Hilton Worldwide

Review: PLEASE READ ALL....

This complaint is for:

AHilton Garden Inn [redacted] Although I Never actually got to stay here this place is absolutely the worst I have ever in my life experienced. I cancelled my reservation and was assured by THE MANGER about 5 times I would NOT BE CHARGED. I have witnesses because I had it on speaker phone. 2 days pass and BOOM. There is the charge!!! Leaving my bank account negative -$178 dollars! I'm a single mom of two with little money. I am unable to pay my some of bills

and I called immediately and they kept telling me only the manager who I talked to could verify but he coincidentally Was NEVER in. And then sick. And then was gonna be in, I'm the morning. But I called and oops, not in until noon. It was a BUNCH

of bs. So I finally called corporate and

they opened up a claim

in which said the owner had 72 hours to make it right. And guess what... I never got a call... so I once again called and they said they didn't have proof it was charged. They try to blame it on [redacted]... well Its not them that is taking it out of my account it out sooo, I had to send them a screen shot proof. Then they said they would send a check and it would take 10-14 days to get to me.... and that's it...I don't have that long!!!!! They didn't even try to offer me a free nights stay or anything for ALL THIS HASSLE. I am honestly and truly shocked that they can even get away with this...Desired Settlement: Unspecified

Business

Response:

Check was processed on 7/14/14

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: I have had a frustrating experience with both Hilton Customer Service and the hotel where I stayed. Back in October 2013, I stayed 2 nights at a Hampton Inn ([redacted]).

Back in October 2013, I stayed 2 nights at a Hampton property. I was only credited for one night, which was resolved today.

However the journey to get here was long and mishandled.

1. Earlier this year, I contacted customer service - at that time, they said I could NOT email the receipt. I had to either fax or mail it. I mailed it to the address provided. (February 2014) Hilton also contacted the hotel property and the hotel confirmed at that time that I stayed two nights.

2. Since nothing was credited to my account, I contacted Hilton again and got contradictory information. Hilton customer service asked me if I could email the receipt and they were surprised that someone told me fax and mail were the only ways. Further, Guest Relations called the Hampton I stayed at indicated they only had me down for one night. I cannot believe the disorganization and misinformation that is in your organization. You frustrate your customers and do not empower your customer service organization.

3. As a "one time" exception, Hilton credited me for the 2nd night, implying that somehow I was making all of this up. Very insulting.

4. To add insult to injury, in March, because of Hilton's incompetence, I had to buy extra points for a hotel stay (award stay) which I would not have to do had Hilton properly credited me for the stay.Desired Settlement: Since I bought 3,000 more points than necessary in March 2014 (had I received timely credit for my hotel stay, I would not have purchased as many points), I would like Hilton to credit me with those points.

Review: I recently booked a hotel through [redacted].com for the Hampton Innin Florida I travel there 2 to 3 times a year to pick up my son however I needed to cancel I did so 1 week prior to my trip, well the agreement my wife initialed was that of a non refundable plan. I called the [redacted] with hope that if a refund was unavailable that maybe a credit would be ok and that either was not accepted.I was hopping for some kind of resolution to this problem I paid for something I cannot use...Thank you[redacted] Tx [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

$102.00

Business

Response:

The reservation that was booked via [redacted].com was nonrefundable. We are unable to assist with refunds with a 3rd party booking site. We apologize for any inconvenience.

Review: STAYED AT HOTEL FROM JUNE 27TH 2014 TO JUNE 29TH 2014. WHEN I CHECKED IN I PAID CASH FOR MY STAY, I WAS TOLD THEY NEEDED TO USE A CREDIT CARD TO HOLD MY ROOM AND THAT WOULD TAKE ONLY $40.00 OFF MY CARD TO DO THAT. I CHECKED MY BANK ACCOUNT ON JUNE 30TH 2014 AND MY BANK ACCOUNT HAD BEEN CHARGED "TWICE" FOR THE SAME AMOUNT I PAID CASH FOR.I CONTACTED THE HOTEL AND THEY TOLD ME OVER AND OVER AGAIN THEY DID NOT CHARGE ME TWICE EVEN THOUGH I HAD A STATEMENT SHOWING THEY DID AND THE BANK STATED THE SAME THING. MY BANK WAS ABLE TO STOP "ONE" CHARGE BUT THE OTHER CHARGE WAS POSTED AND PAID TO THE HOTEL.I HAD TO SUBMIT MY RECEIPT SHOWING I HAD PAID CASH AND HAVE BEEN TOLD IT'S GOING TO TAKE AT LEAST TWO WEEKS TO GET THIS MATTER STRAIGHTEN OUT IN THE MEAN TIME I AM UNABLE TO PAY MY BILLS!!!!!Desired Settlement: I FEEL LIKE THEY (HILTON GARDEN INN) SHOULD ADMIT TO THEIR ERROR AND SHOULD ACCOMMODATE ME SOME KIND OF WAY, THIS HAVE BEEN A VERY STRESSFUL SITUATION FOR ME HAVING BILL COLLECTORS CALL ME ASKING FOR THEIR MONEY, THEY DON'T WANT TO HEAR ANY EXCUSES THEY WANT TO GET PAID!!!!!!!

