Honor Rewards Resorts

Business refusing to communicate or process request for cancellation
on 12/26/19, I expressed interest in the VIP Platinum Package to the sales person and provided them my credit card information. I was informed that I will be receiving documents via email for further action. Shortly after the call, I received and reviewed the documents sent. Due to multiple discrepancies between what was relayed to me over the phone and what was provided in writing, I did not sign the purchase contract and immediately contacted the business, all within two to three hours after the initial call on 12/26/19. After numerous calls, *** answered my call and I explained to her the situation. She informed me that she will transfer the call to the manager. The call went straight to voicemail. I called again and spoke with ***, who informed me that the call had dropped and they were in the process of calling me back. However, I had to reexplain the situation to him. I ultimately informed *** that I will not be signing the contact and will be cancelling. He stated all purchases are non-refundable, but he will advise his managers and someone will call me later after doing due diligence. I would like to point out that 1. Under Terms of Service in the Terms of Purchase section, it specifically states the following "no refunds are rewarded after 7 business days" and 2. the purchase not being refundable was never mentioned during the call, and 3. no contract was ever signed authorizing the purchase.
After my phone calls with the business on 12/26/19, I received an email from the customer service department welcoming me to the club, stating attached in the email are the contract and invoice - of course, no contract or invoice is attached. I again called the customer service line and spoke with a woman who stated that she will need to connect me to the marketing department as they are the only ones who can process cancellations. I explained to her that I had already called yesterday for cancellation, but still received the email welcoming me to their club. She transferred my call, but no one picked up. It went straight to voicemail. I called again and this time, an automated recording came on to call between normal business hours. According to their hours of operation, my call was still within their hours of operations. The business appears to be going through extreme measures to interfere with the consumers right for cancellation - which is notated on their website. The business does not appear to be transparent or operating with integrity.

Signed a contract with HonorRewardsResorts with reservation request to be completed in 1 week. NO REPLY IN 2 PLUS WEEKS. 20 CALLS BY ME.. 0 RELIES.
Sign contract with HonorRewardsResorts ("The Company") with salesman *** on 9/10/2019. Had health issues so was no able to firm up a date for the first trip.
However, in early December 2019 I tried to get the company to send a request form to me for about a week. On 12/12/2019 I finally was able to talk with a person who said his name was ***. A request for reservation was sent by me for the Beach Club resort. I emailed and faxed the completed reservation request back to the company on 12/12/2019. I was trying to firm up the time so I could provide dates for others I was to visit on trip. Since 12/12/19 I have only been able to talk with a phone receptionist. Have called 20 plus times and never was able to speak with anyone except the receptionist. Contract says it may take up to 7 days to confirm reservations. It is now two plus weeks and cannot get any response at all.
I have copy of contract and reservation request submitted on 12/12/2019.
On most of the calls I placed to the company I was told almost every time that I would get a call back by the end of the day. Not once did this happen. I cannot get past the receptionist to talk with anyone.
The contract also says that any false information given will be treated as fraud. Information given me has been misrepresented and false numerous times and per the contract is considered fraud. I want the reservations made or a full refund for violation of contract.

Company represented itself as a Hilton Honors Rewards company & sold a vacation for $400. No information from company yet and not affiliated w/ Hilton
Purchase Date: 12/17/19
Presented itself as a Hilton Company, not affiliated with Hilton Honors at all. Was supposed to send email with details on the trip, haven't received anything. Only gave website address, which proved they weren't part of Hilton, but the representative would only provide the website at the end of the call. Credit Card was charged $400. Can't reach anyone at the customer service number to get a refund.

Mis-leading sales practices inferring that they were related to Hilton Hotels. Asked for Refund and no answer from company
9-Dec I was called by a person who indicated that he was offering vacation packages. This person asked me about my latest Hilton Club visit and inferred that he was offering me another Hilton package as a VIP Member. I accepted the offer and in 30 minutes received the email confirmation only to find out this was NOT Hilton and was some company called Honors Rewards Resorts. I called within 30 minutes of the initial call and was told that they would refer it to finance. Of course over 3 straight days I spoke with finance who indicated that they were reviewing and now I get no reply back at all. Basically this is a scam using Hilton as the bait. Going to HRR's website I notice that the pictures of the 3 hotels in Cabo are all the same fake pool picture. I am looking for a simple refund as I am a disgruntled client who was lied to. Buyer beware is the case here. I will continue to pursue my refund

