Hilton Worldwide

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]you can pay my medical bill and pain and suffering I have not even been offered anything and no cally j [redacted] has not been in contact with me but she did see the bugbites all over me in the am and said for me to bring her my medical bills so I guess we will go to court if there is no offer from the hotel Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: A solution has not been agreed uponI am happy to hear that this matter is being investigated though Regards, [redacted]

GA File [redacted] The reason the guest was not dropped off on his requested time was because another guest had requested to be dropped off at a different location As the shuttle service is first come, first serve – the hotel was unable to put this guest’s request in front of a guest that had already secured her time Unfortunately, there will be no compensation – as the shuttle is first come, first serve This matter is considered resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I had multiple email exchanges with Alice M [redacted] and she stated she is investigating the complaint I am deeply concerned that she would be sending a message stating she cannot contact me From: Alice M [redacted] [mailto: [redacted] @hilton.com] Sent: Tuesday, October 20, 11:AM To: [redacted] < [redacted] > Subject: RE: Revdex.com/Hilton Corporate Office Thank you,Investigating nowAlice M [redacted] - Guest Assistance Senior Specialist/Corporate Escalations ###-###-#### Hilton Worldwide [redacted] Carrollton, TX [redacted] USA

I will reach out to the guest Alice

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] ***, I hope you are having a good dayI have received case # [redacted] from the Revdex.com, regarding robo telemarketing callsThank you for allowing me to assist youI understand your concerns regarding your personal information and the receipt of unwanted telemarketing callsI want to assure you that Hilton does not provide customer information to any third party vendors to conduct telemarketing activitiesInformation is shared with the Hilton Grand Vacations as they are a division of HiltonThis practice is in line with our Global Privacy Statement, which is available for your review here: http://hhonors3.hilton.com/en/promotions/privacy-policy/english.htmlThe calls you are receiving are not related to or authorized by HiltonWe are currently investigating these unauthorized telemarketing calls and are taking steps to prevent them from occurring in the futureAs we previously noted, we have informed Hilton Grand Vacations and Hilton marketing to place your information on their do not contact listIf you continue to receive telemarketing calls from other entities you can request, over the phone, that they place you on their do not call list as wellI want to again assure you that we do not allow entities other than Hilton Grand Vacations to conduct telemarketing activities using Hilton customer informationWe take the privacy of our customers extremely seriously at Hilton and hope that we can regain your trust and continue to serve you as a valued customer Best Regards Larry M [redacted] Executive Customer Relations GA file # [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is incorrectI am not requesting anything about what happened in July I am speaking on what recently happened I referred back to Julu because you all still making mistakes and giving out wrong informationAnd we never received the points however it's very insufficient to the points we should have received for rooms that should have inquired double points on top of my earnings as a silver member Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Embassy Suites Birmingham Hoover Stayed at the embassy suites Birmingham Hoover location October The front office staff was extremely nice! Very professional! The front office manager Shamika was very respectful and nice! So was Kendall and Donella! HOWEVER...THE HOUSEKEEPING DEPARTMENT IS VERY RUDE VERY UNPROFESSIONAL AND VERY UNSANITARY!!!!!! The housekeeping supervisor (Dark skinned complexion with the black uniform shirt) very loud in tone was with an older woman and a housekeeper with bright red hair (which is very unprofessional) was standing in the hallway by the elevators gossiping for about hours about other workersI stood at the door and overheard the horrible things saidI walked out of my room to get on the elevator and the housekeeping supervisor as described above spoke to me with a very fake smile and when I got onto the elevator before the door could even shut she said out of her unprofessional mean mouth "THAT"S AN UGLY WHITE ***" I exited the elevator and said "EXCUSE ME"??? May I ask who's your manager she then stated I'm the executive assistant/supervisor then asked if she could help meIf thats the type of person they have running that department then it's no wonder MY SHEETS WEREN'T CHANGED BED WASN"T MADE TRASH WASN'T REMOVED BUT THE TIP I LEFT THE FIRST NIGHT OF MY STAY WAS TAKEN BUT NO SERVICE WAS GIVEN!!!!! I will say the young gentleman that fixed my omelet was very nice!

Dear [redacted] ,I am responding on behalf of our Executive Offices at Hilton regarding the service challenges that you experienced during your stay at the Homewood Suites West Palm Beach, FL Thank you for allowing me the opportunity to assist you.After reviewing your concerns, I can certainly understand your dismay and frustration Clearly, we have not met your expectations and I do apologize for your experience The Homewood Suites unconditional Brand Guarantee assures our guests high-quality accommodations, clean and comfortable surroundings, and friendly and efficient service As a result of this inconvenience, I will be refunding to you $ The refund check will be sent to the address as noted below: [redacted] ***, APT*** DURHAM, NC *** [redacted] , your voice is critical to acting on our areas of opportunity and I appreciate you sharing your experience with usBest Regards,AprilExecutive Customer RelationsGA File # [redacted]

the 50,points were added due to the guest having to pay an extra The guest was told they would get the points if the reservation was kept The guest canceled the bookingThe guest was offered 20,points for the inconvenience Alice M [redacted]

