahoma","sans-serif";">
[redacted]
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: [redacted]
File # [redacted]
Dear [redacted]:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns about his account and is seeking the remaining about waived
Our Executive Customer Support reviewed all pertinent database records prior attempting to establish contact with [redacted] After further review, please be advised that when [redacted] subscribed to the HughesNet Service, he expressly agreed that "upon termination of Service, whether before or after the expiration of any minimum term commitment, Subscribers to HughesNet Service Plans are required to return the modem, power supply, and radio (outdoor transmitter) to Hughes
After further review, we have issued a credit to [redacted] account of $representing the unreturned radio fee, bringing the amount due to $ [redacted] may contact me at the number below with any additional questions
We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Ecole F[redacted]
SrExecutive Customer Support
###-###-####
[email protected]

February 7,
"margin: 0in 0in 0pt;">[redacted]
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: [redacted]
File # [redacted]
Dear [redacted]:
In response to your letter to the executive customer care division of Hughes, it is our understanding that **[redacted] has some concerns regarding her HughesNet service**[redacted] is requesting to cancel without penalty
Please be advised when **[redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subject to an early termination fee in the event she cancelled the service prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of **[redacted]'s circumstances, Hughes agrees to make an exception regarding our cancelation policy
After further review, we will waive half of the early termination feeWe will also send a box and prepaid label to the address on file for the successful return of the equipment which need to be returned within days of the cancelation date
**[redacted] would need to contact me with her preferred cancellation date
We sincerely regret any inconvenience that **[redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
[redacted]
Executive Customer Support
###-###-####
[email protected]

June 19,
"margin: 0in 0in 0pt; text-align: justify;">
[redacted]
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: [redacted]
File # [redacted]
Dear [redacted]:
In response to your letter to the executive customer care division of Hughes, it is our understanding that **[redacted] has some concerns regarding his HughesNet service.
After further review, at the time **[redacted] place his order taxes ($35.89) are exclude from the initial payment
The initial order was for $for the equipment, $for the installation, $for the service fee and a $service discount bringing the amount to $The initial payment was for $449.97;therefore we deducted $from the initial payment bringing the amount due to $for taxes; bringing the total amount charged to $
We have included a breakdown of those charges for **[redacted] reviewIn light of the difficulties **[redacted] experience with our service; we have issue a refund of the $to the credit card on file
**[redacted] would need to contact our customer support team to move his account to invoice billing at ###-###-####
We sincerely regret any inconvenience that **[redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
[redacted]
Executive Customer Support
###-###-####
[email protected]

April 11,
"margin: 0in 0in 0pt; text-align: justify;">[redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that **[redacted] has some concerns regarding her HughesNet service Regarding **[redacted]'s request to cancel without penalty, please be advised that when **[redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of **[redacted]'s circumstances, Hughes agrees to make an exception regarding our cancelation policy After further review, Hughes will cancel the account without penaltyWe would need for **[redacted] to contact me at the number below with her preferred cancellation dateIn addition, **[redacted] needs to return the equipment within days of the cancellation date to avoid being charged an unreturned equipment fee We sincerely regret any inconvenience that **[redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration diagnostic Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

I called HughesNet for Internet service. I told them what our internet usage entailed...Netflix, occasional work at home.. And was assured their package with the 10 gigs would work. Low and behold we went through 10 gigs in a matter of days. I realized HughesNet would not work for us. I called within the 30 day trial period to cancel it....in order to get me to stay, they offered a 50 gig package for the same price. I spent hours on the phone with them sorting out the details and I thought we were good to go. They were having some system problems and advised me they would call me back within the hour. This did not happen...I called the next day and was then told the package they offered me never existed...and they could only give me a much lower package. I asked why they offered this to me and just received a "sorry". I want to be compensated for my time and an explanation as to why this was offered by several people to me one days and the next day, it never existed.

April 11,
"margin: 0in 0in 0pt; text-align: justify;">[redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that **[redacted] has some concerns regarding her HughesNet service Regarding **[redacted]'s request to cancel without penalty, please be advised that when **[redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of **[redacted]'s circumstances, Hughes agrees to make an exception regarding our cancelation policy After further review, Hughes has cancelled the account waiving half of the early termination fee which left a balance of $A final invoice will be mailed for paymentIn addition, **[redacted] needs to return the equipment within days of the cancellation date to avoid being charged an unreturned equipment feeA pre-paid label and box will be shipped to the address on file We notified **[redacted] of or decision on 4/11/ We sincerely regret any inconvenience that **[redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration diagnostic Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

I WOULDN'T RECOMMEND THIS COMPANY TO MY WORST ENEMY!!! THIS COMPANY IS A JOKE!!! THEY ARE CRIMINALS!!! I signed up for their services exactly 1 month ago..since then I have had to set up the modem/router myself, have spent 3 days in a row for 2 hours at a time with tech support because the internet would not connect, and have not been able to use the internet for 2 weeks out of the 4 weeks I have had it. For no explanation at all the internet will not connect...everything "on their end looks fine". Today I decided I have had enough with their BS scam. I called to cancel and sat on the phone for nearly half an hour as they tried everything they could to keep me as a customer. I continually said "NO. I want to cancel my service that is it!" Finally, they got the point and said they would send me a box to send back the equipment. Yes, please and thank you. Then they mentioned that they needed the radio transmitter, which is located on the dish on top of my roof. I told them I was not able to get on the roof and they said, well it'll be $300 if you don't return the equipment. I told them I will return it, but that they needed to send a technician to go up on the roof to retrieve said item. They said it would cost me $100 to send a tech out and that it would be MY responsibility being that I was cancelling. Mind you I did not install the equipment and have no idea how to uninstall it. I told them they were con artists, there business was a scam, and that they are robbing innocent people. They came back with, "well we will pay half". I was outraged and told them NO. YOU WILL PAY FOR THE TECH TO COME OUT. After putting me on hold to "speak with the manager", she was able to "waive" the charge to have a tech come out. DO NOT LET THEM SCAM YOU!! DO NOT PAY FOR A TECH TO COME OUT!! THEY ROB MILLIONS OF PEOPLE ON A DAILY BASIS AND CAN USE THEIR OWN MONEY TO SEND A TECH OUT!!! After an hour on the phone and having to go back and forth with the it on the other end I was able to cancel with no termination fee, and have them send a tech out to remove the dish from my roof without any extra fees. Don't let them fool you...they are a scam. Their internet service does not work as they advertise, in my case not at all. They will try and make you pay for fees for any service provided when any other company would not. I had Uverse and I loved it. Unfortunately they can not come out to my area. I would rather pay for extra data on my cell phone than deal with this company. This company deserves to be out of business for good. Hopefully this review will help save the next person from the horrible experience that I have had with this company. My advice: DON'T DO IT. TRY ANYONE ELSE BUT HUGHESNET!!!!!

