Home Security of America

After further review, the claim does not qualify for coverage as the failure is not due to wear and tear per the terms and conditions of the contract The failure was due to ice damming and the water freezing underneath the shingles causing the failure.Under the not covered section it clearly states failures caused by ice, snow, mud etc are not coverable Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is UNSATIFACTORY to me There was a Tech that was sent as an second opinion and his recommendation was as follows - " hold the dishwasher door and push as hard as you can on the soap dispenser door until it stays closed" - this is using "excessive force" and the company has a strict policy on "excessive force" being used on appliancesI informed the Tech they sent that I was not ok with this recommendation for I will break the soap dispenser door and the hinges on the dishwasher door in time using such forceAnd the response back from him was " that is what I am recommending and the dishwasher is not broke just use some force".I tried to cancel my policy and HSA has informed that my policy start date was 3/7/but I did not purchase the policy until 3/23/and they can not explain where the 3/7/date came from nor will explain how they are coming up with I have had days of policy coverage to dateNo matter how you look at it there is no way I've had days of coverage and they will not refund the correct amount of my refundThe refund dept states amount as $but it should be $The customer service rep was not friendly at all about it and hung up on me Regards, [redacted]

I spoke with a rep from HSA home warranty late last week to try and get the status of the heat pump unitAfter waiting on hold for a spell, I was informed it had been delivered to the technician company, which was confirmed after calling the tech companySo that is a winI'm still displeased with the whole ordeal though and how much longer it took to get the unit than what they saidHad this happened in the summer and I'd needed the air conditioning, I'd have been in an uncooled house for about weeks instead of the 3-business days they said when I was first informed that they'd be replacing the unitTheir lack of ability to effectively track shipments to the companies they use was very frustratingThey need to be better is the bottom line.Thanks!

November 15, [redacted] RE: Revdex.com Complaint ID No [redacted] ; HSA Reference No Dear Ms***: Home Security of America, Inc(“HSA”) is in receipt of your email dated November 8, 2016, and the letter dated November 8, 2016, from the Revdex.com regarding the above referenced complaint I have reviewed your invoice from Page Air Incdated October 26, for the repair of the air conditioning system HSA accepts no liability for service completed outside of the HSA plan; however, in order to amicably resolve this matter HSA is reimbursing the repair cost you incurred in the amount of $ You will receive the check in the amount of $in approximately ten to fourteen business days Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC [redacted] Customer & Regulatory Claim Resolution Specialist Cc: Wisconsin Revdex.com

February 23, Ms [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: [redacted] ***; Revdex.com Complaint ID No [redacted] ; HSA Reference No Dear Ms [redacted] : Home Security of America, Inc(“HSA”) is in receipt of your letter dated February 17, 2016, advising of the above referenced complaint The letter has been forwarded to me for review and response I have reviewed HSA’s records regarding Mr***’s leak claim On January 25, 2017, Ms [redacted] placed the service request and HSA dispatched Action Rooter, Sewer and Drains LLC to diagnose the leak problem in the homeOn January 27, 2017, the technician reported to HSA that the sewer line was leaking due to wear and tear HSA approved the repair of the line On January 30, 2017, Ms [redacted] advised HSA that the technician with Action Rooter, Sewer and Drains LLC made an access opening to repair the leakSection F-of Ms***’s HSA plan provides that HSA will pay to provide access to plumbing and ductwork systems through unobstructed walls, ceilings or floors only, and will return the access opening to a rough finish conditionIn order to resolve the matter HSA dispatched JLM Services to repair the access opening to a rough finish On February 10, 2017, Ms [redacted] advised HSA that JLM Services could not complete the repair of the access opening HSA confirmed with JLM Services that a fitting from the sewer line was sticking out and the technician could not complete the repair of the access opening HSA advised Action Rooter, Sewer and Drains LLC of the issue and was told that Action Rooter, Sewer and Drains LLC would schedule a service appointment to examine the matter It appears that Ms [redacted] has not heard any further from Action Rooter, Sewer and Drains LLCIn order to resolve this matter HSA had dispatched a service recall to Action Rooter, Sewer and Drains LLC to complete the repair of the sewer line HSA does apologize for Ms***’s frustration regarding the matter Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC [redacted] Customer & Regulatory Claim Resolution Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]That is not what their letter indicates Their letter indicates the the microwave repair is approved Not a partial repair Regards, [redacted]

HSA apologizes for the customers experience HSA will as a service gesture dispatch Redeemed Heating to handle a service call after business hours and or a Saturday to obtain a diagnosis for the furnace claim to determine coverage under the HSA warranty Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.SA has paid this claim, waiting on check to clear my bank.Thank you for your help on this matter It would seem that this company has a reputation of not paying claims for HVAC systems My experience with them over the last year has not been pleasant for each of the hand full of calls we have made We requested a home warranty when we purchased this home due to the age of the HVAC and hot water heater I will put the monthly payment in a savings account from here on out, as in my experience these policy are not worth the headacheIt is because of your assistance that they honored their contract, so we are grateful for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There was no response as to the possibility of a call back system so you don't wait 20-min for an answer to the regular #also no response to why their time is more valualble than minethe response really said, tough, you just have to wait, we will try nothing to improve our response time

