Hughes Network Systems

March 10,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File# ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, we have contacted *** on 3/10/to resolve the outstanding matter. It is our understanding that *** has some concerns regarding his HughesNet service.
Please be advised that when *** subscribed to the HughesNet Service, he expressly agreed that he would be subject to an early termination fee in the event he cancelled the service, prior to expiration of the service commitment periodConsequently, we believe that we have a contractual right to assess these fees. However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy
After further review, ***’s early termination fee has been waivedWe have also issued a refund of service totaling $to his credit card on fileIn addition, we have also sent a prepaid label for the return of his equipment
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

I was sold an Internet service through HughesNet that is a jokeI told them what my wife and I used our internet for which is occasional Netflix, ebooks, email and Internet I've never dealt with a company that provides a certain amount of data each month and told them I had concernsThey offer data plans (which most people don't understand) that they swear are fast and would easily cover our needsThey have to know that these data plans could not possibly provide you coverage for more than days out of the month and then u have nothingI told them I didn't want to sign a contract because I had no idea if this would work for usThey assured me that this would not be a problem with they're data planWe had it for months with constant complaintsThey gave us token data because it was literally evaporating on us when we weren't on any device in the houseThen they said it might be the modem and sent us a new one and we had no internet during those few daysWe continued to lose data rapidly, then they said it might be the routerAll we wanted was out of the contract without penalty and they refusedWe ended having to pay the cancellation fee of $I don't want others to get sucked into thisI feel like the way they sell this is almost a scam

I recently aquire internet and service from hughes systems, what was not clear that I was not goin to receive a monthly bill,instead charges were made to my card in file for the first initial amount of on April , when first open account and charges were not explain clearly, May's bill is for $128.11,I decided to contact Hughes an all they can due is give a $discount for 6mos.an that's when all charges were explain, I asked to cancel service but instead they said you are lock for 2year contract,or pay $to buy out of the contract

I recently cancelled my Hughes Net Internet service because the service did not perform as expected I had the service for months and Hughes Net solicited me as a customer through the mail when we moved in to our new home What we later learned after contracting for the internet service, is that Hughes Net aggressively advertises 15mb connection speeds and conveniently down plays the frequent slow connection issues related to "latency" with satellite internet services The fine print states "up to" 15mb, but the reality is the speed is so consistently slow and unreliable that the statement "up to" in and of itself is deceptive Hughes Net also requires customers to sign an onerous contract for two years, if you do not cancel in the first days you are assessed an early cancellation fee if you terminate before months, the fee amounts to several hundred dollars There are thousands of similar complaints on Hughes Net's own community forum hosted on their website In addition, the independent publication "Consumer Reports" surveyed internet providers in the US and published their results earlier this year, with Hughes Net ranking in last place in all categories of their survey In my opinion, the aggressive advertising practices of Hughes Net that tout its high speed capabilities and the practice of Hughes Net inserting the words "up to" in the fine print as justification for delivering a troubled services, is misleading and deceptive

March 20,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
Complaint ID ***
Dear *** ***:
In response to your rebuttal letter to the Executive Customer Support division of Hughes, we haven’t attempted to contact *** per request to resolve the outstanding matter. It is our understanding that *** has some concerns regarding her HughesNet service.
Regarding ***’s latest concern, please be advised that the account is no longer in collections and should not be receiving any collection activity
While ***’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ** ***
Executive Customer Support
***
[email protected]

April 25, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington, DC 20005-3404 Re: *** ***Case # *** Dear **
***: In response to your letter dated March 31, 2014, to the Executive Customer Care division of Hughes, we have contacted *** in an attempt to resolve the outstanding matter. It is our understanding that it is our understanding that *** has some concerns regarding the service and speeds of her HughesNet service and is seeking to cancel without penalty and collections efforts. Our Executive Customer Care representative reviewed all pertinent database records prior to establishing contact with ***Our records indicate that ***’s account was activated on January 30, 2013. *** contacted our technical support team on several occasions due to slow internet browsing speeds. After evaluation, it was determined that ***’s service was performing within acceptable parameters, but she continued to be dissatisfied with her service. Considering *** overall experience, Hughes has agreed to waive ***’s $early termination fees, along with a $service creditOn April 25, 2014, Hughes removed ***’s account from collections, waived the $ $claim, and ceased all collection efforts. While Hughes does use a collection agency, Hughes does not report information to any credit reporting bureau with respect to our customer’s accounts. ***’s account currently holds a zero balance. We sincerely regret any inconvenience *** may have experienced and are hopeful our actions will serve as a demonstration of our good faith. At this point, we would respectfully request our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Sincerely, ***Office of Executive Support###-###-####

