House of Flowers

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]I will need Kollosso to send me and Revdex.com a copy of the $receipt donated to American Cancer Society in my nameI agree to post a comment on social media in the exact time(in days) it takes Kollosso to respond to my complaint since day of complaint to the day the receipt is in my email box [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] brought his vehicle to our service department He was notified of our diagnosis charge, and signed the authorization to proceed Our tech followed the procedure for diagnosis The next step was to attempt an update to the radio, which our technician attempted The radio froze and would not accept the update It was determined the radio needed to be replaced The fee for the diagnosis and update was charged and paid by Mr [redacted] He did have words with our parts and service director who di advise Mr [redacted] that he always has the option to choose another repair facility Mr [redacted] did speak with Terri [redacted] the next day, although she remembers the conversation differently She determined that Jason recently purchased the vehicle, and was being reimbursed for these repairs She again explained about the diagnosis and repair process The fact that his radio froze was out of our control Jason requested 'goodwill' to keep a customer happy However, Jason did not purchase the vehicle from Kolosso ***, and in fact, this was the first time it was brought to our facilityWe charged fairly and according to our policy We are sorry the Mr [redacted] was unhappy with the result, however, when we suggested he talk to the dealer he purchased from, he acknowledged that they authorized the repair, and were going to reimburse himThank you

This customer has been back in our shop, and this matter was resolved, in a timely manner

We apologize for any inconveniences that have occurredOur records indicate that [redacted] purchased the vehicle on 4/02/with 83,miles on itThe vehicle also had a 3month/3000mile, $deductible limited warranty included with the purchaseThe customer had test driven the vehicle prior to the purchase and the vehicle did not have any issuesAt the time of delivery the customer was also offered options to upgrade to a more comprehensive warranty but declinedWe show a service visit on 4/23/with miles on it for a brake warning light onOur service team inspected the vehicle and found the brake fluid and sensor working properly at the timeWe did however as a service to the customer replace the brake fluid sensor and retestThey system checked ok and the brake light was offWe did not charge the customer for this serviceWe have no way of knowing what happened to the vehicle on 8/19/but we certainly would have offered assistance to the customer had she contacted the Service Department or the Service ManagerAgain we apologize for any inconvenience and would be more than willing to look at the vehicle againIf you have any questions you can call me at ###-###-#### or email me atr [redacted] Thank you! [redacted]

My website clearly states that none of my fruit baskets start less than $44.99.? Also I had a temporary employee working the week of Valentine's, that didn't know and also didn't bother to ask.? She paid $less than a picture she was looking at and clearly stated that she did not want the pineapple that was in the picture she was looking at.? I proceeded to buy much more additional fruit than pictured since there was no pineappleI also did not just put the plant in it's plastic container in the basket with the fruit as pictured, but proceeded to put it in a plant basket with purple cellophane and a beautiful plaid purple bow (which she claimed looked masculine; since when did purple become masculine?)? As I stated to the sender when she demanded a refund that she more than received her monies worth and was actually much nicer than the one pictured and the person that picked it up loved it.? She demanded again a second time for a refund and as all parties know including you the fruit has long been eaten and the plant is still very much alive.? I will not refund her money and suggest she uses another flower shop in the future.? I stand behind everything that is put out of this shop, but this is an invalid complaint.? Dori K [redacted] Owner at House of Flowers, llc

My website clearly states that none of my fruit baskets start less than $ Also I had a temporary employee working the week of Valentine's, that didn't know and also didn't bother to ask She paid $less than a picture she was looking at and clearly stated that she did not want the pineapple that was in the picture she was looking at I proceeded to buy much more additional fruit than pictured since there was no pineappleI also did not just put the plant in it's plastic container in the basket with the fruit as pictured, but proceeded to put it in a plant basket with purple cellophane and a beautiful plaid purple bow (which she claimed looked masculine; since when did purple become masculine?) As I stated to the sender when she demanded a refund that she more than received her monies worth and was actually much nicer than the one pictured and the person that picked it up loved it She demanded again a second time for a refund and as all parties know including you the fruit has long been eaten and the plant is still very much alive I will not refund her money and suggest she uses another flower shop in the future I stand behind everything that is put out of this shop, but this is an invalid complaintDori K [redacted] Owner at House of Flowers, llc

