am looking at my invoice from this Company and it shows a balance of $107.20. Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were for. I made the assumption it was your so called insurance protection plan called Safeline. You referenced I elected to enroll in this in 2009 on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my account.. I had to call my order in. I was asked if I wanted to purchase insurance at that time and I said No, I was not interested. She asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returned. Why was I charged $19.99 for standard USPS service to recieve the product but Fingerhut only paid $7.94 to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costs. I will agree to pay a total of $15.88 in shipping costs, not $27.94. I also refuse to pay interest or late charges on shipping costs. Where does $107.20 come in to play?? Even if I figure the $27.94 - $107.20, that is a $79.26 difference. Thats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchased. Is that how you stay in business, by collecting money for nothing? Absolutely horrible customer service. [redacted]
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Respects,Mrs. L. [redacted]
November 2017 payment was "NOT" 30 days late to Fingerhut. Payment was due November 9TH and the payment was made on November 26TH. That does not make it late. I have a statement from Fingerhut that shows none of my payments were ever 30 days late.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she purchased a computer with a warranty from Fingerhut in April that is no longer working. She contacted Dell to have the computer repaired and it only worked for a brief period. She would like to have the computer replaced being she is still paying for the item. Our records indicate Ms. [redacted] purchased a Dell Inspiron 23.8" Full HD Windows 10 All-in-One Desktop Computer with a 2 Year Service Plan on April 9, 2016. On August 4, 2016 Ms. [redacted] contacted Fingerhut stating the computer she purchased was no longer working properly. Ms. [redacted] was advised all product concerns would need to be handled by the manufacturer, Dell, as the merchandise was still covered under Dell’s manufacturer warranty. Ms. [redacted] contacted Fingerhut on August 8, 2016 stating Dell had tried to fix the computer, but it was still not working properly. As a goodwill gesture to Ms. [redacted] we will be shipping her a new Dell Inspiron 23.8" Full HD Windows 10 All-in-One Desktop Computer. This order was placed on August 24, 2016 and has an expected delivery date of September 2, 2016. For future reference Ms. [redacted] should be aware of our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 22, 2018 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut FreshStart Account for Mr. [redacted]. Mr. [redacted] indicates the down payment made on a failed order was drafted from his debit card, and he has proof of this. He states his request for a refund was denied, as he was told the down payment was never taken. Mr. [redacted] requests either the refund, that his order be placed or some other fair settlement/credit, etc. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
CONFIDENTIAL COMMUNICATION May 27, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she is rejecting our previous response due to the fact the Dell Inspiron 15.6" HD 4GB Windows 10 Laptop Computer was defective and not used very often. Ms. [redacted] is once more requesting a refund and insists that she returned it to us within the 90 day timeframe. She has indicated that she is disappointed in the customer service she received, specifically that we did not call her about the issue. Please understand, our return policy states that computers have to be returned within the 30-day home trial period. This applies to both credit and exchange. Ms. [redacted] placed the order for the laptop computer on March 5, 2016 and it was returned to us in the mail stream on April 26, 2016 (and the return was processed on April 28, 2016). Consequently, we are unable to make an exception to our thirty day return policy by accepting the computer as a return. We were not contacted by Ms. [redacted] prior to April 26, 2016 when the computer was returned to us. While we sympathize with Ms. [redacted]’ situation, we are bound by our company’s policies and procedures. Our return policy is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. Music, movies, video games and software have to be returned unopened (factory sealed). Exchanges are for exact same item only. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within the 30-day home trial period. We are sorry to hear that Ms. [redacted] has been disappointed with our customer service. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’ expectations. Again, we ask that Ms. [redacted] please refer to the manufacturer’s information received with her product and contact them to report the problem. The contact number for Dell is ###-###-####, representatives are available Monday-Friday 8 am - 9 pm. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Full response attached. CONFIDENTIAL COMMUNICATION: Ms. [redacted] states that she has completed the FreshStart program successfully and should be eligible for a revolving account with a higher credit limit and no down-payment requirement. Our records indicate Ms. [redacted] had a late payment in July...
of 2016 which means she did not successfully complete the program. She may retry the program if she wishes.
