H&M

I ordered Christmas gifts for family on Black Friday from H&MThey sent me an email saying "thank you for your order." However, they did not send a tracking number of any kindThey just have where you can see a "pending order" that is "in progress." They don't show you a tracking number, what carrier is shipping this item, or the status of the itemI called H&M about two days ago to ask what was the status of my order, they said that they had a lot of orders Black Friday and that there would be a delayWhy didn't they email me? Why didn't they contact me in some way? I thought my shipment was stolenI think that H&M is a horrible company to order from online, because they are not organized and are very brief about where orders areI am highly disappointed in a brand that is all over the world but seems to be more unorganized than small companies

Dear Customer Service Advocate, Our customer, [redacted] attempted to make a purchase on November *, by calling in to the Customer Service Center and placing an order with an agentUnfortunately, the items she wanted to purchase were part of a designer collection and were sold out within a few minutes of becoming availableNo charge or holds were placed on the customer’s credit cardWe contacted the store in Houston, TX to see if they had these items in stockWe also contacted the stores in Chicago, IL that carried this collection; unfortunately none of the stores have any of these pieces left in stockWe have also contacted our Online Warehouse to check if they have received these items back, but they also don’t have them in stockWe have added the customer into a Follow up list that we have with the warehouse, which is updated daily, with returns that are received from this specific collection of garmentsWe continue to check to see if the items she is interested in become and available and if they do we will contact the customer and provide her with the option of purchasing these itemsWe communicated this to the customer and she was satisfied with the measures we are taking to try to satisfy herAt this time, we consider this issue ongoingIf you have any additional questions or concerns, please contact us at the telephone number listed belowSincerely, H&M Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My personal experience from the store is very negativewe rather have the higher office to resolve the matter we try to avoid any uncomfortable and 'shaming the customer' situations from the local store manageras I did go to the local store where we purchased to seek help before I even got to explain the situation , the agent without a name tag looked at the receipt and said in a not kind and very loud voice, sir do you know you have passed the time for refund before I even got a chance to show the damagesso I shamefully left we do accept gift cards for each coat as partial payment for altering the coat at the local tailoras we have the whole kenzo collection and we would love to keep them allas we inquired the coats are sold out and we do love to keep the coat even though the original design will be altered by adding taping to sew the seamsthe charge for each coat $please keep in mind there are two coats.we are willing to work with any solution options with the Revdex.com as we trust a more professional resultthe photos show the pocket seams rips in different sides of each coat and the stretching of many locations in shoulder seams .thank you and looking forward In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello, We’ve received another letter for [redacted] regarding her experience while shopping online with H&M, which is dated for February **, We’ve addressed the customer’s concerns and have reached out to her, but the calls were not returned We originally sent this information over on 2/*/14, it doesn’t seem to have been attached to the caseI have attached the original fax to this email or attach to the case Please feel free to reach out to us, if you have any further questions Thank You, [redacted] Back Office Online [redacted] ***

I ordered a pair of boots onlineMy credit card was immediately chargedToday - days after I placed the order, I received an email saying that my order has been "edited." The boots were out of stock, and my order was cancelledWhen I log in to my account online, there is no record at all of my original or modified transactionI called customer service, waited on hold for minutes, and then finally talked to a representativeI asked for confirmation that my account would be refunded and she told me that would not be possibleJust that my credit card would be refunded in 3-business daysShe told me that it sometimes takes several day to realize that products are out of stockI asked why I got charged immediately - that didn't take any time at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I brought three dress for at and a fourth at so that's complete [redacted] by H&M the discount was on the third dress that I brought reflecting each item at each not I did not received a full refund for my returned Item I received a prorate refund I am owned and this so call promotion is again advertisement, because you are NOT getting anything free if you PRORATE THREE ITEM TO EQUAL THE COST OF TWO.My receipt shows three items for not 13.33, they owe me money and should not be allowed to use this BS sales promotion unless they in fact plan to give their customers a third item for free In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Customer Service Advocate, Our customer, [redacted] attempted to make a purchase on November *, by calling in to the Customer Service Center and placing an order with an agent Unfortunately, the items she wanted to purchase were part of a designer collection and were sold out within a few minutes of becoming availableNo charge or holds were placed on the customer’s credit cardWe contacted the store in Houston, TX to see if they had these items in stockWe also contacted the stores in Chicago, IL that carried this collection; unfortunately none of the stores have any of these pieces left in stockWe have also contacted our Online Warehouse to check if they have received these items back, but they also don’t have them in stockWe have added the customer into a Follow up list that we have with the warehouse, which is updated daily, with returns that are received from this specific collection of garmentsWe continue to check to see if the items she is interested in become and available and if they do we will contact the customer and provide her with the option of purchasing these itemsWe communicated this to the customer and she was satisfied with the measures we are taking to try to satisfy herAt this time, we consider this issue ongoingIf you have any additional questions or concerns, please contact us at the telephone number listed belowSincerely, H&M Customer Service [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding H&M has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Hello, We were able to reach out to the customer and resolve this issueWe reminded the customer that we do have a return policy on Cosmetics and underwear/swimwear bottoms are final sale for hygienic reasonsCustomer confirmed that the items were not tampered with and she will be mailing it back using our smart labelWe were able to make a one time exception and refunded the customer for pair of bikini bottomsThe total amount of the refund was processed today for the amount of $Customer was in agreement

Revdex.com:At this time, my complaint, ID [redacted] regarding H&M has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