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Services were performed that made my radio worse. I authorized to pay for a new radio, and after interacting with the [redacted] was told that he was canceling the radio and refused to perform the radio replacement and that I needed to find a different dealership. It is a LIE that he informed me that other dealerships provide the same service, the truth is that he CANCELLED my service without me having any say in the matter. He refused service for no acceptable reason. I simply stated my concerns professionally and respectfully. I was given no options to fix my radio, nor was Kolosso willing or able to restore it to its original state. That is unacceptable. Regards, Josh [redacted]

The delivery in question was done as late as possible as requested. Driver attempted to deliver and as instructed waited 10 minutes because was told that one of her son's was disabled and could take a while to get to the door. Being that it was late and getting cold driver did not leave... on porch in fear of freezing. It was brought back to the shop and put in the cooler to try again next day. Before even could attempt to deliver again, customer called very upset. I Dori K [redacted] the owner was at my [redacted] funeral and not at the shop. I feel we tried to do as instructed by making the latest delivery possible and should have been given the opportunity to deliver the next day. Sorry this happened, but guarantee nothing was done intentionally. We have owned this flower shop almost 17 years and are considered very professional and talented. When I returned to the shop I immediately refunded the customer's credit card and since I was not here I never heard the conversation between my manager and customer so have no way of knowing how the conversation went. Dori K [redacted] Owner House of Flowers, llc

I completely apologize for the incorrect name reference Josh, that is unacceptable, please accept my apology. We do take customer issues seriouslyIf the Revdex.com would find it beneficial, I can certainly forward a copy of our repair order with your authorization for the diagnostic charge. Our technician performed the diagnosis and the update as indicated for the issue you brought to our service department. We only charged for work that we performed

Response to: #***Unfortunately this has turned into an ugly he said she said
situation. In all our years in business
we have never had an employee steal anything from a customer’s vehicle. Miss *** has accused Kolosso of stealing
monies from her vehicleWe have no proof other
than here say, it’s a general
understanding that you don’t leave valuables in your vehicle, locker in the
gym, or your room in the hospital etc. If there truly were monies left in the vehicle by mistake Miss ***
could have called the service department and asked the monies be taken
out. Or she could have returned to
remove herselfMiss *** contacted the Police Department and demanded an
investigationThe investigation took place and all our employees co-operated;
they even offered a polygraph test. Before
the Police finished their investigation at Miss ***’s request, she launched
an aggressive on line smear campaign against Kolosso with no proof just
assumptions. Our understanding is that
the Police investigations found no wrong doings on the part of Kolosso
EmployeesAt this point Kolosso will give a donation to any
cancer charity that Miss *** chooses$will be given on behalf of
Miss *** and $will be given on behalf of Kolosso employees. The checks will be made out direct to the
charitiesTo address the repairs: Miss ***’s vehicle was sold including a 3month/3000mile Limited
Warranty with a $deductable. On
5/01/with miles on it the vehicle was brought into our service
department for a issue with the running boards. The vehicle was sold with miles on it. Approximately miles had been put on the
vehicleAt the time the customer signed for the deductable. The vehicle was looked at for a shake when
approaching a stop; the issue could not be duplicatedThe technician inspected
the plugs and they appeared for 85k milesWe did not charge for this
inspection. The customer also stated
that the running boards were not workingUpon our inspection they were
operating ok, with the exception that the cancel switch or feature was not
working. Miss ***’s was informed that
we did not have the GM scan tool further diagnosisShe was also informed that
it may not be covered under warrantyWe did not charge Miss *** for any of
the work performed. The warranty is good
for 3mos/and can be taken to any GM service center. To address the oil changes: Kolosso includes at no charge standard oil changes within the first
yearThe oil changes are free and only good at Kolosso and they have no cash
value if not usedSincerely*** ***

Business will be making a donation, in Ms***'s name, for $to the American Cancer SocietyHe will get check out immediately and will email copy of check and verification to Revdex.com and Ms***Business would like Ms*** to make an amendment to all statements she has made on social media thus far stating that the business is making this donation

