CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she had previously requested that an order be deferred, that she was advised it would be done, but that it was not. She states that she has been emailing about it since October and that her account is past due, and it has impacted her credit report. Our records indicate Ms. [redacted] had a balance of $694.66 on her account before she made the October 12, 2106. The statement that was produced on October 6, 2016 indicated this balance, with a minimum payment of $46.99 due by November 2, 2016. Ms. [redacted] then placed an order on our website on October 12, 2016, totaling $648.97. She contacted us on October 20, 2016, and her order was deferred. Ms. [redacted]’ November statement reflected this deferral, showing an amount of $666.01 as the New Deferred Balance in the Deferred Payment Summary section. In addition, the section of the statement labeled Interest Charge Calculation clearly defines the amount of deferred purchases and the amount of non-deferred purchases, including the interest charge for each. In this case, the non-deferred purchase amount was $687.40 and the deferred purchase amount was $439.62. On that same statement, Ms. [redacted]’ Minimum Payment Due of $73.98 included a past due amount of $26.99 which was due on December 2, 2016. As a portion of the balance was non-deferred, a minimum payment was and is due on it. Additionally, each time the minimum amount due is not paid on time, a late fee may be assessed and the account may be reported delinquent to the credit bureaus, as outlined in the terms and conditions of the account. Our records reflect that Ms. [redacted]’ account currently has a minimum payment of $120.97 due by January 2, 2017. Ms. [redacted] may make payment arrangements by contacting us at ###-###-####, between the hours of 7:00am and 9:00pm, CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the secondary phone number on his Fingerhut account is inactive. He would like this number removed from his records. Our records indicate Mr. [redacted] contacted Fingerhut on June 16, 2016 to have the phone number ###-###-#### removed from our records. On that same date we removed the number from our records. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION August 1, 2016 Revdex.com of Minnesota ...
...⇄#[redacted] �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted] Dear Ms. [redacted], I am writing in response to your request to have your $30.00 down payment refunded to you, since you returned the item you ordered. Our records indicate you were charged $214.98 in total for that order, which breaks down into $169.99 for the price of the item, $29.49 for shipping and handling and $15.50 for tax. When you returned the item, you were credited $185.49 dollars, which is the combination of the price of the item, and tax. Your account was not credited for the original shipping and handling, which is in accordance with our Return Policy. Our Return Policy states, in part: We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer. The shipping and handling amount of $29.49 remained on your account as a balance. Since the $30.00 down payment is applied to the account as a payment, it fulfilled the $29.49 balance, and as such, is non-refundable. The remaining $0.38 was written off, so a retry account could be established. That account is available to you to use, however, you will need to make a new down-payment if you choose to place an order on it. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: This is not true. All of the jewelry sent to my address was returned promptly after receiving. I have tried several times to work this out with the other company but have been unsuccessful. The recording is not me, I requested several times for someone to allow me to hear it with them but they refuse. The fact that you are the company that I am doing business with, you are the one that I am holding responsible. I have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that company. I will not pay the unauthorized charges, I am willing to take the negative hit on my credit. I am not threatening you and truly wish to work it out as smoothly as possible. I will be payoff all of the items that I have outstanding, which is roughly $600... The rest of the $1400 balance is that company and interest. My request is not unreasonable. I have spent way too much time with this situation. I am very satisfied as a customer, I have more than 12 referred family members that belong to your company, when I leave so will they. You guys are brushing fraud right under the rug as if it is a normal practice of your company. It is simply sickening.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a FreshStart Credit Account. Ms. [redacted] states she did not receive the refund check of $30.00 that she requested from Fingerhut when she canceled an order. She would like to have the money refunded to her account. Our records indicate Ms. [redacted] placed an order for an iLive Bluetooth CD Radio Home Stereo with Color-Changing Lights on August 11, 2016. On that same date, the order was cancelled. On August 12, 2016 Ms. [redacted] contacted Fingerhut requesting a refund for the $30.00 down payment she made on the account. On that same date, a refund was processed for Ms. [redacted]. She was informed to allow up to 5 business days for the refund of $30.00 to be returned to her credit card ending in [redacted]. If Ms. [redacted] has not received the refund at this time, she should contact Fingerhut