Thank you for alerting us of the billing issues that occurred and the service from the hotel when trying to address the issueI have directed your comments and concerns to the General Manager, Kevin S [redacted] , so that he may investigate and respond appropriatelyI have generated file number [redacted] to keep a record of the issues and communicationPlease allow 2-business days for a response to be received from the hotel management Best Regards, Adrian *H [redacted] File# [redacted]

Hello, Mr [redacted] : Thank you again for your patience while I researched this matterI sent my response below via email as wellI was able to discuss your concerns with the hotel's General Manager, Dawn M [redacted] this morningWith this discussion and my previous research, I have found that you were originally booked for King Deluxe room and one room with Double BedsA request to have the rooms connecting was placed on your reservation; however, it is subject to availability at check-inOur records do reflect you were sent an email confirmation of your bookingHad you have been booked in a King Suite and room with Double Beds, it would have resulted in a total of beds, as the King Suite has a pull-out sofaIt is my understanding the hotel provided you with a room with beds and rooms with King beds, as such, you received a total of beds during your stayWe are pleased to learn the hotel did everything they could to accommodate you and your family to the best of their ability and provided the number of beds you were expectingIn an effort to make amends for your inconveniences, it is my understanding that the hotel has fully compensated you for of your rooms, which totals to nights of recompenseAs such, you have paid for room for nights, which totals to $In an additional effort to make amends for the challenges you experienced with our Reservations Team, and due to your overall experience, I will be happy to refund your room and tax for the remaining room for nights in the amount of $As the refund will be issued from our office, it will be in the form of a checkThe check will be mailed out of our office within business days to the address you have provided to the Revdex.com, which I have noted below: [redacted] **Lexington, AL Mr [redacted] , once again, we are terribly sorry for the challenges that you experienced with our Reservations Team and at the hotel during your stayIt is our hope that you continue to choose the Hilton Portfolio of Brands for your travel and hospitality needsBest regards,MiaExecutive Customer RelationsGA File # [redacted]

Hello Mrs [redacted] , I am responding on behalf of the Hilton Executive Office on your Revdex.com ClaimI apologize for any misunderstanding of the Promotion for the Hilton Grand VacationsAs the laws for ownership properties is different than those for hotelsAll promotions, bookings , that are a part of ownership promotions must be handled by that division I have taken the information from this Revdex.com file and placed it into a formal complaint file # [redacted] , and sent it to my counterpart in that divisionSo that he can investigate the concern, he will contact you directly to assist youI apologize that I am not able to access their systemBest Regards Larry M [redacted] Executive Customer Relations

From: < [redacted] >Date: Tue, Dec 2, at 11:AMSubject: RE: CID [redacted] ; [redacted] vHilton WorldwideTo: [redacted] < [redacted] > HiI finally did receive a refund, so it's been satisfied Thanks, ***

It is a classic bait and switch I spoke to a customer service representative over the phone from your hotel that made promises I assume she knew about hotel availability She promised a hotel room with wet bar for the price paid, and I ended up with a inferior product Moreover, she failed to send me an email confirmation within hours It would appear your hotel tried to cover up the fact that they sold me something that clearly wasn't available Your hotel should train its staff to be more professional, and certainly build lasting relationships with customers Please make this remedy this business relationship.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Dear [redacted] ***,We apologize for any inconvenience or disappointment you have experienced when booking through our mobile app and websiteWhen a hotel has a rate change in effect during the dates for which a guest is inquiring, the initial rate that is displayed is the rate that is effective on the date of check inNext to the rate will be an asterisk, as you indicatedAt this point in the process, there is a note that advises " [redacted] = Rate change during stay"The name of the rate listed will be highlighted in blue as a hyperlinkYou may click on the link and view the rates that apply to each dateOn step of the booking process, there is a Reservation Summary, which provides the number of nights each rate applies with the totalsBelow this information is the final totalThis information is provided prior to confirming the reservation The hotel's guarantee and cancellation process is provided on step of the online booking process prior to confirming a reservation Please be assured that it is not our intention to mislead our guests and we are very sorry for any challenges you have faced To ensure we are able to provide your feedback to our technical team regarding your concerns with our mobile app, may we please ask that you advise which app and version you are utilizing, as well as the type and version of your phone? We look forward to your response.Best regards,GA File # [redacted]

From: Kristen H [redacted] < [redacted] @hilton.com>Date: Sat, Feb 28, at 1:PMSubject: FW: Revdex.com - [redacted] -5/16/( [redacted] )To: " [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org>Cc: Kristen H [redacted] < [redacted] @hilton.com>Hi ***-Please update the complaint with the following response below: "We consider this matter resolved as of June Guest Assistance File [redacted] confirmed a check was issued on 6/30/14"Thanks!Kristen

FILE [redacted] Guest will be contacted within business hours