The company claims they are Hilton to get you to buy a vacation package because you previously traveled with them, this is a scam.
Company called on 12/12 and stated that because I traveled with Hilton before I was selected for a VIP holiday package. I said I wasn't interested and he kept lowering the price and said "this is cheaper than the last time you stayed with us in Vegas". Company is Honor Rewards program and Hilton's rewards program is Hilton Honors, however they aren't affiliated and the resorts aren't Hilton owed. After purchasing I went to Hilton Honors while I was waiting on the email and there was nothing about this program or the locations they were offering. Found the website for this scam and realized I had been duped. They never tell you its not refundable, send a Docusign over after they charge your card which contains the non-refundable clause. I called on 12/12 and they said, well sir we didn't tell you we are Hilton and we'll go listen to the call and get back to you. First of all they didn't tell me the call would be recorded and for my state which is two party consent this is illegal.

The next day I had called back and they said they would get back to me. Received a call and it was a different sales person trying to sell me the same thing. The first words were "Hello ***, because you traveled with Hilton before we would like to offer you a VIP package.". I proceeded to tell her I had ordered yesterday under the presumption they were Hilton and i'm still waiting for a call back to get a refund. She told me to call customer service. Called and finally got ahold of someone in the finance department who told me its non-refundable. Told me they are not Hilton and are associated via RCI and some parent company which I find zero evidence of on their website. I told him I will be disputing this with my credit card company and he said go ahead and we will give them the recording. Horrible, misleading business practices at best and complete scam at worst.

I purchesed a two vacation plan on 12/11/2018 for *** .cannot reach anyone to book trips and no one responds to my voice messages or emails
Purchased two vacation plans on 12/11/2018 for $535.00 from Honor Rewards Resorts which represented themselves as a branch of the Hilton Hotel chain
I received my contract and invoice*** Which I paid with M
th my Mastercard.The trips must be booked 60 days in advance and
used by 12/11/2021. When I attempted to book my first trip for March
2020 I contacted Honor Rewards by phone and was instructed I woud
receive the list of locations to select from and to book my trip within
4-5 days .After waiting two weeks and not receiving anything
,I tried to contact Honor Rewards on several occasions ,leaving my name
and number each time and never received a return call. I also emailed
them with the same results.I want them to honor the contract and provide
the trips or refund my

I have not used any of your services on the receipt. Disagree with Terms and Conditions. I have not accepted or signed your contract. Want a refund.
Purchase date: 12/4/2019 Problem date: 12/5/2019 Customer ID: HRRXXXXXXX-XXX Sales Rep: *** Payment amount: *** Payment method: VISA charge to VIP Concierge (Honor Rewards Resorts)
An unsolicited sales call by Honor Rewards Resorts sales representative ***and *** resulted in the purchase of a vacation package and bonus vacation package totaling $435.00. There was no mention in the call that the purchase was not refundable. The Terms and Conditions of the Contract were not available to me at the time of the call and purchase. Upon reviewing the Terms and Conditions of the Contract, the Honor Rewards Resorts website and associated resort links I find them not acceptable and will not sign the Contract. I have not used any of the services on the credit card charge. The Honor Rewards Resorts website (***) displays a 100% Satisfaction Guaranteed image. I am not satisfied until I receive a full refund. I have emailed *** requesting a credit of $435.00 be applied to my credit card.

unable to book holiday, company will not respond to calls or e-mails
number still active.
My invoice number is HRRXXXXXX-XXX. I have called repeatedly to try to
book, no response from calls or e-mails. I had purchased 2 holidays
to be used within a 3 year period. Purchased 2/2019, tried to activate in
December . Charges are

They led me to believe this company was part of Hilton Hotels or otherwise I would have hung up. After reviewing their list I requested a refund. P
I spoke to a rep who referred me to a guy *** who assured me they were associated with Hilton. I reviewed the list again and didn't feel comfortable and requested a refund again and they tried to pressure me that since I reviewed the information I couldn't ask for a refund. I'm a disabled veteran and I need that money I was scammed out of and I don't how they can pull this scam on anybody using Hilton as a way to get you to buy into their scam. Please warn everybody this company will rob you of your precious income knowing you will never get a vacation you thought you paid for.

I spoke to my sales rep, *** , and sold me a family package that I cannot use due to the fact that resort doesnt allow teens. And he knew of it.
I was SOLD a family package that I CANNOT USE , due to the fact that I have Teens, Evan *** sales rep knew about it and he lied on a recorded line. Ghis happen on 10/24/2019.CUSTOMER ***XXX, Amount $400 through a credit card.