Customer Service at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Fingerhut/FreshStart Account. Ms. [redacted] states she cancelled an order on her FreshStart Account before the order shipped. She is wanting to have her $30.00 down payment returned to her and would like to close her account and destroy all record of her information. Our records indicate Ms. [redacted] opened her account on May 19, 2016. Ms. [redacted] placed an order for a Madison Industries Matrix Sofa Furniture Cover on May 19, 2016. On May 20, 2016 her order was cancelled as a result of an email request from Ms. [redacted]. This order did not ship. On May 22, 2016 Ms. [redacted] requested to close her account. On that same date her account was closed. She will be unable to use her account for future purchases. Ms. [redacted]’s $30.00 down payment was returned to her credit card ending on 1475 on May 24, 2016. Ms. [redacted] requests that her information be removed from our records. We will not be able to do this as we are required to retain records of the complete application process for 25 months after the notification is sent to the applicant. Thank you for understanding and allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS[redacted]
...⇄ #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she feels harassed by the phone calls she is getting regarding her bill, which is past due. She has informed us that she has a family emergency, but that representatives have not shown empathy for her situation. She purchased a tablet she states is defective and she wishes to send the tablet back to Fingerhut. She would like a refund and to be reimbursed for the return shipping and handling, bringing her account to a zero balance. We at Fingerhut strive for exceptional customer service in all interactions with our customers, and we would like to apologize that Ms. [redacted] feels this was not given to her. Our records support an order was placed on February 9, 2015 for a Zeki 7" 8GB Android Tablet with Google Play. On April 4, 2015, Ms. [redacted] was advised of her warranty coverage as it was beyond our return policy timeframe. At this time, Ms. [redacted] will have to work with the manufacturer regarding the warranty. Ms. [redacted] may call Zeki DNC (Digital Products International) at ###-###-####. Our return policy states: “We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Sorry, but returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer's warranty. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, hol[redacted]y decorations, heaters and generators have to be returned within the 30-day home trial period.” Ms. [redacted] is encouraged to call our Payment Department at ###-###-#### to request a payment plan which can help bring down her monthly payments during this stressful time, and eventually bring her account back into a current status. As a courtesy, we have suppressed collection calls on Ms. [redacted]’s account until July 5, 2016. Sincerely, Vi [redacted] Executive Care Team VF/jm
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
I am rejecting this response because: I appreciate Gettington update on progress. Unfortunately the police department does not issue paper format. If anything else is needed from me let me know. If not I hope to here either way.
I am rejecting this response because:The bank has stated that nothing has changed with account numbers at all. These derogatory remarks must be corrected.
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Initial Business Response /* (1000, 5, 2015/07/09) */
CONFIDENTIAL COMMUNICATION
July 8, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she placed an order for a Suncast 52 cu.ft. Vertical Shed on May 28, 2015 when speaking with a representative.
On May 29, 2015, we were contacted by Ms. [redacted] and she requested the cancellation of order # [redacted]. Unfortunately, we are never able to guarantee a cancellation once the order has been placed. We received notification from our vendor that they were unable to cancel the item since it had already shipped.
Our records indicate that Ms. [redacted] contacted us on May 9, 2015 indicating that she informed the shipping company that her order was cancelled and she refused shipment.
Please understand that, in addition to products shipped from Fingerhut fulfillment centers/warehouses, many of our products are shipped directly from the vendors providing them, as was the case with Ms. [redacted]'s order.
We received notification from the vendor on July 6, 2015 that they received the return of the Vertical Shed. At that time, a credit was issued for the full item price, including shipping/handling, in the amount of $435.48 and interest charges in the amount of $2.97. These return credits will be visible on Ms. [redacted]'s July 26, 2015 billing statement.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided in the response is not true, I was contacted by the shipper after canceling the order, I was contacted to arrange a shipping date, at the time of the call I advised this order was already cancelled, there nothing was shipped
Nevertheless, the business has credited my account, simply owning responsibility of ignoring my multiple request via phone and email for a credit would hve been the professional way to go about it
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Dear Ms. [redacted], Please see my attached letter to your office regarding Ms. [redacted], POA for Mr. [redacted]'s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands,...
Inc.