CONFIDENTIAL COMMUNICATION November 25, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states he told Fingerhut his payment would be a day or two late, but he would be paying the remaining balance of $132.40. Mr. [redacted] further states when he called to make the payment, he was told the balance was now $147.39. Mr. [redacted] states he will not be doing any more business with Fingerhut and is requesting a full refund of all the extra charges. According to our records, the balance reflected on the October 17, 2016 statement was $132.40. As the minimum payment of $14.99 was not received by the due date on November 13, 2016, Mr. [redacted] was charged a $14.99 late fee. This charge brought the account balance to $147.39. On November 14, 2016, Mr. [redacted] made a payment in the amount of $147.39 which brought his account balance to zero. This balance is reflected on Mr. [redacted]’ November 17, 2016 statement. As a courtesy, on November 22, 2016, Fingerhut issued a credit for the $14.99 late fee charged to Mr. [redacted]’ account on November 13, 2016. Although already applied to the account, the credit will reflect on a future monthly billing statement for Mr. [redacted]’ records. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Mr. [redacted]’ expectations. If we can be of further assistance, Mr. [redacted] may contact our Customer Service Department at ###-###-#### Monday through Friday 8am to 8pm CST. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
I am rejecting this response because:I will accept...
the response if they correct the date in the letter to state they will accept the return if dated by May 25, 2018, as I received a phone message from Christina from the corporate office that they will be mailing out a return label to me as they were not able to email me the return label. She stated she would accept the return if post marked by the 25th to allow for mailing time. I just want the letter to reflect this detail or some other acknowledgement in writing that this is what Christina said. Other then that I am satisfied with the outcome.
I am rejecting this response because:
they are lying. why don't they do inventory of this scooter like I asked them back then. I spoke to them many times and they just lie about everything.its amazing to me they actually stated they treat everyone the same meaning, they don't care
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history. Ms. [redacted] disputes that her account had been 33 days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms. [redacted]’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error. Our records confirm that Ms. [redacted]’s balance was paid in full with her $212.38 payment received on July 16, 2016. That balance was entirely related to her March 6, 2016 order of a Graco Nautilus 3-in-1 Car Seat. Records show we received on-time payments from Ms. [redacted] until her June 9, 2016 due date when no payment was received. Ms. [redacted]’s monthly statement for her billing cycle ending June 13, 2016 was sent on the same date to the email on file of [redacted]@gmail. It reflected a minimum payment due of $32.98 by July 9, 2016 as it included the $14.99 still owing from June plus July’s new amount due of $17.99. Records show we received Ms. [redacted]’s $32.98 payment on June 13, 2016, however as stated above, the 13th is the billing cycle close date. Please be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following month. As a result, Ms. [redacted]’s $32.98 payment did not satisfy July’s payment as it had been made while still within June’s billing cycle. When no payment was received by the July 9, 2016 due date, a $32.98 late fee was assessed. We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late fee. A refund check for $32.98 has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms. [redacted] should allow up to 15 days from this response for it to arrive. In addition, an update request has been sent to the credit bureaus to remove the 30-day late payment. Please allow up to 60 days from this response for the update to process and reflect on Ms. [redacted]’s credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/ah
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ 6 Legged Canopy for $49.99. When he attempted to order the item, the agent advised him the item was $199.99 and that the price needed to be verified. Mr. [redacted] contacted us the next day and states he was advised it could take another 48 hours to verify the information. Mr. [redacted] states he closed his account and cancelled the order. Our records indicate Mr. [redacted] contacted us on June 22, 2016 regarding the pricing issue for the canopy. Mr [redacted] requested to speak with a supervisor and the agent transferred Mr. [redacted] to a supervisor per his request. The supervisor referred Mr. [redacted]’s concerns to our merchandising team for further research. Due to the difference in pricing the order was not placed. Mr. [redacted] contacted us on June 23, 2016 and again requested to speak with a supervisor. The agent transferred Mr. [redacted] to a supervisor. The supervisor advised Mr. [redacted] that we were