Cold call sales to my dad who bought for me. Can't get a reservation confirmation after calling and being told "we'll call you back" for weeks. SCAM!!
My dad bought two vacation packages as gifts for my sister and I. I tried to call to make a reservation and after trying to call several times a day for weeks, I get someone on the phone. They SAY they'll email you a form for a reservation and it's a generic excel sheet where you fill in your info. After another (I have proof) 20+ calls, I get someone and give them my card number so they can charge ANOTHER $200 as a "holiday fee". I was told I'd be given a confirmation number a week and a half ago and never heard from anyone. Again.
I got someone today after calling 3-4 times, and she told me she'd have someone call me back within an hour and gave me her extension and apologized for the inconvenience. I call back this afternoon, 4 hours past the window I was promised a call back, and the phone goes to voicemail...?!?
I just want a refund for myself, as well as my father who was tricked into this scam at this point. It is WELL beyond the point of reason that I should have to make hundreds of calls to make a vacation reservation.
These people put "honor" in their name so it tricks people into thinking they're related to Hilton honors, and scam unsuspecting naive people.
Their business hours are listed as 10am-6pm eastern but if you call anywhere before noon and after like 430, you get hold music for 20 minutes.
For reference in my screen shot, their number that I called 12 times in one day, is XXX-XXX-XXXX

The company deceitfully made me believe they belonged to Hilton Honors and that I was being extended another opportunity to experience their services
My complaint is similar to a couple of others. I received a call from Honors Rewards Resorts. Since we are Hilton Rewards, I immediately thought it was Hilton. After a while during our conversation he corrected me. I was told my wife and I would receive 2 vacations, at any time we choose, for 5 days and 4 nights to pretty much anywhere in the U.S. and the world which we were able to book within 3 years. I hesitated several times and he came down from around $500 including taxes and travel from the airport if we chose Mexico or Costa Rica. After his sales talk on how many places we could stay and how easy it was to book, basically any RCI resort. He said we would get an e-mail with a contract and a description and explanation of everything. The document had endless stipulations that were costly and totally different from description and impressions presented in our conversation. I tried calling them that evening and received a recording to leave a voice Mail. I did not receive a call back the next morning. It took me around two hours get an answer. Finally, I talked with ***, who according to office answer, was the manager. I told him my concerns, having make reservations at lease 60 days in advance, stipulations regarding fees, etc. But it was in their contract which I immediately refused to sign. He said he would e-mail me back today but to look at their web and see all their resorts, many with videos. What a disappointment! No e-mail back from him. I called him back and informed him as to why my request for my refund. He said they don't give refunds. I had not signed the doc-u-sign. He said he would have to check with the financial department. I have not heard back and tried to call them over a half dozen times.

I believe this business is a scam. I purchased a vacation package that they only told me was non-refundable after the fact.
I purchased a vacation package on Oct. 29, 2019 - two trips for $500. The sales rep did not tell me it was non-refundable, not did they read a script. In fact, the sales agent lied and said no type of sales presentation was involved with the acquisition of the package. When I asked if he was going to read the contract to me before we made the transaction, he told me that all of that information would be provided after the call via email and that I would have an opportunity to look over it then. Mind you, all the time I was talking to these people, I thought they were Hilton Honors since somehow they knew about a previous trip I had taken through Hilton.

The next day (10/30), I was sent an e-document to sign, and as I was reading over the document, I noticed that it mentioned that I was required to take a tour of whichever facilities I'd be staying in on the vacations. That was never mentioned to me over the phone, so I immediately called the Honor Rewards Resorts and requested a refund. I was then told that only the "Marketing Department" could handle such requests, so I requested to speak with management. That's when the customer service agent transferred me to management who was not available, so I left a voicemail, which said I would get a call back within the hour. I did not get a call back, so I called probably 5 or 6 more times and spoke with the rudest and most unprofessional customer service agents I have ever encountered. Both of them transferred me to "management" and I left a voice message each time, but never got a call back as was promised. That's when I knew there was a problem.

After leaving 2 or 3 more messages with management, I decided to try again the next day. By this point, I had spoken with *** (Ext. 712) so many times that she knew me by voice and name (Note: I don't know that *** is actually her real name). Finally, on Oct 31, I finally got to speak with management. The gentleman's name was*** (Ext. 707), or at least that's what he said his name was. He referred to himself as the Senior Executive of Daily Operations and Reservations. . *** told me that they had listened to my phone recording and that the sales script was read to me verbatim; therefore, no refund would be provided. Knowing this was a lie, I told him I was going to dispute the charge through my credit card company to which he responded, "If you do that, the credit card company will hear the recording and drop the case." That's when I asked him to send me the recording. He said he would, but never did.