December 14,
Mr*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID ***
Dear Mr***:
In response to your second rebuttal letter to the Executive Customer Support division of Hughes, It is our understanding that Ms*** has some concerns regarding her HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that Ms***’s service was activated on August 2, On September 23, Ms*** requested to cancel her service and was advised of the early termination fee in the amount of $for the internet service and $for the phone service as a result of canceling during the contractual period
Regarding Ms***’s latest concern please be advised that the radio transmitter was received in the system as of December 7, and $has been credited to the account as of December 14,
We sincerely regret any inconvenience that Ms*** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Darron W***
Executive Customer Support
###-###-####
***

This company is making tons of money while sitting back and laughing about itI'm sure of itHow they have an A rating I have no ideaI started service with them several months ago at my in laws and rarely used it much BC we were so far out in the country and under a tin roof I wasn't surprised that it still didn't work very wellMy family and I moved months ago and had them move our satellite to our new homeWhich is literally not even a mile awayBelieve it or not..it was worse!! I've called a few times and they would reset it and it would work better for a day and then go back to its slow serviceThe only reason I went with them was BC at&t was in the process of wiring our neighborhoodWell now it's ready and they want to charge me $early termination feeAnd I'm sure some other fees in the endAnd then I was reading that I would have to send all the parts backWhich it would be easier for me BC mine is not on my roofHowever, how do they expect people to get up on their roof and take the radio out of the satellite!!??!! I have read so many complaints of them taking money out of people's accounts without permissionWho does that? I just called to lower my bill and told them my husband has lost his job and she told me she could take off subscriptions, that I was never aware of, to lower my billSo $later my bill is still $and no internetI didn't want to risk them taking money out of my acct BC I DONT HAVE IT!! HOW ARE THEY GETTING AWAY WITH THIS AND HAVE AN A+ RATING..Revdex.com..HOW CAN WE TRUST YOU??!!?? Please please please do something about thisThey are scamming people every second of everydayLiterally

May 20, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter, to the executive customer support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding his service Our Executive Customer Support representative reviewed all pertinent database recordsOur records indicate that *** ***’s service was activated on November 21, At the time *** *** ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with HughesHughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds. “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the websites you are accessing, and other factorsStated speeds and uninterrupted use of service are not guaranteed.” Hughes’ has received one technical call on this account which was a result of the monthly data allowance being exceededWhile Hughes makes every effort to disclose our benefits and limitations, Hughes understands *** ***’s frustration and concern*** *** needs to conduct speed and web response tests using our supported customer care site supportcenter.myhughesnet.com and then attempt to troubleshoot with technical supportIf his speeds are below average speeds we would be happy to offer advanced tech support to *** *** to insure that his service is operating as it shouldRegarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementIf *** *** still wishes to cancel his service he will be within his contractual agreement, and an early termination fee will be a valid charge We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support***[email protected]

