Honor Rewards Resorts Reviews (%countItem)
Honor Rewards Resorts Rating
Address: 111 Unknown, Santa Monica, California, United States, 90291
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My complaint is similar to a couple of others. Last night, August 27, 2019, I received a call from Honors Rewards Resorts. Since we are Hilton Rewards, I immediately thought it was Hilton. After a while during our conversation he corrected me. I was told my wife and I would receive 2 vacations, at any time we choose, for 5 days and 4 nights to pretty much anywhere in the U.S. and the world which we were able to book within 3 years. I hesitated several times and he came down from around $600 to $400 including taxes and travel from the airport if we chose Mexico or Costa Rica. He said I was the last customer of the day and the fact that I was retired and 75 he could give us such a good deal. After his sales talk on how many places we could stay and how easy it was to book, basically any RCI resort, I reluctently gave him my my credit card number. He said we would get an e-mail with a contract and a description and explanation of everything. The document had endless stipulations that were costly and totally different from description and impressions presented in our conversation. I tried calling them that evening and received a recording to leave a voice Mail. I did not receive a call back the next morning. It took me around two hours get an answer. Finally, I talked with ***, who according to office answer, was the manager. I told him my concerns, having make reservations at lease 60 days in advance, stipulations regarding fees, etc. None of this was discussed before I gave my credit card number. But it was in their contract which I immediately refused to sign. He said he would e-mail me back today but to look at their web and see all their resorts, many with videos. What a disappointment! No e-mail back from him. I called him back and informed him as to why my request for my refund of $400. He said they don't give refunds. I had not signed the doc-u-sign. He said he would have to check with the financial department.
Refund We would just like our $400 refunded to our credit card. Then we can go on with our life and wish Honor Rewards Resorts the best. I just a retired senior citizen who is disabled and trying wish others the best. W
Bought under emotional duress and tried to call back and cancel within 24 hours and they are stating no refund policy but not the first word on call.
On August 18th, 2019 *** from Honor Rewards Resorts called and sold me 2 offers contingent on attending to listening to Timeshare Resort; all inclusive for 2 adults and 2 children 6 days and 5 nights. At the time of the telephone call he did not tell me that was non refundable. I told them on the call that I could not buy as I had already purchased several packages and was good and the pressure continued until I caved in. I told him I was newly married and needed to consult my wife prior to buying but the pressure continued until I caved in. I called back within 24 hours to revoke the *** dated August 18th, 2019 but have been given the complete run around. They have not responded to my emails and not very nice on the phone when trying to speak to someone in Quality Assurance. The Invoice stating that it was non-refundable was the first time that it was mentioned...not on the call. Therefore, I did not sign these doc u sign documents presented to make this a valid contract simply on the fact I changed my mind and I then sent an email to *** on August 19th, 2019 exercising my rights to cancel. The whole interaction with these folks have sent up red flags and I was and am no longer interested and requested a cancellation and did not sign the documents that they sent. They do not want to refund my $400. The man I spoke to this morning was quick to state that the call was recorded and could be reviewed. He was quick to hang up. Therefore, I called back and asked to speak to a manager, the person whom they transferred me to stated that he would have to have the people in the top offices review the recording and call me back. I have yet to receive a return call. This was all done within a 24 hour time period. I simply feel that their high pressure, fast paced, pushy tactics need to be reviewed. A person should have the right to call back and cancel especially in same 24 hour period.
I want them to review the tape, determine that the whole incident was a high pressure steam rolled event with no discussion what so ever on a no refund policy and issue me a refund for my full $400.00 and never call me back again.
Guest cried on phone to representative and we were sentimental to the fact that he said his wife left him and would divorce him. So we refunded the vacation offer 08/21/2019.
If the guest bought under emotional duress we have to ask since this phone sales. Why not just hang up the phone?
The offer is non - refundable and the guest was refunded due to him telling us his wife was leaving him due to the vacation he purchased.
(The consumer indicated he/she ACCEPTED the response from the business.)
They issue credit which is what I wanted. All there other descriptive narratives was BS and overstated but the outcome was what was desired. Still a bunch of high pressure tactics that need to learn that no means no.
Thanks!
Failure to give a refund of money spent on a vacation promotion after finding out that they did not tell us that their product was not refundable.