Thankfully, Wells Fargo is great about following up on disputes. Later that evening, I got a message from them saying they had launched an investigation to reclaim my money. Then, what do you know, this morning (11/01), I received a cancellation notice from this so-called business (Honor Rewards Resorts).

So I called the business back because I still wanted to hear my recording. Again, the customer service agent was rude and immediately forwarded me to management because she recognized who I was. It was *** again. But I was sent to voice mail. Finally, after I kept calling back-to-back 9 or 10 times, I was patched through to someone named Kevin (who sounded suspiciously identical to ***. I told *** I wanted my recording sent to me, and he responded by saying I was no longer a customer of theirs since my refund was provided so there was no reason for me to hear the recording.

I told him I wanted to hear it to prove that they were liars. Then he proceeded to tell me it was only $500 that I was making a fuss about. I hung up the phone and filed this complaint.

Revdex.com, please take heed. This business is not just a bad one; it is a SCAM. There is no way that this is a legitimate business, and it needs to be shut down.

This company is complete scam. They call you giving you the impression they are part of hilton honors rewards by quoting your last stay with hilton.
This company called me and quoted my last vacation stay with hilton grand vacations, and told me their name is honors rewards, knowing that they will trick people into thinking they are part of hilton honors. When I asked if they were associated with hilton honors, the sales rep made the mistake of saying yes. They also stated that you are able to stay in an of the diamond locations, which is complete BS because they are not affiliated with any hotel chains and there is no "diamond level" with these guys. After researching their website when they sent the contract over, it was clear I was tricked by a fraudulent company.

Seeing the contract, there were some discrepancies vs. the details described to me over the phone, so I called the company back and they blindly updated everything to whatever I asked for making it clear that cost of the travel package was of no concern to them as they turned out the updated contract quickly to try and get me to sign it... they clearly never intend to send you on a vacation anyways as its all a phone scam.

This company is as fraudulent as it gets and they must've bought off or downloaded a contact list from hilton grand vacations to target cold call sales. I have called multiple times asking for a refund and have disputed the transaction with my credit card company. I hope that this company gets shutdown for their fraudulent activities quickly, as clearly it's a workable scam.

The "sales rep" also made the mistake of never informing me that the charge was non-refundable, but it was hidden in small text on the contract I never signed.

I was sold a vacation package that I've been unable to use because of the restrictions that apply and I was not made aware of this prior to purchasing
My complaint appears to be very similar to others here. On 4/16/19 I received a call from Honors Rewards Resorts looking to sell vacation packages. I had some interest to hear what was being offered because my wife and I had been discussing going on another trip with our friends (another married couple - for a total of 4 people). The salesman and I discussed all the different options/resorts and after quickly reviewing the options, I told him that I really only had interest if my friends could get the same package because we had been thinking about going on another trip together. I was only interested in the all-inclusive resorts in Mexico (for the first trip). He told me that my friends could call him and he could sell them the same package...so that exactly what happened. I paid $435 on my CC for the package and my friends called him a few days later and bought the same package for $435 with their CC. Everything seemed great...at the time.

Fast forward to 9/4/19 - I called and spoke with reservation lady and told her that we wanted to book a trip to Sandos Finisterra resort in Cabo. The lady tells me, that to my surprise, group travel is not allowed at this resort, so I would have to choose another resort. I told her that I was not aware of this as the salesman never disclosed this to me and that it was only two couples that would be traveling - not like a group of 10 people.. but apparently that didn't matter. I was OK with that and we went down the list to try and find another option. But come to find out, the only resort that allows group travel is '***' in Cancun. This definitely wasn't the resort we wanted but I told her that if that's the only option, let's book it and move on, but it turns out that all the resorts in Mexico also have age restrictions. My friend's wife is 29 yrs old and apparently the minimum age requirement is 30. So not only did they sell me a package that doesn't allow group travel, they then sold my friends a package that they don't even qualify for and can't use.

The reservation lady was very nice and seemed to try everything she could to get the group travel/age restriction allowed, but she was ultimately unable, so she transferred me to the sales manager, ***.

*** was very nice as well and seemed completely understanding of the situation. He assured me that he would be able to make a few calls and get the group travel/age restriction issue pushed through and he would call me back by the end of the week.

I did not hear back from *** that week, so the following Monday on 9/9/19 I called and spoke with him again. He reassured me that he was working on it and that he was going to call the Grand Sirenis Riviera Maya Resort and have them waive those two restrictions. Again, he told me that he would call me back in a day or two with an update.

Another week passes and still no word back from *** so I call again the following Monday on 9/16/19 and the person told me that *** was at lunch and would have him call me back once he's back in the office. As expected, no call back from ***, so I called again on 9/17/19 and was able to speak with him. He gave me the same run-around. He reassured me again that he would get it resolved and would call me by the end of the day/next bus day.