Business

Response:

Please advise of city/stay/specfic hotel.

Revdex.com- please resend entire complaint when this information is obtained.

Review: I was practically cursed out by a team member and transfered to a supervisor who told me they would pull the call and was sorry for inconvienace would send me a free complimentary room ticket to my house.. never got ticket..two weeks later I contacted coporate who say they had no recolection of this. This means I was cursed out by a team member and lied to by a supervisor on a recorded line!Desired Settlement: I want my complimentary room as promised!

Business

Response:

Certificate was mailed on 5/2/13. File [redacted]

Review: HELLACIOUS ORDEAL TO SAY THE LEAST!!!

Much to my dismay, I made hotel reservations to stay at the [redacted] Suites in [redacted], VA due to an early flight from IAD. This was my first stay at the [redacted] Suites, but I must say I can't see why anyone would return. The entire customer service experience was the absolute worst! I checked in well after midnight and was told I have to pay an additional fee for parking even though I had been told parking was free up to 7 day. Then when we call to report that the toilet over flowed, some rude clerk asked why didn't you call?!?! (Overlooked as I rushed to catch my flight) On, 9/3/14, Upon returning to my card, I decided to call the hotel from their parking lot to inquire about the additional fee and was told again. parking is free up to 7 days. When I questioned Brittany via the phone she mentioned she was new and would need to get clarification and put me on hold. Instead, I decided to speak to someone face to face and returned to the hotel lobby. When I arrived at the front desk, there was no other guest. I again requested clarification and as much as she attempted to assist and clarify the new representative although pleasant and polite could not assist me. She turned to another representative for guidance. At this point the shuttle had just dropped off a group on guest who were approaching the front desk. Brittany suggested to Claudia, to assist me who was still waiting for an explanation for the misinformation, false advertisement, and questionable billing and collecting of additional fees. Claudia refused and claimed that [redacted] had made and error and that she had guest to service??? My sister and I couldn't believe that we were just dismissed by Claudia as she motioned for the new guest to come forward so that she could assist them instead. My sister even stated oh now that you have taken our money extending customer service to us was optional by [redacted] Suites. I said excuse me Ms. I have been waiting and need your attention and the [redacted] Suites Hilton Clerk just waived her hand at me and continued to check in the arriving guest.?!!! I have never been so badly treated and humiliated by any establishment. I am furious with the poor, disrespectful, and dismissive treatment received from the hotel desk representative, Claudia D[redacted]. Apparently, providing a Quality Customer Service experience is not a consideration after the Hilton has taken your money. I will certainly being considering other options thus my first stay at the [redacted] /Hilton will be my last. I checked in at approximately 1:30 am and was out by 7:00 a.m. and still this very brief stay left a lot to be desired!!!Desired Settlement: I would like the staff to be educated on how to render professional customer service. Ms D[redacted] employment should be reconsidered. I demand a full credit card for the hellacious ordeal.

Business

Response:

GA File #[redacted]We consider this matter resolved as of 9/13/14. A refund was issued.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Customer Service representative at check-in desk on the evening of August 12th, 2014 was neither sympathetic nor understanding of the situation and did absolutely nothing to assist in the matter. Definitely not an "out of the box thinker." I am a single father and was travelling with my daughter that evening with plans to stay in the [redacted] area to lessen the long trip back to [redacted] for my daughter. We were not greeted upon our arrival. Unfortunately my mother's kind gesture to purchase the ticket (it had been reserved), a credit card accepted and [redacted] used for a discount, was immediately met with a defensive conversation. I needed to have her card in hand or have her complete an authorization with copy of the card via email at 10:00pm. A major inconvenience for someone trying to juggle his 3.5 year old daughter who is tired. I would have thought that a Hilton property would have worked much more closely with me and even resolved the issue by taking my credit card in lieu of getting a hold of my mother by check-out to resolve the issue. Instead my patience wore thin and I proceeded to pay the $90 bill.