still researching the price difference. Mr. [redacted] stated that 24 hours should be enough time for our research to be completed and requested his account to be closed. The supervisor closed the account per Mr [redacted]’s request. A supervisor also attempted to contact Mr. [redacted] two additional times on June 23, 2016 with updates regarding the pricing difference. The supervisor left a message each time for Mr. [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr. [redacted] to contact us for further assistance. We have no record of Mr. [redacted] contacting us in response to these messages. In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. Per our merchandising team, we will honor the pricing difference from $199.99 to $49.99 as a courtesy, if Mr. [redacted] would still like to order the canopy. Since Mr. [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Please understand the full amount of $199.99 plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $150.00. Once the credit has been issued in our system, Mr. [redacted] should allow 3-5 business days for the credit to be reflected on his credit card. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted], [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
CONFIDENTIAL COMMUNICATION May 11, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states she placed an order for a digital camera on February 18, 2017, and received it around March 18, 2017. Ms. [redacted] did not use the item until the last week of March through the first week of April. When informed, customer service stated the item had passed the 30 day return policy and was returning the item to Ms. [redacted]. After reviewing Ms. [redacted]’s account, we show Ms. [redacted] placed an order on February 18, 2017 for the Polaroid Camera Bundle. Tracking shows, the item was delivered to Ms. [redacted] on February 28, 2017. Ms. [redacted] contacted us on April 28, 2017 by email stating the item was not working correctly and that she returned the item for a refund. We received her return item on May 1, 2017. Because the item was returned to us after our 30 day home trial period, the item is being returned to Ms. [redacted]. We shipped the item back to her on May 5, 2017. She can expect to receive the item within 45 days and can track the package by using the tracking number #[redacted] at http://www.fedex.com/us. The camera has a limited manufacturer warranty with it. We recommend Ms. [redacted] contact Polaroid at ###-###-#### for further assistance with the item. Please see attachment for further details. Sincerely, Vi [redacted]Executive Care Team VF/AH
I am rejecting this response because I...
am looking at my invoice from this Company and it shows a balance of $107.20. Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were for. I made the assumption it was your so called insurance protection plan called Safeline. You referenced I elected to enroll in this in 2009 on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my account.. I had to call my order in. I was asked if I wanted to purchase insurance at that time and I said No, I was not interested. She asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returned. Why was I charged $19.99 for standard USPS service to recieve the product but Fingerhut only paid $7.94 to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costs. I will agree to pay a total of $15.88 in shipping costs, not $27.94. I also refuse to pay interest or late charges on shipping costs. Where does $107.20 come in to play?? Even if I figure the $27.94 - $107.20, that is a $79.26 difference. Thats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchased. Is that how you stay in business, by collecting money for nothing? Absolutely horrible customer service. [redacted]
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Respects,Mrs. L. [redacted]
I am rejecting this response because: My...
November 2017 payment was "NOT" 30 days late to Fingerhut. Payment was due November 9TH and the payment was made on November 26TH. That does not make it late. I have a statement from Fingerhut that shows none of my payments were ever 30 days late.
CONFIDENTIAL COMMUNICATION August 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she purchased a computer with a warranty from Fingerhut in April that is no longer working. She contacted Dell to have the computer repaired and it only worked for a brief period. She would like to have the computer replaced being she is still paying for the item. Our records indicate Ms. [redacted] purchased a Dell Inspiron 23.8" Full HD Windows 10 All-in-One Desktop Computer with a 2 Year Service Plan on April 9, 2016. On August 4, 2016 Ms. [redacted] contacted Fingerhut stating the computer she purchased was no longer working properly. Ms. [redacted] was advised all product concerns would need to be handled by the manufacturer, Dell, as the merchandise was still covered under Dell’s manufacturer warranty. Ms. [redacted] contacted Fingerhut on August 8, 2016 stating Dell had tried to fix the computer, but it was still not working properly. As a goodwill gesture to Ms. [redacted] we will be shipping her a new Dell Inspiron 23.8" Full HD Windows 10 All-in-One Desktop Computer. This order was placed on August 24, 2016 and has an expected delivery date of September 2, 2016. For future reference Ms. [redacted] should be aware of our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 22, 2018 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut FreshStart Account for Mr. [redacted]. Mr. [redacted] indicates the down payment made on a failed order was drafted from his debit card, and he has proof of this. He states his request for a refund was denied, as he was told the down payment was never taken. Mr. [redacted] requests either the refund, that his order be placed or some other fair settlement/credit, etc. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