9/17/19 was the last time I was able to speak with *** (or really anyone at the company). From 9/4-9/17 I made 7 calls to the company and was always able to speak to someone. But from then on (from 9/18-10/3) every time I called, it would get sent directly to voicemail (they were obviously screening my calls). I called this company 24 times during this span and left numerous voicemails asking that they please return my call because all I was trying to do was book my trip that they sold me, but no one every returned my calls...ever. What type of company does business like this?

High Pressured sales that would not let me review documents until I gave a credit card! I did not sign the document online and requested a refund.
HRR contacted *** I am a Diamond member with Hilton and they said they were Honors Reward which sounded like they were affiliated with Hilton. They even referenced a Hilton trip I just took!

Bottom line is I gave them my credit card number and they said for me to agree to terms that I need to sign the documents online! I did not and they are now saying it's a no refund policy even though I did not agree to terms! This is fraud and this company should be shut down! I have contacted both an attorney and my credit card company to Dispute this fraudulent transaction. It's my fault that I was taken but I seriously thought it was Hilton and I never signed their agreement.

Stay far away from this company!! I will never take another phone call from hucksters! I'm a senior citizen and they did a number on me!

I felt pressured to purchase a vacation plan from a company that I thought was the Hilton. It is NOT. I would like a refund of the pre-payment.
I felt extreme pressure to buy a vacation package from them, and after receiving the contract and paperwork, I realized that I did not want the package after all. They say they told me it was non-refundable, but the salesman talked fast and must have stuck that in amongst a whole string of "benefits" because I never heard that statement. I tried to cancel the plan and they won't refund the money.

Miss representation of Hilton Honors and unauthorized use of personal identifiable information
On September 19th, 2019 *** Honor Rewards Resorts called in miss representation of Hilton Honors while referring to my personal identifiable information, such as my address, my name, phone number, and that I actually attended a Hilton Honor time share presentation at one of their locations earlier. The company deceitfully made me believe they belonged to Hilton Honors and that I was being extended another opportunity to experience their services with a VIP upgrade.

They wrongfully sold me 2 offers as a VIP all inclusive upgrade for 2 adults, 5 days and 4 nights. At the time of the telephone call I spoke with two agents and none of them told me that this was non refundable purchase. This came as a surprise when I received their email stating many restrictions stated in the invoice that were not shared over the phone at the time of the purchase. After ending the phone call, I called the number provided and was not able to reach them, leaving a voice mail requesting a call back and I emailed them requesting a cancelation, but as of this moment I have not heard from them.

I did not sign the "doc u sign document" that they emailed, making this purchase invoice an invalid contract. I was charged $535 in my credit card and sent an invoice of $400 by email, the $400 stated in the invoice represents an amount that has been previously shared in other complaints.

Desired Outcome
I want them to issue me a refund for my full $535 and remove all my personal information from their data base.

They have refused to respond to my emails and voicemails requesting a refund.
I purchased a vacation package for $599.00. After discussions with my wife and friends it was decided to cancel the trip we were planning. Within a week of purchasing the package I emailed them requesting a refund, per the agreement I had 14 days to request a refund. I have now sent three emails and left 3 voicemails with no response. Unfortunately I will be taking legal action against them.

Deceptive advertising/positioning of product. They make it seem like they are part of the Hilton organization.
I was called on 9/3/19 and I was under the impression that this was Hilton Honors VIP club - which I have used in the past. The offer was similar to what I received through Hilton and the name they provided sound like they said Hilton Honors. I was transferred to *** who told me I could go back to Costa Rica and stay at the Hilton Papagayo Costa Rica - which also made me believe it was Hilton Honors VIP club. I stated the offer was too good to be true and *** told me due to hurricane Dorian, I lucked into a better deal as he was in Central Florida and was able to work as the hurricane took a different path. He also mentioned, VIP, which is the same as what Hilton calls their program. He even referenced how this was different from my prior stays as it only required a 60 minute property tour with no hard sell. How did he know I did the Hilton VIP tour in the past, I have no idea. He said it was easy to book - call the *** number and he was extension *** - or you can book online. Once I received the email confirmation and realized this was not affiliated with Hilton, I immediately started calling the number provided with no success. I then entered the number in a Google search and that is when I came across many similar complaints. I continued calling the *** number with no success - I was either immediately disconnected or put on hold - with no ability to enter an extension. He also mentioned round trip transfers being added to the offer but that was not mentioned in their standard T&Cs.