July 7,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File # ***
Dear *** ***:
In response to your letter to the executive customer care division of Hughes, it is our understanding that *** has still has some concerns regarding his service
After further review, *** needs to take adequate speed test in the morning, afternoon and evening to fully evaluate the parameters at which his service is operating at http://customercare.myhughesnet.com*** would also need to take web responsive test as well.
At this point, Hughes needs to know the speeds at which ***’s service is operating to see if it falls below the threshold of his service plan
*** would need to contact me at the number below to fully evaluate his service after he takes adequate speed test at the number below
In light of ***’s issues; we have issued a one month service credit to his account
We attempted to notify *** of our decision but we were unable to leave a voicemail
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I don't believe Hughes Net has even read all my complaints regarding their companyEvery single response I have received has been a "standard" form letter with many grammar errorsThis company should be ashamed of themselvesAs I have stated many times this company just doesn't care about their customersI will not be paying to have Hughes net's equipment removed nor should I have to pay out of my pocket to have the mess one of their technicians caused to my home! How dare a company not fix a situation they causedAs far as I'm concerned something should be done by the Revdex.com regarding the many issues Hughes Net has caused and for all the time I have had to spend on trying to get my concerns addressedThis matter has not been resolved therefore I am rejecting!!!
Regards,
*** ***

March 18, 2015 Mr*** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID
*** Dear Mr***: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Ms*** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that Ms***’s service was activated on September 30, On February 23, 2015, Ms***’s account was cancelled. As a result of cancellation within her contractual agreement, Ms***’s account was charged an early termination fee in the amount of $ Regarding Ms***’s concern of her account being automatically debited for the early termination fee, Hughes’ subscriber agreement contains specific language that states Hughes’ is authorized to bill the card on file for all charges“Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees)Additionally, you agree that Hughes may pre-charge your monthly Service fee to the credit or charge card supplied by you during activation or subscriptionYou hereby authorize automatic credit or charge card billing by Hughes for all such chargesYou further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.” Our records indicate that Ms*** was informed of the amount that would be charged and also given a one month credit to apply towards the early termination feeWhile we can’t refund the valid fee charged to Ms***’s card we will issue an additional two month credit in the amount of $and that amount will be refunded to the card on file. We sincerely regret any inconvenience that Ms*** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####***

June 11, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on March 28, 2014. While reviewing ***’s account, our records show that *** called on May 2, and asked why her bill was so high***’s first bill consisted of monthly service in the amount of $for internet service plus $for the modem rental, $for the VoIP phone adapter and $for express repair which was waived for the first month and can be removed at any time per the customer’s requestIn addition, for the first months there was a $service credit for internet***’s second bill was $which included the monthly internet service of $49.99, the modem rental of $9.99, express repair of $and the VoIP phone service was billed at $because it wasn’t billed for the first monthThere was a month service credit of $for the internet and a three month service credit of $on both billsThe only payment on the account was for the first month of service. *** requested to cancel her service on May 17, As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $for the internet service and $for the phone servicePlease be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** experienced with our service, we have issued a credit of $to her account representing the early termination fees. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support###-###-####[email protected]

March 17,
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*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File # ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service
Please be advised when *** subscribed to the HughesNet Service, he expressly agreed that he would be subject to an early termination fee in the event he cancelled the service prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy
After further review, we have brought the early termination fee to $
A box was sent to the address on file for the successful return of the equipment which needs to be returned within days to avoid being charged an unreturned equipment fee
We notified *** of our decision on 3/14/
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

In looking for a less expensive internet service, I was directed by Directv to Hughes net for internet serviceI talked to a representative who quoted me a price of $79, but because I was already a Directv customer it was going to be $But s soon as we got connected the following week we started having issues of slow service and a lot of buffering to see and videos, on facebook or cooking recipes on YoutubeSo I called and they tell me that i'm on the lowest gb and that I need to up grade that I was on a $plan , I explained what was quoted and gave the reference number, but still I could get them to honor it, so we up gradedto pay $for more gb.Now from up grading to my bill ing at $and I'm still not getting fast internet serviceI asked to get off my contract any they want to charge $That is ridiculous they ask for so much money and give horrible serviceWe are being held hostage by this horrible Hughes net company .I will never recommend the Hughes internet company to anyone

June 17, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on November 11, On November 30, 2013, *** requested to cancel service but accepted a retention offer to extend his trial period for an additional daysThe total of days begins from the date of install not after the initial day periodOur records indicate that *** was notified that his second trial extension would expire on January 10, *** called back on February 10, and again requested to cancel service and was informed that his trial period had expiredRegarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** experienced with our service, we have issued a credited of $to the account representing half of the early termination fee. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