CONFIDENTIAL COMMUNICATION May 27, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she is rejecting our previous response due to the fact the Dell Inspiron 15.6" HD 4GB Windows 10 Laptop Computer was defective and not used very often. Ms. [redacted] is once more requesting a refund and insists that she returned it to us within the 90 day timeframe. She has indicated that she is disappointed in the customer service she received, specifically that we did not call her about the issue. Please understand, our return policy states that computers have to be returned within the 30-day home trial period. This applies to both credit and exchange. Ms. [redacted] placed the order for the laptop computer on March 5, 2016 and it was returned to us in the mail stream on April 26, 2016 (and the return was processed on April 28, 2016). Consequently, we are unable to make an exception to our thirty day return policy by accepting the computer as a return. We were not contacted by Ms. [redacted] prior to April 26, 2016 when the computer was returned to us. While we sympathize with Ms. [redacted]’ situation, we are bound by our company’s policies and procedures. Our return policy is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. Music, movies, video games and software have to be returned unopened (factory sealed). Exchanges are for exact same item only. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within the 30-day home trial period. We are sorry to hear that Ms. [redacted] has been disappointed with our customer service. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’ expectations. Again, we ask that Ms. [redacted] please refer to the manufacturer’s information received with her product and contact them to report the problem. The contact number for Dell is ###-###-####, representatives are available Monday-Friday 8 am - 9 pm. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Full response attached. CONFIDENTIAL COMMUNICATION: Ms. [redacted] states that she has completed the FreshStart program successfully and should be eligible for a revolving account with a higher credit limit and no down-payment requirement. Our records indicate Ms. [redacted] had a late payment in July...
of 2016 which means she did not successfully complete the program. She may retry the program if she wishes.
CONFIDENTIAL COMMUNICATION November 25, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states he told Fingerhut his payment would be a day or two late, but he would be paying the remaining balance of $132.40. Mr. [redacted] further states when he called to make the payment, he was told the balance was now $147.39. Mr. [redacted] states he will not be doing any more business with Fingerhut and is requesting a full refund of all the extra charges. According to our records, the balance reflected on the October 17, 2016 statement was $132.40. As the minimum payment of $14.99 was not received by the due date on November 13, 2016, Mr. [redacted] was charged a $14.99 late fee. This charge brought the account balance to $147.39. On November 14, 2016, Mr. [redacted] made a payment in the amount of $147.39 which brought his account balance to zero. This balance is reflected on Mr. [redacted]’ November 17, 2016 statement. As a courtesy, on November 22, 2016, Fingerhut issued a credit for the $14.99 late fee charged to Mr. [redacted]’ account on November 13, 2016. Although already applied to the account, the credit will reflect on a future monthly billing statement for Mr. [redacted]’ records. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Mr. [redacted]’ expectations. If we can be of further assistance, Mr. [redacted] may contact our Customer Service Department at ###-###-#### Monday through Friday 8am to 8pm CST. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
I am rejecting this response because:I will accept...
the response if they correct the date in the letter to state they will accept the return if dated by May 25, 2018, as I received a phone message from Christina from the corporate office that they will be mailing out a return label to me as they were not able to email me the return label. She stated she would accept the return if post marked by the 25th to allow for mailing time. I just want the letter to reflect this detail or some other acknowledgement in writing that this is what Christina said. Other then that I am satisfied with the outcome.