Product_Or_Service: Hotel NightDesired Settlement: DesiredSettlementID: Refund

I would like to be refunded the entire amount of my stay. As a business owner I have never run into such a situation with employees travelled and will steer away from Hilton associated hotels in the future.

Business

Response:

Please provide us with the exact city, state, and hotel in order to proceed.

Revdex.com- please send original complaint back over once information has been received.

Consumer

Response:

Hampton Inn & Suites [redacted]

Review: OUTRAGEOUS SECURITY! The head of the Security was everything rude, obnoxious,but not professional at all! I was present at the [redacted] show; on August 13th, for whatever reason, I did not have my badge anymore, but had to go back to the stand to talk to my boss;I thought to duplicate it would be ok. The Head of security agent, started to yell at me I could not, insisted on a yelling tone to talk to my boss as if I was a criminal! Forced, I talked to my boss over the phone who answered to my questions, and so I did not have to go back to the show, therefore I did not have to get a badge duplicate. Whereas the "situation" was over, but probably for showing off,that stupid head of security insisted to talk to him by screaming at me, at my boss to ask him to leave the stand, to come upstairs to meet him for an EMERGENCY!! This is not SECURITY! That guy who wanted to be a cop or was retired, used the rules of security to feel perhaps important, to show off!! We paid the room over $300/night to assist to a professional show already expensive, we ate at the Hilton, and THAT'S THE WAY A $1,200/MONTH EMPLOYEE DARES TO TREAT ME!!!! Especially, for a misunderstanding which was closed right away?? I will never go back to a HILTON, after that type of unfair treatment; it is very questionable the way you are recruiting your security agents...

[redacted], room # [redacted]Desired Settlement: that person should be fired;if I stay again at a Hilton, I want "a deal"

Business

Response:

complaint [redacted]Inboxx[redacted]12:40 PM (1 hour ago)

We need the location of the hotel. City-State-and brand

Executive Escalations

Hilton WorldWide(P) [redacted]

Review: I reserved a non-smoking room, and specifically asked for first floor to be sure to avoid the smokers.On returning late the second day, I entered the room. As I opened the bathroom door, I was was nearly overcome with the smell of cigarette smoke.Desired Settlement: DesiredSettlementID: Refund

Request a full refund, as the room I reserved was obviously NOT a non-smoking room.

Business

Response:

Please have guest contact us at [redacted] to file a formal complaint. Based on the information provided, we are unable to determine which hotel, city, or state where the hotel is located.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I called the Hilton number provided, and was put on hold for an excessive length of time.

Here is the info requested by Hilton, Wash DC:

Location of Hilton against which my complaint was originally submitted:

Hilton Garden Inn

Regards,

Business

Response:

Hotel refunded one night. Please see attachment.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I requested a refund on both nights because the room was advertised as "non smoking" and it was not, which is a case of false advertising.

Regards,

Review: On 05 Feb 2013, it was admitted by the Assistant Front Office Manager that an error in the billing for my previous stay had occured and I should expect a credit in the amount of $703.10 to be refunded to my credit card. The refunded amount was to occur across two different transactions, one for $462.10 and another in the amount of $241. To date I have only received one credited refund ($462.10) and have not been able to obtain any additional information for the second credited amount.Desired Settlement: To have the credit refunded back onto my credit card for the remaining amount left to be paid. The amount remaining is $241.

Business

Response:

See attachment or check attachment tab.

Review: I am filing this complaint as I purchased two hotel rooms through the Hilton Advance Purchase Program on 8/3/12 for the dates of 9/1/12 through 9/3/12(Confirmation #[redacted])for $646.54. I contacted the Advance Purchase Help Desk on 8/28/12 to inquire of the process for canceling this reservation with a refund due to a death in the family. I was advised I could invoke the change fee option as stated in the Advance Purchase terms and conditions, per the Modification of Reservation section, or I could provide a death certificate for my grandfather and be considered for a refund. I informed them I could not get the information in the near future. I called the help desk 5 minutes later to inquire of the change fee option (I NEVER agreed to cancel and/or send in ANY documentation). However, the customer service representative informed me that the change fee option would still charge me $133 ($83 for a room + $50 change fee). I informed her that I would not be taking this option and that I would find someone to utilize the rooms. Nowhere in the above discussion did I authorize anyone to cancel my reservation.

