Holiday Inn

Complaint: ***
I am rejecting this response because: Stephanie Is Absolutely the Woman I spoke toWith all the names How could I know A Stephanie works there and that Hotel Directly? This is just another example of their incompetence and cover up of Inproper behavior and actions by this Hotel staffWe were the ones put on hold and Given the cat and Mouse GameShe did no such thing of a Gesture of Good will, we had to go above and Beyond to get you The Revdex.com involved to resolve this matterIn fact the Corporate Office has emailed me and in great detail has said they are investigation this matter further, and They Issued our refund and a additional dollars for our troubles to this matterThe Holiday Inn in Hazlet New Jersey has shady, Lying Employees. People need to be made aware of this! Thank you for your help In this Matter and For Corporate Offices as well
Regards,
*** ***

This bank is the worst bank everThey lie and schemeThey told me they gave me nearly 300$ in refunds and I haven't got any proof of thatAlso they charge you overdraft fees for items that are credited back to your account please stay far away from this bank they will lie and scheme just to take your money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint awhile ago
I did receive a call from roof pros and called them back I left my phone number and nameI did not not get any return callStill waiting on warranty papers that I was told Owens corning would send meI had trouble getting in touch with them trying to get the job startedI have heard nothingI guess they think one call it's a done dealI would still like my warranty paperwork
Regards,
*** ***

In June 2016, I contacted First Republic Bank about applying for their "Eagle Gold All-in-One" loan to refinance my student loans into a single 10-year, fully-amortized $112,loan at 2.95% fixed rateI planned to to go through the full application process once I had prepared my income taxesBecause of age of their loan’s sales flyer and concerns about potentially changing interest rates in the market in general, I contacted First Republic on October 12, to check their current interest ratesI was told, without hesitation or caveat via email, that the rates hadn’t changed and were effective through end of March I contacted First Republic again last night, March 15, to apply for their loanI was rather surprised to learn that they had increased their interest rate in December and would not honor the rate they had told me I could get until end of March

On 9/24/at 3:56PM, I missed a call from a *** ***, ATM Supervisor, requesting that I call back in reference to a Card claim that I initiated in July When I called back mins later, I was unexpectedly transferred to a speakerphone-based conference call between myself, *** *** and a *** ***, ATM AnalystI was then asked a series of questions, but in a very suspecting tone predisposing me into feeling like I was a fraudster vs an actual victimI confirmed with *** *** that a bag containing one of my phones, my ID, social security card, library card and *** card was stolen in *** *** ** shortly after making a deposit at a nearby branchI informed *** *** that I had kept these sensitive documents with me due to frequent break-ins made in my apartment complex, which is unfortunately common in *** ***I would not make a bank deposit and then attempt to commit fraud several blocks away in a CTV covered street; it

Please find the attached warranties that have also been sent to *** ***Thank you, Roof Pros Total Exterior, Inc

Good afternoon ***
Here are the details of the reservation made by ** *** *** ? The Confirmation number is #***? The reservation was made on 02-28-2016.To get a discounted price he made advance purchase non-refundable reservation .The credit card was charged on March 1st
2016.He tried to cancel the reservation by calling the ***They go with the rate rules and regulations They advised the guest to speak to the hotel directly .He was mentioning my name in the complaintThe guest? never spoke to me .The first time when I got a call from central reservations for a request to cancel the advance purchase reservation without penalty as a gesture of goodwill I told the agent that I am cancelling the reservation and gave her the cancellation number and I even told the agent that I am issuing the refund today but it will take to business days for the credit to show on the cardThe reservations agent said that she will convey the same message to the guest as he hung up the phone on the central reservations agent .Yours in Hospitality,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   The broker and agent have misled me and have lied to me. I have proof.  See attached email I sent her and email from agent saying hes authorizing to give me a rebate.   The broker has been changing her story and I have emails and  recorded  phone calls to prove it. She’s has acted very unethical. Joyce [redacted],You told me that Alberto [redacted] cannot give me a buyer’s rebate from some of his commission to help with my closing cost because it’s against the law. According to Texas Administrative Code Rule 535.147 a license holder can rebate a portion of their commission as long as it’s disclosed. That is what I have been asking Alberto to send over to the title company. I am attaching the email from Alberto along stating he is intending to rebate me and is authorizing it. My wife and I plan to close late Thursday afternoon, please send the CDA that my lender needs that discloses the rebate and amount. Please confirm you have read this email. If this matter is not resolved correctly, I will take legal action [redacted] 

[Provide details of why you are not satisfied with this resolution.]
Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: As I stated in the initial complaint the front desk worker told me that it would be one hundred dollars for two nights that's what I agreed to. I also stated that I should not be at fault for that mistake and the supervisor agreed with me that Sunday morning and further asked me to please leave and we did. I never agreed to them charging me for second night that I was not at fault for, due to the fact of me receiving false information. I even asked the hotel manager when I came in to talk about the situation a few days later if this is how they ran there business and he replied yes it is. I even showed them Sunday morning that the room key still worked for the door. I would simply like a refund back for the second night I was charged that is all. I am trying to be very cordial about the whole situation.  Thank you. 
Regards,
[redacted]

Please see attached

This incident was handled at the hotel. There was evidence found that lead to the charge. Guest knew of the policy. Decision stands and no refund will be issued.

