House of Flowers

We apologize for any inconveniences that have occurred. Our records indicate that [redacted] purchased the vehicle on 4/02/15 with 83,305 miles on it. The vehicle also had a 3month/3000mile, $100.00 deductible limited warranty included with the purchase. The customer had test driven the vehicle prior to...

the purchase and the vehicle did not have any issues. At the time of delivery the customer was also offered options to upgrade to a more comprehensive warranty but declined. We show a service visit on 4/23/15 with 85490 miles on it for a brake warning light on. Our service team inspected the vehicle and found the brake fluid and sensor working properly at the time. We did however as a service to the customer replace the brake fluid sensor and retest. They system checked ok and the brake light was off. We did not charge the customer for this service. We have no way of knowing what happened to the vehicle on 8/19/15 but we certainly would have offered assistance to the customer had she contacted the Service Department or the Service Manager. Again we apologize for any inconvenience and would be more than willing to look at the vehicle again. If you have any questions you can call me at ###-###-#### or email me atr[redacted] Thank you! [redacted]

The delivery in question was done as late as possible as requested.  Driver attempted to deliver and as instructed waited 10 minutes because was told that one of her son's was disabled and could take a while to get to the door.  Being that it was late and getting cold driver did not leave...

on porch in fear of freezing.  It was brought back to the shop and put in the cooler to try again next day.  Before even could attempt to deliver again, customer called very upset.  I Dori K[redacted] the owner was at my [redacted] funeral and not at the shop.  I feel we tried to do as instructed by making the latest delivery possible and should have been given the opportunity to deliver the next day.  Sorry this happened, but guarantee nothing was done intentionally.  We have owned this flower shop almost 17 years and are considered very professional and talented.  When I returned to the shop I immediately refunded the customer's credit card and since I was not here I never heard the conversation between my manager and customer so have no way of knowing how the conversation went. Dori K[redacted]Owner House of Flowers, llc

My website clearly states that none of my fruit baskets start less than $44.99.  Also I had a temporary employee working the week of Valentine's, that didn't know and also didn't bother to ask.  She paid $5.00 less than a picture she was looking at and clearly stated that she did not want...

the pineapple that was in the picture she was looking at.  I proceeded to buy much more additional fruit than pictured since there was no pineapple. I also did not just put the plant in it's plastic container in the basket with the fruit as pictured, but proceeded to put it in a plant basket with purple cellophane and a beautiful plaid purple bow (which she claimed looked masculine; since when did purple become masculine?)  As I stated to the sender when she demanded a refund that she more than received her monies worth and was actually much nicer than the one pictured and the person that picked it up loved it.  She demanded again a second time for a refund and as all parties know including you the fruit has long been eaten and the plant is still very much alive.  I will not refund her money and suggest she uses another flower shop in the future.  I stand behind everything that is put out of this shop, but this is an invalid complaint. Dori K[redacted]Owner at House of Flowers, llc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kassy [redacted]