August 11,
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Mr*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID ***
Dear Mr***
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Ms*** has some concerns regarding her HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database recordsOur records indicate that Ms***’s account was activated on October 4, and requested to cancel her service on July 28,
Due to the account being cancelled outside of the month commitment period, there is no contractual agreement and the early termination fee of $does not applyRegarding Ms***’s request to return her purchased equipment for credit please be advised that Hughes subscriber agreement contains specific language that states purchased equipment must be returned within the first days to be eligible for return creditAt this point that equipment is out of warranty and has far exceeded the period of time permitted to be returned for credit
SERVICE COMMITMENT AND EARLY TERMINATION FEES
All Service Plans except for the *** *** *** *** *** *** require a commitment of twenty-four (24) monthsIf you have subscribed to any plans others than the *** *** *** *** *** ***, and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Early Termination Fees described belowIn addition, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the Unreturned Equipment Fee described below Early Termination: Purchase Option (Equipment and standard installation purchased upfront)
If you cancel your order before installation, you will not be charged, but if you have paid a processing fee, that fee will not be refunded If you cancel within days of activation, no service termination fees will be charged, but you will not receive any refund for installation charges or other feesYou may return your HughesNet modem, power supply, and radio for a $refundAll equipment must be received in good condition within days of termination in order to receive this refund
We sincerely regret any inconvenience that Ms*** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Darron ** W***
*** *** ***
***
***

August 28, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter, to the executive customer support division of Hughes, it is our understanding that *** *** has some concerns regarding his service At the time *** *** ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with HughesHughes’ subscriber agreement contains specific language advising our customers on our billing policies. “You must provide current, complete, and accurate information for your billing accountYou must promptly update all information in order to keep your account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date)Changes to such information can be made at www.myHughesNet.comIf you fail to provide us with any of the foregoing information, you agree that Hughes may continue charging you for any service provided under your account, and that you will be responsible for any late fees associated with Hughes’ inability to obtain payment based on billing information you have providedYou agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card billYou agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement” Regarding *** ***’s request to be refunded in full dating back to August of 2013, Hughes’ subscriber agreement states that any billing dispute must be made within days of being chargedHowever, in recognition of *** ***’s circumstances, Hughes agrees to make an exception regarding our billing policyA credit of $representing six months of service has been placed on the account and that amount has been refunded to the card on fileThat amount will be refunded to the card on fileThe leased equipment was never received by Hughes, but as a courtesy the unreturned equipment charge of $has been waivedThe only documented request to cancel was on May 20, We can’t issue a refund in full as requested because it is the responsibility of the consumer to track charges that are set up as automatic payments from a card or bank account. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

When signing up for service with Hughes Network Systems for internet service, I was assured by the customer service representative that I would be able to stream Netflix, this being a major part of the reason for signing up with their serviceHowever, after installation of the system which by the way was installation of a satellite dish which left holes in my roof, I discovered that it was not possible to stream Netflix during the evening hours which is when I use Netflix I was told that it was because it was a "high use time." In other words I was lied to from the start My recommendation is DO NOT USE THIS COMPANY!

1) Internet speed unbelievably slow; Netflix upload impossible to watch anything longer than minutes, if lucky;
2) Speed was so slow we could not play any games at all on Facebook;
3) ADVERTISING - How can they claim they are #in internet service when there are clearly others with much better service and more well known?
4) Gouge customers - Consumer signs year contractWhen one moves, as in our case, if we do not switch we are charged the remaining months in the contractNo exceptionsWe are stuck with paying $for NOTHING!!!
5) Now that we HAVE officially cancelled, they require 'a modem box' that was attached to the mobile homeWe have moved, therefore it is private property and we can no longer get itWe were NOT told this when we moved or we would have brought itNow we have to pay another $200!! This will be reported with the Revdex.com when proof of debit has occurredI'd love an explanation how the Revdex.com can give them an A+ with all the complaints I have read for themIf someone is a lawyer, I would imagine a class action suit against them would force them to work on their people skills and their service