The delivery in question was done as late as possible as requested. Driver attempted to deliver and as instructed waited minutes because was told that one of her son's was disabled and could take a while to get to the door. Being that it was late and getting cold driver did not leave
on porch in fear of freezing. It was brought back to the shop and put in the cooler to try again next day. Before even could attempt to deliver again, customer called very upset. I Dori K*** the owner was at my *** *** funeral and not at the shop. I feel we tried to do as instructed by making the latest delivery possible and should have been given the opportunity to deliver the next day. Sorry this happened, but guarantee nothing was done intentionally. We have owned this flower shop almost years and are considered very professional and talented. When I returned to the shop I immediately refunded the customer's credit card and since I was not here I never heard the conversation between my manager and customer so have no way of knowing how the conversation went. Dori K***Owner House of Flowers, llc

The Uresti Senior Assistance agency in Kingsville, Tx., has horrible serviceThe provider was out 2x in two weeks without any kind of sub or even noticeThe case manager was very rude claiming I hadn't updated my mother's phone number because she tried to call many timesThe number she was calling was that of the agency's very own provider, yet she still acted like that was my fault tooI terminated the service when she continued to argue with me about her calling her own provider instead of my numberShe acted like it was no big deal--it's not her agencyThis agency is incompetent and rude

It is our policy and standard business practice to deposit all checks received in a timely manner. We certainly apologize if there was any miscommunication I reached out to Zac on Friday August 18th, to reach a resolution regarding the NSF fees, and will be following up with him on
Monday August 21.Ryan **

My website clearly states that none of my fruit baskets start less than $44.99.? Also I had a temporary employee working the week of Valentine's, that didn't know and also didn't bother to ask.? She paid $less than a picture she was looking at and clearly stated that she did not want
the pineapple that was in the picture she was looking at.? I proceeded to buy much more additional fruit than pictured since there was no pineappleI also did not just put the plant in it's plastic container in the basket with the fruit as pictured, but proceeded to put it in a plant basket with purple cellophane and a beautiful plaid purple bow (which she claimed looked masculine; since when did purple become masculine?)? As I stated to the sender when she demanded a refund that she more than received her monies worth and was actually much nicer than the one pictured and the person that picked it up loved it.? She demanded again a second time for a refund and as all parties know including you the fruit has long been eaten and the plant is still very much alive.? I will not refund her money and suggest she uses another flower shop in the future.? I stand behind everything that is put out of this shop, but this is an invalid complaint.? Dori K***Owner at House of Flowers, llc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I will need Kollosso to send me and Revdex.com a copy of the $200 receipt donated to American Cancer Society in my name. I agree to post a comment on social media in the exact time(in days) it takes Kollosso to respond to my complaint since day 1 of complaint to  the day the receipt is in my email box. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I agree that Kollosso send  money to a cancer charity as long as they send you proof that it was done. Under their agreement, they will send $100, under my name, to American Cancer Society and $100 in Kollosso's name to a cancer charity of their choice. Thank you,[redacted]

Mr. [redacted] brought his vehicle to our service department.  He was notified of our diagnosis charge, and signed the authorization to proceed.  Our tech followed the procedure for diagnosis.  The next step was to attempt an update to the radio, which our technician...

attempted.  The radio froze and would not accept the update.  It was determined the radio needed to be replaced.  The fee for the diagnosis and update was charged and paid by Mr. [redacted].  He did have words with our parts and service director who di advise Mr. [redacted] that he always has the option to choose another repair facility.  Mr. [redacted] did speak with Terri [redacted] the next day, although she remembers the conversation differently.  She determined that Jason recently purchased the vehicle, and was being reimbursed for these repairs.  She again explained about the diagnosis and repair process.  The fact that his radio froze was out of our control.  Jason requested 'goodwill' to keep a customer happy.  However, Jason did not purchase the vehicle from Kolosso [redacted], and in fact, this was the first time it was brought to our facility. We charged fairly and according to our policy.  We are sorry the Mr. [redacted] was unhappy with the result, however, when we suggested he talk to the dealer he purchased from, he acknowledged that they authorized the repair, and were going to reimburse him. Thank you.

This customer has been back in our shop, and this matter was resolved, in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Services were performed that made my radio worse. I authorized to pay for a new radio, and after interacting with the [redacted] was told that he was canceling the radio and refused to perform the radio replacement and that I needed to find a different dealership.  It is a LIE that he informed me that other dealerships provide the same service, the truth is that he CANCELLED my service without me having any say in the matter. He refused service for no acceptable reason. I simply stated my concerns professionally and respectfully. I was given no options to fix my radio, nor was Kolosso willing or able to restore it to its original state. That is unacceptable. 
Regards,
Josh [redacted]