My husband was called by this company on August 8, 2019 telling him that we were receiving 2 vacations (at any time as we choose) for 5 days and 4 nights to anywhere in the U.S. and the world which we were able to book within 3 years. Without explaining more, he hesitantly took the offer and applied $435.00 to our credit card for the package on the same date. He was also told that we would be receiving all details by email. When he got home, I looked up the email and found that not only was it not refundable, but there were so many stipulations regarding fees for times we traveled, where we traveled, and them not being responsible for trips being cancelled and we needed to sign each item verifying that we agreed to the terms (we never signed). There were at least 6-7 times that they mentioned "nothing was refundable". We called that day to talk about the letter we received and were told that we would hear from a manager that handled our complaint within a day. No phone call that day or the next and their offices were closed over the weekend. We called on Monday (8/12) and spoke to a manager. He told me that this was the company's policy (no refunds) and that he did not believe that this and all other concerns were not explained. He needed to listen to the phone conversation recording and would get back to me within 24 hours. 24 hours came and went and I called back today (8/15) to speak with him, and after 7 minutes, trying to find our conversation, he told me that the person I need to speak with would not be in the office for another 30 minutes and that person would call me. Well, still no phone call and it is almost 5 hours later. Since then, I have called my credit card card company to file a dispute claim. Customer ID: HRR XXXXXX-XXXX, Sales Rep: *** or *** I spoke to *** on the phone. Payment: $435.00 debit card over the phone.
I need the $435.00 returned to my credit card account and for them to never contact me (or anyone else again). This should be listed as fraud or a scam tactic. They purposely ignored our concerns and told us that most complaints (even though they said only one) were refunded. Why aren't they responding to our complaints and telling us that they would contact us when they won't.
The initial call was with husband of the person who submitted complaint; her exact words when she called in to request cancellation was "He done came home with this vacation and I don't know what it is"
After we explained what her husband purchased; it was explained to her it was non - refundable. Our scripts are read as verbatim and when the husband purchased he was well aware of the terms as they are stated to him on call , during verification call, as well as stated in contract sent to the guest. The husband bought and the wife is upset. Husband was well aware of all terms. The husband (buyer) has not called once to request cancellation only the wife. We must speak with him as he listed himself as a single male on the vacation offer. We were unaware there was a wife to begin with. A refund will be issued as this seems more of a personal domestic matter vs. a business one.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not ACCEPT THE RESPONSE, however, WE ARE SATISFIED TO BE INFORMED BY HONOR REWARDS THAT WE WILL BE REFUNDED. We EXPECT to be refunded within 3-5 BUSINESS DAYS, otherwise, we will be opening up this complaint again. First of all, my husband DID call the company on Aug. 8th asking to speak to someone about cancelling the package due to the fact that he did not receive all of the information written in the contract sent by email over the phone; especially the fact that the money was not refundable. When speaking to *** on the phone, she told my husband that a "manager" would contact him within 24 hours to discuss his concerns. That phone call never came. My husband called me before he came home from work and before he spoke with *** to tell me to look out for an email outlining the vacation package. He was never told that it would also be a contract to be signed. That is when he decided to make the phone call. This company explains that the conversations were all scripted and taped. Well, that is what I was told and I'm still waiting to see the script and hear the tape recording (as it was supposed to be available from *** - the person I spoke to 2 times) after my husband's initial phone call on August 8th. Secondly, I'd like to know why I (the wife) was falsely quoted by Honor Rewards with my response to *** over the phone, "He done came home with this vacation and I don't know what it is." I would love to hear that part of the tape recording. I am not illiterate, I am well educated and I don't speak that way! After not calling my husband after the initial call to the company, I decided to step up and call the company myself. That's when I called and spoke to *** on 8/12. If he believed that my husband was single and the only person concerned with finding out certain facts, why didn't he ask to speak to my husband? Why have a conversation with me; someone (who the company believed is not related to the caller) and obviously did not give the company permission to sell us the vacation package in the first place? Every professional business we speak with needs permission from the account holder; they won't even speak with the spouse. He, only told me that he'd call within 24 hours to discuss the "taped" phone conversation that was with my husband after he speaks to his financial advisers about the documented conversation to find out if we will be refunded. Again, no phone call. I called again on 8/15 and *** could not locate the phone conversation and told me that the person in charge would call me within 30 minutes. I became very aggravated at the lies, waiting for phone calls that were never received, and what was resembled as "fraud", I told *** that I would contact my credit card company and file a dispute. That's when I, also decided to contact you, Revdex.com. So, please tell Honor Rewards that we DO ACCEPT the REFUND of the money that they have already received from us, but, as for blaming it on a domestic matter as opposed to a business one, they are totally wrong.
we are unable to assist this guest any further
(The consumer indicated he/she DID NOT accept the response from the business.)
Honors already stated twice that they would refund our money. Now they change their mind. Please explain.
company presented themselves as being part on the ***. And travel is for ***. It is not the *** or affiliated. It is a farce.