When I contacted the hotel on 8/29/12 to inform them of the new people that would be there in my stead, the hotel informed me that the rooms were cancelled. I spoke with guest assistance representative Latoya, who informed me that the agent had cancelled my reservation and claimed I would be faxing in the documents (which is completely false). I had already paid for these rooms through the advance purchase program, and the guest assistance representative said since the reservation had already been cancelled, there is no way to reinstate the reservation. However, I never authorized ANYONE to cancel it. At this time, I emailed the HHonors Customer Service address, informing them of the situation and asking why the reservation had been canceled. I did not receive a response.

Further, as I noted in my many calls to the customer service department in my attempts to get my reservation reinstated and/or a refund, I noted that all calls are recorded. I asked the Manager of the customer service representative(s) to listen to my original conversations between myself and the Advance Purchase Program representatives on 8/28/12, as the recordings would prove I did NOT cancel my reservation. They would not do so.

As I had every intention to fulfill my end of the contract that was entered on 8/3/12, the contract was canceled without my authorization, and a refund was not submitted to me by neither [redacted] nor Hilton Advance Purchase Program, I am disputing this charge. [redacted] claimed, as they were not able to retrieve the money from the vendor, then they have no obligation to remove the charge from my credit card. I have saved all correspondence with both parties and have ceased communications due to no hopes of retribution from either party. Please let me know of any further steps and/or legal action that need to be taken as I have been a loyal customer to both programs (Hilton-Diamond member for 2 years and [redacted]-member for 6 years).Desired Settlement: I am seeking a refund in the amount of $646.54 due to the discussion above from the Hilton Hotels Advance Purchase Program. However, I could not located this specific segment of the Hilton Hotels within the available business options. As the rooms were booked at the DoubleTree Hotel in Memphis, TN, I have utilized the DoubleTree Hotel instead.

Business

Response:

GA File #: [redacted]We consider this matter resolved as of 2/20/13. Guest was issued a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: RE : Comments on Stay

August 15 - 17, 2014

Upon check-in, the HiltonHonors line was very slow. Other guests were complaining as well. When I finally got check-in to my room, I immediately contact the Front Desk and let them know that my expectation of the room was not met. I ask to speak to a supervisor or manager on duty. He got on the phone and stated that all the rooms were all the same size. He did not offer nothing at all. I am a Travel Agent and I tried to used my discount but it was not offered. I was upset about that. I could have stay anywhere else in New Orleans, but I chose the Hilton [redacted]. I did send my comments through the Hilton website and got a response from the Front Office Manager, Nick. He did offer his apology and offer a complimentary Executive Level upgrade. I thank him for that. This still do not make me happy about my stay. Something should have been done during my stay and not after. You suppose to take care of the guest during the stay and not after.

Business

Response:

Guest has been refunded for one night plus tax. Please allow 7-10 business days to receive refund check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Name of business: Hilton Garden InnAddress: [redacted], Utah, [redacted]: [redacted]Date & duration of stay: December 27th to 31st (four nights)Room #: [redacted]This business advertises free local shuttle ride service.On the morning of December 30th, I requested a shuttle ride to nearby [redacted] station to catch ski bus to [redacted]. [redacted] ski lifts open at 9 AM, so I wanted to catch the 8:03 AM ski bus(#[redacted]) and arrive there 8:55 AM. I made the request for a shuttle ride with a guy at the front desk at 7:35 AM and told him that I have to catch the ski bus at 8:03 AM at [redacted] station. He told me that the shuttle will arrive in 10 minutes and that there was one lady who was already waiting for the shuttle, but she was going to a place just around a block, so should not be a problem.The shuttle did not arrive until 7:55 AM, and I told the driver that I have to catch 8 o'clock ski bus at [redacted] station. The driver ignored me and started off toward the mall area, trying to find the place where that lady wanted to go. The driver nor lady did not know where this place was. So I asked the driver again if he can take me to [redacted] station first. He did not answer my question and asked the lady if he can go to [redacted] station first. She agreed, and finally he took me to [redacted] station. When I got off and asked people at bus station, they told me that the bus already left. It was four minutes past 8:03 AM. I called the hotel and asked for a ride back to hotel, since the next ski bus to [redacted] was at 9:13 AM, which was about an hour later, and I didn't wanted to wait in cold. The driver from [redacted] Inn hotel showed up ten minutes later and took me back to Hilton Garden Inn. The guy at front desk didn't seem to be apologetic at all. When I requested to see General Manager, the Assistant General Manager(?) showed up, took my phone number, and told me that General Manager will give me a call later when I come back from skiing. I did not get any call or message from General Manager.This whole experience is completely unsatisfactory. Hilton Garden Inn employee's ignorance costed me an hour and ten minutes of my skiing time, especially early in the morning when trails are freshly groomed. I flew all the way from [redacted] area for my once-a-year ski trip, and an hour and ten minutes of skiing time is priceless for me, and Hilton Garden Inn at [redacted] ruined my ski vacation.Desired Settlement: For ruining my ski vacation, Hilton Garden Inn should refund entire cost of stay and the cost of [redacted] for December 30th.