May 04, 2014
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
Re: [redacted]
File # [redacted]
Dear [redacted]:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that **. [redacted] has some additional concerns regarding his HughesNet service and is seeking a refund.
After further review, we have verified that the [redacted]’s have received the check which has been cashed.
We have only spoken directly to **. [redacted] and would need to speak with **. [redacted] directly to bring closure to his complaint.
Our records further reflect that the [redacted]’s also disputed the 3/23/2014 payment amount of $203.88 to Hughes with their financial institution and they also received a refund from their financial institution directly as a result of the rejected charge.
The refund received by their financial institution of the $203.88 has bounced back to the account as of 4/24/2014 leaving a balance of $203.88.
I spoke to **. [redacted] and we agreed to $235.04 refund instead of $239.00. The check refund from Hughes of $235.04 and from their financial institution of $203.88 totals $438.92.
The [redacted]’s should check their credit card statement and it should reflect a credit of $203.88 from their bank as well.
If **. [redacted] has any other questions he would need to contact me directly.
Very truly yours,
[redacted]
Executive Customer Support
[redacted]
[email protected]

February 26, 2014
 
**. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID [redacted]
 
Dear **. [redacted]:
 
In response to your third rebuttal letter to the Executive Customer Support division of Hughes, we have not attempted to contact **. [redacted] again to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding **. [redacted]’s HughesNet service. 
 
At this point we have supplied all relevant information, and we can’t release personal information on the account that is being requested because she is not the account holder. We feel as though we have done everything possible to supply enough information to resolve the issue. **. [redacted] would need to contact us regarding in personal information on the account due to privacy act issues.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

October 1, 2015 Mr. [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted]...

[redacted] Complaint ID [redacted]  Dear Mr. [redacted] Inresponse to your letter to the Executive Customer Support division of Hughes, itis our understanding that Ms. [redacted] has some concerns regarding her HughesNet service.   OurExecutive Customer Support representative reviewed all pertinent databaserecords.  Our records indicate that the servicewas activated on May 2, 2013.  Relativeto Ms. [redacted]’s concerns regarding Hughes’ service, Hughes’ service is sharedbandwidth with a Fair Access Policy. To ensure equal Internet access for allHughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policyapplies to all HughesNet service plans. Gen 4 customers have twobuckets of fixed data allowance per month. One being anytime bytes and theother being bonus bytes which have a fixed amount of data consumption between2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resumenormal browsing speeds it would be necessary to purchase tokens to be releasedfrom the Fair Access Policy. Depending on the service plan the fixed amount ofdata allowance for anytime bytes ranges from 5GB to 20GB per month. Hughes nowhas plans that include bonus bytes with up to 50GB. Regarding Ms. [redacted]’sconcern that she initially wasn’t upgraded as discussed, please be advised thatMs. [redacted] had the Pro plan prior to her September 1, 2015 call with the firstagent which includes 15GB on anytime bytes and 50GB of bonus and upgraded tothe Pro plus plan on September 1, 2015 which includes 15GB of anytime bytes and50GB of bonus bytes plus smart browsing. On September 19, 2015 Ms. [redacted] wasupgraded to the Ultra plan which includes 50GB of anytime bytes and 50GB ofbonus bytes. The Ultra plan is $89.99 per month and the previous two plans thatMs. [redacted] was subscribed to were $79.99 per month. Ms. [redacted] has been given a$10.00 service discount for three months. After three months the Ultra planwill go back to the $89.99 rate. Ms. [redacted] is welcome to contact support toinquire about any qualifying offers at that time. Wesincerely regret any inconvenience that Ms. [redacted] may have experienced and arehopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully requestthat our response to this complaint be accepted as closure to the case.  In the event you have any additionalquestions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Verytruly yours,  DarronW[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

April 23, 2014

"Tahoma","sans-serif";"> 
**. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # [redacted]
 
Dear **. [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns about being transferred to separate department to have his order cancelled.
 
We apologize for the frustration **. [redacted] experienced in regards to canceling his service in a timely manner.
 
 The order is cancelled for **. [redacted]. We left a message for **. [redacted] informing him of our decision on 4/23/2014.  
 
When orders are place with our sales team credit cards are retained on file unless the customer contacts our customer support team to revoke authorize.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I understand that HughesNet is unwilling to provide the service under the terms that were explained to me.  However, simply replying to my complaint is not a resolution to it.  I don't expect anything further from HughesNet but my complaint to the Revdex.com remains unchanged.  I was mis-lead by a HughesNet customer service representative into signing up for a service that does not meet the terms that were told to me.
Regards,
[redacted]