Dear [redacted],I have received your letter in regards to the complaint made by [redacted] regarding his stay with us... [redacted] checked into our hotel on 01/20/17 departing on 01/21/17. He was charged 89.99 plus tax 99.89 for 3 people for one night...we found [redacted] in...

the room on Sunday 01/22/17. We told him he would have to pay for his stay from Saturday to Sunday which was not paid for he said he wasn't paying for the room so he was asked to leave.he is still responsible for the stay of Saturday to Sunday. You find a copy of his folio from when he checked into our hotel also a letter from the front desk clerk who checked him in. if he said he was staying for two nights his total rate would have been $199.98 as you see he paid for one night...the following documation will show you wat he paid us for the one night and since he stayed a second night he was charged 99.89. If you need any other information you are more than welcome to contact me ...Thank You Kimberly N.

Complaint: [redacted]
I am rejecting this response because: 1) the general manager was called and a voicemail...

was left with no return call. 2) How do you know he will correct the items when it's taken him so long to respond to you 3) I requested a refund and did not receive. The complaints made a very restless and unhealthy stay. The mold is dangerous.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dear [redacted],In response to ID#[redacted], The guest arrived at our hotel on Aug the 17th 2017 they had 6 rooms with us. There were a few issues that were brought to our attention when the guest checked in.  We here at the hotel got right on the issues that some of the guest were...

having. The next day we had a phone call from the lady who made the reservations about more issues the guest were having but at no time did any of the guest that were staying here come to the front desk to inform us of any problems they were having. The lady on the phone gave us a list of problems we asked her which rooms were having the issues she just gave us the room numbers but we needed to know wat the issues were in each room and she could not give us that information we told her to contact the guest who were having problems to come to the front desk so we could take care of the issues. On Friday myself the owner and the maintance man went to all 6 of there rooms to resolve wat issues they were having half of the rooms had the dnd on the door so we were unable to resolve the problems... we were able to get into one of the rooms and with talking to the guest they had no issue at all. We here at the hotel make sure all of our guest are well taken care of and if issues do occur we are on top of it. On Friday evening I received a call from one of my front desk clerks that members from this group were sitting in our front lobby approaching other guest who were coming into get a room where telling them we had b.b and our hotel was nasty and dirty at that time I called [redacted] who they had booked the rooms through and spoke to then about wat was going on they told me to call choice hotels which I did and we all decided it would be best that they c/o a day early due to them causing conflict with our other guest. I called the lady who had made the reservation to let her know that we will be checking this whole group out on sat. since they are causing problems with other guest and also since they were not happy here she told me we are not allowed to make them c/o I told her yes we are due to the fact that your group is causing a conflict at are hotel. Sat morning I got a phone call from [redacted] who spoke to the lady who mad the reservation that there group will be checked out of the hotel. We did refund back 1 night to all rooms.When the group found out that they had to check out that morning they were at the front desk screaming and yelling causing big scene in front of other guest. The driver of the van was very nasty and rude he had a cup of coffee in his hand in which he was about to throw in the front desk clerks face he was stopped and in return took the cup of coffee and threw it in our lobby which went everywhere. If this group was so unhappy with this hotel why would you want to continue to stay here. We did wat was best and checked them out and gave a refund back of a total of 344.11. If you have any more questions or need any more information from me I will be glad to help you.Kimberly N. Front Desk supervisor

This is regarding the complaint we received about our business. The complaint was submitted on 7/27/2017 and was assigned an ID of [redacted]. I have attached 7 screenshots regarding this reservation. Each screenshot adds concrete evidence to the guest that the reservation being booked was a...

Non-cancellable/non-refundable booking. There were multiple opportunities for the guest to see that this was a non cancellable booking and they even had to accept the terms and conditions that were listed for the reservation. The reservation was given a discounted rate because of this non cancellable booking. A percentage of the reservation cost is taken off in return for a guaranteed room rate. As a company we act in good faith with every guest we come across. If you look at our previous history for such issues we have a clean record.

We have addressed all challenges experienced by complaint #[redacted] please close case or have guest call me directly at [redacted]Sincerely Ruben A[redacted] General Managers

Dear Ms. [redacted], We apologize for the extreme delay in response to your Revdex.com complaint in regards to your Wedding Contract and overall experience with our hotel.Attached you will find the contract signed on January 14th, 2015 that states the $1,000 deposit is...

un-refundable.  In efforts to appease you as our client, we did agree to allow the $1,000 deposit to be used as a credit at our hotel, by overriding the standard policies in place at the Holiday Inn Downtown Marina.Our system is showing that you actively accepted our offer and utilized our services on more than one occasion, which expired on December 31st, 2015.I hope this addresses your concerns and please do not hesitate to reach out to me directly if you have any further questions, ([redacted]Sincerely,[redacted]Asst. Director of Sales[redacted].[redacted]@himarina.com Holiday Inn Downtown Marina[redacted]
[redacted]

Dear Mr. [redacted], We have taken the time to research your billing discrepancy involving $10 dollars for self-parking at the Holiday Inn Downtown Marina dating back to November of 2015.  Attached you will find your signed registration card where self parking was initialed by you...

accompanied by the parking permit stub with your first name.Please note that we are going to take care of your $10 discrepancy and disregard the findings mentioned above.We hope you continue to stay at the Holiday Inn Downtown Marina when visiting Corpus Christi Texas. Thank You for your business,[redacted] /Asst. Director of Sales / [redacted] / [redacted]

The complaint has finally been taken care of.  Sorry to bother you.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holiday Inn regarding complaint ID...

[redacted].
Regards,
[redacted]