February 3, 2017 [redacted] RevDex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214 RE: David (R [redacted] ) R***, BBB Case ID No. 11957201; HSA Reference No. [redacted] Dear [redacted] Home... Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Your letter has been forwarded to me for review and response. HSA has authorized Sneed Electrical & Appliance Service to replace a faulty lower oven relay board. The service contractor was unable to locate the replacement part and has requested that AHS order the replacement part necessary to complete the covered repair. Section F-9 of the HSA plan states that secondary damage, consequential damage or any damage caused by or resulting from the failure or malfunction of covered or non-covered “Component Parts”. Any damage resulting from the actual repair or replacement itself. Conditions beyond our control including delays in obtaining parts, relocation of equipment or labor difficulties including, but not limited to, additional costs associated with repair or replacement of a covered mechanical system due to space restrictions or location of the covered equipment. Any damage alleged to be caused directly or indirectly by the services or the timeliness of the services provided by us. However, in an attempt to amicably resolve this matter, HSA will reimburse the trade service call fee that is normally due. David and R [redacted] R [redacted] can expect to receive a check from HSA in the amount of $75.00 in approximately 21-28 business days. Thank you for your consideration. Sincerely, HOME SECURITY OF AMERICA, INC. Lori Nelson Customer and Regulatory Claim Resolution Specialist

April 21, [redacted] Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: [redacted] ***, Revdex.com Case ID No12106845; HSA Reference No [redacted] Dear [redacted] : Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint Your letter has been for***ed to me for review and response On April 3, 2017, Mr [redacted] placed an automated service request for pool electrical that was not working and Aqua-Brite of Florida, Incwas dispatched to diagnose any problems Section D-of the HSA plan provides that a $trade service call fee is due for each trade service request submitted to HSA On April 4th, the service contractor reported to HSA that the salt system power center had failed and needed to be replaced It was also reported that there are two parts of a salt cell, the cell and the power center; and that the power center serves no other purpose than to power the salt cell Unfortunately, salt cells and/or their components are not listed as a covered item under the pool coverage in Section E- Section F-provides that HSA does not cover items not listed as covered Therefore, the claim was denied HSA does apologize for Mr***’s frustration regarding this matter Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC [redacted] Customer and Regulatory Claim Resolution Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below HSA's response is unacceptableI first called them on 3-14-It's 4-8-today, and now they are willing to send a different vendor? Ridiculous!Did they think I've been setting around for close to a month, waiting for their awesome service? I've purchased a new dishwasher weeks ago when HSA wouldn't even return my phone calls.I don't want to do business with them at allI want the $refunded in full [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I realize that it appears we are at an impasse, but I will absolutely never accept this company's refusal to address the ACTUAL problem Regards, [redacted]

HSA apologizes for the customers experience and will as a service gesture refund back the $deductiblePayment will be made 12/9/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I didn't refuse' I informed agent that it was said to me by companies I have contact in the past they dont wants to deal with HSA becuase slow or no pay (the last company I found for work refused unless HSA paid by credit card they did honor that request after multiple times calling into HSA office complaining to several different agent/supervisorsI was told to pay out of pocket and I refused to pay out of pocket then wait for 21-days for my money to be returnedI still have not been contact back by HSAThis problem has been going on almost a year now Regards, [redacted]

HSA apologizes for the delay with claim HSA has refunded the $deductible and is covering $of the non covered charges The equipment was ordered on 6/5/15, however HSA has no control over the delivery options of the manufacturer's freight carrier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintWhen your employees can't even speak to what's in a contract, then you have failedI will continue to warn others Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept this response nor will I waste any more time with this company A class action lawsuit should be filed against this company because of their unethical and unsavory practicesNovember th I will not renewI hope [redacted] of this company reviews the policies and procedures so that many other customers who are dissatisfied will regain confidence in this company I seriously doubt it since they work very hard not to reimburse youI contend that I am owed $I did not receive a notice in the decreaseI will deposit the check and chalk it up to the worst experience with HSA and I will not be giving any referralsGood luck to HSA on cheating the next consumer Regards, [redacted]

HSA will have upper management call the homeowner to discuss the claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The complaint was that HSA only had two companies in the metropolitan area approved to make the repair One of which is a pool company that has parts on site and with their repairmen The other ( [redacted] Plumbing) is NOT a pool repair company so they have to order the parts My pool has been down for a week and a half May not seem like a big deal but we found out through this nightmare that HSA does not cover secondary claims So...if we get too much rain and our pool fills up and the liner is ruined, we are responsible for a new liner For example, when the heat goes out this winter and HSA only has one company in the metro area that can fix it...and my pipes burst, the cost to cover any pipes bursting and any damage is on the homeowner This is my complaint And by the way...the motor they are replacing is only $ So if they are willing to offer $622...they are getting ripped off by [redacted] Plumbing Unless they are replacing the entire pump We were told it only needed a motor [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***