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Huft Home Services

10103 Iron Rock Way, Elk Grove, California, United States, 95624-2700

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Huft Home Services Reviews (%countItem)

My husband and I purchased a new HVAC system from Huft Heating and Air on May 1st, since it has been installed they have come out on May 8th,May 11th, May 25th and May 26th. The technician, *** that came out on May 26th left the house stating he would be talking to the big boss tomorrow at 8am and he would call me after they discussed a solution to getting my new HVAC unit to cool. When I had not heard from them by 9am I called and left a message, by 11am I still had not heard anything and when I called I was told that they were very busy and had not figured out what the solution was to getting my NEW HVAC unit to cool my house and they would call me back after they figured it out. I told them they had since 8am this morning to figure it out and that I had been patient up to this point but felt they were ignoring me as if I would go away. I told them that if I did not hear from them shortly I would be contacting an attorney. It is not 2pm and I have not heard from them.

Huft Home Services Response • Jun 08, 2020

I would like to take a moment to validate the complaint made on May 27th, she had valid concerns as did we and replaced the problem system with $19,546 system upgrade on June 1st because this I felt was the best course of action. As far as I know as of today June 8th the situation is resolved (as far as I know of), I did not receive the first notice but we had already sent her a solution to the problem on the afternoon of May 27th which she approved on May 28th and the system was replaced on June 1st. AS we do with all clients we do have a 100% satisfaction guarantee that we stand behind, they are not just words, it is how we run our business.

Sincerely,

***

General Manager

Huft Heating and Air Conditioning, Inc.

Customer Response • Jun 08, 2020

Revdex.com:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Glen was a very knowledgeable, no-pressure Huft sales person for a replacement hvac system for our upstairs unit! I really appreciated his experience and expertise!

Huft Home Services Response • May 20, 2020

Thank you for taking the time to review your experience with Glenn. We appreciate you as a long time client and look forward to helping you in the future!

Had huft heating and air install a new water heater, air conditioner and heating system. Ray and his team did an excellent job and they were very professional. Highly recommend.

Huft Home Services Response • May 01, 2020

Thank you so much for taking the time to share your experience with the installation crew. We appreciate it immensely!

Chris was on time, professional and gave clear information on the status of my system and on renewing the maintenance contract.

Huft Home Services Response • Apr 30, 2020

Thank you Patric for taking the time to share your experience with Chris, we appreciate it!

Excellent customer service and on time! Thank you very much Jet!

Huft Home Services Response • Apr 27, 2020

Thank you so much for taking the time to share your experience Rod, we greatly appreciate you as a client!

I had a great experience getting a quote to replace my HVAC. Alex with Huft was extremely thorough and took time to share all options, and making the right recommendations for my home, size, and my needs. It didn’t feel pushy or that he was trying to sell me more than I need. The quote was very competitive for everything that was included and added on.

Huft Home Services Response • Apr 23, 2020

Thank you for sharing your experience with us, we appreciate you as a client!

I did price comparisons and time availability between five different companies and Huft went in to action the quickest and gave me a comparable price. Others wanted me to get the part and call them back or said they would get back to me in a few days after getting the part. Huft heating and air got the part, came out the same day and within hours of my first inquire had the problem fixed. The repair guy, Shun, was nice and efficient. I would DEFINITELY recommend this company.

Huft Home Services Response • Apr 23, 2020

Thank you Stephanie for taking the time to share your experience, we hope we have earned you as a client for all your future water heating, heating and air, whole house fans, and insulation needs!

The installation crew went above and beyond our expectations. Extremely thorough, courteous, and professional. Highly recommend to family & friends.

Huft Home Services Response • Apr 23, 2020

Thank you so much for taking the time to share your experience, we appreciate you greatly as a client!

On time, professional, flexible even with dogs and kids running around. Efficient. Well done, thanks Alexander and Huft!

Huft Home Services Response • Apr 01, 2020

Thank you so much for taking the time to share your experience, we appreciate you as a client and look forward to taking care of your needs in the future.

They were the installers of my system over 10 years ago and there service has never faltered.

Huft Home Services Response • Mar 26, 2020

Thank you so much for taking the time to share your long time experience, we greatly appreciate you as a client!

These guys are the best! Always on time and always knowledgeable.
They send a text with a picture of who is coming and when they will arrive. This goes along way in making a little old lady feel secure.

You guys are the best.. Thank you!

They installed an A/C and heater for my home. They did a wonderful job and answered all my questions. They were thorough and professional and cleaned up after themselves. I was very satisfied with the service

Huft Home Services Response • Mar 11, 2020

Thank you for taking the time to share your experience online, we greatly appreciate it!

Quick and easy! Easy appointment scheduling, friendly, and clean! Will do business again!

Huft Home Services Response • Mar 11, 2020

Thank you so much for taking the time to share your experience, we greatly appreciate it!

On time! Love the technician tracking tool so I know what time they will arrive. Explained my recommendations throughly, great service!

Huft has been keeping my heating and air conditioning system in top shape for over a decade. They have great service people and do excellent work. They're always on time and we've never had a problem with them. I wouldn't do business with anyone else.

Everybody that works for this company is very friendly, helpful and professional. The lady that answers the phone is always very nice and gets somebody to my house very quick and the technician is always very courteous and professional. Shuntavious has been to my house 4 times and is great. I would recommend this company to anybody

Huft Home Services Response • Feb 25, 2020

Thank you so much for taking the time to share your experience with us, we greatly appreciate it!

Seriously, the most professional, top notch service I've experienced from a home service contractor. From the high tech booking and awesome communication to the super thorough, friendly, knowledgeable, clean cut service. Will definitely consider them again for any HVAC service needs. A++++

Huft Home Services Response • Feb 25, 2020

Thank you so much for your kind words, we greatly appreciate you as a client!

Great company - always honest, helpful, and non-pressuring. Great job!

Huft Home Services Response • Feb 10, 2020

Thank you so much for taking the time to share your experience with us, we appreciate you as a client!

Very efficient. On time. And they don’t try to sell you what you don’t need. Very courteous.

Huft Home Services Response • Feb 10, 2020

Thank you for taking the time to share your experience with us, we greatly appreciate it!

Absolutely fabulous service. Didn’t try to upscale us and was completely honest about our old system. 19 years old. But understanding about my reuse reduce recycle attitude. If we can maintain with care to keep functioning then no use in replacing whole system. But also not financially in the budget right now. We purchased a home built in 1940.
Matt was go with flow of natural chaos of children and dogs and dinner time and whatever else was going on. We have 5 children 2 years to 24 so there is chaos and 2 don’t live here but are home a lot. (It’s for the home cooked meal) I truly appreciate someone that is understanding to all your family needs and financial needs. It was amazing service all the way around. Highly recommend Huft for all your needs in heating and air. Thank you again. Also thanks to Rob & Dawn at 98.5 rock because they talk so highly of your company hence why I called you and only you.

Huft Home Services Response • Feb 10, 2020

Thank you so much for your kind words, we appreciate you as a client and look forward to taking care of your HVAC needs in the future!

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Address: 10103 Iron Rock Way, Elk Grove, California, United States, 95624-2700

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+1 (916) 686-2627

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