The company misrepresented itself as being apart of the *** Honors program and selling travel to *** Resorts. It's not the *** and travel is not to *** hotels. He kept referencing *** Honors packages to locations *** sells - *** as if they were the same.
refund and transparent business practices.
Our script is read as verbatim as well as guests must be put on our website which clearly shows our resorts and shows that we are not the ***.
The guest was offered a vacation because they have traveled with ***, ***, ***, or even *** and we were able to offer an upgrade to an all inclusive location (*** does not have nor offer all inclusive destinations; see contract attached. She will be refunded as we do not want to send to our 5 stars property with any confusion or misconceptions
The business was advocating a type of fraud by having reduced our ages to meet with the resort's criteria for accepting the reservation.
7/18/19 Salesman *** called to offer a resort package which included 2 5 day-4 nite stays to resorts in most anywhere we wanted. We chose *** first. The second was in future. After some discussion, we agreed; I paid $400.00 for the resort stay & he would pick-up passage to & from airport. I was to get a notice of acceptance by the resort on 7/22. Customer ID: *** As I was completing an E-signing of agreement to their terms, I came across the statement that we both must be under 70 yrs to be eligible. I stopped immediately and called my contact at HRR stating that I never told *** that our ages were 69 & 68 as listed in the email. I was immediately referred to *** (manager?). I explained that I did not want any part of this because it looked fraudulent. He tries to sell me saying go ahead and sign it & if there's a problem, it'll be on HRR. I declined again and asked for a refund. He asked if he could have 24 hrs to come up with some options,and he would call me. I agreed, but the call never came. I called back on (*** on 7/25, 7/26, 7/29 and each time I was either put on hold or it went directly to hold from which it went to disconnect within approx 8 minutes. 2 days later I finally got *** on the phone, but only after I made 2 calls, 1 immediately followed by another once I was placed on hold. A second person picked up and I was put on the line with ***. I expressed my thoughts and told him I no longer had any interest in dealing with him, just give me my refund. He put me on hold for a few minutes and then called the finance department and they will review the situation and give me the refund. Give them 48 hours. If they don't call me, I was to call them with the same number He transferred me and I again was put on hold until it timed out. I immediately called back, got transferred and was able to leave a message (I think) after I was on hold. The receptionist or whomever said she would give the finance people a message. 8/2 I called and was put on hold again. 8/5, 8/7, 8/9 I called and was automatically put on hold again.
They should pay me the $400.00.
This guest was refunded as soon as we realized the location he wanted to travel to would not accept him. We offered alternate locations and resorts in case the guest was interested. However when the guest showed no interest; they were refunded. Our policy is non refundable however if we are unable to travel a guest we will refund as we did. See attached signed documents guest agreed too.
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund the money paid, which was the major reason for the complaint. The other was the was unprofessional way it was handled.
The net: I am satisfied with the outcome, my credit card has been credited with the correct amount, so now we both can move on!
I am receiving harassing phone calls from Honors Rewards Resorts, and they will not remove me from their marketing list.
I have received multiple phone calls in the past three days from Honor Rewards Resorts. They are trying to sell me a vacation package. I am on the National Do Not Call list. I ask them to remove me from their marketing list. They either hang up or say that cannot do that. Then I receive another call from a different telemarketer a few hours later. I do not want to be contact by this company anymore, and when I tried emailing them using the email address found on their website, the email bounced back saying it was not a valid address.
I do not want to be contacted any more by Honors Rewards Resorts.
GUest was never in our system to call - however we have added her name so that if for any reason her name appears in our past traveler list - we will scrub the lead and enter in the do not call list
On December 26, 2018 *** from Honor Rewards Resorts called and sold me 2 offers to listen to Timeshare Resort; all inclusive for 2 adults and 2 children 5 days and 4 nights. At the time of the telephone call he did not tell me that was non refundable. He had DocuSign Employee Number *** sent me Invoice stating that it was non-refundable. Therefore, I did not sign these documents and sent ***@honorrewardsresorts.com and email on December 28, 2018 exercising my rights to cancel because I saw that they were saying that it was non-refundable. Therefore, this sent up red flags and I was no longer interested and requested a cancellation and did not sign the documents that they sent. They do not want to refund my $435. He also stated this was being recorded, therefore, I called and ask to speak to a manager, ***, he stated that he would review the recording and call me back. I have yet to receive a return call.
Product_Or_Service: Time Share sales pitch
Order_Number: Invoice Number ***
Account_Number: DocuSign ID
Refund I would like then to refund my $435 because I did not sign their documents that they sent on December 26, 2018. I requested this refund on December 28, 2018 which is 2 days after they sent the DocuSign email.