I am rejecting this response because:
they are lying. why don't they do inventory of this scooter like I asked them back then. I spoke to them many times and they just lie about everything.its amazing to me they actually stated they treat everyone the same meaning, they don't care
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history. Ms. [redacted] disputes that her account had been 33 days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms. [redacted]’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error. Our records confirm that Ms. [redacted]’s balance was paid in full with her $212.38 payment received on July 16, 2016. That balance was entirely related to her March 6, 2016 order of a Graco Nautilus 3-in-1 Car Seat. Records show we received on-time payments from Ms. [redacted] until her June 9, 2016 due date when no payment was received. Ms. [redacted]’s monthly statement for her billing cycle ending June 13, 2016 was sent on the same date to the email on file of [redacted]@gmail. It reflected a minimum payment due of $32.98 by July 9, 2016 as it included the $14.99 still owing from June plus July’s new amount due of $17.99. Records show we received Ms. [redacted]’s $32.98 payment on June 13, 2016, however as stated above, the 13th is the billing cycle close date. Please be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following month. As a result, Ms. [redacted]’s $32.98 payment did not satisfy July’s payment as it had been made while still within June’s billing cycle. When no payment was received by the July 9, 2016 due date, a $32.98 late fee was assessed. We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late fee. A refund check for $32.98 has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms. [redacted] should allow up to 15 days from this response for it to arrive. In addition, an update request has been sent to the credit bureaus to remove the 30-day late payment. Please allow up to 60 days from this response for the update to process and reflect on Ms. [redacted]’s credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION July 6, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry he indicated the catalog he was ordering from offered a ShelterLogic 10’ x 20’ 6 Legged Canopy for $49.99. When he attempted to order the item, the agent advised him the item was $199.99 and that the price needed to be verified. Mr. [redacted] contacted us the next day and states he was advised it could take another 48 hours to verify the information. Mr. [redacted] states he closed his account and cancelled the order. Our records indicate Mr. [redacted] contacted us on June 22, 2016 regarding the pricing issue for the canopy. Mr [redacted] requested to speak with a supervisor and the agent transferred Mr. [redacted] to a supervisor per his request. The supervisor referred Mr. [redacted]’s concerns to our merchandising team for further research. Due to the difference in pricing the order was not placed. Mr. [redacted] contacted us on June 23, 2016 and again requested to speak with a supervisor. The agent transferred Mr. [redacted] to a supervisor. The supervisor advised Mr. [redacted] that we were still researching the price difference. Mr. [redacted] stated that 24 hours should be enough time for our research to be completed and requested his account to be closed. The supervisor closed the account per Mr [redacted]’s request. A supervisor also attempted to contact Mr. [redacted] two additional times on June 23, 2016 with updates regarding the pricing difference. The supervisor left a message each time for Mr. [redacted] advising him that the price in the catalog was an error and that we were waiting for further details on the issue and for Mr. [redacted] to contact us for further assistance. We have no record of Mr. [redacted] contacting us in response to these messages. In our catalogs, under the Customer Service Information located with the order form is a section titled “Errors” and is as follows: Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. Per our merchandising team, we will honor the pricing difference from $199.99 to $49.99 as a courtesy, if Mr. [redacted] would still like to order the canopy. Since Mr. [redacted] closed his Fingerhut Advantage Credit Account he may use a MasterCard, Visa, American Express or Discover to place the order by contacting our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Please understand the full amount of $199.99 plus any applicable sales tax and/or shipping and handling will be charged initially, however, once the order starts processing, we will issue a credit for $150.00. Once the credit has been issued in our system, Mr. [redacted] should allow 3-5 business days for the credit to be reflected on his credit card. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATIONMay 9,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted], [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
I am rejecting this response because:I was mislead I earned the credit increase with on time payments I would like the PlayStation 4 sent to me
CONFIDENTIAL COMMUNICATION May 11, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states she placed an order for a digital camera on February 18, 2017, and received it around March 18, 2017. Ms. [redacted] did not use the item until the last week of March through the first week of April. When informed, customer service stated the item had passed the 30 day return policy and was returning the item to Ms. [redacted]. After reviewing Ms. [redacted]’s account, we show Ms. [redacted] placed an order on February 18, 2017 for the Polaroid Camera Bundle. Tracking shows, the item was delivered to Ms. [redacted] on February 28, 2017. Ms. [redacted] contacted us on April 28, 2017 by email stating the item was not working correctly and that she returned the item for a refund. We received her return item on May 1, 2017. Because the item was returned to us after our 30 day home trial period, the item is being returned to Ms. [redacted]. We shipped the item back to her on May 5, 2017. She can expect to receive the item within 45 days and can track the package by using the tracking number #[redacted] at http://www.fedex.com/us. The camera has a limited manufacturer warranty with it. We recommend Ms. [redacted] contact Polaroid at ###-###-#### for further assistance with the item. Please see attachment for further details. Sincerely, Vi [redacted]Executive Care Team VF/AH
I am rejecting this response because:
I want to contess this decision.... Please, resubmit. Unsatisfied Customer, [redacted]