Business

Response:

File has been sent to hotel

Review: I tried to make a reservation to Hilton [redacted] historial plaza for a stay 3/15-3/16/2013 using HHonnor points but there is no room available. The advertisement on hilton website [redacted]) says that one can use points to "book any room, any time, and anywhere." Although I am a gold member ([redacted]), I can't book a hotel room at any time I wanted or anywhere I wanted. I thought your advertisement was quick misleading.Desired Settlement: Either Hilton changes the advertisement or let me book a room at the Hilston [redacted] historial plaza for the day I wanted.

I can be reached at [redacted].

Business

Response:

The [redacted] Hilton hotel is sold out for the night of the 15th, which is why redemption is not available. We have the Hampton Inn in [redacted] with redemption availablity. Should [redacted] wish to book at that location, please contact us at [redacted]. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have already complained that the business (Hilton) advertises that Hilton HHonnor member can redeem a room "any time, anywhere." This is a false advertisement. "Sold out" is not an excuse. This business did not address my compain at all.

Regards,

Review: From Nov 22-24 my girls and I stayed at Homewood Suites by Hilton in [redacted]. Although I had never previously stayed at that location...I've been a Hilton Honor Member since '99 ([redacted]). The weekend was a rare chance for me to get together with my girls, but a few hotel issues marred the festive reunion. On Sat morning the staff removed all the linens/towels from the sofa sleeper. We needed the towels to shower and my daughter could not get to bed w/o the linen. We were exhausted when we returned to the hotel that night and myself and my eldest daughter could not shower and my youngest could not sleep. I had to make a late call to get these items delivered to our room. Later that evening, after we went to sleep, the AC began making a loud noise which awoke us. I tinkered with it but the sound would not cease. I eventually had to shut it down. Needless to say it was uncomfortable for everyone and one of my daughters did not get to sleep the entire night. I'm not happy about this debacle. It's the poorest stay I've endured at any Hilton location. I want this rectified before Christmas.Desired Settlement: A refund for the stay would be ideal yet I would settle for 2 days/nights comped because I've never had issues with this chain in the past.

Business

Response:

File has been created for hotel response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not understand this response.

Regards,

Business

Response:

Hilton Worlwide Guest Assistance File Number: [redacted]. We consider this matter resolved as of 1/28/14 guest was issued a refund in the amount of 101.66.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I stayed at the Embassy Suites [redacted], KS and stayed there in early August 2014 and the hotel was in disrepair and my room was in a much worse condition than I anticipated. I contacted Evelyn E[redacted] at ###-###-#### and Evelyn states that due to my dissatisfaction I would be refunded 20,000 Hilton Honors Points and this was never posted to my account. I tried contacting Evelyn on 8/21 and still did not receive a response regarding crediting my account 20,000 Hilton Honors points. Due to my dissatisfaction with my stay at the Embassy Suites [redacted], KS I was promised 20,000 Hilton Honors Points and these should be credited to my Hilton Honors Account.Desired Settlement: Please credit my account the 20,000 Hilton Honors Points that I was promised during my 8/10/2014 communication with Evelyn E[redacted]

Business

Response:

Hello,

Points were posted to account on 8/22/14. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a package from Hilton Grand Vacation to go view a time share, they tell me it expires at the end of this year 2014--I got email stating I needed to book it now August 8th! I can't book because of my work schedule does not allow, I asked for a refund and they said no, it was over ~$1600.00. I also don't understand how they sell real-estate in NYC without a license and I don't have any lawyer to represent the buyer to review the contractDesired Settlement: I would like a complete refund.

