Hilton Worldwide

Thank you for the additional informationI have directed your comments to the General Manager, Joseph J***, so that they may contact you directlyThe concerns have been documented under file number ***Please allow up to business hours to be contactedI am sorry that your previous attempts to resolve this concerns have gone unsuccessful but rest assured we will get this addressed, now that we have the appropriate information

Dear *** ***,I am in receipt of your email sent to the Executive Office of Hilton through the Revdex.comI am pleased to assist you.Based on the details of your email, I do apologize for any inconvenience*** ***, we at Hilton Corporate are not privy to the secured
accounting systems and I am unable to view any chargesHowever, kindly note that the hotel's management stated that you were sent an email and there was a refund of the no show fees.*** ***, thanks for bringing this matter to our attention and I will advise the hotel that your are stating that this matter has not been resolved.Many thanks.Anne Marie TExecutive Customer Relations File #***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Thu, Oct 22, at 10:AMSubject: Re: Your Revdex.com Complaint (***)To: *** *** ** ***,The name of the hotel is Doubletree by Hilton Hotel - Green TreeThe confirmation number is ***The hotel was booked using ***.comThe total amount paid was $The name on the reservation was *** ***. Please let me know if you need any further information. Best,***

Ga file *** has been created. Hotel will contact guest within business hours

Reaching out to the guest with an apology and advising the hotel's Management team to reach out to the guest

[To assist us in bringing this matter to a close, you must
give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Like I said in August, I am not looking for pointsI want to be assured that the staff is re-trained and that the ATM and online booking site are examinedThe policy is that you book online and pay but when you arrive it's a different storyIt's advertising.
Regards,
*** ***

Dear *** *** & *** ***, I am in receipt of your email that was sent to the Executive Office of Hilton Worldwide through the Revdex.com regarding your upcoming reservationI do apologize to you for any inconvenience. Based on the details of your email, I will be happy to offer you
as a gesture of goodwill a $Hilton Gift Certificate which can be used towards your stay or for diningI am unable to offer you the type of room you have requested Please advise me of your mailing address so that I can forward the Certificate to you.Many Thanks. Anne Marie T File #***Executive Customer RelationsHilton Worldwide Executive Customer RelationsHilton Worldwide

Hilton Guest Assitance File Number: Ga file *** We have made the decison to award a refund of $for one nights stay for the incovenience Please allow business days to receive the check from our office

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I do not smoke and the organization never notified me at any time that there might have been a problem or provided any evidence or claim that anyone smoked. A conpany shouldn't be able to just make randon charges on people's credit cards without some type of approval or notification. This organization hasn't even given the respect of a reasonable explanation of where this claim came from orr the decency of a call back. This is absolutely horrible business practice.
Regards,
*** ***

Per GA file #*** Points were reinstated on 4/18/ This case is considered resolved

Hello Mrs*** ***We are terribly sorry to learn that you have yet to be contacted by the hotel's Management Team regarding your concernsAs our office received notice from the Revdex.com that the matter was resolved, the file was closed, which led the hotel to believe no action was requiredI have reopened the file and emailed the hotel, including the General Manager, requesting that you be contacted within hoursWe greatly appreciate your patience and understanding.Best regards,***GA File #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** By the next day when the Miles were transferred we already had purchased the tickets with *** and didn't need the Miles anymore The agent should have told us before the Miles transfer that the Miles didn't transfer immediately and after the transferJust thousand dollars need to be spent in the *** credit card to have the thousand miles against thousand dollars that need to be spent in the Hilton credit card in order to have thousand points Although I don't find that this resolution is satisfactory to me I will accept because I don't have more time or energy to spend on this issue I will definitely have in mind this resolution when choosing which Hotel to stay or which credit card to use in the future
*** ***

I have forward to *** *** for a reply to the guestAlice M***

I was updating my profile on hilton honors website and checking for prices in Budapest Hungary where I might go in the futureNext day I noticed my credit card was charged for two nights at this same hotelI emailed and called Hilton they said it's my fault and cannot refund meI called and emailed the hotel in Budapest advised them I am in Chicago and I cannot be in Hungary that same dayThey did not even want to talk to meI want a full refund and will never use Hilton for anything in my life

Hello,
The guest contacted our Guest Assistance Department under GA file number ***. All claims are being referred to the hotels insurance company for handling as will cannot intervene on a situation regarding loss/damage of personal property. We cannot override the
decision of the hotel insurance company if they have denied a claim. I did try to reach the property, but they are still not operating and requested that we do not leave voicemails as they are limited in accessing them. They provided an email address of ***. The guest will need to follwith the hotels insurance company or the hotel regarding his claim.
Thanks,
Adrian *H***

I sent the guest an email requesting more information from the guestI am working with the guest
Alice M***

Hello Mr*** **, I am responding to you on behalf of the Executive Office of Hilton, on case # *** received from the Revdex.comRegarding your Hilton Honors account being deactivated due to lack of activity for monthsI placed a call to you at 10.55am CST and left
you a voicemailSo sorry I missed you Based on the details of your concerns, I do sincerely apologize for any inconvenienceThe Hilton Honors is a loyalty program for our frequent staying guestThere is only one requirement to remain an active member, that you complete a stay or qualifying activity once every monthsNotifications reminding the member of this requirement are sent out at the following intervals months, months and months as we provide an additional months of grace period before deactivating an accountWe also as a courtesy to our members grant a one-time exception and if asked will reinstated an account with all the points returned Mr*** **., kindly note that our records show that all the notifications went to the email listed on your account none were returned with a delivery issueOur records show that a one-time exception reactivation was provided on 9/29/and again on 9/6/2015, After careful review of your Hilton Honors account with Management of Member Services, it has been determined that based on the information reviewed, that your account will only be reactivated when the following criteria has been metIf you complete qualifying stays in the next days, we will post back 25% of the points for every stay completed Thank you for taking the time to share with us the details of your concerns; your feedback is invaluable and we appreciate having the opportunity to address appropriately any issues you may experience during your time with us Best Regards Larry M*** Executive Customer Relations GA file # ***

Guest Assistance file #:***
We consider this matter resolvedGuest received points back

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

---------- Forwarded message ----------
sans-serif;">From: *** *** Date: Sun, Jun 1, at 12:PMSubject: RE: complaint #***.To: "[email protected]"
This issue has been resolved with the company Thank you for taking care of it There was no other way to contact Revdex.com other than reply to this email On the complaint it said to send the Revdex.com a message but there was no link to send that message Hopefully you get this one to know the company has credited my account for my future stay at the Hampton Inn
Thanks,
*** ***