Hilton Worldwide

Review: I booked a room for 6/27/14 at this hotel. Checked my credit card statement today (5/16/14) and I was charged for a room for 4/29/14. I was charged because I was a no show but I didn't know that this was the day that was booked. Their website automatically fills in the date that you are online and does not save the date that you are searching for. It switched back to the date of the search and not the date I was looking for. Their website is not user friendly and the user should not have to keep entering the date they want to stay. There is no way that I should have to pay for a room that I did not stay in. I am a frequent customer of the Hampton and they will not even consider this problem. I do not have the money to pay for 2 hotel rooms because I am a teacher in an underprivileged school district and all my money goes towards my students. I still need to pay for the actual date that I am staying in [redacted]. I have never filed a complaint before but this just grinds my gears. The manager at the Hampton was very curt and would not even entertain my problem. He got loud and said there was nothing he could do. I called corporate and they filed a complaint on my behalf. I received a call back and the manager said that they would not be able to refund the money. This is very poor customer service and if they want people to stay at their establishment then they need to work with customers better.Desired Settlement: I would like a refund for the room that I did not stay in or I would like a credit for my future stay.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Jun 1, 2014 at 12:18 PM

Subject: RE: complaint #[redacted].

To: "[email protected]" <[email protected]>

This issue has been resolved with the company. Thank you for taking care of it. There was no other way to contact Revdex.com other than reply to this email. On the complaint it said to send the Revdex.com a message but there was no link to send that message. Hopefully you get this one to know the company has credited my account for my future stay at the Hampton Inn.

Review: I stayed in this hotel January 10-11. I was charging my [redacted] when the hotel had an apparent power interruption which damaged the electronics within the [redacted]. I immediately contacted the manager, **. [redacted]. I was told the hotel would replace or repair the [redacted]. Since, I have contacted various managers ([redacted], [redacted], [redacted] and [redacted]) to resolve this issue but none of them are willing to help.Desired Settlement: I would like the [redacted] replaced.

Business

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Sep 9, 2014 at 7:51 PM

Subject: Hilton San Francisco Financial District Complaint ID # [redacted]

To: "[email protected]" <[email protected]>

To Whom It May Concern,

**. [redacted] had opened a complaint some time ago. It was determined that our hotel was and is not responsible for his [redacted] failing to work. We offered to have it sent to be inspected to see if the cause of the [redacted] failure was due to our electrical current/outlet in the hotel. He refused this offer. **. [redacted], then, sent the [redacted] to be inspected and the service tech could not and would not say that the [redacted] failure was due to an electrical surge at our hotel. Because of this, we reminded him again that we are not responsible for this [redacted] failure.

Please let us know if any further notes are needed. We feel that this complaint should be removed as it has no merit. Our hotel always take action to make it right, when we are responsible. In this case, we are not responsible because he cannot provide evidence that we caused the [redacted] failure. We do not even have evidence that it was ever working when he arrived, because our hotel never took possession of the [redacted]. The [redacted] was always in his possession.

Please let me know if any further information is needed.

Kindest regards,

[redacted] I Director of Front Office Operations

HILTON [redacted]

your Hilton garden inn in Syracuse NY lied to me about being able to attend a new years eve party for 2015/2016. I called them to make a reservation but all the rooms were sold out which is understandable but then was told as long as I made a reservation with a partner of theres which is the hampton inn then we would still be allowed the attend the party which I found out today 12/30/2015 that was not the case it was a complete lie.

I left an expensive bag containing a Panasonic Lumix DMC fz150 camera in my hotel room closet. I called within 2 hours of leaving the hotel to report my missing items. The items were located by housekeeping and I was told my property would be mailed to me. Over a month went by and my items never arrived. I called again and got the run around so I asked to speak to the GM. I got his voicemail and I left him a message asking him to return my call. A week later my call was never returned. I called again and asked for the GM. I was again sent to his voice mail so I left a message asking for a prompt response. I have never gotten a return call. I call once a week and ask for him - he NEVER answers the phone and NEVER returns my call. My items are worth around $400 and I want them back!