Horizon Services

Shawn Sudler was a very professional, he explained everything he was doing, answered all my questions . In addition, he gave us some good advice tips, as to keeping our kitchen working properly. I look forward to seeing him again next time.

This gentleman was one of the best service persons I have had in quite awhile. He was very considerate of us and kind. He did a good job. I would have him back in my house again. I must say all your people have been good. Thanks for a good crew.

Lloyd Staats was a consummate professional, he explained everything he was doing clearly, answered all my questions and replaced a worn capacitor to my satisfaction. In addition, he gave me some good advice tips, as to keeping our furnace working properly. I look forward to seeing him again next year in Spring, for our A/C tune up.

3 wks ago, tech said I needed a 30 amp breaker. When the new heating system was installed on a 20 amp. He overrode the system, giving me air conditioning and ordered the 30 amp breaker. Yesterday, tech came said the wrong breaker was ordered, commented how cool the house was, I explained 2-3x how the previous tech overrode the system. He left. A few hours later house got hot, I realized he turned the system off (wall box is black). I have asthma (which has flared all week) and was told I was the next person and to expect the tech before 4 pm. It's now 2:45, and I was told he'd be here when he finished his job in DE. I've been a pain because I don't feel well and am upset that I couldn't get air conditioning back sooner. Who's accountable for sloppy work. Someone should have realized the amp problem and the tech should have checked full circle to insure my air was working. Asthma in heat & humidity with lots of prednisone on top of regular meds is no joke!

I will never use Horizon again. 4 times now I had maintenance scheduled and 15 minutes before my scheduled appointment window they called to reschedule. I used their online scheduling and got a reminder the night before. Then the next morning they called and said their system overbooked. They didn't care that I rearranged my schedule. I asked to speak to a manager and they said he or she would call back...Over 24 hours and no call. They are wonderful when you are putting in a $16000 unit but when it comes to Maintenace they could care less.

Service technician entered our house with no mask. No idea if the other "supposed" Horizon Covid-19 precautions were followed. Very stressful to see this carelessness during the latest surge of Covid, July 22, 2022.

I just had a tech here to do a tune-up on my heat furnace; took 4 photos and tried to tell me my system needed major $$ replacing parts-said he would email pictures. told him I would get 2ndd opinion-pix never were emailed; then surprise: surcharged the tune-up extra $20 for fuel without notice or warning- beware of this company~!

Not what I expected.
Had a gas leak in my house, They charged me $381 for the repair and I asked them that I needed a pressure test in order for gas company to turn the gas on and was told they don't provide that service. I had to call them about it and they said they would do it for $1,000 to which I agree to pay. Couple days later I had a gas leak in the same place that they repaired and changed all pipe for new ones, they came and replaced one of the conections and told me everything was perfect now.
Couple days later I had a gas leak in the same place of the 2 repair, I have been calling them for 3 days and all I get from Sobieski is that my request is being process and someone will get back to me when they are available to come to my house. Terrible service from this company, they took the money and now they don't care.

No! We have a contract with Horizon Services. I called for service when heater was not working They came and told us we needed an oil pump. $900 + service fee of $75. We paid. Contractor left and loud banging.noise started coming from basement. Called back and another service tech was sent. This one tells me the problem is motor- another $1000 to fix however, insists on chimney inspection before services will be rendered and left with no heat in my home until such inspection is completed. We can then call Horizon back for repair. I'm sure they will gladly take our money. Nothing was mentioned by first service tech about the chimney. He told us it was the pump and we paid for the repair. I do not recommend Horizon Services.

Great company and great service. I have never had an occasion that I questioned their repairs or suggestions. They have always arrived on time, or I received a notification of a delay (only happened once). Every technician and comfort consultant that I have encountered was very pleasant and worked efficiently.

I have used Horizon Services for several plumbing and heating issues e.g. installation of an air conditioner, inspect and repair water heater, replace gas lines, and install a sump pump. In all situations, the technician will inspect and analyze the problem and explain to me what he believes are the option(s) available to me to resolve the plumbing or heating issue, including prices. Horizon Services has reliable and timely customer service from the time I request a technician to when the technician arrives. Technicians are timely and respectful of our home. On one occasion, our vinyl siding was damaged during the installation of the air conditioner. The company ordered new siding and had it replaced in a timely manner. Overall, I am satisfied with Horizon's customer service, response time, quality products, and plumbing and heating expertise.

Staff are knowledgeable, clean , efficient, courteous and service is priced right. I am very pleased with them.

Horizon was very professional and competent. The sales folks were knowledgeable and the installers were timely also. I highly recommend them.

The Horizon techs who installed our new heating system were careful, professional and explained everything to us. They had to make changes to our duct system in order to get maximum efficiency from the new heater. We have been using Horizon for our annual AC and Heater tune ups for almost 10 years and have been satisfied with the service and all the techs who have entered our home.

Horizon Services did a great job replacing our old inefficient HVAC system. They installed a new gas furnace and air conditioning unit as well as a new hot water heater in one day. The technicians were professional, courteous, and made sure all of the work areas were cleaned up when they finished. I am very happy with my decision to use Horizon.

We love Horizon Services ! Had a clogged kitchen sink and was able to get a appointment between 12-4, and he actually came early than the 12-4 which was a good thing ! Chris answered our questions and as always we are pleased with Horizon . We have Horizon for drain cleaning, HVAC, and plumbing !

We were very pleased with the quality of work that was done. They came on time, were very pleasant, and went over all the instructions that were necessary to operate the new furnace.

I was extremely happy with Horizon Services. I needed a Gas Dryer installed a little over a month ago. I bought it used and I had a very difficult time finding someone to come install it until I called Horizon. This was my first experience with Horizon. They were able to schedule me the next day. The service technician called to let me know he was on the way. He came in dressed very professional and clean. He put shoe socks over his shoes to protect my carpets and floors. He assessed my gas dryer, gave me an estimate prior to starting. He worked quickly and efficiently and did a fantastic job. I have already recommended Horizon to some of my friends and will continue to do so. I am extremely happy with Horizon Services. Job VERY well done.
Steve M
Telford, PA

We have used Horizon for seven years, and have been consistently pleased with the service they have given us. Our A/C and furnace continue to work very well. All of their servicemen have been on time, well-groomed, and very pleasant.

Prompt, on time, thorough, so high pressure sales. Does the job.