CONFIDENTIAL COMMUNICATION December 27, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she had previously requested that an order be deferred, that she was advised it would be done, but that it was not. She states that she has been emailing about it since October and that her account is past due, and it has impacted her credit report. Our records indicate Ms. [redacted] had a balance of $694.66 on her account before she made the October 12, 2106. The statement that was produced on October 6, 2016 indicated this balance, with a minimum payment of $46.99 due by November 2, 2016. Ms. [redacted] then placed an order on our website on October 12, 2016, totaling $648.97. She contacted us on October 20, 2016, and her order was deferred. Ms. [redacted]’ November statement reflected this deferral, showing an amount of $666.01 as the New Deferred Balance in the Deferred Payment Summary section. In addition, the section of the statement labeled Interest Charge Calculation clearly defines the amount of deferred purchases and the amount of non-deferred purchases, including the interest charge for each. In this case, the non-deferred purchase amount was $687.40 and the deferred purchase amount was $439.62. On that same statement, Ms. [redacted]’ Minimum Payment Due of $73.98 included a past due amount of $26.99 which was due on December 2, 2016. As a portion of the balance was non-deferred, a minimum payment was and is due on it. Additionally, each time the minimum amount due is not paid on time, a late fee may be assessed and the account may be reported delinquent to the credit bureaus, as outlined in the terms and conditions of the account. Our records reflect that Ms. [redacted]’ account currently has a minimum payment of $120.97 due by January 2, 2017. Ms. [redacted] may make payment arrangements by contacting us at ###-###-####, between the hours of 7:00am and 9:00pm, CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION June 22,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the secondary phone number on his Fingerhut account is inactive. He would like this number removed from his records. Our records indicate Mr. [redacted] contacted Fingerhut on June 16, 2016 to have the phone number ###-###-#### removed from our records. On that same date we removed the number from our records. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION August 1, 2016 Revdex.com of Minnesota ...
...⇄ #[redacted] �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted] Dear Ms. [redacted], I am writing in response to your request to have your $30.00 down payment refunded to you, since you returned the item you ordered. Our records indicate you were charged $214.98 in total for that order, which breaks down into $169.99 for the price of the item, $29.49 for shipping and handling and $15.50 for tax. When you returned the item, you were credited $185.49 dollars, which is the combination of the price of the item, and tax. Your account was not credited for the original shipping and handling, which is in accordance with our Return Policy. Our Return Policy states, in part: We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer. The shipping and handling amount of $29.49 remained on your account as a balance. Since the $30.00 down payment is applied to the account as a payment, it fulfilled the $29.49 balance, and as such, is non-refundable. The remaining $0.38 was written off, so a retry account could be established. That account is available to you to use, however, you will need to make a new down-payment if you choose to place an order on it. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
CONFIDENTIAL COMMUNICATION May 12, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the defective shoes he received. We sincerely apologize for any inconvenience this may have caused. As stated previously, a return is required of the defective shoes in order for Mr. [redacted]’s account to be credited. Since we have received payments on his account, his current balance is $1,231.79. If Mr. [redacted] would like to place an order for another pair of shoes, his minimum payment will not increase. He may contact our Executive Care Team at ###-###-#### to place his order and as a courtesy, we will waive the shipping and handling fees on the new order of shoes. We cannot ship an order without billing Mr. [redacted]’s account. As we have provided all the information we have available to us, we respectfully consider this matter closed. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: This is not true. All of the jewelry sent to my address was returned promptly after receiving. I have tried several times to work this out with the other company but have been unsuccessful. The recording is not me, I requested several times for someone to allow me to hear it with them but they refuse. The fact that you are the company that I am doing business with, you are the one that I am holding responsible. I have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that company. I will not pay the unauthorized charges, I am willing to take the negative hit on my credit. I am not threatening you and truly wish to work it out as smoothly as possible. I will be payoff all of the items that I have outstanding, which is roughly $600... The rest of the $1400 balance is that company and interest. My request is not unreasonable. I have spent way too much time with this situation. I am very satisfied as a customer, I have more than 12 referred family members that belong to your company, when I leave so will they. You guys are brushing fraud right under the rug as if it is a normal practice of your company. It is simply sickening.
CONFIDENTIAL COMMUNICATION August 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a FreshStart Credit Account. Ms. [redacted] states she did not receive the refund check of $30.00 that she requested from Fingerhut when she canceled an order. She would like to have the money refunded to her account. Our records indicate Ms. [redacted] placed an order for an iLive Bluetooth CD Radio Home Stereo with Color-Changing Lights on August 11, 2016. On that same date, the order was cancelled. On August 12, 2016 Ms. [redacted] contacted Fingerhut requesting a refund for the $30.00 down payment she made on the account. On that same date, a refund was processed for Ms. [redacted]. She was informed to allow up to 5 business days for the refund of $30.00 to be returned to her credit card ending in [redacted]. If Ms. [redacted] has not received the refund at this time, she should contact Fingerhut Customer Service at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
CONFIDENTIAL COMMUNICATION June 2,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Fingerhut/FreshStart Account. Ms. [redacted] states she cancelled an order on her FreshStart Account before the order shipped. She is wanting to have her $30.00 down payment returned to her and would like to close her account and destroy all record of her information. Our records indicate Ms. [redacted] opened her account on May 19, 2016. Ms. [redacted] placed an order for a Madison Industries Matrix Sofa Furniture Cover on May 19, 2016. On May 20, 2016 her order was cancelled as a result of an email request from Ms. [redacted]. This order did not ship. On May 22, 2016 Ms. [redacted] requested to close her account. On that same date her account was closed. She will be unable to use her account for future purchases. Ms. [redacted]’s $30.00 down payment was returned to her credit card ending on 1475 on May 24, 2016. Ms. [redacted] requests that her information be removed from our records. We will not be able to do this as we are required to retain records of the complete application process for 25 months after the notification is sent to the applicant. Thank you for understanding and allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS[redacted]
CONFIDENTIAL COMMUNICATION June 20, 2016 ...