Business

Response:

File has been created. Guest will be contacted within 5-7 business days from Hilton Grand Vacations

Consumer

Response:

I accept the business's response to resolve this complaint. I wil wait to see if Business makes refund.

Review: On January 31, 2014 I booked a hotel through this site. I also booked a flight, and my wife and I scheduled time off of work. Approximately 2 weeks later, I received an email from Booking.com saying the price was an error on the part of the hotel, and I could do one of the following: 1) Cancel my reservations 2) Pay an increased price 3) Nothing, and the reservations would be automatically canceled I called them, told them I would be happy to cancel if I would be reimbursed for the flight, as well as the time off of work. They refused. I received multiple emails after that saying the same thing, with each one giving me less time to respond before my reservations were automatically canceled. I called 3-4 times, and was eventually told to contact the hotel directly, which said the same thing. 2-3 days later I received an email saying my reservation had been canceled. Now, I have lost approximately $500 due to the airfare, as well as a week off of work for my wife (I was able to cancel the vacation), which is approximately $750. So $1,250 total. This is completely unacceptable. When I told them we would lose money, their response was.....oh well, it was a price mistake, and there's nothing that can be done except for you to pay an increased price, or cancel.Desired Settlement: I would like to either:1) Be refunded for the time and money lostor2) Receive Hilton credits in the amount of time and money lost

Business

Response:

GA file # [redacted] As there was an error with the booking site’s rate, we were unable to honor the reservation. The reservation was booked at $11.47 per night – which could not be honored. We apologize for any inconvenience received with the booking process. This case is considered resolved

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I understand that there was an error in the price of the room, and accept that. The fact that I was unable to get a refund for the plane tickets I purchased, and the fact that Hilton was willing to do nothing about this is the primary reason for the complaint. I lost money due to the mistake made by Hilton, and they did nothing about it but say oh well, it's not our problem.

Regards,

Business

Response:

GA file # [redacted] As there was an error with the booking site’s rate, we were unable to honor the reservation. The reservation was booked at $11.47 per night – which could not be honored. We apologize for any inconvenience received with the booking process. This case is considered resolved. We do apologize that we are unable to offer any compensation for the 3rd party site's error.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Once again, I realize there was an error on the rate, which was refunded, and do not have a problem with. My problem is with the money I lost due to your mistake. Wth Hilton electing to accept the services of the site, Hilton is made repsonsible, not the 3rd party site. It comes down to an error on Hilton, not the 3rd party. It is a shame that a multi billion dollar company would rather see a family lose money due to their mistake and have to come to the Revdex.com, than accept the mistake and do what is right to correct it.I do not consider this case resolved. I appreciate the offered apology, but that does not replace the money my family lost due to your mistake.

Regards,

Review: 4/2/13 I HAVE CONTINUALLY OPTED OUT OF THESE MAILINGS FOR OVER THREE MONTHS. YOUR SYSTEM IGNORES MY REQUEST WHICH IS A CLEAR VIOLATION. I WANT A CONFIRMATION FROM YOU THAT YOU ARE TAKING THIS SERIOUSLY.Desired Settlement: Unspecified

Business

Response:

Guest has been removed from the mailing list. We also reinstated his forfeited points back to his account.

Review: I booked a reservation for a wedding on 5/12 for a one night stay for May 24th, confirmation #[redacted]. We checked into our hotel the night of the 24th and checked out at around 10am. We first received two separate charges on our account that totaled for over $500. We called as soon as these charges appeared on our account on 5/27. We talked to several members at the desk who advised us that these were 'holds' on the account and they were really sure what the charges were for (our room rate was 160.55). I was promised a return call from the Front manager the next day, which we did not receive. I did speak to our bank and we agreed to try and get in contact with Hilton before having the bank attempt to collect the funds. We check our account the following day and the two separate charges were change to two separate charges of 160.55. Several more calls were made - they pulled up our account and was not able to help or problem solve the issue, they advised us that it was listed as a 'No Show'. I told them that we did check in, provided our room #[redacted]. They were unable to figure out the issue and transferred me to the accounting department. Again no return call was provided from accounting or management.

My desired outcome is that we are refund for the incorrect double charge for our hotel stay.Desired Settlement: Refund of 160.55