The customer is able to go into any of our stores to have the coats assessed by a manager It would be up to their discretion to offer a refund for the item if it is deemed defective For security reasons we do not have access to customer's credit card information on store purchases here at the customer service center so any kind of compensation we can offer is in the form of an H&M gift card

Hi ***, Thank you for your responseI did contact my supervisor and she told me they saw there was an attempt made but there was no charge since it didn't go throughAs far as having that removed you shouldn't have to file a dispute, your bank should have no problem just removing the pending reserve Since there is no actual charge in your account theres no way we can remove something that isn't thereYour bank would need to remove the pending reserve on their endBut like I said they shouldn't have any difficulty completing this for you I apologize for the inconvenience and hope that they are able to get this taken care of for youIf there are any issues please give us a call here at the customer service centerHave a wonderful evening Best regards, [redacted] H&M Customer Service

Dear Revdex.com, I need someone to contact as soon as possible I am beyond appalled with my experience with this company I made a complaint while I was in-store and the associate and the manager gave me an attitude Not helpful at allll I made a complaint on Facebook and an H&M manager applied and said on social media "Did you ever think you were the one giving the attitude and you are upset because you think the company misled you when maybe you rushed and didn't read the info completely?" When I made a purchase online, that was the ONE thing I did, was read the return policy in FULL I made a point to do so because I had a prior bad experience with an in store purchase and I wanted to make sure my order was returnable, especially for items on sale The problem I had and why I made a complain was not solely on the items being returnable, it was the misleading information on the website when I went back and looked at my order I looked at my information online after I received my order (I am always on the go, traveling, full-time working mom) and I relied on the information on the website as to when I could return my order I was aware of how many days I had and the date on my order when I checked (multiple times - I tell you, I must have looked at least times) was incorrect My husband tried to return for me since I have not been able to go and they would not process the returned since he did not have the card in hand to swipe He was very upset because if it had been a return through the mail back to the company, they would have been able to process the return without the card because you don't mail your credit in with your return So I got the credit card out of the safe (since I only use this credit card for online purchases), and went on my next day off with my baby Now, I went on New Years Day It is supposed to be a new start to a new year You would think maybe, just maybe, I could have received good customer service? No The associate at the register helped me with my return She had me standing there (mind you, I was one of only a few people in the entire store - it wasn't that busy yet) for minutes I would say at least I had my credit card in hand and tried to give it to her to process the return She wouldn't take it but I said let me know when you need it The manager came over to put the code in for the return and walked away Then I believe the system may have also been slow but she needed another code thereafter and the manager came back over to put it in and the associate printed the receipt out and I saw her swipe a gift card fore store credit I asked her what that was for She told me it was passed the return policy I explained to her the above and showed her my phone and the date it said on it and I still had a couple of days to return within the policy She said that date is not right and told me I could not get a credit card refund The manager started arguing with me and was being beyond rude She made me cry in the store on New Years Day Thank goodness it wasn't that busy because I was so appalled and embarrassed that she made me cry I took a photo of their name tags and she also started yelling at me and it looked like she was about to rip my phone out of my handsI wanted it for my records because that is how terrible they made me feel A small separate issue was when I called the day before on New Year's Eve shortly placing an order about a tech issue when placing an order The first order I placed, I inputted incorrectly with my address as but it still made it to my home because I live on a small street I noticed this when I went to check out on NYE and inputted my correct address at check out to be sure it was correct on the order The website on my phone must have refreshed or something when I went to place the order and it put my default address and removed my coupon code It happensI work in customer service and I know how checking out on a phone can be sometimes or on application That's why I double checked my email confirmation and noticed the difference I called right away within minutes of placing the order and the customer service representative was again arguing with me All I told her was the address defaulted and my incorrect address is on there and not the one I inputted and asked if she can please update it She gave me such an attitude (just like the manager that commented on [redacted] ) I could not believe it It has been by far the worst experience I have ever had with a company and customer service I am in customer service and when we do something wrong, we take responsibility We made exceptions all the time in order to help customers We help them understand the system, our company process, our website, our application How am I do know that their website is flawed and shows incorrect information or I should say, not accurate information? I looked everyone on my order to find other dates and there was ONE date showing I wish I could send you the screenshots Lastly, I did say on my Facebook complaint that once I received my order, I was going to return it in full However, I did order a dress, skirt and shoes for my daughters First Birthday Those few items I was not going to return I checked on my order status today because I have not yet received it and it has been RTS which I did not do, nor did my UPS man I am so extremely mortified by this company

Dear Revdex.com Serving Metropolitan New York,We are writing you to provide an update on Complaint ID: [redacted] ( [redacted] ) [redacted] placed an online order on for $Due to the high volume of the holiday season, we were experiencing delays in our warehouse which was causing the packages to be delayedWe were also experiencing technical issues with our phone lines, which resulted in a high queue time for our customersThis issue has also been resolved.We have attempted to reach out to the customer and was not successful in the attemptWe will keep trying to come to a positive resolution for this inconvenience.We have since corrected this matter and [redacted] 's package has been delivered to her on 1216.We here at H&M strive to provide the highest level of customer service and work to correct any error that may have had any impact on the customer.If you have any questions regarding this case, please feel free to reach us at ###-###-####For your reference this case number is [redacted] Sincerely,H&M Customer Service

Revdex.com: in reference to complaint ID ***, H&M has refunded my account on the purchase inquired about and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by H&M regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by H&M Corporate regarding complaint ID ***
Sincerely,
*** ***