...⇄ #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she feels harassed by the phone calls she is getting regarding her bill, which is past due. She has informed us that she has a family emergency, but that representatives have not shown empathy for her situation. She purchased a tablet she states is defective and she wishes to send the tablet back to Fingerhut. She would like a refund and to be reimbursed for the return shipping and handling, bringing her account to a zero balance. We at Fingerhut strive for exceptional customer service in all interactions with our customers, and we would like to apologize that Ms. [redacted] feels this was not given to her. Our records support an order was placed on February 9, 2015 for a Zeki 7" 8GB Android Tablet with Google Play. On April 4, 2015, Ms. [redacted] was advised of her warranty coverage as it was beyond our return policy timeframe. At this time, Ms. [redacted] will have to work with the manufacturer regarding the warranty. Ms. [redacted] may call Zeki DNC (Digital Products International) at ###-###-####. Our return policy states: “We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Sorry, but returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer's warranty. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, hol[redacted]y decorations, heaters and generators have to be returned within the 30-day home trial period.” Ms. [redacted] is encouraged to call our Payment Department at ###-###-#### to request a payment plan which can help bring down her monthly payments during this stressful time, and eventually bring her account back into a current status. As a courtesy, we have suppressed collection calls on Ms. [redacted]’s account until July 5, 2016. Sincerely, Vi [redacted] Executive Care Team VF/jm
I am rejecting this response because:
I am not that person and my complaint is totally different.
CONFIDENTIAL COMMUNICATION December 8,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
I am rejecting this response because: I appreciate Gettington update on progress. Unfortunately the police department does not issue paper format. If anything else is needed from me let me know. If not I hope to here either way.
Response sent as attachment.Thank you.
I am rejecting this response because:The bank has stated that nothing has changed with account numbers at all. These derogatory remarks must be corrected.
I am rejecting this response because: It is...
there way of basically getting out of making a situation resolved they are basically saying that they refuse to do anything for me and I must continue to pay full amount on something that is non usuable in addition they claim that it has a 365 day warranty well would nov 2016 to nov 2017 be about a year so that means there still was a warranty at the time in addition to this as for the repair kit it is not permitted since it has no leak it has a bad stem that is a non repairable item per the manufacturer . I fufilled all the steps and attempted multiple times to make it right all. Im asking is for them to do the same which it seems they will not do Anything which can be done would be appreciated Thank you [redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Initial Business Response /* (1000, 5, 2015/07/09) */
CONFIDENTIAL COMMUNICATION
July 8, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she placed an order for a Suncast 52 cu.ft. Vertical Shed on May 28, 2015 when speaking with a representative.
On May 29, 2015, we were contacted by Ms. [redacted] and she requested the cancellation of order # [redacted]. Unfortunately, we are never able to guarantee a cancellation once the order has been placed. We received notification from our vendor that they were unable to cancel the item since it had already shipped.
Our records indicate that Ms. [redacted] contacted us on May 9, 2015 indicating that she informed the shipping company that her order was cancelled and she refused shipment.
Please understand that, in addition to products shipped from Fingerhut fulfillment centers/warehouses, many of our products are shipped directly from the vendors providing them, as was the case with Ms. [redacted]'s order.
We received notification from the vendor on July 6, 2015 that they received the return of the Vertical Shed. At that time, a credit was issued for the full item price, including shipping/handling, in the amount of $435.48 and interest charges in the amount of $2.97. These return credits will be visible on Ms. [redacted]'s July 26, 2015 billing statement.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided in the response is not true, I was contacted by the shipper after canceling the order, I was contacted to arrange a shipping date, at the time of the call I advised this order was already cancelled, there nothing was shipped
Nevertheless, the business has credited my account, simply owning responsibility of ignoring my multiple request via phone and email for a credit would hve been the professional way to go about it
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.